Endorsed by Which?

Finesse Windows Limited

4.9

377 Reviews

Opening Hours
Today - 09:00–11:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

DECEMBER 2025
AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
377 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
High quality service and product.
Customer Service
Quality
Value
Very helpful and professional sales service. Followed up by an excellent fitting service. The fitting team prompt tidy and very exact and precise on how they fitted the windows.
Geoff, Herefordshire Posted on 31/01/2020 , work completed 31/01/2020
The trader replied (on 04/02/2020)
Hi Geoff, that's great to hear. We are so pleased that you have been impressed with our service throughout the process.
My review
Customer Service
Quality
Value
Very satisfied with the work.
Posted on 29/01/2020 , work completed 29/01/2020
The trader replied (on 04/02/2020)
Thank you for your review. We are delighted to have been of service.
Excellent.
Customer Service
Quality
Value
I can only say from visiting showroom to installing and completion - one word excellent.
Anthony John, West Midlands Posted on 21/01/2020 , work completed 21/01/2020
The trader replied (on 23/01/2020)
Hi Anthony, thank you for submitting your review. We are very grateful that you chose us to work on your property.
Highly recommended.
Customer Service
Quality
Value
Finesse installed new windows and doors. Very pleased with the product. The fitters, Chris and Mike were the ultimate professionals - efficient, helpful, polite and always willing to go the extra mile to ensure customer satisfaction. The job was completed within the specified time frame.
Posted on 20/01/2020 , work completed 20/01/2020
The trader replied (on 30/01/2020)
Thank you very much for your kind words - our installers were thrilled to receive your feedback and they thoroughly enjoyed working on your property.
Lucky potluck
Customer Service
Quality
Value
My choosing Finesse was 100% pot luck. My wife wanted a new door fitting to the porch. I looked on the internet saw Finesses web site and decided to give them a ring.the best decision I have made in a long time. All appoints were kept and the work carried out far better than expected. Rubbish removed and work area vacuumed. The fitter worked non stop till the job was finished and he is credit to the company. I would not hesitate to use this company again as long as their fitters are all as good as the one who fitted the door.
Customer in Worcestershire Posted on 15/01/2020 , work completed 14/01/2020
The trader replied (on 17/01/2020)
Well thank you for your lovely review. We will make sure we let our installer know how happy you are - it will make his day:) Thanks again for choosing us we really appreciate your business and we would love to work for you again one day.
Great work and attention to details
Customer Service
Quality
Value
Finesse Windows carried out a recent work at my property regarding changing a door. The end to end experience has been seamless and I was extremely pleased by the overall work. Great attention to details from Dean who came for the quote and Vishal who carried out the work in a really meticulous and tidy way. I would definitely recommend them. Thank you again
Customer in West Midlands Posted on 17/12/2019 , work completed 04/12/2019
The trader replied (on 19/12/2019)
Hello and thank you for your review. It's been a real pleasure to work for you and we would love to be of assistance again in the future for your next project. Thank you for taking the time to let us know about your experience.
Quality Company
Customer Service
Quality
Value
We have used Finesse on various occasions, garage door, new windows and have just had a new conservatory roof and have always had quality work done. The sales staff are never 'pushy', offer some good advice and the quotes are always reasonable. The fitters are friendly, efficient and are always exceptionally tidy, cleaning up thoroughly afterwards. When we had a small problem following our recent job, the service man was out with us within 30 minutes of my phone call. That is service!
Fiona in West Midlands Posted on 26/10/2019 , work completed 17/09/2019
The trader replied (on 01/11/2019)
Hi Fiona, thank you for sharing your experience. We always try to exceed expectations so we are very pleased that you have been impressed with us yet again. Thank you once again for your valued business.
Fantastic company to deal with!
Had five new windows fitted on the 27/9/19. All I can say is I am one happy customer. Dealing with finesse windows from start to finish, has been a fantastic experience. I would like to say a big thank you to the fitters, Jez and Will, who were two outstanding fine, young gentleman. I found them to be hardworking, honest and trustworthy, everything you hope and wish for in good and decent tradesmen. When the works were completed, Jez and Will, left my home immaculately clean. I would have no hesitation in recommending finesse windows, to family and friends 100%.
Lynne in West Midlands Posted on 30/09/2019 (Reviewer did not use service)
The trader replied (on 21/10/2019)
Hi Lynne, thank you for your very kind words. We will let the installers know how how pleased you are with their service. Thank you for your valued business.
Excellent quality product.
