Endorsed by Which?

1st Call Southwest Locksmiths

4.9

68 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

1st Call Southwest Locksmiths was established in 2007.

We are a small family business with a passion for great customer service and communication.

We are UPVC door and window repair specialist and offer a no obligation free quote on all our services.

We also offer a 24hr Locksmith service and am a NCFE level 3 accredited Engineer.

We are extremely proud to be an Accredited Trusted Trader under the Which program.

For a fast , friendly and competitive service please call 07999349049.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
  • Doors

    • UPVC doors
  • Double glazing

    • Double glazing repairs
  • More Services

    • upvc window locks and hinges

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
68 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great service
Customer Service
Quality
Value
Cannot recommend highly enough, speedy response to my call and the work was faultless.
Which? Trusted Traders Consumer Posted on 19/11/2025 , work completed 14/11/2025
The trader replied (on 20/11/2025)
Thank you for leaving a review.
Great work and quick response
Customer Service
Quality
Value
Had a malfunctioning door lock on a uPVC door. Rang Dean in the afternoon, he came the following morning, quickly identified fault, ordered part and fitted it the next day. Fast efficient and friendly tradesperson.
Customer in Devon Posted on 01/11/2025 , work completed 01/11/2025
The trader replied (on 04/11/2025)
Thank you very much. Really appreciate the feed back.
Fantastic Work
Customer Service
Quality
Value
Dean has fixed a window which has a jammed lock. Other companies would not touch it. Dean has done a fantastic job and saved me a lot of money by not having to have the window replaced. Couldn't be more pleased to be honest.
Which? Trusted Traders Consumer Posted on 15/07/2025 , work completed 15/07/2025
The trader replied (on 15/07/2025)
Thank you very much for the kind review.
Door Locking Repair
Customer Service
Quality
Value
Excellent tradesperson, ensuring the door and all the mechanism were fully working before being completed. Trader said any problems call me and I will come straight away. Trader also assisted and gave advice on other doors/windows in our home. So will look to use trader again.
Which? Trusted Traders Consumer Posted on 19/06/2025 , work completed 18/06/2025
The trader replied (on 20/06/2025)
Thank you very much.
Broken lock replacement
Customer Service
Quality
Value
I was impressed by Dean‘s efficiency and overall quality of his work. He made two visits: the 1st to fit a temporary lock while he sourced the non-standard replacement. Within a week he returned to complete the work. Many thanks, Dean, for your friendly and professional service. I will certainly contact you again if I need a locksmith.
Customer in Devon Posted on 27/05/2025 , work completed 23/05/2025
The trader replied (on 04/06/2025)
Thank you very much for leaving my business a review. Greatly appreciated.
Window repair
Customer Service
Quality
Value
Very prompt , professional and extremely helpful, I would highly recommend.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 15/04/2025
The trader replied (on 14/05/2025)
Thank you for taking the time to leave me a review. Dean.
Prompt courteous service
Customer Service
Quality
Value
Arrived at stated time. Friendly and efficient service. Replacement of 3 mortise door latches plus sorted faulty lock on bathroom door. Highly recommend
Customer in Devon Posted on 08/05/2025 , work completed 07/05/2025
The trader replied (on 14/05/2025)
Thank you very much. Dean.
Very pleased and satisfied
Customer Service
Quality
Value
I was very pleased and satisfied with the work carried out, Dean was polite and very careful coming into the house. Also booked for further work.
Which? Trusted Traders Consumer Posted on 19/12/2024 , work completed 18/12/2024
The trader replied (on 19/12/2024)
Thank you very much. Dean.
Very Happy
Customer Service
Quality
Value
I like to praise good work and wanted to leave a review for Dean for his recent work. He was very friendly and amenable and he will be my go to trader now for anything lock related in the future. Thank you. I now feel safe as houses!
Which? Trusted Traders Consumer Posted on 18/11/2024 , work completed 12/11/2024
The trader replied (on 18/11/2024)
Thank you very much for taking the time and effort to leave a review for my business. Very much appreciated. Dean
Fixed faulty locks
Customer Service
Quality
Value
Dean did a great job, fixed 3 faulty locks. Very easy to deal with, I wouldn't hesitate to recommend him.
Customer in Devon Posted on 11/09/2024 , work completed 11/09/2024
The trader replied (on 12/09/2024)
Thank you very much for taking the time to leave a review. Very much appreciated. Dean
Recommended
Customer Service
Quality
Value
Dean was very nice and pleasant to have in the house. He did a good job and would use them again.
Which? Trusted Traders Consumer Posted on 13/09/2023 , work completed 06/09/2023
The trader replied (on 07/07/2024)
Thank you very much for leaving a review. Dean.
Excellent service
Customer Service
Quality
Value
Completed the work quickly and efficiently, no mess left. Explained costs involved before commencing work. Friendly and approachable. Highly recommend Dean. Thank you again
Customer in Devon Posted on 06/09/2023 , work completed 05/09/2023
The trader replied (on 11/09/2023)
Thank you very much . Dean
Lock change and lockbox
Customer Service
Quality
Value
Excellent service would definately reccomend them.
Which? Trusted Traders Consumer Posted on 23/08/2023 , work completed 18/08/2023
