1st Call Gas Services Limited

I have just had my boiler serviced for its second year. 1st Call Gas fitted the boiler efficiently two years ago. They sent reminders for service when it was due. The engineers were all friendly. They wore shoe coverings to keep my carpets clean during the service. Payment was very easy as the engineer was able to read a card and send me a receipt by email. I also received a receipted invoice and gas certificate next day by email. I am very pleased with 1st Call Gas!

My boiler was serviced by Mr. C Haigh on the 11th July, I received a courtesy call before his arrival. I asked him to show me how to adjust the pressure which he instructed me on. I was very pleased, he explained exactly what he’d checked and if I noticed any problems to get in touch. Thank you for always providing an excellent service!

Work carried out with complete cleanliness and efficiency and upon the agreed dates as previously agreed.

This is the 3rd time Iv used 1st call for a variety of jobs. Today was just to fix or replace a faulty kitchen tap. Iv had the same plumber Kyle each time and he’s always so knowledgeable and polite. He fixed the tap really quickly and I was charged a reduced rate as it hadn’t taken him long. Would highly recommend.

We were very happy with 1st call gas. We needed a new water tank in the attic. The service provided from start to finish was excellent. At all times we were kept informed of the work that was needed and the time and costs. Also the price of the work was very reasonable. I would definitely recommend this company.

A fast leak appeared on the piping below our hot water expansion vessel. Our usual plumbers couldn’t attend for 6 days. I rang 1st and they said a plumber would come immediately after normal working hours. He rang just after 5 to say he was on his way. By the time he arrived the vessel had fallen off the wall - it had filled up and become heavy. He emptied the vessel, recharged it, tested it and refixed it. This was all done expertly and cheerfully though he had already done a day’s difficult work. Without this prompt and effective help we would have had real problems. The emergency call out cost £100 and with VAT and materials it was £132. Money well spent.

The engineer arrived as arranged, did a conscientious check and gave some useful info. All straightforward.

We have had a maintenance contract with 1st Call for four years now and have experience, nothing but prompt reliable and professional service. They have always come when arranged and always left having done an excellent job! The best example of this being, just recently, we had a leak from underneath our shower, indicated by staining on the kitchen ceiling and water gushing from an electric light switch downstairs! In this situation you fear the worst and envisage a lot of material disruption. We contacted first call straight away and we were reassured and had a visit arranged from one of their plumbers on the same day! Not only did he find the leak but replaced the faulty parts and sorted the problem there and then with the absolute minimum of disruption! Much to our great relief. All round really good customer service and piece of mind. We would not hesitate to recommend 1st Call to anyone and have indeed done so to several members of our family. A big thank you!

Our hot water for the taps was being heated regardless of its control setting. The 1st Call guy came round reasonably soon and assessed the problem, and a few days later came to install the replacement part and check everything was working properly. He was friendly, competent, didn't leave any mess, and it all seems fine now. We're happy with the service.

Every thing went smooth. No problem nothing needed repairing or replacing. The Gentleman Engineer was polite and professional.

1st Call Gas Service have now serviced the boiler in my rental property for the second year running. I have consistently found them to be helpful and the service they provide is very good. I am happy to recommend them.

They were quick and efficient all round. It was also good to see the heating engineer wore shoe covers.

We have used first call gas for many years for boiler and gas fire servicing. We have always found them very reliable, friendly, down to earth and helpful, e.g. phoning through to the boiler company on our behalf over a warranty issue. They efficiently contact us every year, with no pressure.

As always with 1st call, excellent service. From initial call to survey to completion of the job and invoicing. Although this was a small job relatively speaking it wasn't an easy one. The engineer called prior to arrival and completed the job in the estimates timeframe. Very highly recommended

Excellent service from 1st call. I had a call back in response to my message within about an hour and a gas engineer was despatched shortly after. Kyle diagnosed the problem, gave very helpful advice and fixed the issue within an hour. Very impressive service. Thank you

Thank you so much for your help. David came out to fix our boiler because the water was lukewarm. He called before he arrived, was on time, really friendly and helpful. He quickly worked out what the problem was, got the part from the van and fitted it. It was an excellent service and I would definitely recommend the company to others. Thanks a million.

Pleasant manner, efficient and speedy service. Repair completed, useful discussion about service requirements

Excellent customer service, when I telephoned to explain that the pressure had gone, they managed to fit me in the next day. The engineer got the boiler back to pressure but new parts were needed, all this was explained and an appointment made for the following week as the parts had to be ordered. The engineer turned up at the allotted time on both occasions, telephoning beforehand to make let me know where he was and how long he was going to be. He explained what he needed to do to get the boiler fixed (and to complete my annual service), in language I could understand! The office then telephoned to confirm the price and that I wanted the work doing by them, they then made an appointment. It was all very easy and efficient and the staff were all helpful and clear in everything they did.

I’ve used 1st Call Gas Services since they renewed my Ideal boiler and once again their service matches their name “1st” class. Their engineer was on time and explained what he was doing and the outcome of the service. Their charges are more than reasonable and I have the confidence that my central heating system is in perfect running order.

I have used First Call since 2018 for the annual service of my gas boiler, I have been reassured by their excellent service and reasonable costs. Setting up the appointments at a time convenient for me was easy by phone or text, efficient office staff, confirmation by email. The gas engineers were always punctual, efficient, knowledgeable, polite. What I really appreciate is that the engineer explains to me what they're doing, how things work, what problems might be; they are good communicators willing to answer questions. A reminder for when the service is due is sent, but no annoying badgering. I am 100 % satisfied with First Call and will definitely continue to use them for service and repairs. (I do not usually complete satisfaction surveys, but this company deserves it.)

Sorry about my previous review, I hadn’t appreciated it was for 1st Call and not Cadent. As ever 1st Call is who I turn to with this kind of problem. Called them out right on office closing time and despite being extremely busy and “fully booked” they were able to send out Kyle first thing the next day. Kyle was professional, cool headed and resourceful and “cracked” the problem straight away. First class job by a first class engineer.

Everything was perfect. The engineer telephoned when he was 5 minutes away. He carried out the service quickly and efficiently and was very courteous and considerate. I am very grateful.

Boiler ceased to function - repair request made late Sunday evening - attended to promptly - much appreciated.

The gentleman that came rang before and let me know he was on his way. He was professional and polite, left no mess. He explained everything in terms I could understand. I was really impressed with his visit.

The engineer arrived on time and was very helpful in explaining how our new boiler (10 months old) worked and how to top the water in the boiler after bleeding radiator valves. He explained a job I need to do and the reasons why the work needed to be done. Very thorough and look forward to next years service.