JR Roofing Lancs Ltd has been named Which? Trusted Trader of the Month for January 2024.
The family-run roofing contractor provides a comprehensive range of residential and commercial roofing services in Blackpool and the surrounding area.
They have been endorsed by Which? since 2017, and this is their second time winning Trusted Trader of the Month, following a win in December 2019. They have also picked up two Which? Certificates of distinction.
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Quality and customer service at the heart of the business
JR Roofing Lancs always strives to provide the highest standard of craftsmanship across a full range of roofing services, including new roofs, roof maintenance and roof repairs.
Before starting any work, they carry out a free roof survey with photographs, and an in-depth quotation detailing all of the work required.
As well as Which? Trusted Traders, their accreditations and memberships include National Federation of Roofing Contractors (NFRC) Competent Persons Scheme, Confederation of Roofing Contractors, and Federation of Master Builders.
‘We always go above and beyond for our customers,’ says Josh Morrison, Director of JR Roofing Lancs. ‘We believe in putting our customers first and strive to provide a reputable roofing service that our customers can trust.’
Their commitment to customer service is reflected in their reviews.
One reviewer wrote: ‘For some time, I've been trying to contact a decent roofer to fix a leak in my roof, without success. JR Roofing identified the problem, took some drone pictures, and provided a very detailed file containing all I needed to know. Best of all, they arranged for a local firm of scaffolders to add their costs to the quote, so I had no need to deal with them. The job took less than a full day and everywhere was left in a tidy state. I cannot praise this company's professionalism too highly.’
Another said: ‘Within two days of our first enquiry a price for the job was quoted. It was a great relief to find builders who were honest and true. They were very punctual and did a first-class job. We are blessed to have such a good, reliable builder literally on our doorstep.’
A third reviewer reported: ‘Our new roof is now the envy of the neighbourhood!’
Raising the standard of roofing services both locally and nationally
JR Roofing Lancs recognises that the standards and reputation of the roofing industry has been impacted by the skills shortage and rogue traders.
‘We are constantly striving to improve the reputation of roofers both locally and nationally,’ says Josh. ‘We made a company decision to only take on trainees or apprentices that we could teach ourselves to ensure they worked to our high standards.’
Not only that, but Josh has taken on the role of NFRC Regional Cahir to help make positive changes for the roofing industry as a whole.
The company also provides support and roofing services for individuals who have dealt with rogue traders. They recently helped a woman who had unfortunately used a rogue trader to deal with an issue with her windows. This trader left a hole in her ceiling and broke numerous slates on her roof.
JR Roofing Lancs contacted their supplier, who donated all the materials required, and fixed her roof free of charge.
The woman donated £100 to the parachute regiment in their name and left a glowing review on their site: ‘I have the utmost admiration for Josh and his team. The service they provided has been the best I’ve ever had from any tradesman. They are an extremely hard working team who are very friendly but also very professional.’
Which? Trusted Trader of the Month judges all highlighted how impressed they were with JR Roofing Lancs’ work. One wrote: ‘Love that they are aware that their industry has a bad reputation and that they are committed to improving this by providing a great service… Being an NFRC regional chair adds huge weight.’
Giving back to charity and the local community
Not only does JR Roofing Lancs give back to the community, they also work with Ecologi, which provides climate solutions to businesses looking to offset their environmental impact.
JR Roofing Lancs works with Ecologi to plant trees on behalf of every customer, and to offset carbon emissions in the team's personal and professional life.
They have also pledged their support to the Armed Forces community, and have received the Bronze Award from the Defence Employer Recognition Scheme (ERS) in recognition of their commitment and support.
Which? Trusted Traders celebrates quality craftsmanship
JR Roofing Lancs displays its Which? Trusted Traders awards prominently on its vans, uniform, promotional materials and business documents.
‘We believe that the Which? Trusted Trader logo provides our customers with added confidence that we are a trustworthy company,’ says Josh. ‘It has given us an edge over the other roofers in our area.
‘Our customers highly value the fact that we are endorsed by Which? Trusted Traders,’ he adds. ‘It provides them with reassurance regarding the reliability and quality of our service.’
Finally, Josh praised the support he received while joining the scheme: ‘We really benefited from speaking with the trading standards professional and we learnt a lot from the process,’ he said. ‘It has been a valuable association for us, offering insights and contributing to our continuous improvement.’
Congratulations to JR Roofing Lancs for winning January 2024’s Which? Trusted Trader of the Month award.
- More on JR Roofing Lancs
- Tips for traders on making the most of your endorsement
- How to be the next Which? Trusted Trader of the Month