1st Call Gas Services Limited

Excellent customer service, when I telephoned to explain that the pressure had gone, they managed to fit me in the next day. The engineer got the boiler back to pressure but new parts were needed, all this was explained and an appointment made for the following week as the parts had to be ordered. The engineer turned up at the allotted time on both occasions, telephoning beforehand to make let me know where he was and how long he was going to be. He explained what he needed to do to get the boiler fixed (and to complete my annual service), in language I could understand! The office then telephoned to confirm the price and that I wanted the work doing by them, they then made an appointment. It was all very easy and efficient and the staff were all helpful and clear in everything they did.

I’ve used 1st Call Gas Services since they renewed my Ideal boiler and once again their service matches their name “1st” class. Their engineer was on time and explained what he was doing and the outcome of the service. Their charges are more than reasonable and I have the confidence that my central heating system is in perfect running order.

I have used First Call since 2018 for the annual service of my gas boiler, I have been reassured by their excellent service and reasonable costs. Setting up the appointments at a time convenient for me was easy by phone or text, efficient office staff, confirmation by email. The gas engineers were always punctual, efficient, knowledgeable, polite. What I really appreciate is that the engineer explains to me what they're doing, how things work, what problems might be; they are good communicators willing to answer questions. A reminder for when the service is due is sent, but no annoying badgering. I am 100 % satisfied with First Call and will definitely continue to use them for service and repairs. (I do not usually complete satisfaction surveys, but this company deserves it.)

Sorry about my previous review, I hadn’t appreciated it was for 1st Call and not Cadent. As ever 1st Call is who I turn to with this kind of problem. Called them out right on office closing time and despite being extremely busy and “fully booked” they were able to send out Kyle first thing the next day. Kyle was professional, cool headed and resourceful and “cracked” the problem straight away. First class job by a first class engineer.

Everything was perfect. The engineer telephoned when he was 5 minutes away. He carried out the service quickly and efficiently and was very courteous and considerate. I am very grateful.

Boiler ceased to function - repair request made late Sunday evening - attended to promptly - much appreciated.

The gentleman that came rang before and let me know he was on his way. He was professional and polite, left no mess. He explained everything in terms I could understand. I was really impressed with his visit.

The engineer arrived on time and was very helpful in explaining how our new boiler (10 months old) worked and how to top the water in the boiler after bleeding radiator valves. He explained a job I need to do and the reasons why the work needed to be done. Very thorough and look forward to next years service.

1st Call let me know when to expect the engineer, I had a call confirming arrival time and when they arrived they were polite, knowledgeable and efficient. They were clean and tidy about their work. They are excellent value for money and I would highly recommend them.

As soon as the engineer arrived, we liked his demeanour and he was courteous and friendly throughout his visit. He was very professional and gave time to answer our questions. First class!