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Endorsed by Which?
1st Call Southwest Locksmiths
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
1st Call Southwest Locksmiths was established in 2007.
We are a small family business with a passion for great customer service and communication.
We are UPVC door and window repair specialist and offer a no obligation free quote on all our services.
We also offer a 24hr Locksmith service and am a NCFE level 3 accredited Engineer.
We are extremely proud to be an Accredited Trusted Trader under the Which program.
For a fast , friendly and competitive service please call 07999349049.
What we do
Locksmiths
- Comprehensive locksmith service
- Emergency locksmith service
- Masterkeyed systems
- Safes
- UPVC lock specialists
Doors
- UPVC doors
Double glazing
- Double glazing repairs
More Services
- upvc window locks and hinges
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
71 reviews
Recommended
Recommended
by 99% of customers
Sort by
Poor Repair
Customer Service
Quality
Value
We first contacted 1st Call Southwest Locksmiths in June 2021 with a problem back door lock. They came along and replaced the lock, but in replacing the lock, left us with an unacceptably stiff handle action. Cost of parts and labor was £75.00. We complained and they returned, saying that the gearbox had now failed. It seemed a big coincidence, but having gone this far with them, we decided to accept their advice, and have the gearbox replaced. Cost of parts and labor was £164.74. We complained again and this time were told that there was nothing wrong with the door and they would do no more and it has cost us £239.74 to swap one problem for another.
Customer in Devon
, work completed
Great service
Customer Service
Quality
Value
We needed a new front door lock. Dean selected an ideal replacement, and fitted it quickly at the appointed time, and at a fair cost. We have no hesitation in recommending 1st Call South West Locksmiths.
Customer in Essex
, work completed
Recommended
Good work
Customer Service
Quality
Value
Extremley nice, kind, did a great job. I am very pleased.
Which? Trusted Traders Consumer
, work completed
Recommended
Good work all as expected
Customer Service
Quality
Value
Dean did an excellent job on the various locks that needed attention including spending time to match the lock type with the style of the door.
Customer in Devon
, work completed
Recommended
Efficient
Customer Service
Quality
Value
Found him to be efficient, friendly and did the job very cleanly. Adhered to Covid rules.
John, Plymouth
, work completed
Recommended
Lifesaver
Customer Service
Quality
Value
What an absolute lifesaver, great fast service - all in the same day. Very professional customer service provided. Friendly and polite, outstanding work carried out. Highly recommended
Which? Trusted Traders Consumer
, work completed
Recommended
Everything Excellent
Customer Service
Quality
Value
Everything was excellent, service, manner and presentation; nothing was too much trouble. Dean is tall and good-looking and helped me move some plant pots too, he was delightful and did a very good job.
, work completed
Recommended
Everything Excellent
Customer Service
Quality
Value
Everything was excellent, service, manner and presentation, nothing was too much trouble. Dean is tall and good looking and helped me move some plant pots too, he was delightful and did a very good job.
Customer in Salcombe
, work completed
Recommended
Excellent Response
Customer Service
Quality
Value
Sent a text to Dean this morning asking him to call me, he called me within an hour. He came this afternoon and changed the lock barrel on the door in question within about a quarter of an hour. Everything went smoothly and I would highly recommend.
Which? Trusted Traders Consumer
, work completed
Recommended
Totally dependable
Customer Service
Quality
Value
This is exactly what you want from a locksmith ; totally dependable and reliable. This is a family business - if I were his father I would be so proud of him! I would also add that his final invoice was less than I expected!
Customer in Bristol City
, work completed
Recommended
Great service
Customer Service
Quality
Value
Dean provided great service and replaced lock and keys to patio door in no time at all. Friendly advice on other issues which was extremely helpful and much appreciated. Will certainly use again.
Customer in Devon
, work completed
Recommended
Prompt courteous service
Customer Service
Quality
Value
Arrived at stated time. Friendly and efficient service. Replacement of 3 mortise door latches plus sorted faulty lock on bathroom door. Highly recommend
Customer in Devon
, work completed
Recommended
Window repair
Customer Service
Quality
Value
Very prompt , professional and extremely helpful, I would highly recommend.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference - Trustworthy Trader
Customer Service
Quality
Value
The exterior door would not open as the lock had jammed. it was dealt with very professionally , new parts supplied and fixed . Now all in good working order. Everything left clean and tidy , very pleased.
duffield , Endorsement Reference
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
I have used dean a few times and he was very great at the work. He is very quick and efficient and has great customer service skills.
, work completed
Recommended
Door lock service
Customer Service
Quality
Value
First rate service. Highly recommended.
Russel , Cornwall
, work completed
Recommended
1st Call Southwest Locksmiths - Two new locks
Customer Service
Quality
Value
I can certainly recommend 1st call's prompt, excellent and friendly service. The work was done to the agreed schedule and budget.
Margaret in Plymouth
, work completed
Recommended
Saved the Day
Customer Service
Quality
Value
Insurance company let us down as we thought we were covered. They must have re written their policy and wouldn't come out to cover it. Found Dean local and he said he would be there in the hour which we was. Really helped us out and saved the day. Oiled and greased the locks up and gave advice so we won't be locked out again.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent locksmith
Customer Service
Quality
Value
Dean was able to replace our lock at short notice and provided an excellent service. He was friendly, arrived on time, quickly and efficiently completed the job and proved to be good value for money.
Customer in Devon
, work completed
Recommended
Lock Repair
Customer Service
Quality
Value
Dean was polite, efficient and knowledgeable, obtained parts quickly and refitted our door as required. Highly recommended.
Customer in Devon
, work completed
Recommended
Brilliant Service
Customer Service
Quality
Value
Very Good Trader. Very clean and polite throughout. Service was excellent. Fitting a new lock in door which he only needed around 10 mins to complete. Quick and Efficient.
Which? Trusted Traders Consumer
, work completed
Recommended
Lock change and lockbox
Customer Service
Quality
Value
Excellent service would definately reccomend them.
Which? Trusted Traders Consumer
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
The work was carried out very satisfactorily and we were very pleased with the result. The man who carried out the work arrived on time and was very pleasant throughout the work. We wouldn't hesitate to recommend him to anybody.
Which? Trusted Traders Consumer
, work completed
Recommended
Window repair
Customer Service
Quality
Value
Dean came and got right on with the job, he was very courteous, and very happy with the price, will have him out again if needed.
Mrs Hick in Plymouth
, work completed
Recommended
Job well done
Customer Service
Quality
Value
Courteous competent reassuring and trusworthy trader.
Which? Trusted Traders Consumer
, work completed
Recommended