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13 Dec 2023

Inghams

See how it fares for resort holidays, ski holidays and family holidays

Which? Team

In this article

Who is Inghams?
Which? verdict
Inghams refund, cancellation and surcharge policy
Inghams customer ratings
What's Inghams like?
Should I book with Inghams?

Who is Inghams?

Inghams specialises in active holidays around the lakes and mountains of Europe and Canada. For a winter retreat it offers a range of ski destinations in Canada, the Pyrenees, the Alps and Finland.

Find out more: What is a package holiday and why should you book one?

Which? verdict

A Which? Recommended Provider for its lake and mountain resort holidays, but there are better alternatives for ski and family holidays.

Book a holiday with Inghams

Inghams refund, cancellation and surcharge policy

Inghams is a Which? Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if the Foreign Office (FCDO) changes its advice about your destination.

It has also promised that in 2024 it won’t apply any additional surcharges to holidays that have already been booked.

Inghams customer ratings

Holiday	Which? Recommended Provider?	Customer score
Beach/resort holiday	Yes	81%
Ski holiday	No	75%
Family holiday	No	75%

Using the table: Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company. In August 2022, we asked 8,361 Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the past two years.

What's Inghams like?

Inghams received impressive ratings in the beach/resort category. It doesn’t really do beach holidays, but it does offer lake and mountain resorts in Italy, Austria, Switzerland, France and Slovenia where you can walk, cycle, or just explore local art and culture. It received five stars in every category except value for money, where it was rated a positive four stars. At an average of £150pp per day, it is one of the pricier providers in this survey.

Customers complimented the ‘excellent’ accommodation and the ‘active in-resort reps’. Holidaymakers were also pleased with their ‘user friendly and easy’ website.

Those who went on family holidays with Inghams weren’t quite so impressed. It received just three stars for the overall organisation of the holiday. However, it was still rated five stars for customer service, accommodation and description matching reality. The range of results left Inghams as a mid-table provider for family holidays.

Those who went on ski holidays with Inghams rated it four stars across the board. However, other companies in this category got a better customer score, including Alpine elements, another provider that specialises in active European holidays. The main difference was Alpine Elements' five-star value for money rating.

Should I book with Inghams?

Absolutely. Its resort holidays in Europe are an excellent option. However, for family holidays you may want to look higher up the table at Kuoni or Jet2Holidays. Similarly, for ski holidays, Alpine Elements and Virgin Holidays received a better customer score, and a better value for money rating.