Endorsed by Which?

Heat Electric Northwest Limited

4.9

97 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

HeatElectric is the UK’s freshest, most switched-on and forward-thinking heating company.

With more than a decade working to keep families comfortable using the industry’s most advanced heating systems, and expert understanding of the world’s energy challenges – HeatElectric is 100% focused on keeping our customers warm long term.

We provide the complete home energy solution: solar, energy storage, smart heating and hot water.

We're proud to be a Which Trusted Trader.

What we do

  • Heating contractors

  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • Renewable energy

    • Battery storage
    • Solar panels
  • More Services

    • electric heating systems
    • electric radiators
    • hot water heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
97 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Considerate and Professional Installation of Electric Radiators
Customer Service
Quality
Value
Having decided to heat my home with electric radiators , I researched and received quotes from five companies. Mike from Heat Electric visited my home and listened carefully to what I wanted to achieve. I worked with the Managing Director to agree a quote which was competitive . After a detailed survey from the Installation Manager , a fitting date was arranged. Steve and Liam arrived as promised and worked hard to complete the installation. They explained how to manage the radiators though my phone , with care and patience. I am so pleased with the manner in which this company operates, that I have now ordered solar panels, storage batteries and a Sunamp hot water system , which will enable me to close down my gas boiler for good. I can recommend Heat Electric to anyone who is thinking of reducing his/her carbon footprint and running a green home.
Customer in Cumberland Posted on 16/07/2024 , work completed 09/07/2024
The trader replied (on 17/07/2024)
Thank you so much for taking the time to review your experience with us. We're delighted to hear you are pleased with the service, and with your new ELKATHERM® electric radiators! Warm regards, HeatElectric
A great job
Customer Service
Quality
Value
This was the second time we have used Heat Electric NW. On both occasions, installing electric radiators, replacing gas fuelled water radiators, the plumbers and electricians have worked flawlessly, leaving everything as tidy as they found it, and always with a friendly, patient and helpful manner. The radiators look nice and work beautifully. More expensive to run they are more than worth it as they are far more effective and responsive than our old gas central heating. From initial enquiry to completion of the work I cannot recommend this firm more highly.
Customer in Lancashire Posted on 21/12/2023 , work completed 13/12/2023
The trader replied (on 03/01/2024)
Thank you so much for taking the time to share your positive experience with HeatElectric. We're thrilled to hear that you are satisfied with our service and the installation of your electric radiators. We're pleased to hear that the new system is not only more effective but also responsive to your needs. Warm regards, HeatElectric
Great product, great staff, great work
Customer Service
Quality
Value
We had replacement and new extra Elkatherm electric radiators together with a new consumer unit as part of the installation and a Sunamp water heater, both systems with associated apps. The order was placed at the end of August 2023 and the job was completed by mid October well within the suggested time-frame. The initial survey was informative and friendly and subsequent queries answered quickly. All the staff from the beginning of the project were polite and helpful and the installation was carried out quickly, cleanly and efficiently. Any problems, inevitable in an old house, were solved with great creativity especially the installation of the consumer unit which illustrated how experienced the staff were. This gives us great confidence in case of any issues in the future. The whole project was completed within estimate and we are very pleased with the result.
Customer in Cheshire West and Chester Posted on 31/10/2023 , work completed 19/10/2023
The trader replied (on 06/11/2023)
We sincerely appreciate you taking the time to share your experience with the installation of our ELKATHERM electric radiators and Sunamp water heater. We're thrilled to hear about your positive experience and satisfaction with our services. We take great pride in our informative and friendly initial survey, quick responses to your queries, and the polite and helpful nature of our staff throughout the project. Warm regards, HeatElectric
5* Experience : Updating Airbnb From Panel to ELKATHERM
Customer Service
Quality
Value
With the spiralling costs of electric heating, guests at our 2 small Airbnbs (Victorian conversion) with their inefficient wall mounted panel heaters were using an extraordinary amount of energy yet the rooms still had inconsistent temperatures. We decided to swap to modern, efficient and stylish ELKATHERM, the S range as ours are standard height. Heat Electric came recommended to us by a friend. With 25yrs in the property/interiors market, we deal with all types of traders & installers, and this was hands down one of the best experiences ever. The initial contact & advice was professional and speedy, with good comms and immediate action. The installation day was a delight. Friendly and knowledgable duo Ethan and Liam arrived on time with smiles, and couldn't do enough to make the day run smoothly. Nothing was too much trouble, including swapping a single surface mounted socket to a double just to make the usability of the socket better for us - no extra charge. They brought a Henry Hoover with them and fully cleaned everywhere up, and cut up and took away all the packaging, it was as though they'd never been. For me as a professional project manager, it was the care they took, their obvious pride in their work and little things like the patience with which they explained the App and remote system of control. It's increasingly rare to be so impressed by installers and these two were a credit to their employers. 10/10
Customer in Greater Manchester Posted on 27/09/2023 , work completed 15/09/2023
The trader replied (on 06/11/2023)
Thank you for sharing your outstanding experience with HeatElectric and the installation of our ELKATHERM radiators in your Airbnbs. We are truly grateful for your kind words and appreciation. Warm regards, HeastElectric
Installation of SunAmp hot water system
Customer Service
Quality
Value
