1st Call Services

The Heating engineer David and his workmate Boo arrived on time to start the install he clearly explained what he was going to do over the two days. He was very accommodating as we needed a very large welsh dresser moved into the recess (In which they moved it themselves) between the old radiator being taken out and the new one installed. He then gave us a few days to unpack the boxes and clear the back room so the old radiator could be removed and the new radiator installed on another wall. We were very very happy with the installation carried out by Dave and Boo. Nothing was too much trouble, they worked tidily and efficiently and the standard of workmanship was extremely high. They also arranged for the old Boiler,gas fire and radiators etc to be taken away for recycling. They also explained that they service boilers and should be serviced yearly. It's very rare to find tradesmen as good as this these days. I highly recommend these tradesmen.

I called in the morning, got a prompt reply and explained my problem. I was immediately told a valve needed repairing and that they could come out in the afternoon. They came as promised and quickly got to work, showing me the problem and clearly explaining what would be done. The work was carried out straight away and I was easily able to see and understand what had been done. I do not hesitate to recommend 1st Call Services to anyone in the Leigh-on-Sea and Westcliff areas.

My old boiler had given up the ghost. Reviewed boiler engineers in the area found 1st call services . Phoned the company and explained a new boiler was needed , Dave introduced himself and said he would see us on the Wednesday afternoon . During the visit Dave explained clearly what was needed to fit the boiler .He said he would get back to me that evening with price ,and no obligation to buy. Dave went through his diary to see when he could fit boiler if price was accepted . The next day was free .So when quote came through we were happy with the price . Dave and his apprentice arrive the next day at 8am and commenced to fit the boiler and were done by 3.30 . All through Dave and his Apprentice were very polite and friendly .Now we have a great boiler with Hive wifi .Could not recommend high enough .A great firm .

Dave installed my new boiler a few years ago and has serviced it annually ever since. I like that I get a reminder when the service is due as it saves me remembering! He's polite, friendly and efficient and leaves the area clean and tidy when he's finished. Very reasonable prices too. If I ever needed a new boiler, I would most definitely use Dave. I cannot recommend him highly enough.

In order to refurbish our kitchen, we first needed to replace an existing radiator with two vertical radiators. David understood our requirements, obtained prices for various options available and made recommendations. He subsequently installed the radiators carrying out all work cleanly and efficiently ensuring we were left with a fully working system. His approach with regards to running pipework etc. also took into consideration our plans for the kitchen to ensure the installation was the best possible for our future plans. We are also very pleased with the recommendations he made with regards to the make/quality of the new radiators provided.

Dave of 1st call services came to look at my old boiler and gave me a quote for a new boiler was very quick with his quote which was very reasonable Dave’s team were very professional in fitting my new boiler I was very pleased with The work they carried out. They are a very friendly and helpful team and I would highly recommend.

David and his assistant carried out a complex boiler replacement job quickly and efficiently, including plumbing and ventilation work to convert freed-up space for a washing machine and tumble dryer. There was minimum disruption, and they were courteous and cheerful. We are pleased with the results.

Dave from 1st Call Services came and quoted to replace our boiler and fit a Hive controller, as well as check over the rest of the heating and hot water system. We were able to discuss options and it was explained what the best system would be and why. When we decided to go ahead, the communication was excellent and Dave turned up reliably when arranged. The work was completed in the time agreed and everything left neat and tidy. It was great to be able to use an independent small business and know exactly who we would be dealing with each time we called.

We have used 1st Call to install two boilers in different properties and services. David and his team were extremely helpful, professional and reliable. Customer service post-installation was excellent and David was extremely responsive. Would highly recommend and will be used for all our future needs.

Called 1st call and received first-class installation of remote valves and pressure gauge for central heating. Could not have had better response. The charges was less than quoted due to the ease and less time than anticipated. Thanks to your company and I would highly recommend it.

This is a belated review, no excuse's but this is only the 2nd review that I have ever done. Our boiler system failed completely on January 1st 2021, after waiting 16 days for a national maintenance company (not British Gas) to continually fail us with broken assurances and appointments we turned to 1st Call Services. David turned up within 4 hours of our first contact, carried out a comprehensive survey, discussed options with us and delivered a very professional proposal the next morning. David recognised the dire situation we were in and installed a new Bosch boiler and immersion tank within 6 days. Tremendous service, thoroughly recommended.

