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Endorsed by

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Trusted Traders

1st Call Services

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5.0

127 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

1st Call Services is a family owned business with over 20 years experience in the industry. We regard ourselves as being large enough to trust but small enough to care. We serve Essex and surrounding area.

Our core business is in the installation of Boilers and Central Heating Systems. We are proud to be accredited installers for Worcester Bosch Boilers (rated No.1 by Which? for the last 10 years). In 2019 we installed 173 Worcester Bosch boilers. The majority of our customers are private home owners.

Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment.

We are happy to offer free helpful advice and no obligation quotes and estimates. If you require any further information on any of our services please contact us.

With 31 positive reviews on Which Local (the website where you have to be a Which member to leave a review), we are the most highly rated heating company

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • worcester bosch platinum level accredited installer.

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
127 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Satisfactory completion of work.
Customer Service
Quality
Value
Called 1st call and received first-class installation of remote valves and pressure gauge for central heating. Could not have had better response. The charges was less than quoted due to the ease and less time than anticipated. Thanks to your company and I would highly recommend it.
Mr Farley in Southend-on-Sea Posted on 27/04/2021 , work completed 09/04/2021
Very professional from start to finish.
Customer Service
Quality
Value
This is a belated review, no excuse's but this is only the 2nd review that I have ever done. Our boiler system failed completely on January 1st 2021, after waiting 16 days for a national maintenance company (not British Gas) to continually fail us with broken assurances and appointments we turned to 1st Call Services. David turned up within 4 hours of our first contact, carried out a comprehensive survey, discussed options with us and delivered a very professional proposal the next morning. David recognised the dire situation we were in and installed a new Bosch boiler and immersion tank within 6 days. Tremendous service, thoroughly recommended.
Customer in Essex Posted on 19/04/2021 , work completed 20/01/2021
Great work, prompt attention
Customer Service
Quality
Value
As is generally the case when the heating system breaks down, it’s the weekend and it’s cold! We were delighted that David was able to organise a technician (Jason) to attend to our property on the same day and diagnose/rectify the problem, which included collecting spares and returning to the property to complete the repair. Friendly and professional service, I’d thoroughly recommend 1st Call Services.
Steve in Southend-on-Sea Posted on 10/04/2021 , work completed 10/04/2021
New Year's day Boiler install!
Customer Service
Quality
Value
1st call are probably the most professional and friendly company I have ever come across of late. We had our boiler break down on Boxing day which coincided with the start of the cold spell! David was out to see us pretty much straight away and got a quote to us the next day, we had our new boiler fitted on New Years day! thank you David for coming out during the festive season and looking after us. I would highly recommend this company any day of the week!
Customer in Southend-on-Sea Posted on 06/01/2021 , work completed 01/01/2021
Boiler service
Customer Service
Quality
Value
First class on boiler they fitted last year. Great company to deal with
Nick, Essex Posted on 14/07/2020 , work completed 01/07/2020
Boiler service
Customer Service
Quality
Value
Great service since 1st call. Fitted on fantastic Worcester Bosch boiler in 2016. Highly recommend these guys.
William, Essex Posted on 22/06/2020 , work completed 12/06/2020
Boiler installation by 1st Call Services
Customer Service
Quality
Value
We committed to contracting 1st Call Services to fit our new Bosch boiler after speaking to the proprietor, David to discuss options. Our preference was always to support a local company and we were reassured by David’s knowledge and openness in terms of outlining options - this is always reassuring as one doesn’t get the sense that one is hearing a ‘hard sell’ for one particular product. We settled on a Worcester 32CDI and the quote we received was competitive and in line with others secured. Ultimately, our decision to go with 1st Call Services was predicated on trusting David to deliver on his commitment. He did this by arriving on time, fitting the boiler in a very professional manner (some piping required rerooting etc.), and remaining courteous throughout. He also ensured that the area where the boiler was fitted remained tidy and as he had found it prior to fitting. He was supported on the day by a company apprentice whose customer service skills were exemplary. In summary, I’d have no hesitation in recommending David and 1st Call Services.
Customer in Southend-on-Sea Posted on 04/06/2020 , work completed 01/06/2020
Old boiler removed and new one fitted with hive heating system
Customer Service
Quality
Value
David’s team are very professional, very polite, very honest, there are no hidden charges - the price quoted was the price paid. David has completed a few different jobs for us in the past at previous properties and so we were very confident that he would do a great job with the removal of our old boiler and replace it with a new, more modern and efficient boiler that was suited to our household. Once again, he hasn’t let us down and we are very pleased with the work. The team arrived promptly, were very friendly, demonstrated everything and cleaned up before they left.
Customer in Essex Posted on 12/03/2020 , work completed 04/03/2020
First class
Customer Service
Quality
Value
Replaced my boiler and can only say that it was a pleasure to have them in my house, clean on time efficient, worked has a team, job done within allotted time, and a tutorial at the end of the job, and very friendly, would highly recommend them and would definitely use them again and will give them 100% to anyone... On that note my neighbours was very impressed and asked about them Good luck to David & team for the future
Customer in Essex Posted on 26/02/2020 , work completed 12/02/2020
Boiler replacement
Customer Service
Quality
Value
Having been recommended to 1st call services, I contacted David to replace a back boiler. He recommended a Worcester Bosch combi boiler. The work was carried out with minimum disruption in one day. David, Scott and Denny were friendly and efficient and left everything clean and tidy. They have just carried out the 1 year service and I am very pleased with their work and would highly recommend them. Very happy to have found 1st call services as they have restored my faith in plumbers.
Customer in Southend-on-Sea Posted on 17/02/2020 , work completed 15/01/2019