Endorsed by Which?

1st Call Services

5.0

137 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

1st Call Services is a family owned business with over 20 years experience in the industry. We regard ourselves as being large enough to trust but small enough to care. We serve Essex and surrounding area.

Our core business is in the installation of Boilers and Central Heating Systems. We are proud to be accredited installers for Worcester Bosch Boilers (rated No.1 by Which? for the last 10 years). In 2023 we installed 173 Worcester Bosch boilers. The majority of our customers are private home owners.

Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment.

We are happy to offer free helpful advice and no obligation quotes and estimates. If you require any further information on any of our services please contact us.

With 31 positive reviews on Which Local (the website where you have to be a Which member to leave a review), we are the most highly rated heating company

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Radiators and central heating
    • Immersion Heaters
    • Gas emergencies
    • Power flushing
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • boiler replacement
    • new boiler

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
137 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Highly Recommended
Customer Service
Quality
Value
Dave has carried out lots of work over the years for us, from fitting a new boiler and servicing it to helping when radiators aren't working properly. He is extremely helpful and his work is excellent. Not only that but he is friendly and always willing to go the extra mile. Fully recommended.
James Boyce Posted on 08/11/2018 , work completed 08/11/2018
New boiler replacement
Customer Service
Quality
Value
Great service, polite. Would recommend the company no hesitation.
Mike, Essex Posted on 01/09/2018 , work completed 01/09/2018
Conversion to combi boiler and new radiators
Customer Service
Quality
Value
Very professional work. I had previous quotes that were more expensive. Very happy with my new boiler. Will be using 1st Call Services again.
Les, Essex Posted on 26/07/2018 , work completed 26/07/2018
Replacement of hot water cylinder.
Customer Service
Quality
Value
Prompt response to emergency call when old cylinder sprung a leak. Early booking for replacement. On time, within promised completion time. Professional clean and polite.
Max, Essex Posted on 09/07/2018 , work completed 09/07/2018
Always a worry having work done - What will you get?
Customer Service
Quality
Value
Always a worry having work done - but no need. David and his team did an excellent job. The survey was carried out by the guys who were actually going to do the work. A very thorough survey and any issues or concerns could be discussed. On the day: they arrived on time, smart clean well equipped vans, all in work uniforms. Rolled out dusts sheets all over the carpets ready for work. A quick chat about storing water for the loo, making the mortar, and for the tea. Old system out whilst another of the team installed the new boiler. Very well organised. Another contractor arrived and removed the waste (old boiler, tanks, cylinder etc.) Pipework is excellent - a true tradesman. The central heating system was thoroughly flushed through using a Magnacleanse machine (not Power Flushed). The machine chemically and magnetically removes system sludge (if there is any). It is worth looking at Magnacleanse machine (not the filter) on YouTube. David (the proprietor) is the third member of the team. So it isn't 'pot luck' who you are going get on the day. The end result: excellent job for the quoted price, genuine Bosch magnetic filter (not a cheaper quality one that some other firms use). All the instructions for using the new boiler and roomstat very well explained. The team are a 'team' and work very efficiently - I do recommend 1st Call Services. Keen price, supplied exactly what I wanted and did an excellent job.
BikerBob Posted on 05/07/2018 , work completed 05/07/2018
On time and very professional guys
Customer Service
Quality
Value
Could not fault 1st Call from start to finish New boiler installed with minimum disruption in just one day. Thanks guys
Spencer S Posted on 05/06/2018 , work completed 05/06/2018
Boiler installation
Customer Service
Quality
Value
Very efficient & courteous service. Very tidy workers. Found them very humorous and friendly.
Stephen, Essex Posted on 24/04/2018 , work completed 24/04/2018
My review
Customer Service
Quality
Value
Replaced boiler and other work. All done as agreed and budged. Went through everything with me.
Peter, Essex Posted on 12/04/2018 , work completed 12/04/2018
Boiler installation
Customer Service
Quality
Value
David and his team were very informative from quotation to installation. Dedicated to doing a good job and customer satisfaction. Would highly recommend 1st Call Services.
Michelle, Essex Posted on 27/03/2018 , work completed 27/03/2018
Boiler installation
Customer Service
Quality
Value
