YourPlumber Limited

Tiffany of Your Plumber did an excellent repair job. On time, courteous, efficient and effective repair, clearly explaining the work done. In addition to fixing the hotwater tap, Tiffany also replaced the leverage on the cold water tap so that both taps now have matching action for turning on and off. I would highly recommend her and the Your Plumber company to others seeking a quick and reasonably costed plumbing repair that was on budget to quote given.

James came to fix my scaled up combi boiler. He was very polite and professional. He explained everything he was going to do and showed me the scaled-up part he removed. Whilst doing the job, he found the boiler had leaked previously and two other parts needed replacement. It was very obvious to see the parts that needed replacing. Also, the flue had been fitted incorrectly and was leaking fumes into the boiler, (Not into the home) He tested for fumes and left a notice that the boiler was dangerous and used at my own risk. The second visit to fix the other problems was arranged very quickly. I asked for James on the second visit and this was accommodated. I found the labour costs very reasonable but the parts are quite a bit more expensive than I could source the same. However, the service and speed of getting an appointment make up for the expensive parts. I would definitely use them again.

We moved into our flat almost exactly one year ago and had a plumbing problem from day one. All of our hot taps ran incredibly slowly. The fall from the hot water cylinder to the basins was completely inadequate. We called in YourPlumber to quote for the installation of a pressurised hot water system. The survey and quotation was carried out promptly and the installation date was (re)arranged to suit us and our recovery from Covid. Drew, our plumber, was exemplary. He worked cheerfully over a long day to strip out the 50-year-old plumbing we had inherited and give us a fresh, new, clean replacement. Because he had had to disconnect and reconnect our washing machine in the course of his work he stayed to do a quick test rinse to ensure that everything was back where it should be and overall he left the kitchen cleaner than it was when he arrived! Our only problem now is remembering that we don't need to leave hot taps running for five minutes to get hot water. We had got used to doing odd jobs while we waited! Since we moved to Bournemouth 11 years ago we had 'acquired' an electrician and a painter but up until now we haven't had a plumber, but now we have! Well done Drew and YourPlumber!

Delighted to reccomend this company. Excellent service allround - courtesey, workmanship and timekeeping.

No problem booking an appointment which was convenient. Good communication before arrival. Friendly yet professional Colleague who carried out the work which was done quickly but with attention to detail. Thank you.

From booking with the office, to completion of the work, I was very impressed with the competence, communications and professionalism of YourPlumber. The problem was diagnosed, parts available and a quote given, and the work completed to my satisfaction.

Your Plumber quoted in advance for an annual boiler service and a replacement shower. The work was conducted on time as planned the following day and the quote was 100% accurate. The plumber worked none stop to complete his tasks and left the work area in a clean and tidy state.

I saw the company online because I needed a plumber urgently and felt that they were reputable. However, my experience has been poor. The plumber that came just wasted time changing the waste hole and they ended up charging us for an hour and a half. The annoying thing is that the second job that was suppose to have been done was left undone. As a disabled person, I felt that they were taking advantage of my vulnerability and the fact that I couldn't stay with the plumber during the whole time. I just trusted that they will do the right thing. I am totally disappointed and I even called the office to explain and the lady that I spoke to had no empathy at all and said the plumber is right. I will not recommend them to any person.

My new boiler was installed and the old one removed promptly, efficiently and on budget. The plumber worked hard, ensuring all checks were carried out and the system functioned well and safely. He explained everything in language I could understand. I am very happy with the result.

Extremely impressed with Your Plumber from the survey to the finished job. Drew the installer for my new boiler was excellent. He arrived on time and on the first day worked until gone 7pm because he wanted to get to a certain stage ready for the following day. He took great pride in his work and kept me informed of what he was doing. There was a large hole in the wall where the old boiler flue was and he made such an excellent job of the brickwork that now it has been painted you can’t tell where the hole was. What more can I say – just a brilliant and dedicated worker and so polite

I am writing to express my sincere gratitude for the excellent service you provided in fixing my toilet. Your professionalism and expertise have surpassed my expectations, and I felt compelled to share my satisfaction. From the moment I contacted your plumbing company, your prompt response and willingness to accommodate my schedule were highly appreciated. Your attention to detail and ability to diagnose the issue accurately demonstrated your expertise in the field. Additionally, your patience in explaining the repair process to me was commendable and put me at ease. Moreover, your courteous demeanour and respectful behaviour during the entire service call were notable. It is refreshing to encounter a professional who not only possesses outstanding technical knowledge but also exhibits exceptional customer service skills.

What a fabulous job Sean and Harry did fitting my new tray and shower screen. When they took the the old shower tray out, there was a gap in the tiles between the tiles and the new tray, fortunately, I had some spare tiles, so they cut them to size, perfect. They worked hard and finished the job in one day. So happy, love my new shower. Cleaned everything up. I would recommend them without a doubt. Thank you.

Lovely chaps, I got Adam and Tyler, very pleased with their approach, work and explanations. I’d recommend.

I had a visit from Joe from YourPlumber Limited today. He managed to fix my boiler, which had been making a loud noise for almost a year, in just one hour. The boiler is now working perfectly. Joe was extremely polite, professional and explained everything clearly. I’m very pleased with the service and would highly recommend YourPlumber Limited.