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Trusted Traders

1st Call Services

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5.0

122 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

1st Call Services is a family owned business with over 20 years experience in the industry. We regard ourselves as being large enough to trust but small enough to care. We serve Essex and surrounding area.

Our core business is in the installation of Boilers and Central Heating Systems. We are proud to be accredited installers for Worcester Bosch Boilers (rated No.1 by Which? for the last 10 years). In 2019 we installed 173 Worcester Bosch boilers. The majority of our customers are private home owners.

Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment.

We are happy to offer free helpful advice and no obligation quotes and estimates. If you require any further information on any of our services please contact us.

With 31 positive reviews on Which Local (the website where you have to be a Which member to leave a review), we are the most highly rated heating company

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • worcester bosch platinum level accredited installer.

Customer reviews

5.0
122 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Boiler service
Customer Service
Quality
Value
Great service since 1st call. Fitted on fantastic Worcester Bosch boiler in 2016. Highly recommend these guys.
William, Essex Posted on 22/06/2020 , work completed 12/06/2020
Boiler installation by 1st Call Services
Customer Service
Quality
Value
We committed to contracting 1st Call Services to fit our new Bosch boiler after speaking to the proprietor, David to discuss options. Our preference was always to support a local company and we were reassured by David’s knowledge and openness in terms of outlining options - this is always reassuring as one doesn’t get the sense that one is hearing a ‘hard sell’ for one particular product. We settled on a Worcester 32CDI and the quote we received was competitive and in line with others secured. Ultimately, our decision to go with 1st Call Services was predicated on trusting David to deliver on his commitment. He did this by arriving on time, fitting the boiler in a very professional manner (some piping required rerooting etc.), and remaining courteous throughout. He also ensured that the area where the boiler was fitted remained tidy and as he had found it prior to fitting. He was supported on the day by a company apprentice whose customer service skills were exemplary. In summary, I’d have no hesitation in recommending David and 1st Call Services.
Customer in Southend-on-Sea Posted on 04/06/2020 , work completed 01/06/2020
Old boiler removed and new one fitted with hive heating system
Customer Service
Quality
Value
David’s team are very professional, very polite, very honest, there are no hidden charges - the price quoted was the price paid. David has completed a few different jobs for us in the past at previous properties and so we were very confident that he would do a great job with the removal of our old boiler and replace it with a new, more modern and efficient boiler that was suited to our household. Once again, he hasn’t let us down and we are very pleased with the work. The team arrived promptly, were very friendly, demonstrated everything and cleaned up before they left.
Customer in Essex Posted on 12/03/2020 , work completed 04/03/2020
First class
Customer Service
Quality
Value
Replaced my boiler and can only say that it was a pleasure to have them in my house, clean on time efficient, worked has a team, job done within allotted time, and a tutorial at the end of the job, and very friendly, would highly recommend them and would definitely use them again and will give them 100% to anyone... On that note my neighbours was very impressed and asked about them Good luck to David & team for the future
Customer in Essex Posted on 26/02/2020 , work completed 12/02/2020
Boiler replacement
Customer Service
Quality
Value
Having been recommended to 1st call services, I contacted David to replace a back boiler. He recommended a Worcester Bosch combi boiler. The work was carried out with minimum disruption in one day. David, Scott and Denny were friendly and efficient and left everything clean and tidy. They have just carried out the 1 year service and I am very pleased with their work and would highly recommend them. Very happy to have found 1st call services as they have restored my faith in plumbers.
Customer in Southend-on-Sea Posted on 17/02/2020 , work completed 15/01/2019
Replacement boiler and new towel radiators
Customer Service
Quality
Value
David, Scott & Denny fitted a replacement boiler and 2 towel radiators. They arrived promptly and worked relentlessly to get all the work done in 1 day, despite having to resolve several unforeseen and time consuming issues - all at the originally quoted (competitive) price! Even though the job took longer than planned, they still took the time to clean/tidy up. Finally, good ‘aftersales’ support via phone, and return visit to address a few niggles. Highly recommended.
Customer in Essex Posted on 09/02/2020 , work completed 19/09/2019
Great work & value
Customer Service
Quality
Value
We had our boiler replaced on the 19th August. The job was carried out by Scott & Denny of 1st call Services. They arrived early and carried out the job cleanly & efficiently. They were very friendly & explained all the controls when the job was completed. The hot water has a great flow rate & the heating works instantly. I would recommend 1st Call Services for the friendly professional service & great value.
Customer in Essex Posted on 04/10/2019 , work completed 19/08/2019
New Boiler
Customer Service
Quality
Value
Scott & Denny fitted a new boiler on 23rd April. They were very efficient and carried out the job quickly and with a minimum of fuss. Everything was left clean and tidy and we are very happy with our new Worcester Bosch boiler. We would thoroughly recommend this excellent company to anybody who is thinking of sorting out or replacing their boiler.
Customer in Essex Posted on 03/05/2019 , work completed 23/04/2019
Professional work done, new boiler installed
Customer Service
Quality
Value
Excellent service from this company! Can not fault them! Highly recommended! Nothing to much trouble! Installed our new boiler last year! Needed a gas pipe moving urgently as new kitchen being fitted, called 1st Call, and Scott was here lunchtime today! That’s customer service for you!
Customer in Essex Posted on 16/04/2019 , work completed 16/04/2019
1st Call Services - 1st Class Company
Customer Service
Quality
Value
Excellent company. Fitted a new boiler a few years ago that has been excellent. I have it regularly serviced by their engineers and they are always friendly and helpful, and do a good job. Would highly recommend this company.
Customer in Essex Posted on 05/02/2019 , work completed 04/02/2019