Endorsed by Which?

Finesse Windows Limited

4.9

377 Reviews

Opening Hours
Today - 09:00–11:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

DECEMBER 2025
AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
377 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
New Doors fitted by Finesse
Customer Service
Quality
Value
I had two new doors fitted by Finesse and I am very pleased with the quality. All of the work was carried out in a timely manner and all of the staff were very helpful.
Customer in West Midlands Posted on 11/12/2025 , work completed 01/12/2025
I would definitely recommend Finesse Windows
Customer Service
Quality
Value
My new front window looks great. Chris from Finesse was pleasant and professional and did an expert job in removing the old window and installing the new one. He cleared up thoroughly inside and out leaving no trace of rubbish, plus I was delighted to find that no redecorating was required after the work. I would definitely recommend Finesse.
Customer in West Midlands Posted on 07/11/2025 , work completed 04/11/2025
The trader replied (on 10/11/2025)
Thank you so much for your lovely feedback. We’re delighted to hear that your new front window looks great and that Chris delivered the professional, tidy and expert installation we’re known for, including removing the old window and leaving everything spotless with no redecoration needed. We really appreciate your recommendation and thank you again for choosing Finesse.
Finesse
Customer Service
Quality
Value
Finesse is the name of the firm and aptly describes the quality of their work. I admire their competence, reliability and skill in the replacement of gutters, soffits and fasci, including the removal of the previous soffits made from a low-grad asbestos. Reasonable prices and courteous staff. They went to a good deal of trouble to set up arrangements which suited our schedules. The only small set-back was a piece of information which failed to be passed on from one staff member to another about my holiday dates (for I did not want to work to be done in my absence) but that was soon put right. Coordination of the scaffolders, the asbestos removal and the installation of the new materials was most efficient and all parties kept to their schedules. All involved were pleasant and helpful, and explained clearly what they were doing.
Customer in West Midlands Posted on 03/11/2025 , work completed 29/10/2025
The trader replied (on 10/11/2025)
Thank you very much for your thoughtful review. We’re delighted that you were pleased with the quality of our work and the way the asbestos removal, scaffolders and installation teams coordinated their schedules. We also appreciate you highlighting the communication point around your holiday dates, this has been noted internally and we are pleased it was resolved quickly for you. It’s great to hear that you found our pricing reasonable and our team courteous and reliable. Thank you again for choosing Finesse, and we’re glad we could deliver a result you’re happy with.
Excellent work
Customer Service
Quality
Value
Excellent work from Finesse. Very professional. No mess left behind. I commend Nick and Steve, who did the installation, for their utmost professionalism and attention to detail and Mo for his outstanding marketing and interpersonal skills.
Customer in West Midlands Posted on 23/10/2025 , work completed 09/10/2025
The trader replied (on 29/10/2025)
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you’re pleased with your installation and the service you received. Nick, Steve, and Mo will be thrilled to know their efforts made such a positive impression. We take great pride in maintaining high standards of professionalism and care, so it’s lovely to know this shone through.
Window replacements
From the first consultation to the signing off of the work we were greeted with a professional approach. Fitters were very polite and happy to talk over any queries we had whilst they were with us. Rooms were left clean and tidy. Everything was on schedule and we wouldn't hesitate to recommend the company.
Customer in West Midlands Posted on 20/10/2025 (Reviewer did not use service)
The trader replied (on 23/10/2025)
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you found the whole process professional from start to finish and that our fitters made a positive impression. It’s great to know everything ran on schedule and that you’re happy with the results. We truly appreciate your recommendation!
New Front Door
Customer Service
Quality
Value
Very professional company. I was kept updated all through the process and the installation was spotless. Happy to use for future requirements.
Customer in West Midlands Posted on 09/10/2025 , work completed 07/10/2025
The trader replied (on 10/10/2025)
Thank you for your kind review. We’re delighted to hear you were kept updated throughout and that you’re pleased with the installation. It’s great to know you’d choose us again in the future, we really appreciate your trust and recommendation.
What a very good experience, our bay patio door and window look a treat.
Customer Service
Quality
Value
They came on the day agreed, nice and early so that they finished the same day. They put down dust sheets and worked solidly through showers of rain and wind. They were very pleasant indeed and told us what they were doing all the way through. They cleared everything away and cleaned the windows. The door and opening window are working perfectly. My husband and I are really pleased with how it turned out, no worrying moments at all.
Customer in West Midlands Posted on 25/09/2025 , work completed 17/09/2025
The trader replied (on 10/10/2025)
Thank you so much for your kind words. We’re delighted to hear that everything went smoothly on installation day and that you’re so pleased with your new door and window. Our fitting team will be thrilled to know their hard work and care were appreciated, especially working through the rain! We’re glad the process felt worry-free from start to finish and really appreciate you taking the time to share your experience.
