Customer care includes an initial consultation at the property and continuing advice and support throughout the process. All products are covered by a10-year insurance backed guarantee.

Continuing its streak of plaudits from Which?, this is the sixth time the company has won the Which? Trusted Trader of the Month award since 2016. We also awarded it the Which? Trusted Trader of the Year award in 2017 - you can read about the win here.

Colin Morgan, Managing Director, spoke to us to discuss the company's achievements, and how being a Which? Trusted Trader has made it a go-to business for customers.

Stand out from the crowd and become a Which? Trusted Trader today.

Commitment to excellence leads to sixth win

Established in 2010, Homeglaze Home Improvements was borne out of the disillusionment Colin felt working for other companies in the double glazing industry.

He started Homeglaze to focus on no-nonsense pricing and first class customer service. 'My goal when I first started was to be a part of something that could be consistently good and be renowned for that.'

The company has taken home Which? Trusted Trader of the Month awards repeatedly over the last eight years, with more than 600 positive customer reviews demonstrating why it’s a worthy winner.

On the Which? Trusted Traders website, a recent example reports: ‘Homeglaze really blew the others out the water. The professionalism of everyone was really appreciated, and they've really earned the amazing reputation they have. The most important aspects for me were honesty and transparency.

‘Rob visited the house at short notice, and gave us a good breakdown of the costs, job and timeline, and everything was stuck to. He didn't come across all salesy and aggressive like some of the other companies, but spoke to us honestly, and professionally. There's no hidden costs, or delays in delivery, everything was smooth, and Dean at the office was always available to help.’

Giving back to the community

Homeglaze Home Improvements is also heavily invested in the local community through charity work.

‘We sponsor a boxer at RJ’s Gym called Sam Gilley and have done for the last five years,’ says Homeglaze customer services and aftercare specialist Dean Thurogood. ‘We’ve helped him become commonwealth champion by helping him with new kits and equipment.’

The business also sponsors local football team Chigwell Wolves and has done since 2019. Additionally, they support their local radio station CentreForce DAB Radio.

‘Homeglaze are proud to support local DJs who are looking to progress their talent. Centreforce Radio was set up on DAB in July 2019, broadcasting dance and house music to more than 80,000 listeners online. Hearing our name and the Which? brand has helped us and our customers with improving their homes with quality double glazing products.’

Which? Trusted Traders endorsement gives customers complete peace of mind

Homeglaze Home Improvements initially signed up for endorsement after hearing Which? Trusted Traders widely advertised.

‘Our customers that have come via Which? Trusted Traders have complete peace of mind when making contact with us,’ says Colin. ‘That combined with being able to read our reviews generally means they don’t see other companies for quotes.

‘I would without a doubt, advise all good small businesses to apply to become a member of Which? Trusted Traders. The joining process is quite rigorous compared to other sites, however it is well worth the effort once you pass.

‘We show our awards on various social media sites as well as radio adverts. It’s a fantastic sales aid.

‘They have helped us grow immensely as a business, as well as giving us a great reputation both within the industry and within our local community.’

Which? Account manager Ryan Payne said: ‘Congratulations to Homeglaze Home Improvements on their well deserved win!’