Heat Electric replaced our emersion tank with the new innovative and much smaller SunAmp hot water system, and also replaced an old radiator. We cannot fault the courtesy, efficiency and professionalism of the Heat Electric team at all stages of the process from the initial discussion to the final installation. This was all achieved in a timely manner and to budget. There was some confusion over the ideal positioning of the SunAmp to maximise the space efficiency of a tight under stairs storage room, and Heat Electric had no problem in coming back to move the SunAmp which took several hours and replacement pipe work to deliver what we had hoped for.
Customer in Merseyside Posted on 20/07/2023 , work completed 17/07/2023
The trader replied (on 06/11/2023)
Thank you for sharing your experience with Heat Electric. We're delighted to hear that you're happy with the service we provided! Our team strives to provide courteous, efficient, and professional service at all stages of the process, from the initial discussion to the final installation. It's our commitment to deliver what our customers hope for, and we're pleased that you're satisfied with the outcome. Your feedback is invaluable in helping us improve our services. Warm regards, HeatElectric
Reliable and Professional
Customer Service
Quality
Value
We have had our entire gas central heating and boiler replaced by Sunamp and ELKATHERM radiators- a total pf 11 radiators and a boiler It took less than 5 days. Everyone involved in the project was professional, reliable, friendly, flexible and our home was left neat and tidy. If we had a third home we would ask Heat Electric to do it again.
Customer in West Yorkshire Posted on 10/07/2023 , work completed 06/07/2023
The trader replied (on 06/11/2023)
Thank you so much for taking the time to share your experience with HeatElectric. We are thrilled to hear that you had a positive and efficient experience. Thank you for choosing Heat Electric, and we wish you continued comfort and satisfaction with your new heating system. Warm regards, HeatElectric
A really great job
Customer Service
Quality
Value
I had a meeting in December where Garry went through the savings, process and options in detail. Having selected custom colours I was given an estimated time, of 12 weeks, for installation which was within a couple of days of the actual date. The 2 fitters and the electrician that arrived where friendly, professional and efficient. The removal of my old storage heaters and installation of my 6 new radiators took around 5 hours and had no impact on me while I was home. All packaging and rubbish was removed and any plaster dust was hoovered away. All the radiators were quickly put on my wi-fi and the lead fitter took me though how to operate the phone app that gives me control. I would recommend the company to anyone thinking of replacing existing radiators or storage heaters. The product is efficient, elegant and easy to control.
Customer in Greater Manchester Posted on 08/06/2023 , work completed 17/03/2023
The trader replied (on 15/06/2023)
Thank you for leaving us such a positive review. We are pleased to hear the installation went smoothly with little disruption and the team were clean and tidy. This is something we do pride ourselves in. We hope you enjoy a warm and cosy home in the colder months. Warm Regards, The team at Heat Electric Northwest Ltd
Fast and efficient work completed on appointed day with no disruptions.
Customer Service
Quality
Value
A first-class service in all aspects from reception through sales/engineering, installation and aftercare. Six Elka units totalling 8kW were installed to replace five outdated and inefficient economy 7 night storage heaters totalling 9kW. All work is completed in 7 hours with minimal or no disruption to domestic situations. Each room attains a 4 to 5 degree C improved temperature from the previous system on a totally flexible level and consistently reaches 22 degrees with no cold spots, floor to ceiling, wall to wall. The house has a high level of insulation fitted to all external and adjoining property walls with maximum insulation to loft and roof structures. Therefore combining the Elka units with this structure resulted in a consistent reduction of electricity consumption of 24 to 26% compared to the Economy 7 system with the same insulation. Since installation, there has been no need to resort to auxiliary heating whatsoever.
Customer in Greater Manchester Posted on 24/05/2023 , work completed 02/03/2023
The trader replied (on 15/06/2023)
Thank you for taking the time to leave us a review, we are thrilled to hear you are happy with the service you have received from the team. It's also great to hear your ELKATHERM radiators are already making a difference in your electricity consumption. Warm Regards, All of the team at Heat Electric Northwest Ltd
Excellent service
Customer Service
Quality
Value
We needed to replace old storage heaters with radiators that would be more economical to run. The service we received was excellent from start to finish. Everything was clearly explained during our initial home visit and any questions were answered in a professional and friendly way. Removal of the old radiators and installation of the new ones was all done in one day and the two installers did a great job explaining how the settings worked on the radiators and leaving the house spotless. We also received comprehensive written instructions to refer to. Really pleased with the radiators and the degree of control that you have for each one. All the staff have been extremely helpful, friendly and professional.
Customer in Merseyside Posted on 11/11/2022 , work completed 07/10/2022
The trader replied (on 15/11/2022)
Thank you so much for your kind words and taking the time to review your experience with Northwest Heating Solutions. We love hearing from customers once our installations have been completed. We hope you enjoy your new electric heating system. Warm Regards, the team at Northwest Heating Solutions
Overall very good service
Customer Service
Quality
Value
We needed a storage radiator for a hobby room. The whole service from the initial site visit through to installation was excellent in terms of communication (friendly, timely and informative) and every step in the process happened on or before the agreed dates. In addition the product is of a high quality. Very happy customer.
Customer in Cheshire West and Chester Posted on 31/10/2022 , work completed 14/09/2022
The trader replied (on 01/11/2022)
Thank you so much for your kind words & review of your experience. We are delighted to hear that you are happy with the service received from the team, and with your new ELKATHERM® electric radiator. Warm Regards, Northwest Heating Solutions.