1st class service
Customer Service
Quality
Value
Had front and back doors changed. Given options on different type of doors available. Felt very welcome when popped into showroom,Was greated very warmly and offed a look around the showroom. Felt no pressure and even though we hadn’t booked an appointment we never felt rushed. Dominic came to our home to measure up and we got a quote very soon after with options available. We felt the prices were very reasonable for such a quality product. We were kept informed throughout the ordering process. A fitted arranged to come to measure and was on time and very polite. We were assigned our own colleague to contact if needed but as everything was arranged so professionally we didn’t find the need to but great to know there was someone with a name if needed. The date was set and we were informed by phone call. The fitters came on time and treated our home with real respect. Everything was amazing and I wouldn’t hesitate to ask Finesse to do future jobs.
Customer in Worcestershire Posted on 18/09/2025 , work completed 15/09/2025
The trader replied (on 29/09/2025)
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear how pleased you are with both your new doors and the service you received throughout the whole process. It’s wonderful to know that you felt welcomed in our showroom, supported with clear options, and kept informed every step of the way. We’ll be sure to pass on your kind words to Dominic and the installation team. Treating your home with care and making everything as smooth as possible is always our priority, so it’s lovely to hear we achieved that for you. We truly appreciate your trust in us and look forward to helping with any future projects.
Excellent
Customer Service
Quality
Value
So nice to fine a service that is truly excellent from start to finish including follow up service , Excellent/ fabulous windows, very very happy 100%
Customer in West Midlands Posted on 17/09/2025 , work completed 23/08/2025
The trader replied (on 29/09/2025)
Thank you so much for your wonderful feedback! We’re delighted to hear how happy you are with both our service and your new windows. Providing an excellent experience from start to finish is always our goal, so it’s lovely to know we achieved that for you. We really appreciate your kind words and recommendation.
Finesse Windows has delivered once more !
This was a return visit from Finesse Windows. This time it was replacing five windows and a patio door. As previously, it was a smooth operation from start to finish, carried out by excellent staff, from office ( Jennie, Lindsey ), designer ( Bob ), to installers ( Steve and Nick )and after sale ( Macie ). I cannot praise enough the standard and professionalism of the employees nor the quality of the products. I would recommend highly, and have recommended this company without hesitation.
Customer in West Midlands Posted on 27/08/2025 (Reviewer did not use service)
The trader replied (on 05/09/2025)
Thank you so much for your continued trust in Finesse Windows and for sharing such wonderful feedback. We’re delighted to hear that your return experience was just as smooth and positive as the first. It’s fantastic to know that every stage of the process from design to installation and aftercare, met your expectations. We’ll be sure to share your kind words with the team, who will all be thrilled to know their efforts are so appreciated. Your recommendation means a great deal to us, and we’re grateful for your ongoing support. We look forward to helping you again in the future.
Windows
Customer Service
Quality
Value
Just want to say I am very pleased with the work done by Finesse. The two workers who did it were very friendly and professional, and went that extra bit to make sure everything was done correctly Thank you so much, Jordan and Daniel, for all that you did
Customer in West Midlands Posted on 19/08/2025 , work completed 14/08/2025
The trader replied (on 05/09/2025)
Thank you for your kind words and for sharing your experience. We’re so pleased to hear that you’re happy with the work carried out. Jordan and Daniel will be delighted to know their professionalism and extra effort made such a difference. We truly appreciate your feedback and look forward to helping you again in the future.
Roofline replacement
Customer Service
Quality
Value
This is the second occasion we have used Finesse because they are a Trusted Trader. On both occasions, the quality of the product has been of the highest order, as has the fitment. Work carried out to budget with the highest level of attention to detail. Communication with the pre-installation team is first-rate.
Customer in Posted on 30/07/2025 , work completed 25/07/2025
The trader replied (on 01/08/2025)
Thank you so much for your continued trust in Finesse as it means a great deal to us. We're delighted to hear that both your experiences have lived up to expectations, with top-quality products, expert installation, and excellent communication throughout. Attention to detail is something we take great pride in, so it's wonderful to see that reflected in your feedback. Thank you again for choosing us as your Trusted Trader!
Excellent Service
Customer Service
Quality
Value
We have had 2 new kitchen windows and a new door replaced by Finesse Windows. From start to finish the service was excellent. The designer Mo on his visit was never pushy and so polite. We were well informed and the whole team worked hard and did a great job, very neat and tidy and professional. Highly recommended and will definitely be using again on our next project.
Customer in West Midlands Posted on 27/07/2025 , work completed 15/07/2025
The trader replied (on 30/07/2025)
Thank you for your wonderful feedback! We're so pleased to hear you’re happy with your new kitchen windows and door, and that the whole experience with Finesse was a positive one. Mo will be especially pleased to know his approach was appreciated, we pride ourselves on a no-pressure, respectful service. It's great to hear the whole team delivered a neat, professional job, and we’re delighted to have earned your recommendation. We look forward to working with you again on your next project!
