Endorsed by Which?

Finesse Windows Limited

4.9

368 Reviews

Opening Hours
Today - 09:00–19:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
368 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Roofline replacement
Customer Service
Quality
Value
This is the second occasion we have used Finesse because they are a Trusted Trader. On both occasions, the quality of the product has been of the highest order, as has the fitment. Work carried out to budget with the highest level of attention to detail. Communication with the pre-installation team is first-rate.
Customer in Posted on 30/07/2025 , work completed 25/07/2025
The trader replied (on 01/08/2025)
Thank you so much for your continued trust in Finesse as it means a great deal to us. We're delighted to hear that both your experiences have lived up to expectations, with top-quality products, expert installation, and excellent communication throughout. Attention to detail is something we take great pride in, so it's wonderful to see that reflected in your feedback. Thank you again for choosing us as your Trusted Trader!
Excellent Service
Customer Service
Quality
Value
We have had 2 new kitchen windows and a new door replaced by Finesse Windows. From start to finish the service was excellent. The designer Mo on his visit was never pushy and so polite. We were well informed and the whole team worked hard and did a great job, very neat and tidy and professional. Highly recommended and will definitely be using again on our next project.
Customer in West Midlands Posted on 27/07/2025 , work completed 15/07/2025
The trader replied (on 30/07/2025)
Thank you for your wonderful feedback! We're so pleased to hear you’re happy with your new kitchen windows and door, and that the whole experience with Finesse was a positive one. Mo will be especially pleased to know his approach was appreciated, we pride ourselves on a no-pressure, respectful service. It's great to hear the whole team delivered a neat, professional job, and we’re delighted to have earned your recommendation. We look forward to working with you again on your next project!
Great service and great windows
Customer Service
Quality
Value
We recently had 10 windows and a French window for Finesse, and are very pleased with the service and quality of the windows. Throughout the process from ordering to installation we were kept informed, and our requests were accommodated. Chris and Chad worked very hard, especially as our old windows weren’t easy to remove. One of the reasons we chose Finesse was the upgraded Shield glass, and this has had made the noise from outside much quieter.
Customer in Staffordshire Posted on 19/07/2025 , work completed 11/07/2025
The trader replied (on 30/07/2025)
Thank you so much for your kind review. We’re thrilled to hear that you’re pleased with both the service and the quality of your new windows and French door. It's great to know that communication throughout the process met your expectations and that our team was able to accommodate your requests. Chris and Chad will be delighted to hear their hard work hasn’t gone unnoticed, especially with those tricky old windows! We’re also really pleased that the upgraded Shield glass is already making a difference in reducing outside noise. Thank you again for choosing Finesse!
Great job
Customer Service
Quality
Value
From start to finish, the whole process was efficient and extremely professional. The fitters were friendly and very experienced, and explained everything that they were doing. I had all my windows and 1 patio door replaced with no issue whatsoever in 3 days. They even sorted out a couple of other minor issues, with no qualms whatsoever. Excellent service, and I can fully recommend Finesse. Thank you.
Customer in West Midlands Posted on 08/07/2025 , work completed 27/06/2025
The trader replied (on 09/07/2025)
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you found the process efficient and professional from start to finish. It's great to know our fitting team made you feel comfortable and well-informed throughout, and that the installation went smoothly. We're especially pleased we could help with those extra little bits too — it's all part of the service! Your recommendation means a lot to us. Thank you again for choosing Finesse.
Amazing company
Customer Service
Quality
Value
From start to finish, the whole process was efficient, timely, and extremely professional. The fitters were friendly and very experienced. I had 4 windows and 1 bathroom window replaced with no hassle. From the first phone call to the last, they made sure I was happy with everything that had been done. Excellent service, and I can fully recommend Finesse. Thank you.
Customer in West Midlands Posted on 04/07/2025 , work completed 25/05/2023
The trader replied (on 09/07/2025)
Thank you so much for your lovely feedback. We’re delighted to hear that you found the entire process smooth, professional, and hassle-free. It's great to know our team made you feel supported and well-informed from the first phone call to the final checks. We'll be sure to pass on your kind words to the fitters, they’ll be thrilled to hear it. Thank you again for choosing Finesse and for your recommendation!
Another brilliant job
Customer Service
Quality
Value
