Endorsed by Which?

1st Call Southwest Locksmiths

4.9

71 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

1st Call Southwest Locksmiths was established in 2007.

We are a small family business with a passion for great customer service and communication.

We are UPVC door and window repair specialist and offer a no obligation free quote on all our services.

We also offer a 24hr Locksmith service and am a NCFE level 3 accredited Engineer.

We are extremely proud to be an Accredited Trusted Trader under the Which program.

For a fast , friendly and competitive service please call 07999349049.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
  • Doors

    • UPVC doors
  • Double glazing

    • Double glazing repairs
  • More Services

    • upvc window locks and hinges

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
71 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Poor Repair
Customer Service
Quality
Value
We first contacted 1st Call Southwest Locksmiths in June 2021 with a problem back door lock. They came along and replaced the lock, but in replacing the lock, left us with an unacceptably stiff handle action. Cost of parts and labor was £75.00. We complained and they returned, saying that the gearbox had now failed. It seemed a big coincidence, but having gone this far with them, we decided to accept their advice, and have the gearbox replaced. Cost of parts and labor was £164.74. We complained again and this time were told that there was nothing wrong with the door and they would do no more and it has cost us £239.74 to swap one problem for another.
Customer in Devon Posted on 19/01/2022 , work completed 15/09/2021
The trader replied (on 21/01/2022)
As a business we can always strive to improve, the problem was sorted as initially the door would not lock. The door does now lock and unfortunately you still find it a little stiff. Your wife and I did not. I made numerous visits to you property free of charge , fitted brand new handles , not cheap ones free of charge which you failed to mention. I went above and beyond to help and its obviously forgotten. Very unfair review in my opinion.
Great service
Customer Service
Quality
Value
We needed a new front door lock. Dean selected an ideal replacement, and fitted it quickly at the appointed time, and at a fair cost. We have no hesitation in recommending 1st Call South West Locksmiths.
Customer in Essex Posted on 24/01/2026 , work completed 20/01/2026
The trader replied (on 26/01/2026)
Thank you.
Good work
Customer Service
Quality
Value
Extremley nice, kind, did a great job. I am very pleased.
Which? Trusted Traders Consumer Posted on 16/08/2023 , work completed 07/08/2023
The trader replied (on 11/09/2023)
Thank you very much for the review. Dean
Good work all as expected
Customer Service
Quality
Value
Dean did an excellent job on the various locks that needed attention including spending time to match the lock type with the style of the door.
Customer in Devon Posted on 25/11/2020 , work completed 18/11/2020
The trader replied (on 21/01/2022)
Thank you .
Efficient
Customer Service
Quality
Value
Found him to be efficient, friendly and did the job very cleanly. Adhered to Covid rules.
John, Plymouth Posted on 05/02/2021 , work completed 03/02/2021
The trader replied (on 21/01/2022)
Thank you.
Lifesaver
Customer Service
Quality
Value
What an absolute lifesaver, great fast service - all in the same day. Very professional customer service provided. Friendly and polite, outstanding work carried out. Highly recommended
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 06/05/2021
The trader replied (on 21/01/2022)
Thank you.
Everything Excellent
Customer Service
Quality
Value
Everything was excellent, service, manner and presentation; nothing was too much trouble. Dean is tall and good-looking and helped me move some plant pots too, he was delightful and did a very good job.
Posted on 29/07/2021 , work completed 13/07/2021
Everything Excellent
Customer Service
Quality
Value
Everything was excellent, service, manner and presentation, nothing was too much trouble. Dean is tall and good looking and helped me move some plant pots too, he was delightful and did a very good job.
Customer in Salcombe Posted on 29/07/2021 , work completed (undated)
The trader replied (on 26/10/2021)
Thank you very much. Dean
Excellent Response
Customer Service
Quality
Value
Sent a text to Dean this morning asking him to call me, he called me within an hour. He came this afternoon and changed the lock barrel on the door in question within about a quarter of an hour. Everything went smoothly and I would highly recommend.
Which? Trusted Traders Consumer Posted on 13/01/2022 , work completed 07/01/2022
The trader replied (on 21/01/2022)
Thank you
Totally dependable
Customer Service
Quality
Value
This is exactly what you want from a locksmith ; totally dependable and reliable. This is a family business - if I were his father I would be so proud of him! I would also add that his final invoice was less than I expected!