Great service and great windows
Customer Service
Quality
Value
We recently had 10 windows and a French window for Finesse, and are very pleased with the service and quality of the windows. Throughout the process from ordering to installation we were kept informed, and our requests were accommodated. Chris and Chad worked very hard, especially as our old windows weren’t easy to remove. One of the reasons we chose Finesse was the upgraded Shield glass, and this has had made the noise from outside much quieter.
Customer in Staffordshire Posted on 19/07/2025 , work completed 11/07/2025
The trader replied (on 30/07/2025)
Thank you so much for your kind review. We’re thrilled to hear that you’re pleased with both the service and the quality of your new windows and French door. It's great to know that communication throughout the process met your expectations and that our team was able to accommodate your requests. Chris and Chad will be delighted to hear their hard work hasn’t gone unnoticed, especially with those tricky old windows! We’re also really pleased that the upgraded Shield glass is already making a difference in reducing outside noise. Thank you again for choosing Finesse!
Great job
Customer Service
Quality
Value
From start to finish, the whole process was efficient and extremely professional. The fitters were friendly and very experienced, and explained everything that they were doing. I had all my windows and 1 patio door replaced with no issue whatsoever in 3 days. They even sorted out a couple of other minor issues, with no qualms whatsoever. Excellent service, and I can fully recommend Finesse. Thank you.
Customer in West Midlands Posted on 08/07/2025 , work completed 27/06/2025
The trader replied (on 09/07/2025)
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you found the process efficient and professional from start to finish. It's great to know our fitting team made you feel comfortable and well-informed throughout, and that the installation went smoothly. We're especially pleased we could help with those extra little bits too — it's all part of the service! Your recommendation means a lot to us. Thank you again for choosing Finesse.
Amazing company
Customer Service
Quality
Value
From start to finish, the whole process was efficient, timely, and extremely professional. The fitters were friendly and very experienced. I had 4 windows and 1 bathroom window replaced with no hassle. From the first phone call to the last, they made sure I was happy with everything that had been done. Excellent service, and I can fully recommend Finesse. Thank you.
Customer in West Midlands Posted on 04/07/2025 , work completed 25/05/2023
The trader replied (on 09/07/2025)
Thank you so much for your lovely feedback. We’re delighted to hear that you found the entire process smooth, professional, and hassle-free. It's great to know our team made you feel supported and well-informed from the first phone call to the final checks. We'll be sure to pass on your kind words to the fitters, they’ll be thrilled to hear it. Thank you again for choosing Finesse and for your recommendation!
Another brilliant job
Customer Service
Quality
Value
Another brilliant job from Finesse. This is our second time using Finesse - this time for new bifold doors at the back of the house. From Bob's initial visit to installation, we couldn't be happier with the service that has been provided. Here's why: - Excellent, personable support from Bob at the beginning - Brilliant communication from the team in the build-up to the installation - always happy to answer questions/flex visits where needed - really professional, friendly. experienced fitting team... huge thank you to Chris and Chad who didn't give up with our wonky dimensions on the hottest day of the year!!! We are just so pleased with the doors and 100% recommend this company. Peace of mind throughout and a brilliant product at the end. Thank you so much
Customer in West Midlands Posted on 01/07/2025 , work completed 30/06/2025
The trader replied (on 09/07/2025)
Thank you for taking the time to share such a thoughtful review, it truly means a lot to us! We're so pleased to have welcomed you back for your bifold doors, and it's wonderful to hear that the whole experience, from Bob’s initial visit through to installation, met your expectations. We’ll be sure to pass on your thanks to Chris and Chad, working through tricky dimensions on such a hot day is no small feat, and they’ll be thrilled to know their efforts made a difference. Your continued trust and recommendation mean the world to us. Enjoy your beautiful new doors, and thank you again for choosing Finesse!
New front door
Customer Service
Quality
Value
Finesse were very professional carrying out my request for a new front door. I had previously used them to renew all my windows and to fit a patio door glazed panel that could accommodate a cat flap. I had to have the front door renewed quickly, for security and medical reasons, and Finesse were excellent, delivering the finished product in half the normal timescale. They gave me confidence that what I wanted could be achieved (changing the way the door opened to create more room) and would look attractive despite my financial constraints. The new door looks lovely and gives me peace of mind as to the security of the house and the longevity of the door function and its materials.
Customer in West Midlands Posted on 06/06/2025 , work completed 02/06/2025
The trader replied (on 16/06/2025)
Thank you for your lovely review and for choosing Finesse again. We’re so pleased we could meet your needs quickly and deliver a secure, attractive front door that works for your space and budget. It means a lot that you’ve trusted us with your windows, patio door, and now your front door. We're always here if you need us in the future.