Another brilliant job from Finesse. This is our second time using Finesse - this time for new bifold doors at the back of the house. From Bob's initial visit to installation, we couldn't be happier with the service that has been provided. Here's why: - Excellent, personable support from Bob at the beginning - Brilliant communication from the team in the build-up to the installation - always happy to answer questions/flex visits where needed - really professional, friendly. experienced fitting team... huge thank you to Chris and Chad who didn't give up with our wonky dimensions on the hottest day of the year!!! We are just so pleased with the doors and 100% recommend this company. Peace of mind throughout and a brilliant product at the end. Thank you so much
Customer in West Midlands Posted on 01/07/2025 , work completed 30/06/2025
The trader replied (on 09/07/2025)
Thank you for taking the time to share such a thoughtful review, it truly means a lot to us! We're so pleased to have welcomed you back for your bifold doors, and it's wonderful to hear that the whole experience, from Bob’s initial visit through to installation, met your expectations. We’ll be sure to pass on your thanks to Chris and Chad, working through tricky dimensions on such a hot day is no small feat, and they’ll be thrilled to know their efforts made a difference. Your continued trust and recommendation mean the world to us. Enjoy your beautiful new doors, and thank you again for choosing Finesse!
New front door
Customer Service
Quality
Value
Finesse were very professional carrying out my request for a new front door. I had previously used them to renew all my windows and to fit a patio door glazed panel that could accommodate a cat flap. I had to have the front door renewed quickly, for security and medical reasons, and Finesse were excellent, delivering the finished product in half the normal timescale. They gave me confidence that what I wanted could be achieved (changing the way the door opened to create more room) and would look attractive despite my financial constraints. The new door looks lovely and gives me peace of mind as to the security of the house and the longevity of the door function and its materials.
Customer in West Midlands Posted on 06/06/2025 , work completed 02/06/2025
The trader replied (on 16/06/2025)
Thank you for your lovely review and for choosing Finesse again. We’re so pleased we could meet your needs quickly and deliver a secure, attractive front door that works for your space and budget. It means a lot that you’ve trusted us with your windows, patio door, and now your front door. We're always here if you need us in the future.
Lovely new windows!
Customer Service
Quality
Value
Maisie and Andy have fitted two new lovely windows for me! They arrived, as agreed, on schedule. The windows fitted are at the front of the house on a bedroom and a bathroom in rosewood upvc on the exterior and white on the interior. The job was done within a few hours without any problems. Everything was kept very clean with the stair carpet and landing covered for protection. The bathroom was cleaned afterwards. Thank you! Credit also to our local Finesse showroom who made the process very smooth including Dominic and Ian who did the initial survey and the admin staff for excellent customer service and communication. Would definitely recommend.
Customer in West Midlands Posted on 20/05/2025 , work completed 20/05/2025
The trader replied (on 27/05/2025)
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're pleased with your new windows and that our team made the installation process smooth and efficient. It's great to know everything went to plan: from protecting your home during the work to leaving everything clean and tidy afterwards. We’ll be sure to pass on your thanks to Dominic, Ian, and our showroom and admin teams too—they’ll be thrilled to hear your comments. Thank you again for choosing Finesse and for recommending us. It really means a lot!
Fantastic work: reliable and high quality
Customer Service
Quality
Value
We booked finesse to replace a bathroom window and also to remove old patio doors and replace with half brick and big windows (we now have patio doors elsewhere downstairs). They were efficient, friendly, transparent, non pushy at all stages. Workmen were really decent guys, cleared up after themselves, kept us well informed throughout and completed a high quality job. Totally recommend them
Customer in West Midlands Posted on 23/04/2025 , work completed 20/03/2025
The trader replied (on 05/05/2025)
We are totally thrilled! Thank you so much for taking the time to write a review. Transparency is so important to us in our pursuit of ensuring that every customer knows exactly what they are purchasing, followed up by good communication and fitted by the very best in our industry. Thank you for your very valued order.
Great experience
Customer Service
Quality
Value
I had two new windows and a door fitted by finesse windows. They turned up on time and were professional and worked as cleanly as possible. The fitter Jez was fantastic. I was comfortable with them in my home. I’d use them again Not the cheapest but you get what you pay for!
Customer in West Midlands Posted on 18/04/2025 , work completed 17/04/2025
The trader replied (on 22/04/2025)
That's so kind of you to let us know, we understand the importance of being courteous and making people feel at ease. We are so glad that this shone through. Thank you for trusting us with your order and we hope to be of service in the future.