1st Call Gas Services Limited

1st Call let me know when to expect the engineer, I had a call confirming arrival time and when they arrived they were polite, knowledgeable and efficient. They were clean and tidy about their work. They are excellent value for money and I would highly recommend them.

As soon as the engineer arrived, we liked his demeanour and he was courteous and friendly throughout his visit. He was very professional and gave time to answer our questions. First class!

I have been a customer of 1st Call for over 15 years and from the start they have always provided a quality service at reasonable prices. I have seen the company develop and grow and become the deserved success it is today. They are good communicators, turn up on time and get the job done without delay. The most recent call was a routine service on our old boiler but it took a lot longer as there were problems. The engineer stayed late until the job was done. It transpired that there are repairs needed, or a new boiler and 1st Call had another of their associates come out next day, free of charge to quote for the repairs or replacement. We are now having a new boiler fitted next week and are very happy with the prompt service.

Service carried out in professional and timely manner. Have used this company for ten years and always found them helpful and good value.

It was a simple service appointment, but done quickly and at a time convenient to me. I asked a few questions about looking after the boiler. He showed me exactly how to correct a fall in pressure.

Polite and clean. Explained everything he had done. Satisfied with the service we receive from your company as everything is done to make our thoughts feel safe as possible. Thank you

Excellent service phoned before arriving did a good job was more difficult than expected but got sorted

I called on Tuesday and the repair to my boiler was completed on Wednesday morning. Engineer rang to let me know he was on his way, was polite and friendly when he arrived. Put on shoe covers before he entered the house and told me exactly what he had done before he left. I now have hot water again. Thanks for the super efficient service.

First of all, I was sent a reminder when the boiler needed to be serviced. When I rang to book the boiler service the lady I spoke to was friendly and helpful. It’s useful to be given an a.m. or p.m. appointment so that you don’t have to wait in all day. The engineer rang to let me know when he would be arriving. He was smart, friendly and answered questions I had about the job and the water pressure. He carried out his work quickly, quietly and efficiently. He left the site clean and tidy. I also received the boiler service record the following day which was great.

A boiler service was due, which revealed a broken part. The plumber took the trouble to check whether I was still in warranty, which I was, and carried out the work efficiently and quickly, along with the service to the agreed budget. The plumber was very pleasant, and kept me informed about the actions he was taking. The ensuing paperwork and certificate were delivered promptly. I felt confident enough to use them again,and recommend them.

Engineer from 1st Call Gas Services dug out the old soakaway aggregate from around the external condensate pipe, because the original installers had used inadequate-sized stones which combined with the surrounding soil had set hard like concrete, thus impeding the flow of water which was going back into the boiler and shutting it down. A paving stone was removed to access the condensate pipe. The personable engineer worked expertly and diligently to rectify this, replacing all the aggregate stones with larger ones - showing me what he was doing as the job progressed. When finished he replaced the paving stone exactly as it was before and brushed the area until it was spotless.

Having installed my boiler two years ago 1st Call have always kept in touch and sent reminders for the yearly services. This was the second year service and booking the time slot was very easy. The engineer (Russ) turned up on time and was very friendly in his whole outlook and spent time talking over what it was he was actually doing. A very good service from 1st Call from initial installation to current day.

We had fantastic service from start to finish with 1st Call. The dealings with the office were very professional and the engineer (Matt) had a fantastic attitude and sorted our underfloor heating problem out with ease. Thanks for your help 1st Call it’s just what’s required, excellent service, job done, no hassle and we’re extremely pleased to have heating again.

Turned up on time, professional service delivered, we use this company regularly for service and repairs, would recommend.

Arrived on time to give my boiler its annual service. First time I’ve use this company and will use them again. Very good service. Seemed competent and gave good advice as to the condition of my boiler given it’s age. Highly recommend.

Had a problem with our boiler that kept showing fault codes and not firing up. Left a message with 1st Call Gas and someone got back to me very quickly. They had someone out the next working day. The solution to the problem was not obvious but they kept us informed all the way through. Seemed very knowledgeable - would not hesitate to recommend, indeed we will be keeping their number if we need further work in the future. Excellent organisation as far as I am concerned.

I have used 1st Call Gas a few times now and can't imagine using any other gas engineers. From the first telephone call to the final fix their team have been excellent. Even if it's just a quick boiler service to what was recently a misbehaving heating system they have been superb. The team are polite, professional, caring and efficient. They keep you informed throughout giving you good advice along the way.

Professional service good value for money serviced by company who fitted boiler would definitely have them next time and would recommend

1st Call Gas Services tested my chimney and then installed real flame gas fires in our 2 fireplaces. They were prompt to come out, very knowledgeable and friendly and completed the work neatly leaving no mess. I will definitely use them again for any gas work and will be recommending them to friends. The engineers themselves were charming and the ladies booking appointments in their office were extremely efficient.

1st Call Gas were recommended by a neighbour last year. So had a new boiler fitted Sept 2020. Just had them carry out its 1st Annual Service. I can highly recommend this company. They care about doing things right and making sure their customers are totally happy with the service they provide. Local Firm and Loyal customer because they look after you.

Our boiler developed a fault, the reception at 1st Call were able to book us in for a same day visit from an engineer who turned up on time and was polite, helpful and professional. The service was faultless. We had hot water restored in a matter of hours!

This was the 1st annual service for our boiler installed last year. The engineer was courteous and wore a mask as requested. The visit was postponed from earlier due to a Covid positive case but the secretary soon had a new date on the calendar. The engineer arrived in the time specified and the service was efficiently done. I would always recommend your company if the current high standards are maintained. Indeed, I have already recommended you to friends in the town who had a boiler breakdown a few weeks ago.

I can highly recommend 1st Gas, this is the second visit we have had in a week to two different problems by the same engineer (PETER) firstly to no hot water which he fixed very efficiently and the second to repair a broken control on a radiator, he was such a patient kind and helpful man and repaired the problems with no effort, a very professional engineer, he even took some cards to post for me. He is a credit to the company. The customer service staff were very polite and professional, and the job was done in the allocated time.

I live in a city centre apartment with a simple hot water cylinder and immersion heater system. When I was greeted one morning with the cylinder leaking all over the hallway, 1st Call were able to get over to me in less than two hours to diagnose the problem and advise short and medium term actions and solutions. They booked me in for three days later to replace my faulty system. Their representative, Leon, was friendly, helpful and to the point. On the day of work, engineer Kile arrived on time, began work straight away and kept me up to date throughout the day. Once complete time was taken to talk me through the new tank and gave me a chance to check that everything was working correctly. Everything was left today and I was assured to call them if any problems did crop up. I would definitely recommend this company for their fast and efficient service.

Contacted 1st call following a recommendation and have to say they were efficient in responding with all commitments from quote to work completion being done one time with no fuss. Quote was extremely competitive The work was tidy and nothing was too much trouble. Highly recommended