AJT Showers has been named Which? Trusted Trader of the Month for September 2023.
This company provides accessible bathrooms for people suffering with disability or injury.
Their family-led team can fit a wide range of bathroom solutions, including walk-in showers, wet rooms, and toileting aids. They have been endorsed by Which? for almost five years.
AJT Showers was founded by Simon Talbot, with the aim of providing effective bathroom mobility solutions with a beautiful finish. Simon’s sons, Jordan and Aiden, now work as directors of the company with their father.
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Quality workmanship leads to five-star reviews across the board
‘I am most proud of the fact that we do a job where you can really make a difference in our customers’ lives, by making their home life stress-free when it comes to bathing and keeping them safe in their own homes for longer, says Jordan.’
The company’s commitment to effective and high-quality bathroom aids is reflected in their reviews. On the Which? Trusted Traders website, AJT Showers has achieved five-star ratings across the board, including for customer service, quality and value.
One reviewer wrote: ‘We are extremely pleased with the end result, a beautiful and functional bathing space at a very affordable price. AJT were highly professional at all times.’
Another wrote: ‘From the moment Jordan started talking to me about my bathroom I knew I had found a company that would listen and do an excellent job. He gave me ideas I hadn’t even thought of and the result is an amazing bathroom I’m really proud of.’
Customer service at the heart of the company
Customer service is of the utmost importance to AJT Showers.
One customer continued to have issues with damp in her hallway after her new bathroom was installed. The team returned after the project was completed, resolved the damp, and re-plastered and painted the wall.
This service was completed free of charge.
‘We actively encourage customers to leave reviews and testimonials. We take customer feedback seriously and use it as a valuable resource for refining our processes and ensuring that our customers have a positive experience,’ said Jordan.
Our judges also praised their commitment to customer service, additionally highlighting their ability to communicate effectively with their customers: ‘In providing customers with such easy-to-access, clear information in the way they do, they're enabling them to make the best possible choices.’
Charity work and looking out for future generations
After the company’s founder, Simon, was sadly diagnosed with dementia, the AJT team has been working hard to raise funds for the Alzheimer’s society.
Simon’s son Jordan has been preparing to ride in the London to Brighton cycle in September.
He was in the top 25% of fundraisers for this race for the month of May. Having already beaten his original fundraising target, he is now working towards raising £750 for the organisation.
As well as donating to charity, the company is committed to training and supporting the next generation of accessible bathroom fitters.
The company’s directors have developed an apprenticeship course which provides extensive training in accessible bathroom design and hands-on installation skills.
They have already trained multiple students and given them a job for life within the company.
Which? endorsement highlights commitment to customers
AJT Showers displays its Which? Trusted Trader award prominently on its vans, uniform, and social media channels.
‘Winning Trader of the Month showcases our dedication to providing outstanding products and services to our customers,’ said Jordan. ‘Being a Trusted Trader adds credibility and trust, especially in a specialised field like mobility bathrooms. Our customers see our endorsement by Which? as a mark of quality and reliability.’
Congratulations to AJT Showers for winning September 2023’s Which? Trusted Trader of the Month award.
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