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Endorsed by Which? Trusted Traders

YourPlumber Limited

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4.8

330 Reviews

Opening Hours
Today - 08:30–18:00
  • Monday 08:30–18:00
  • Tuesday 08:30–18:00
  • Wednesday 08:30–18:00
  • Thursday 08:30–18:00
  • Friday 08:30–18:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2020

About

About us

We're based in Charminster, Bournemouth and provide a full plumbing and heating service across Bournemouth, Poole and Christchurch.

The services we provide include:

Installation of new boilers and central heating systems.
General plumbing repairs to taps, toilets, showers, pumps etc.
Boiler and central heating repairs
Routine annual servicing to boilers and central heating systems, including Gas Safety Certificates

Key features of our service

Clear, upfront prices, including parts and VAT.
Convenient 2 hour appointment windows.
1 year workmanship guarantee.
Card payments accepted.
Monthly finance plans available for boiler upgrades.

To find out more or book an appointment today, call us on 01202 230070.

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Immersion Heaters
    • Radiators and central heating
    • Gas safety testing and inspection
    • Underfloor heating
    • Power flushing
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
330 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent!
Customer Service
Quality
Value
Delighted to reccomend this company. Excellent service allround - courtesey, workmanship and timekeeping.
Customer in Dorset Posted on 09/05/2022 , work completed 06/05/2022
Plumb Happy!
Customer Service
Quality
Value
We moved into our flat almost exactly one year ago and had a plumbing problem from day one. All of our hot taps ran incredibly slowly. The fall from the hot water cylinder to the basins was completely inadequate. We called in YourPlumber to quote for the installation of a pressurised hot water system. The survey and quotation was carried out promptly and the installation date was (re)arranged to suit us and our recovery from Covid. Drew, our plumber, was exemplary. He worked cheerfully over a long day to strip out the 50-year-old plumbing we had inherited and give us a fresh, new, clean replacement. Because he had had to disconnect and reconnect our washing machine in the course of his work he stayed to do a quick test rinse to ensure that everything was back where it should be and overall he left the kitchen cleaner than it was when he arrived! Our only problem now is remembering that we don't need to leave hot taps running for five minutes to get hot water. We had got used to doing odd jobs while we waited! Since we moved to Bournemouth 11 years ago we had 'acquired' an electrician and a painter but up until now we haven't had a plumber, but now we have! Well done Drew and YourPlumber!
Derek in Dorset Posted on 21/04/2022 , work completed 20/04/2022
Boiler repair
Customer Service
Quality
Value
James came to fix my scaled up combi boiler. He was very polite and professional. He explained everything he was going to do and showed me the scaled-up part he removed. Whilst doing the job, he found the boiler had leaked previously and two other parts needed replacement. It was very obvious to see the parts that needed replacing. Also, the flue had been fitted incorrectly and was leaking fumes into the boiler, (Not into the home) He tested for fumes and left a notice that the boiler was dangerous and used at my own risk. The second visit to fix the other problems was arranged very quickly. I asked for James on the second visit and this was accommodated. I found the labour costs very reasonable but the parts are quite a bit more expensive than I could source the same. However, the service and speed of getting an appointment make up for the expensive parts. I would definitely use them again.
Customer in Dorset Posted on 07/04/2022 , work completed 04/04/2022
Repair of leaking bathroom sink, lever hotwater tap
Customer Service
Quality
Value
Tiffany of Your Plumber did an excellent repair job. On time, courteous, efficient and effective repair, clearly explaining the work done. In addition to fixing the hotwater tap, Tiffany also replaced the leverage on the cold water tap so that both taps now have matching action for turning on and off. I would highly recommend her and the Your Plumber company to others seeking a quick and reasonably costed plumbing repair that was on budget to quote given.
Customer in Southampton Posted on 31/03/2022 , work completed 31/03/2022
First Class Service from YourPlumber Bournemouth
Customer Service
Quality
Value
Same day response to an emergency call out, made sure that the area was made safe and then quote given for remedial work. Engineer schedules were rearranged to accommodate early arrival of ordered spares and all the work was completed within 24 hours. All staff were professional, respectful of property, excellent at communication and the quote was spot on with no hidden extras. The engineers also checked later that evening that everything was functioning properly. I would not hesitate to recommend YourPLumber Bournemouth as they could certainly teach other Companies how to give proper Customer Service.
Customer in Buckinghamshire Posted on 24/03/2022 , work completed 22/03/2022
Boiler check, filter clean & radiators checked
Customer Service
Quality
Value
I had a combo boiler service done on my Glo worm boiler. I also agreed to have the filter cleaned if it needed it and to check my radiators were working properly. When I booked I hadn’t realised that checking the radiators would cost me £39.50 with VAT. It is when I got the Invoice that it was listed separately to the bill. It was £32.92 then VAT had to go on top at £39.50. The plumber that checked the boiler went around the bungalow very quickly to check the radiators certainly NOT worth the amount I have paid. I also told the plumber some confidential information which has now appeared in black & white on the bill for all to see. I rang up the company on getting the bill to be faced with an aggressive mannered man. I was not happy with the bill but I have paid it in FULL. So be clear before you book how much you are going to be charged for their service. I feel I have overpaid for this service and will not be using them again.
Barbara in Dorset Posted on 04/02/2022 , work completed 03/02/2022
The trader replied (on 09/02/2022)
Barbara booked a boiler service and asked if we could repair some faulty radiators during the same visit. We explained that a standard boiler service doesn’t cover repairing radiators, but we could extend the appointment to allow extra time to do it in the same visit. We explained that there would be an additional charge of £39.50 incl. VAT and Barbara confirmed that she was happy with this and asked us to confirm the booking. We've provided the call recording to Barbara to confirm this conversation. We also sent a booking confirmation by email which itemised the charges in writing before we attended. After servicing the boiler we repaired two faulty radiators that weren’t heating up, without needing to replace any parts, and checked over the whole system for the customer to ensure it all worked correctly. We are satisfied that we provided the service we quoted for. As a team we work very hard to provide the excellent service that has earned us such a good rating and so many five star reviews. We always welcome customer feedback so that we can continually improve our service.
A good job jobbed!
Customer Service
Quality
Value
What a pleasure it was to have YourPlumbers to supply and fit my new electric boiler. Everyone with whom I had dealings was very helpful and made me feel relaxed about the entire job. No mess, no fuss, just a good job at a fair price I would not hesitate to recommend them.
Yvonne in Dorset Posted on 20/01/2022 , work completed 07/01/2022
The trader replied (on 09/02/2022)
Hi Yvonne, thanks for taking the time to review our service
Really good job !
Customer Service
Quality
Value
Whole process from booking to completion was excellent. Guys were on time and just got on with the job. Friendly and professional. I won't hesitate to use this company again - thanks Joe & James !
Customer in Dorset Posted on 14/01/2022 , work completed 14/01/2022
The trader replied (on 09/02/2022)
Thanks for the review, we'll be sure to pass on your compliments to Joe and James.
Gas service
Customer Service
Quality
Value
Extremely satisfied. Work done properly and in a very proffesional manner. We will use them again and again. Thank you
Customer in Dorset Posted on 12/11/2021 , work completed 12/11/2021
The trader replied (on 09/02/2022)
Thanks for reviewing our service!
Boiler replacement
Customer Service
Quality
Value
Very positive experience from start to finish. Everyone we came into contact with at Your Plumber was very prompt and professional. Work finished on time and to a high standard.
Customer in Dorset Posted on 12/11/2021 , work completed 04/11/2021
The trader replied (on 09/02/2022)
Thanks for the great review.