1st Call Gas Services Limited

Highly professional and friendly service. Very approachable and helpful before and during the work. They were the fourth plumbers company we had contacted, we had been very disappointed by the poor communication from the first three who didn't bother to return our calls or even send a quote after they had visited. 1st Call Gas Services were by far the best in terms of communication, professionalism and value for money. Recommended.

This is now my ‘go to’ firm as they provide quick, knowledgeable, friendly, reliable service. They were great at diagnosing an issue with relatively new boiler last year (installer/previous service company just didn’t make any effort to sort us quickly). Therefore also used them for annual boiler service. Clean, tidy and friendly. Now going to almost certainly use them for some replacement radiator work and I know I will get a stress-free experience at a sensible price.

I have just had my boiler serviced for its second year. 1st Call Gas fitted the boiler efficiently two years ago. They sent reminders for service when it was due. The engineers were all friendly. They wore shoe coverings to keep my carpets clean during the service. Payment was very easy as the engineer was able to read a card and send me a receipt by email. I also received a receipted invoice and gas certificate next day by email. I am very pleased with 1st Call Gas!

My boiler was serviced by Mr. C Haigh on the 11th July, I received a courtesy call before his arrival. I asked him to show me how to adjust the pressure which he instructed me on. I was very pleased, he explained exactly what he’d checked and if I noticed any problems to get in touch. Thank you for always providing an excellent service!

Work carried out with complete cleanliness and efficiency and upon the agreed dates as previously agreed.

This is the 3rd time Iv used 1st call for a variety of jobs. Today was just to fix or replace a faulty kitchen tap. Iv had the same plumber Kyle each time and he’s always so knowledgeable and polite. He fixed the tap really quickly and I was charged a reduced rate as it hadn’t taken him long. Would highly recommend.

We were very happy with 1st call gas. We needed a new water tank in the attic. The service provided from start to finish was excellent. At all times we were kept informed of the work that was needed and the time and costs. Also the price of the work was very reasonable. I would definitely recommend this company.

A fast leak appeared on the piping below our hot water expansion vessel. Our usual plumbers couldn’t attend for 6 days. I rang 1st and they said a plumber would come immediately after normal working hours. He rang just after 5 to say he was on his way. By the time he arrived the vessel had fallen off the wall - it had filled up and become heavy. He emptied the vessel, recharged it, tested it and refixed it. This was all done expertly and cheerfully though he had already done a day’s difficult work. Without this prompt and effective help we would have had real problems. The emergency call out cost £100 and with VAT and materials it was £132. Money well spent.

The engineer arrived as arranged, did a conscientious check and gave some useful info. All straightforward.

We have had a maintenance contract with 1st Call for four years now and have experience, nothing but prompt reliable and professional service. They have always come when arranged and always left having done an excellent job! The best example of this being, just recently, we had a leak from underneath our shower, indicated by staining on the kitchen ceiling and water gushing from an electric light switch downstairs! In this situation you fear the worst and envisage a lot of material disruption. We contacted first call straight away and we were reassured and had a visit arranged from one of their plumbers on the same day! Not only did he find the leak but replaced the faulty parts and sorted the problem there and then with the absolute minimum of disruption! Much to our great relief. All round really good customer service and piece of mind. We would not hesitate to recommend 1st Call to anyone and have indeed done so to several members of our family. A big thank you!