1st Call Gas Services Limited

We've used 1st Call Gas Services for a number of upgrades to our CH system and they have always been excellent. This was a call to carry out a routine boiler service and replace a faulty pressure switch and was carried out quickly and efficiently. Arranging a visit was uncomplicated and the service call was arranged early in the same week.The engineer was thorough, tidy and courteous and we would not hesitate recommending this company for any issues with gas systems.

My first interaction with a gas boiler service, having recently bought a property and receiving a letter in the post from 1st call to remind me that the next service was due (the service log did confirm it had been installed and subsequently annually serviced late Feb each year by this same company). I phoned up, and was able to schedule an appointment in the next week with great flexibility to meet my work schedule. I did later need to rearrange that and it was no problem (there was a slight mistake with the scheduling on their part, but it was quickly resolved). The engineer arrived on time, fully stripped and cleaned the boiler and performed some additional checks (the roof from outdoors and via the attic) and also answered a few questions that I had. Only, minor, complaint was that the engineer emptied something cleaned out of the boiler into the bathroom sink (black dust and dead wasps). They forgot to wash it down the sink, so I had to do that myself after they'd left.

I have been using 1st Call Gas for several years now and they never disappoint. They have installed two boilers for me (two different properties!), changed radiators and done annual services, always attending on time and providing efficient service. Their prices are very reasonable and their office staff provide all the necessary paperwork without needing to be asked.

1st Call installed the boiler a year ago.It has worked perfectly since then,and they have just done its first service. The engineer contacted me on the day of the service to say he could come early due to some cancellations,so we agreed the new time. He came,carried out the service,explained what he had done and that everything was normal. He was polite and efficient,and charged me the amount I had been quoted when I booked the service. He filled in the service record,which was also sent to me as an email attachment along with a receipt.

David was great, called to check if he could pop in earlier than scheduled, checked everything in the boiler, cleaned valves and retested etc and was on hand whilst I called the boiler makers to discuss replacement of parts under warranty. He was polite, knowledgeable and answered all my questions patiently. 1st Call Gas Services have been great every time I've booked them. I would highly recommend to anyone.

The chap arrived on time and once briefed of the problem he methodically went through what could be the problem. He was efficient, knowledgeable and polite and established the problem within a short period. It was due to the water pressure on the incoming cold main. Could not ask for more.

This is now the fifth time that this company has entered my home... once to install my boiler and 4 yearly services since. Every single tradesman has been polite and very courteous giving great respect to their surroundings . Kyle was the lastest to come around to do the servicing of our boiler and again we were more than happy with the work carried out and the friendly manner in which it was done. The staff at their offices should also receive a mention for their helpfulness and friendly manner when you call them.... great company.

Excellent service. Kile arrived on time, was friendly, courteous and thoughtful, always removing his shoes when moving around the house on carpets. The leak on the central heating was in an awkward place where pipes emerged from a concrete floor in the pantry, with two joints close together, and other pipes immediately behind. There was an added problem that the joints featured 12mm and 8mm micro bore pipes. 12mm piping is no longer available. However Kile sorted out how to use a 12mm to 15mm connector on the feed pipe, then replace two joints with 15mm to 8mm feeds, and made a clean connection on the four cuts he had to make. The work took several hours but the system is now working fine.

While this was only a routine service, the engineer was really helpful in resolving an issue that had been concerning us. A quick change on the boiler settings and a bit of helpful advice and it was all resolved. The service itself was done with speed and efficiency.