Customer in Bristol City Posted on 12/04/2022 , work completed 05/04/2022
The trader replied (on 20/04/2022)
Thank you very much for your kind review
Great service
Customer Service
Quality
Value
Dean provided great service and replaced lock and keys to patio door in no time at all. Friendly advice on other issues which was extremely helpful and much appreciated. Will certainly use again.
Customer in Devon Posted on 04/01/2023 , work completed 04/01/2023
The trader replied (on 04/01/2023)
Thank you very much for taking the time to leave a review. Dean
Prompt courteous service
Customer Service
Quality
Value
Arrived at stated time. Friendly and efficient service. Replacement of 3 mortise door latches plus sorted faulty lock on bathroom door. Highly recommend
Customer in Devon Posted on 08/05/2025 , work completed 07/05/2025
The trader replied (on 14/05/2025)
Thank you very much. Dean.
Window repair
Customer Service
Quality
Value
Very prompt , professional and extremely helpful, I would highly recommend.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 15/04/2025
The trader replied (on 14/05/2025)
Thank you for taking the time to leave me a review. Dean.
Endorsement Reference - Trustworthy Trader
Customer Service
Quality
Value
The exterior door would not open as the lock had jammed. it was dealt with very professionally , new parts supplied and fixed . Now all in good working order. Everything left clean and tidy , very pleased.
duffield , Endorsement Reference Posted on 14/09/2020 , work completed 02/09/2020
The trader replied (on 21/01/2022)
Thank you.
Endorsement Reference
Customer Service
Quality
Value
I have used dean a few times and he was very great at the work. He is very quick and efficient and has great customer service skills.
Posted on 20/08/2020 , work completed (undated)
The trader replied (on 21/01/2022)
Thank you.
Door lock service
Customer Service
Quality
Value
First rate service. Highly recommended.
Russel , Cornwall Posted on 22/10/2020 , work completed 20/10/2020
The trader replied (on 21/01/2022)
Thank you Russel.
1st Call Southwest Locksmiths - Two new locks
Customer Service
Quality
Value
I can certainly recommend 1st call's prompt, excellent and friendly service. The work was done to the agreed schedule and budget.
Margaret in Plymouth Posted on 11/06/2021 , work completed 10/06/2021
Saved the Day
Customer Service
Quality
Value
Insurance company let us down as we thought we were covered. They must have re written their policy and wouldn't come out to cover it. Found Dean local and he said he would be there in the hour which we was. Really helped us out and saved the day. Oiled and greased the locks up and gave advice so we won't be locked out again.
Which? Trusted Traders Consumer Posted on 10/03/2022 , work completed 07/03/2022
The trader replied (on 27/09/2022)
Thank you very much.
Excellent locksmith
Customer Service
Quality
Value
Dean was able to replace our lock at short notice and provided an excellent service. He was friendly, arrived on time, quickly and efficiently completed the job and proved to be good value for money.
Customer in Devon Posted on 23/02/2022 , work completed 23/02/2022
The trader replied (on 27/09/2022)
Thank you for leaving a review. Dean
Lock Repair
Customer Service
Quality
Value
Dean was polite, efficient and knowledgeable, obtained parts quickly and refitted our door as required. Highly recommended.
Customer in Devon Posted on 06/12/2021 , work completed 06/12/2021
The trader replied (on 21/01/2022)
Thank you .
Brilliant Service
Customer Service
Quality
Value
Very Good Trader. Very clean and polite throughout. Service was excellent. Fitting a new lock in door which he only needed around 10 mins to complete. Quick and Efficient.
Which? Trusted Traders Consumer Posted on 03/02/2022 , work completed 01/02/2021
The trader replied (on 16/02/2022)
Thank you very much.
Lock change and lockbox
Customer Service
Quality
Value
Excellent service would definately reccomend them.
Which? Trusted Traders Consumer Posted on 23/08/2023 , work completed 18/08/2023
The trader replied (on 11/09/2023)
Thank you for leaving a review. Dean.
Happy customer
Customer Service
Quality
Value
The work was carried out very satisfactorily and we were very pleased with the result. The man who carried out the work arrived on time and was very pleasant throughout the work. We wouldn't hesitate to recommend him to anybody.
Which? Trusted Traders Consumer Posted on 28/01/2021 , work completed 21/01/2021
The trader replied (on 21/01/2022)
Thank you.
Window repair
Customer Service
Quality
Value
Dean came and got right on with the job, he was very courteous, and very happy with the price, will have him out again if needed.
Mrs Hick in Plymouth Posted on 11/08/2021 , work completed 11/08/2021
The trader replied (on 26/10/2021)
Thank you very much. Dean
Job well done
Customer Service
Quality
Value
Courteous competent reassuring and trusworthy trader.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 14/06/2022
The trader replied (on 19/06/2022)
Thank you for leaving a review. Dean.