1st Call Gas Services Limited

I have used 1st Call twice for annual service checks to our boiler. They are efficient, very helpful and polite. I would highly recommend them.

From initial enquiry to completion, the work was all handled professionally and efficiently with no pressure selling. My queries were fully dealt with and despite having the work carried out during lockdown they were clean and followed government guidelines. I wouldn't hesitate to recommend 1st Call for standard of work and price.

1st Call were recommended to me several years ago. Fitted a new boiler and have serviced it every year since.Have had several other jobs done and have always found engineers prompt ,efficient and reliable.

Despite office being closed I received a prompt phone call in reply to my email enquiry. Engineer arrived when expected, and phoned first to let me know arrival time. He observed all current coronavirus precautions. It was a boiler service, so I assume was carried out properly.

I can always rely on 1st Call gas. I own 2 rented properties and they carry out the annual gas safety checks and services on both boilers. Dave & Hayley are very helpful when I need to call him with any problems I have with the appliances and his engineers are very professional, especially Gary Boot who has undertaken the last few jobs at the properties. I would definitely recommend them.

We had 1st Call Gas install the boiler a year ago. We had previously had a service contract with another company but grew dissatisfied with their performance. This was therefore the first time we had had 1st Call carry out a service. Arrived promptly at the stated time (having telephoned beforehand) Gary then carried out the most thorough service we have ever received. Went far beyond anything we had had done prviously. Explained all he was doing and why. Answered all our questions satisfactorily. Insisted on clearing up the small amount of mess created himself. On this showing we are very impressed and would certainly recommend them.

So I was looking at replacing a 10+ year old boiler in the house. Always been a bit flakey but never not been able to have heating and hot water, just a bit temperamental at times. That being said it must have took offence at this because no sooner had I put a request in for a quote it died the following day completely! The company representative called me on the phone same day, and came out the evening after as planned to discuss. He explained in detail the process and possible issues for me to consider (Gas pipe run length/bends/width of pipe etc). No pressure, super competitive on pricing and managed to get an install 2 days earlier by speaking to another customer (who's boiler wasn't dead who was willing to swap days) and I had everything back in good time. Good aftercare, good on site installation and couldn't be happier. It's worth mentioning though that the company were willing to supply electric heaters if I wasn't able to get an install earlier than agreed which was a nice touch. The installer was a genuine guy who had great customer service, and left the house in a clean and tidy state, did a really clean job and nothing was left behind for me to deal with. Some of the pipe work was boxed in also behind tiles and we expected it to be OK and it was. Seems we both measured well! Wireless app thing was installed and having this shown to me on the initial meeting swung the add on and again this was really well priced. 100% recommended.

Our 14 year old boiler was not working. I called 1st call gas and they came early next day.(Friday) I was astonished to hear it was not economical to repair and a replacement boiler would be more sensible. I was originally offered the next Monday for the work to be done which I was happy with. I then got a call late Friday pm asking if it was possible to start the work then. It was and got my new boiler fitted the same day that my old one was inspected. All old boiler parts removed and everything tidied up.What a fabulous service.

I had a boiler that was at least 20 years old that was beyond tired, I decided it was time for a new Combi boiler after having the hot water tank use up all the room in the airing cupboard. The only call I made was to 1st call gas, they came straight out and surveyed the house and listened to what I wanted, gave me some different suggestions but didn’t try and push me one way or another, I made the decision and arranged for the fitting. On fitting day the fitters arrived exactly on time and took the time to place dust sheets down to protect the area and took there shoes off to go upstairs until all the sheets were down, the two fit days went smoothly with the team being very polite and cleaned up everything before they left each night. Overall the team at 1st call gas has done an amazing job for me and I am more than happy to recommend them to anyone, In fact my sister will be in touch soon, thanks again to David and all the team.

We thought we had cleared ourselves the pipe blockage so hired 1st Gas Call to just refit the pipe work we had taken apart. Your guy did an excellent job re fitting the awkward sink pipe work but then saw the drainage pipe was still blocked. It was good he did this final check and even better that he quickly located the blockage and fully resolved this - it took a little longer but my son now has bathroom wash facilities back. Yippee.