As is generally the case when the heating system breaks down, it’s the weekend and it’s cold! We were delighted that David was able to organise a technician (Jason) to attend to our property on the same day and diagnose/rectify the problem, which included collecting spares and returning to the property to complete the repair. Friendly and professional service, I’d thoroughly recommend 1st Call Services.

1st call are probably the most professional and friendly company I have ever come across of late. We had our boiler break down on Boxing day which coincided with the start of the cold spell! David was out to see us pretty much straight away and got a quote to us the next day, we had our new boiler fitted on New Years day! thank you David for coming out during the festive season and looking after us. I would highly recommend this company any day of the week!

We committed to contracting 1st Call Services to fit our new Bosch boiler after speaking to the proprietor, David to discuss options. Our preference was always to support a local company and we were reassured by David’s knowledge and openness in terms of outlining options - this is always reassuring as one doesn’t get the sense that one is hearing a ‘hard sell’ for one particular product. We settled on a Worcester 32CDI and the quote we received was competitive and in line with others secured. Ultimately, our decision to go with 1st Call Services was predicated on trusting David to deliver on his commitment. He did this by arriving on time, fitting the boiler in a very professional manner (some piping required rerooting etc.), and remaining courteous throughout. He also ensured that the area where the boiler was fitted remained tidy and as he had found it prior to fitting. He was supported on the day by a company apprentice whose customer service skills were exemplary. In summary, I’d have no hesitation in recommending David and 1st Call Services.

David’s team are very professional, very polite, very honest, there are no hidden charges - the price quoted was the price paid. David has completed a few different jobs for us in the past at previous properties and so we were very confident that he would do a great job with the removal of our old boiler and replace it with a new, more modern and efficient boiler that was suited to our household. Once again, he hasn’t let us down and we are very pleased with the work. The team arrived promptly, were very friendly, demonstrated everything and cleaned up before they left.

Replaced my boiler and can only say that it was a pleasure to have them in my house, clean on time efficient, worked has a team, job done within allotted time, and a tutorial at the end of the job, and very friendly, would highly recommend them and would definitely use them again and will give them 100% to anyone... On that note my neighbours was very impressed and asked about them Good luck to David & team for the future

Having been recommended to 1st call services, I contacted David to replace a back boiler. He recommended a Worcester Bosch combi boiler. The work was carried out with minimum disruption in one day. David, Scott and Denny were friendly and efficient and left everything clean and tidy. They have just carried out the 1 year service and I am very pleased with their work and would highly recommend them. Very happy to have found 1st call services as they have restored my faith in plumbers.

David, Scott & Denny fitted a replacement boiler and 2 towel radiators. They arrived promptly and worked relentlessly to get all the work done in 1 day, despite having to resolve several unforeseen and time consuming issues - all at the originally quoted (competitive) price! Even though the job took longer than planned, they still took the time to clean/tidy up. Finally, good ‘aftersales’ support via phone, and return visit to address a few niggles. Highly recommended.

We had our boiler replaced on the 19th August. The job was carried out by Scott & Denny of 1st call Services. They arrived early and carried out the job cleanly & efficiently. They were very friendly & explained all the controls when the job was completed. The hot water has a great flow rate & the heating works instantly. I would recommend 1st Call Services for the friendly professional service & great value.

Scott & Denny fitted a new boiler on 23rd April. They were very efficient and carried out the job quickly and with a minimum of fuss. Everything was left clean and tidy and we are very happy with our new Worcester Bosch boiler. We would thoroughly recommend this excellent company to anybody who is thinking of sorting out or replacing their boiler.

Excellent service from this company! Can not fault them! Highly recommended! Nothing to much trouble! Installed our new boiler last year! Needed a gas pipe moving urgently as new kitchen being fitted, called 1st Call, and Scott was here lunchtime today! That’s customer service for you!

Excellent company. Fitted a new boiler a few years ago that has been excellent. I have it regularly serviced by their engineers and they are always friendly and helpful, and do a good job. Would highly recommend this company.