Customer Service
Quality
Value
We decided to replace an old and rusting up and over garage door with an opening one. We chose Finesse based on the product, reviews, and the Which Trusted Trader seal of approval. A general assessment and measure up was done, and a price quoted at the same time. A surveyor came later to take detailed measurements, paperwork duly arrived and was signed, and a deposit taken. We then waited about 5-6 weeks for the fitting. This was done by 2 very pleasant men, who came at the agreed time, took out the old door and fitted the new one, all with minimal fuss, and little or no mess in about 2 hours. The whole process was a positive experience. Everything was done to an agreed schedule, and (apart from having to pay the bill) was painless! We have already recommended them to someone we know. A Company to be applauded, both for quality and service!
Lynn, Worcestershire Posted on 14/08/2019 , work completed 12/07/2019
The trader replied (on 18/08/2019)
Hi Lynn, we really appreciate you taking the time to give us your positive feedback on your experience with us. We are very pleased to have been able to undertake this work for you and thank you for recommending us to your contacts. Best regards.
TOP NOTCH LOCAL COMPANY
Customer Service
Quality
Value
We needed an old window replacing. Much preferring word-of-mouth, we asked our friends, one of whom recommended Finesse Windows of Kings Norton. Everything went like clockwork - the sales person arrived on time on the right day, followed by the surveyor a few days later and then, almost before I knew it, the fitters came. Nothing was too much trouble for them including moving some cases of wine out of the way. Two hours later - job done. And they cleaned and cleared up before leaving. And moved the wine back! Not the cheapest, but Top Notch!
Customer in Worcestershire Posted on 04/08/2019 , work completed 02/08/2019
The trader replied (on 18/08/2019)
Thank you for this great review. The majority of our work every year comes from happy customers recommending us to their friends and family. We are delighted to have been of service.
Great company
Customer Service
Quality
Value
Great service, no pushy salesmen, just a conscientious designer who listened to my needs rather than telling me what I need which another company tried to do. Fitters were friendly and efficient, replacement windows and 2 sets of bi-fold doors neatly fitted and finished to a high standard at a very competitive price. I'd definitely recommend this firm and will be using them when we get the next stage of renovations done.
Customer in Warwickshire Posted on 17/07/2019 , work completed 07/06/2019
The trader replied (on 22/07/2019)
Thank you for highlighting the nature of the 'design phase' of our process - as you rightly say, our only intention when we first meet you is to understand your needs. Once we have done this we are able to propose a solution which you are then free to consider at your leisure. We really appreciate your business and it's been a pleasure to work for you.
Excellent experience
Customer Service
Quality
Value
The thought of having builders around your house for a few weeks can be worrying. However, our experience with Finesse Windows and the construction of our Conservatory was excellent. The workmen arrived when they said they would, were always attentive and did a great job. As with all things there were a couple of hiccups, but the important thing is that these minor problems were sorted extremely quickly with no complaints. We felt they were there to make sure we were happy with the end result. Thank you Finesse, when the need arises we will definitely use you again.
Customer in West Midlands Posted on 17/07/2019 , work completed 12/07/2019
The trader replied (on 22/07/2019)
Thank you for your review. We are so pleased that you have enjoyed your experience with us. We are always mindful that the way we conduct ourselves in your home is just as important as the quality of the finished product we provide - therefore we are especially pleased that you have fount it to be an enjoyable experience.
Patio Doors
Customer Service
Quality
Value
We had to replace unsatisfactory bi-fold patio doors. Finesse were very good, it took half a day. The fitters were excellent and cleared up everything. There is now a much better outlook onto our garden.
Customer in West Midlands Posted on 17/07/2019 , work completed 02/07/2019
The trader replied (on 18/07/2019)
We are delighted to have been of service - thank you for your much appreciated business. Enjoy your beautiful new view!
Excellent service and quality product
Customer Service
Quality
Value
Very pleased with the whole experience from quote to finished job, top quality windows and back door, fitters very friendly and very tidy, we would highly recommend Finesse Windows.
Customer in Worcestershire Posted on 05/07/2019 , work completed 13/06/2019
The trader replied (on 05/07/2019)
Thank you for this review. Being tidy and friendly is a hugely important part of the service we provide. We appreciate your kind words.
Professional.
Customer Service
Quality
Value
Had a new door and had Finesse again. They mad a good job of the windows 4 yrs. ago.
Mavis, West Midlands Posted on 27/06/2019 , work completed 27/06/2019
The trader replied (on 12/07/2019)
Hi Mavis, thank you for your loyalty in coming back to us again. We are so pleased that you are happy with your new door as well. Best regards.
Fantastic Local Company
Customer Service
Quality
Value
I'd used Finesse a long time back and have to be honest i had completely forgot about them when i needed a custom sized replacement door for my garage. I had rang around other door companies before i remembered i had used them in the past. From the initial conversation to the sales representative coming out to discuss my requirements to the installation of the door, i have to say i am really pleased with the results. The brick work wasn't great but they have used a PVC fascia which has dramatically improved the appearance of the brick work. I am over the moon with the results and feel it was worth every penny. Many Thanks to all the team at Finesse, i would definitely recommend this company to anyone looking to carry out home improvements.