Lovely new windows!
Customer Service
Quality
Value
Maisie and Andy have fitted two new lovely windows for me! They arrived, as agreed, on schedule. The windows fitted are at the front of the house on a bedroom and a bathroom in rosewood upvc on the exterior and white on the interior. The job was done within a few hours without any problems. Everything was kept very clean with the stair carpet and landing covered for protection. The bathroom was cleaned afterwards. Thank you! Credit also to our local Finesse showroom who made the process very smooth including Dominic and Ian who did the initial survey and the admin staff for excellent customer service and communication. Would definitely recommend.
Customer in West Midlands Posted on 20/05/2025 , work completed 20/05/2025
The trader replied (on 27/05/2025)
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're pleased with your new windows and that our team made the installation process smooth and efficient. It's great to know everything went to plan: from protecting your home during the work to leaving everything clean and tidy afterwards. We’ll be sure to pass on your thanks to Dominic, Ian, and our showroom and admin teams too—they’ll be thrilled to hear your comments. Thank you again for choosing Finesse and for recommending us. It really means a lot!
Fantastic work: reliable and high quality
Customer Service
Quality
Value
We booked finesse to replace a bathroom window and also to remove old patio doors and replace with half brick and big windows (we now have patio doors elsewhere downstairs). They were efficient, friendly, transparent, non pushy at all stages. Workmen were really decent guys, cleared up after themselves, kept us well informed throughout and completed a high quality job. Totally recommend them
Customer in West Midlands Posted on 23/04/2025 , work completed 20/03/2025
The trader replied (on 05/05/2025)
We are totally thrilled! Thank you so much for taking the time to write a review. Transparency is so important to us in our pursuit of ensuring that every customer knows exactly what they are purchasing, followed up by good communication and fitted by the very best in our industry. Thank you for your very valued order.
Great experience
Customer Service
Quality
Value
I had two new windows and a door fitted by finesse windows. They turned up on time and were professional and worked as cleanly as possible. The fitter Jez was fantastic. I was comfortable with them in my home. I’d use them again Not the cheapest but you get what you pay for!
Customer in West Midlands Posted on 18/04/2025 , work completed 17/04/2025
The trader replied (on 22/04/2025)
That's so kind of you to let us know, we understand the importance of being courteous and making people feel at ease. We are so glad that this shone through. Thank you for trusting us with your order and we hope to be of service in the future.
I have used Finesse before and have found their customer service and products to be of a very high standard.
Customer Service
Quality
Value
I had a new bay window installed. The salesman and surveyor ensured that the design was in keeping with the character of a victorian terrace. The workmen who installed the window were great, very helpful, skilled and professional. Aftercare was very good and the whole process was stress free. A very positive experience.
Customer in West Midlands Posted on 17/04/2025 , work completed 21/03/2025
The trader replied (on 05/05/2025)
That's great to hear, we always strive to provide a stress free experience. The team will be delighted! We look forward to being of assistance in the future.
Front window replacement
Customer Service
Quality
Value
This is not the first time that we have used Finesse Windows, who are a local company to us. We had no hesitation returning to them because we have always found them, their products and the installation teams to be excellent from start to finish; We have had windows installed by other companies but we have found Finesse to be superior in all respects, including quality, after sales service and the provision of a personal service; This time was no different; everything went smoothly, from the first enquiry to the initial survey via liaison with front desk and sales personnel; The two installers were efficient, finishing the work quicker than expected and the room was left clean and tidy I would thoroughly recommend Finesse as a company
Customer in West Midlands Posted on 14/04/2025 , work completed 11/04/2025
The trader replied (on 16/04/2025)
Thank you for you loyal business, we are so grateful that you have returned to us. We are on hand for whenever you need us in the future. The team will be thrilled with your review so thank you for letting us know!
Taken aback!
Customer Service
Quality
Value
Supplied and fitted a new external glazed door and frame. Brought forward the delivery estimate by several weeks to help with our proposed holiday dates. Delivered and fitted on the date agreed (?!). Fitted in less time than originally allowed for. The installation team arrived when promised, they were clean workers, and good communicators. They weren't the cheapest, but they were by far the best I have come across. I may even have to revise my view of glazing companies.
Customer in Worcestershire Posted on 31/03/2025 , work completed 15/02/2025
The trader replied (on 16/04/2025)
We are very pleased to be revising your view of glazing companies! We believe in good communication, doing the job correctly with care and no cutting corners. We hope to be of service again in the future.
Window replacement
Customer Service
Quality
Value
This company cannot be faulted from start to finish including all the office staff and Steve and Nick, the fitters.
Customer in West Midlands Posted on 28/03/2025 , work completed 25/03/2025
The trader replied (on 16/04/2025)
We will let the team know! Hope to be of service again.