David and his team were very informative from quotation to installation. Dedicated to doing a good job and customer satisfaction. Would highly recommend 1st Call Services.
Michelle, Essex Posted on 27/03/2018 , work completed 27/03/2018
Installation of a new boiler
Customer Service
Quality
Value
Very efficient and tidy workmen. David came on new years eve to quote the job and I had the quote by 9am the following day. I would have no hesitation in recommending this company.
Sue, Essex Posted on 03/01/2018 , work completed 03/01/2018
Perfect
Customer Service
Quality
Value
Got a perfect boiler installation - on time, competitive price and very clean efficient work.
Kosky Posted on 02/12/2017 , work completed 02/12/2017
Installed our Worcester bosch boiler
Customer Service
Quality
Value
Excellent service and communication. Would highly recommend.
Melanie, Essex Posted on 17/10/2017 , work completed 17/10/2017
Boiler Service
Customer Service
Quality
Value
Came on day requested, very polite.
Graham, Essex Posted on 09/09/2017 , work completed 09/09/2017
Boiler service
Customer Service
Quality
Value
Very efficient job, the lads worked very clean, always have great service from them.
Bruce, Essex Posted on 15/08/2017 , work completed 15/08/2017
Boiler Service
Customer Service
Quality
Value
Fantastic customer service. Arrived on time, gave great advice and recommendations to save energy. Would not hesitate to recommend. Cannot fault in any way.
Mark, Essex Posted on 12/08/2017 , work completed 12/08/2017
Boiler services.
Customer Service
Quality
Value
Very satisfied customer.
Dale, Essex Posted on 30/06/2017 , work completed 30/06/2017
1st rate
Customer Service
Quality
Value
Cannot fault the service provided. They were happy to fit the new boiler into my fitted kitchen without the need to adjust any of the units. This required fitting the pipes in a confined space and re-routing them to enable the filter to be fitted above the boiler.
Stephen Platt Posted on 04/06/2017 , work completed 04/06/2017
Boiler service
Customer Service
Quality
Value
When I telephoned to book an appointment it was answered by David - so nice not to have to leave a message. The work was carried out quickly and efficiently by 2 engineers who explained what they had done and gave me some good advice. I would recommend 1st call to anyone.
Ruth, Essex Posted on 22/05/2017 , work completed 22/05/2017
Boiler & Cylinder Replacement
Customer Service
Quality
Value
First class from start to finish, would recommend them. 5 star work
Paul, Essex Posted on 16/05/2017 , work completed 16/05/2017
Reliable, friendly and efficient service
Customer Service
Quality
Value
I have used several plumbers over the years to renew my Central heating system but have to admit that 1st call services have been the best. They are simply everything that you require in a trader. Quality installation, reasonable price and a great team. We had recently moved house and found that we needed a completely new CH system including boiler and radiators. We used Which recommendation for the boiler and David provided good advice for the other items required. David and his team turned up promptly every morning at 8:00am and worked right through the day until 5:00pm at night. They just got on with the task in hand cheerfully and pleasantly. We wanted copper pipes and they were happy to oblige. We have quality workmanship and reduced heating bills. Thank you David and team
hendy.phillip Posted on 24/04/2017 , work completed 24/04/2017
New boiler installation
Customer Service
Quality
Value
Needed a new boiler fitted asap. 1st Call Services were recommended. They were efficient and value for money, fast and clean. Would not hesitate to recommend them. Job well done!!!
Brian, Essex Posted on 14/04/2017 , work completed 14/04/2017
Boiler Replacement (to Combi) + thermostat
Customer Service
Quality
Value
What can I say; it was an absolute fantastic service provided by 1st Call Services at every step of the process. From the initial survey until the job was completed, David and the team offered a very professional service; offering advice and explanations along the way. When my old boiler decided to die, I did my research and decided I wanted to go for a particular boiler; after talking through with David, he suggested a slightly different model and I am very pleased that not only that I did listen, but David actually suggested the better option. I would highly recommend 1st Call Services if you want an honest service, provided by a professional, friendly and not to forget funny team. :-)
2010-06-08 08:12:22.94 Posted on 20/02/2017 , work completed 20/02/2017
Conversion to Worcester Bosch combi
Customer Service
Quality
Value
From initial phone call to the end of the boiler installation, I cannot fault this company.
L, Essex Posted on 16/01/2017 , work completed 16/01/2017
Prompt response to problem
Customer Service
Quality
Value
1st call services did a great job replacing our boiler and radiators over a year ago. Noticed a tiny leak on a rad not fitted by 1st call. Called them and they came and fixed the same day! No charge.
Ray, Essex Posted on 12/01/2017 , work completed 12/01/2017