Customer in West Midlands Posted on 24/06/2019 , work completed 13/06/2019
The trader replied (on 18/07/2019)
We are so happy that you remembered us from all those years ago! Thank you for asking us to help with this project - we are delighted to have been of assistance again & we hope to be able to help you again in the future.......
Exceptional!
Customer Service
Quality
Value
Cannot fault the service received from start to finish. Extremely helpful during the planning process, smooth and hassle free. Work crew were very polite, tidy and helpful throughout - a great team! Work was completed to spec, on time and to budget. So pleased with the conservatory and would highly recommend. Do not go anywhere else! A very big thank you to Finesse.
Customer in West Midlands Posted on 22/06/2019 , work completed 07/06/2019
The trader replied (on 27/06/2019)
Thank you for your review and most importantly for your valued business. We really enjoyed working on this project for you and we are extremely pleased that you love the result. Building a conservatory really is a team effort and our staff are experts at bringing projects like yours together to your specified timescales and budget. Thanks again - we hope to be of service to you again soon.
Beautiful new windows
Customer Service
Quality
Value
We are delighted with our new windows. They look so lovely and are very high quality - sturdy and substantial. We have been really happy with all aspects of customer service. Everyone turned up when they said they would, were flexible with dates to accommodate us and were friendly and professional - designer, surveyor, scaffolders, fitters. The fitting was amazing - not even any touching up required around the new windows. There is a really small problem with one of the panes of glass (some marks that won't come off) but we phoned Finesse and they are replacing with it without any fuss - excellent customer service. Thank you to everyone at Finesse - we are very happy customers and I smile every time I look at my new windows.
Customer in West Midlands Posted on 11/06/2019 , work completed 31/05/2019
The trader replied (on 19/06/2019)
Hello and thank you for your kind words. We love it that you smile every time you look at your new windows:)
Reliable efficient firm
Customer Service
Quality
Value
I had used this company before and didn't hesitate to go back to them when I needed three very old UVPC windows replacing which had not originally been installed by them. That was only because I hadn't heard of them then. I would use them every time and highly recommend them to others for their customer relations and their efficiency. I was stunned by the speed the work was carried out. I had a preliminary visit from a really friendly designer who had remembered me from the last job that had been carried out and in two weeks the job had been completed to my satisfaction! Everybody I dealt with was polite, friendly, prompt and efficient. The workmanship of the installers appears to have been excellent and I find it incredible that they can just pop out old windows and insert new ones without any need for me to do any touching up or redecorating after they have been.
Lynne Posted on 10/06/2019 , work completed 03/06/2019
The trader replied (on 10/06/2019)
Hi Lynne, thank you for your kind words. We do pride ourselves on our ability to cause as little disruption as possible to your home. One of the reasons we invest in our own factory to make our own products is so that we are able to manufacture efficiently when required to meet your timescales. We are really pleased that you have enjoyed your experience with us and we very much appreciate your repeat custom. Thanks again for trusting us with your business.
Excellent local family-run business offering highest quality products
Customer Service
Quality
Value
Finesse are a company that provide a totally customer-focused service using only the highest quality products. They have just completed a conservatory refurbishment, fitted new guttering and soffits, installed a bespoke porch, replaced two patio doors and new garage doors at our property. Each job has been completed to a very high standard in a timely and efficient manner. These days its refreshing to find a company that actually takes pride in the work that they do and stand behind their promises with a 10-year guarantee. As with all large jobs, sometimes things don't always go quite as expected but Finesse went out of their way to make sure that these were sorted without any headaches for me and my family. They also tidied up after each job very thoroughly. The personal touch is what sets this company apart from others. We couldn't be more pleased with the results. Special shout out to all of the lads who helped on the various jobs - Ray, Matt, Darren, Kent, Jez, Will, Nigel and Ian. I have no hesitiation in recommending this highly professional company and I am now saving up the pennies to have them back again next year to do some more work for us. Great work guys - thanks.
Customer in Birmingham Posted on 05/06/2019 , work completed 05/06/2019
The trader replied (on 06/06/2019)
Hello & thank you for your review. It was a real pleasure working on your project and every one of our installers has commented how much they enjoyed working for you - so thank you for making it a pleasure for us as well! We would be honoured to have the opportunity to carry out more work for you in the future so please do get in touch as and when you need our help. Thanks again - we really appreciate your business.
