Prestige Stairlifts Ltd has been named Which? Trusted Trader of the Month for September 2022.
Based in Bexhill, East Sussex, the Prestige Stairlifts team installs new and reconditioned stairlifts in homes across the South East - covering Maidstone, Ashford, Shoreham, Guildford, Crawley, Brighton, Redhill, and Folkestone.
The company prides itself on its dedication to great customer service and going above and beyond to help those with limited mobility move around in their own homes. No staircase is too ‘unique or quirky’ for its team of expert engineers, who always aim to complete installation within a few days (sometimes even within 24 hours).
As well as a two-year warranty as standard for all new stairlifts, engineers are on call 24 hours a day, seven days a week to give customers ultimate peace of mind if their stairlift stops working.
We got in touch with Charlotte Morris, Office Manager of Prestige Stairlifts Ltd, to find out more about the company’s dedication to its customers and how being a Which? Trusted Trader has helped its business.
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Two decades in the making
Charlotte said that Prestige Stairlifts Ltd was founded 20 years ago by Peter O’Donoghue with the ‘sole purpose of delivering the highest level of customer service’.
Since starting the company at just 21 years old with four years of engineering experience under his belt, Peter remains at the forefront today and the company has since grown into a team of eight employees, seven of who are certified engineers, committed to this same goal.
Prestige Stairlifts does not have salespeople, and anyone from the company who visits a home will be a qualified engineer. This is part of its mission to always provide ‘honest impartial advice’ to customers, ensuring the advice given is never sales-driven. The company also offers free no-obligation surveys to provide the best possible stairlift for each house.
Winning the Which? Trusted Trader of the Month award isn’t the first time Prestige Stairlifts has been acknowledged for its hard work either. The company also earned a Which? Certificate of Distinction back in April 2020, an endorsement which recognises only the best and most reputable traders and is based on outstanding customer feedback and proper business conduct.
Top customer service and five star reviews
In a line of work such as this, where many clients have reduced mobility and/or may be elderly, being respectful, sensitive to customers’ needs and understanding their requirements truly makes a difference, especially to those more vulnerable.
At the time of writing, Prestige Stairlifts has an impressive five star score on the Which? Trusted Traders website, based on 80 reviews. It is also recommended by 100% of customers, with many appreciating the level of care and professionalism shown by the engineers.
One satisfied customer writes: ‘Tim came to my parents' house in Eastbourne yesterday to fit a stairlift, I just wanted to say a massive thank you. He was thorough, thoughtful and extremely kind! We are in the midst of a very difficult time as a family and that he would come in with such gentleness and attention to detail was so so gratefully received by us all. I just wanted to say a HUGE thank you, you never know what people are going through and to show kindness is the best gift, very very grateful.’
Another customer praised the expert communication, saying: ‘Very impressed with the way Tim went about the job. Explained it very easily to me. Easy to use the machinery that was installed. Very reassuring.’
The top-quality customer service did not go amiss with our judges either, with one saying that the company ‘seem really enthusiastic about their customers and Which? Trusted Traders’.
Prestige Stairlifts, as well as providing the utmost care and support for their customer base, also engage in charitable works around the South East.
One standout case was the generous donation of a stairlift in 2016 to a man who had been left permanently disabled and wheelchair-bound by an attack several years prior. Alfie Peak, the victim of this attack, had never seen his own children’s bedrooms until he won a competition run by Prestige Stairlifts, who installed the stairlift free-of-charge.
We also know through its application to Which? Trusted Trader of the Month that the company further continues its charitable work by working closely with local dementia charities to help raise awareness.
Our judges recognised and commended the can-do attitude of Prestige Stairlifts when it comes to both customers and charitable work, with one commenting: ‘Really good application - some strong examples of going above and beyond for their customers! Good pictures and lovely charity work too’.
Which? Trusted Traders endorsement reassures customers
Prestige Stairlifts has been a verified Which? Trusted Trader for some years now, and we asked Charlotte how this endorsement has impacted the company and customers.
She told us: ‘Our customers definitely appreciate that we are Which? Trusted Trader, as this certainly reassures them of our outstanding customer service and product. That's why our customer feedback is so important, as it gives an insight to new customers of our good work.’
‘We would highly recommend joining Which? Trusted Traders, it delivers a high level of reassurance for any potential customers looking for a company that strives to ensure that they get the best level of service and job quality. It is also great that customers get the opportunity to leave genuine feedback.’
You’ll find the Which? Trusted Traders logo on all six of Prestige Stairlifts’ vans, as well as on the engineer’s uniforms, and even on invoices, quotes and headed papers. Customers are also left with the Which? Trusted Traders leaflet and are encouraged to leave reviews after every visit.
In response to Prestige Stairlifts winning September 2022’s Trader of the Month award, Which? Trusted Trader Account Manager Abby Hughes said: ‘I am so happy for Prestige Stairlift Ltd winning [Trader of the Month]! You are dedicated and innovative with the Which? Trusted Trader endorsement. Very much deserved!’
Congratulations to Prestige Stairlifts Ltd for winning September 2022's Which? Trusted Trader of the Month award.
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