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Endorsed by Which? Trusted Traders

1st Call Southwest Locksmiths

Profile thumb photo on 21 09 2020 at 11.29
4.8

28 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

1st Call Southwest Locksmiths was established in 2007.

We are a small family business with a passion for great customer service and communication.

We are UPVC door and window repair specialist and offer a no obligation free quote on all our services.

We also offer a 24hr Locksmith service and am a NCFE level 3 accredited Engineer.

We are extremely proud to be an Accredited Trusted Trader under the Which program.

For a fast , friendly and competitive service please call 07999349049.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
  • Doors

    • UPVC doors
  • Double glazing

    • Double glazing repairs
  • More Services

    • upvc window locks and hinges

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
28 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent, professional service
Customer Service
Quality
Value
I called Dean out to change a lock for me. Very quick to respond and fitted a new lock within minutes. Adjusted another badly locking door for me. Excellent friendly service, at a very competitive rate, would definitely recommend.
Customer in Devon Posted on 20/01/2022 , work completed 20/01/2022
The trader replied (on 21/01/2022)
Thank you very much
Highly Recommend
Customer Service
Quality
Value
Very efficient, really clean. Happy with work that was carried out. Very Helpful throughout.
Which? Trusted Traders Consumer Posted on 20/01/2022 , work completed 17/01/2022
The trader replied (on 21/01/2022)
Thank you very much
Fast, friendly service
Customer Service
Quality
Value
Dean came and supplied and fitted my front door lock efficiently. He was friendly and gave me a tip for stopping my door sticking.
Sally in Devon Posted on 20/01/2022 , work completed 20/01/2022
The trader replied (on 21/01/2022)
Thank you very much
Poor Repair
Customer Service
Quality
Value
We first contacted 1st Call Southwest Locksmiths in June 2021 with a problem back door lock. They came along and replaced the lock, but in replacing the lock, left us with an unacceptably stiff handle action. Cost of parts and labor was £75.00. We complained and they returned, saying that the gearbox had now failed. It seemed a big coincidence, but having gone this far with them, we decided to accept their advice, and have the gearbox replaced. Cost of parts and labor was £164.74. We complained again and this time were told that there was nothing wrong with the door and they would do no more and it has cost us £239.74 to swap one problem for another.
Customer in Devon Posted on 19/01/2022 , work completed 15/09/2021
The trader replied (on 21/01/2022)
As a business we can always strive to improve, the problem was sorted as initially the door would not lock. The door does now lock and unfortunately you still find it a little stiff. Your wife and I did not. I made numerous visits to you property free of charge , fitted brand new handles , not cheap ones free of charge which you failed to mention. I went above and beyond to help and its obviously forgotten. Very unfair review in my opinion.
Excellent Response
Customer Service
Quality
Value
Sent a text to Dean this morning asking him to call me, he called me within an hour. He came this afternoon and changed the lock barrel on the door in question within about a quarter of an hour. Everything went smoothly and I would highly recommend.
Which? Trusted Traders Consumer Posted on 13/01/2022 , work completed 07/01/2022
The trader replied (on 21/01/2022)
Thank you
Lock Repair
Customer Service
Quality
Value
Dean was polite, efficient and knowledgeable, obtained parts quickly and refitted our door as required. Highly recommended.
Customer in Devon Posted on 06/12/2021 , work completed 06/12/2021
The trader replied (on 21/01/2022)
Thank you .
Efficient, good quality workmanship at a good price
Customer Service
Quality
Value
Dean was prompt and efficient, working very tidily and provided a high-quality service. We have recommended him to the other properties on our estate who may require his services. Thanks.
Danny in Devon Posted on 20/11/2021 , work completed 10/11/2021
The trader replied (on 21/01/2022)
Thank you very much.
Very impressed - highly recommend
Customer Service
Quality
Value
Dean first popped by to assess our requirements and then arranged to get the new high security locks made. The installation visit was on the date agreed and the work was carried out very well with no fuss. Throughout the process, Dean was extremely polite, professional and a pleasure to do business with. On a couple of occasions, we changed our specifications yet there was no problem in accommodating the new requirements. We definitely recommend him (with six stars if that was possible).
Customer in Greater London Posted on 03/11/2021 , work completed 18/09/2021
The trader replied (on 21/01/2022)
Thank you very much.
Window repair
Customer Service
Quality
Value
Dean came and got right on with the job, he was very courteous, and very happy with the price, will have him out again if needed.
Mrs Hick in Plymouth Posted on 11/08/2021 , work completed 11/08/2021
The trader replied (on 26/10/2021)
Thank you very much. Dean
Everything Excellent
Customer Service
Quality
Value
Everything was excellent, service, manner and presentation, nothing was too much trouble. Dean is tall and good looking and helped me move some plant pots too, he was delightful and did a very good job.
Customer in Salcombe Posted on 29/07/2021 , work completed (undated)
The trader replied (on 26/10/2021)
Thank you very much. Dean