Second to none
Customer Service
Quality
Value
Having already had a front door off finesse, being extremely pleased I had no hesitation to have them replace the orangery roof in the kitchen. The old roof which had been fitted by an other company was leaking, and I was at my wits end trying to get it fixed. When I asked finesse if they would mind having a look they did so and informed me of the problem, they did try to help to fix it without having to have a total replacement (which shows what an honest and great company they are), however a full roof was needed. From start to finish the professionalism was second to none, all the staff from sales to fitting , reception and the factory guys are just so friendly and their knowledge is amazing. My new roof is now on, the mess the previous people made has been rectified and i can tell the difference straight away. I cannot recommend these guys enough.
Customer in Worcestershire Posted on 28/05/2019 , work completed 15/05/2019
The trader replied (on 30/05/2019)
Hello and thank you for your feedback. We live for comments like this. You have perfectly summed up everything that we strive to achieve on every job. Friendly, expert advice. Professional manufacture and installation teams. Transforming our client's homes and solving their problems in a way that only we can with our own unique brand of customer care. Thank you for giving us the opportunity to carry out this work for you.
Professional, reliable and fantastic quality
Customer Service
Quality
Value
We recently had to adapt our bathroom into a wet room for our severely disabled daughter. Finesse were recommended by a friend and from start to finish their professionalism, project management and care was impeccable. We had a new bathroom window from Finesse, which has helped to transform the bathroom to help suit our daughters needs. The project was completed very quickly and with minimal disruption. During the project, I spoke with different members of the Finesse team who were able to respond to our questions immediately and helped to reassure me that the project would not impact on our daughters routine. We are more than pleased with the quality of our new window and the follow up aftercare and cannot thank the team enough for their consideration throughout the project. I would highly recommend Finesse to anyone looking to make home improvements.
Customer in West Midlands Posted on 15/05/2019 , work completed 15/03/2019
The trader replied (on 16/05/2019)
Hi and thank you for your kind words. We are so proud to have been involved in this project for you. We hope to be of service in the future should you ever need our help again. In the meantime - thank you for your valued business and best wishes to you and your family.
Period house new windows
Customer Service
Quality
Value
From the very outset of the enquiry to fitting of numerous windows, the service was excellent. All aspects from advice, sales, surveying through to fitting were seamless and communication was good on every level. The fitters were thoughtful, tidy and polite. We are really pleased with the product and would not hesitate in recommending this company.
Customer in Worcestershire Posted on 14/05/2019 , work completed 03/05/2019
The trader replied (on 15/05/2019)
Thank you for your your review - we will certainly pass on your kind words to all of the team that were involved in your project. It's a real privilige to be able to work on properties such as yours where every detail is crucial to ensure we achieved as close a match as possible to your original windows. We find that the time we take in the design phase of the windows makes all the difference to the finished installation and we are so pleased that you are happy with the finished result in your lovely period home.
Highest quality windows and service
Customer Service
Quality
Value
Finesse replaced a rotten timber framed window and door at the rear of our house with a lovely UPVC-framed fitting. Communication was clear, the surveyor was knowledgeable and helpful and we were offered a choice of styles. The job was completed quickly. The fitters were polite, tidy and did a fantastic job. The new door has enhanced our house. I would have no hesitation in recommending Finesse.
Customer in West Midlands Posted on 14/05/2019 , work completed 17/04/2019
The trader replied (on 15/05/2019)
Thank you for your kind words. We are very pleased to have been able to work on this project for you. It's amazing to see how the change from a single door to a double (French door) has made such a huge difference to your home. Thank you again for inviting us to work on this project for you - and please do get in touch if we can be of service in the future as you develop your lovely home further.
Amazing attention to detail and unparalleled service!
Customer Service
Quality
Value
Finesse Windows have been amazing to deal with from start to finish. We have a property built in 1880 that had beautiful original window designs but they were cracked, painted shut, had secondary glazing and it was time to get them all looking good and working again. My only stipulation was to replicate the original windows and Finesse did a fantastic job - we have had so many compliments about the finished installation. After living with the windows for a few weeks we realised one was sticking slightly when we opened it and the furniture on another was white instead of black. When I contacted Finesse they got me booked in right away and everything was sorted out impeccably. All the staff we have dealt with have been very professional and what could have been quite a disruptive experience within the house has actually been a pleasure. Thank you Finesse!
Customer in Worcestershire Posted on 14/05/2019 , work completed 14/05/2019
The trader replied (on 16/05/2019)
Wow, thank you so much for your amazing review. We really loved working with you on your project. We agree that results are stunning and we are so grateful for the faith you showed us in awarding us this work. It's extremely satisfying for us to know that you are delighted not only with our products - but also with the way in which we go about our work. We always aim to cause as little disruption as possible, appreciating that it's our job to ensure you remain as comfortable as possible in your home whilst we are working. Thank you again and we hope you continue to enjoy and benefit from your lovely windows for many decades to come.