Dave has carried out lots of work over the years for us, from fitting a new boiler and servicing it to helping when radiators aren't working properly. He is extremely helpful and his work is excellent. Not only that but he is friendly and always willing to go the extra mile. Fully recommended.

Always a worry having work done - but no need. David and his team did an excellent job. The survey was carried out by the guys who were actually going to do the work. A very thorough survey and any issues or concerns could be discussed. On the day: they arrived on time, smart clean well equipped vans, all in work uniforms. Rolled out dusts sheets all over the carpets ready for work. A quick chat about storing water for the loo, making the mortar, and for the tea. Old system out whilst another of the team installed the new boiler. Very well organised. Another contractor arrived and removed the waste (old boiler, tanks, cylinder etc.) Pipework is excellent - a true tradesman. The central heating system was thoroughly flushed through using a Magnacleanse machine (not Power Flushed). The machine chemically and magnetically removes system sludge (if there is any). It is worth looking at Magnacleanse machine (not the filter) on YouTube. David (the proprietor) is the third member of the team. So it isn't 'pot luck' who you are going get on the day. The end result: excellent job for the quoted price, genuine Bosch magnetic filter (not a cheaper quality one that some other firms use). All the instructions for using the new boiler and roomstat very well explained. The team are a 'team' and work very efficiently - I do recommend 1st Call Services. Keen price, supplied exactly what I wanted and did an excellent job.

Could not fault 1st Call from start to finish New boiler installed with minimum disruption in just one day. Thanks guys

Got a perfect boiler installation - on time, competitive price and very clean efficient work.

Cannot fault the service provided. They were happy to fit the new boiler into my fitted kitchen without the need to adjust any of the units. This required fitting the pipes in a confined space and re-routing them to enable the filter to be fitted above the boiler.

I have used several plumbers over the years to renew my Central heating system but have to admit that 1st call services have been the best. They are simply everything that you require in a trader. Quality installation, reasonable price and a great team. We had recently moved house and found that we needed a completely new CH system including boiler and radiators. We used Which recommendation for the boiler and David provided good advice for the other items required. David and his team turned up promptly every morning at 8:00am and worked right through the day until 5:00pm at night. They just got on with the task in hand cheerfully and pleasantly. We wanted copper pipes and they were happy to oblige. We have quality workmanship and reduced heating bills. Thank you David and team

What can I say; it was an absolute fantastic service provided by 1st Call Services at every step of the process. From the initial survey until the job was completed, David and the team offered a very professional service; offering advice and explanations along the way. When my old boiler decided to die, I did my research and decided I wanted to go for a particular boiler; after talking through with David, he suggested a slightly different model and I am very pleased that not only that I did listen, but David actually suggested the better option. I would highly recommend 1st Call Services if you want an honest service, provided by a professional, friendly and not to forget funny team. :-)

Had a replacement boiler which also needed re-siting along with an extra radiator. Dave, Scott and their apprentice were fantastic. No time wasting. Clean workers, excellent communication to achieve best possible outcome for the re-siting and pipework for new radiator. Miles cheaper than British Gas. Thank you I Love my warm home.

1 week after boiler fitted, everything working well. Installation was done quickly, cleanly and all old equipment removed. Very happy with the work done and the explanation of the new system. Would recommend and will have them to service system in the future.

David & his team made a fantastic job of replacing our central heating system with a new Worcester Bosch Greenstar 30i combination boiler together with replacing 10 radiators and removing the cold water and hot water tanks. Arrived at agreed time each day and laid protective ground sheets in the work areas to ensure a tidy job whilst doing the installation & commissioning. They also tidied up and hoovered the work areas each night before leaving. David discussed our needs during the estimate visit and gave helpful input to offer a better solution with a competitive price. David leads an experienced work team who were hardworking, quietly efficient and provide a great central heating service. I would have no hesitation to highly recommend 1st Call Services to other Which readers.

David was fantastic . Serviced our boiler last week and was so knowledgeable he adjusted our boiler to help us save money. Clean worker great communication and would not hesitate to recommend him. Having found such a fantastic engineer we will not consider using anyone else.