The trader replied (on 11/09/2023)
Thank you for leaving a review. Dean.
Good work
Customer Service
Quality
Value
Extremley nice, kind, did a great job. I am very pleased.
Which? Trusted Traders Consumer Posted on 16/08/2023 , work completed 07/08/2023
The trader replied (on 11/09/2023)
Thank you very much for the review. Dean
Replaced broken door handle and fittings
Customer Service
Quality
Value
Dean arrived within a few hours of my phone call. He had to order a new door handle and fittings (mine is an Edwardian house, with original doors) and came back within a few days to fit them. He was very helpful, did a good job and I was very pleased. I have used his services before and I was very pleased then as well.
Customer in Plymouth Posted on 09/08/2023 , work completed 07/06/2023
The trader replied (on 09/08/2023)
Thank you for taking the time to leave a review. Dean.
Broken window hinge
Customer Service
Quality
Value
I discovered my kitchen window hinge was broken last night. Called Dean this morning, and he was able to come to sort out the problem in the afternoon. Very professional and efficient service, and I would definitely recommend 1st Call Southwest Locksmiths.
Customer in Plymouth Posted on 10/07/2023 , work completed 10/07/2023
The trader replied (on 11/07/2023)
Thank you very much. Leaving a review for my business is much appreciated. Dean.
A great job done
Customer Service
Quality
Value
My emergency callout was completed very quickly, efficiently and tidily, I would highly recommend.
Which? Trusted Traders Consumer Posted on 15/06/2023 , work completed 14/06/2023
The trader replied (on 16/06/2023)
Much appreciated. Dean.
1st Call Locksmiths
Customer Service
Quality
Value
Prompt service and excellent work.
Which? Trusted Traders Consumer Posted on 25/05/2023 , work completed 25/05/2023
The trader replied (on 16/06/2023)
Thank you very much. Dean
Great work and prompt.
Customer Service
Quality
Value
Dean did a really good job replacing some hinges on a couple of windows that didn't close properly. He also fixed a window that wouldn't open. He worked very professionally and protected the flooring from footprints by covering it. He spent the time to talk me through what he was doing. While he was here he noticed out front door wasn't shutting properly so quickly had a look at it and fixed it. I would definitely recommend him in the future and also use him again.
Helen in Plymouth Posted on 14/04/2023 , work completed 13/04/2023
The trader replied (on 16/04/2023)
Thank you very much for taking the time to leave a review. Much appreciated. Dean.
Great customer service
Customer Service
Quality
Value
Follow up call due to having issues with the lock - entirely my fault for using it in the wrong way. Dean came out and was very friendly and professional. He was highly informative and did not charge for the additional call out.
Which? Trusted Traders Consumer Posted on 02/03/2023 , work completed 25/02/2023
The trader replied (on 16/04/2023)
Thank you. Dean
Very Happy
Customer Service
Quality
Value
Dean assessed the problem with our lock quickly and advised on appropriate parts and how to source these. He came back to fit these and adjust another lock. All done efficiently and promptly and at a fair price.
Customer in Devon Posted on 20/02/2023 , work completed 14/02/2023
The trader replied (on 16/04/2023)
Thank you very much . Dean
Great service
Customer Service
Quality
Value
Dean provided great service and replaced lock and keys to patio door in no time at all. Friendly advice on other issues which was extremely helpful and much appreciated. Will certainly use again.
Customer in Devon Posted on 04/01/2023 , work completed 04/01/2023
The trader replied (on 04/01/2023)
Thank you very much for taking the time to leave a review. Dean
Great service
Customer Service
Quality
Value
Dean arrived on time and replaced two locks. The job took about 20mins. He was so helpful, efficient and tidy. I've already recommended 1st Call Southwest Locksmiths to several friends.
Customer in Devon Posted on 10/10/2022 , work completed 05/10/2022
The trader replied (on 04/01/2023)
Thank you very much. Dean
Excellent work at a fair price
Customer Service
Quality
Value
I wish we’d known about Dean before, as a previous experience with a different UPVC window repairer had been unnecessarily complicated and time-consuming. I was able to get an appointment for Dean to come out to our house very easily. He came as agreed, ringing first with an estimated arrival time - which was very helpful. He carried out the work (replacing a locking window handle and repairing some others) we had discussed over the phone super efficiently and for a fair price, to a high standard. He was also very friendly and helpful, and clearly pleased to be able to help. Dean was then able to produce a paper invoice straight away, meaning I didn’t have to wait to be able to pay him, and I already had the paperwork I wanted for my file (without the hassle of printing it out myself). I would recommend Dean without hesitation.
Customer in Devon Posted on 26/09/2022 , work completed 26/09/2022
The trader replied (on 27/09/2022)
Thank you very much for your kind review. Dean.
Recommended Locksmith
Customer Service
Quality
Value
We received excellent service from 1st Call Southwest. Dean turned up at agreed time and managed to open our digital safe, it was a great relief. After years of use with no problem it was a worry that we could not open it. The problem seems to be resolved and we are very grateful to Dean for his work. Would certainly recommend 1st Call Southwest
Customer in Devon Posted on 22/08/2022 , work completed 22/08/2022
The trader replied (on 04/01/2023)
Many thanks, Dean.