KJM Windows & Conservatories has been named as Which? Trusted Trader of the Month for February 2024.

Formed in 1983, KJM celebrated its 41st birthday just last month, and has been endorsed with Which? Trusted Traders for more than 17 years.

The company specialises in the installation of windows, doors, roof lanterns and glazed extensions. We caught up with Mark Pearce, managing director of KJM, to hear more about what makes the company stand out from the crowd, and how being a Which? Trusted Trader has affected business.

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A proud commitment to customer service

A company doesn’t last for more than four decades if it has sub-par customer service, and providing high-quality care is a clear focus of KJM. It employs a ‘no-pressure promise’ - meaning customers can rest assured that salespeople from the company will never use the scare tactics so often seen in the sales industry to force them to buy on the spot. 

Mark told us: ‘The ethos of customer service runs from the very top to all the members of staff. The entire KJM team works very hard to ensure that each and every job we do is done right.

‘All office staff are employed and the sales team are salaried, not commission based. I can’t help but feel this provides a better customer experience as the sales team work for the customer, not for the job.’

It’s not hard to see the fruits of the KJM team’s customer-focused approach either - the company has a 4.9/5 star rating on the Which? Trusted Traders website (based on 60 reviews), and is recommended by 100% of customers.

One recent review reads: ‘All the team at KJM have been brilliant: informative, meticulous, careful, skillful, cheerful and friendly. It was a pleasure to have you around.’ 

Passionate about charity work

From local to national causes, the team at KJM is certainly not shy about getting involved in supporting various charities and groups.

Mark said: ‘At KJM’s 40th birthday party for staff, ex-staff and customers, we raised more than £340 for The Countess of Brecknock Hospice.

‘We also made a donation of £1,000 to 007GB Club that went directly to UNICEF. The 007GB Club is unsurprisingly a British James Bond fan club that meets to have fun and raise money for UNICEF.’

And the list goes on: ‘We support numerous sporting venues including Andover New Street FC, Andover Tennis Club, Wherwell Cricket Club, Andover Bowling Club, St Mary Bourne Bowling Club, a children’s football team and the Andover Ladies Choir, through on-going sponsorships,’ said Mark.

The company also has plans this coming year to continue supporting an array of charitable causes and contribute towards a target of £250,000.

Our judges were particularly impressed with these contributions, with one calling KJM’s application ‘very heartwarming with an emphasis on philanthropy. This has to be one of the best applications I’ve seen.’

Another commented: ‘They really seem to give back to the community and care a lot about giving back’.

Which? Trusted Trader endorsement gives consumers confidence

KJM reports that around 70% of new customers have received recommendations through family, friends and work colleagues.

Mark said: ‘KJM has enjoyed a very good reputation in its 40-odd year trading history. However, we have found that customers beyond our very local radius, who may not know the KJM brand, need further reassurance in what is seen as a tarnished industry. The online reviews from a trusted brand like Which? provides them with the reassurance they need to contact us and use our services.’ 

The company’s Which? Trusted Traders account manager said: ‘KJM Windows are a delight to work with, and this award couldn't be more deserved. They are always striving to reduce consumer detriment and be market leaders.’

Congratulations again to KJM for winning February 2024’s Which? Trusted Trader of the Month award.