Endorsed by Which?

Outlook Window Cleaning

4.8

330 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About


ESTABLISHED IN 2004 WE ARE A FAMILY RUN WINDOW AND GUTTER CLEANING COMPANY LOCAL TO CHELTENHAM THAT OPERATES USING TRADITIONAL METHODS ONLY, THAT IS TO SAY THAT WE DO NOT OPERATE A "REACH AND WASH" WATER FED POLE SYSTEM. WHILST THESE SYSTEMS HAVE THEIR UNIQUE PLACE IN THE MARKET IT IS OUR CONTENTION THAT TRADITIONAL METHODS ARE STILL THE BEST, AS DO ALL OF OUR CUSTOMERS. UNLIKE ANY WATERFED POLE SYSTEM WE USE VERY LITTLE WATER, THAT IS TO SAY LESS THAN 10 GALLONS A DAY, ALL OF WHICH IS DRAWN FROM A TOTALLY SUSTAINABLE SOURCE OF RECYCLED RAINWATER. WE OPERATE IN CHELTENHAM AND THE SURROUNDING AREA OFFERING WINDOW CLEANING AND A VARIETY OF OTHER SERVICES (AT A FREQUENCY TO SUIT YOU, INCLUDING ONE OFF AND AD HOC)

WE ARE ALSO MEMBERS OF:

THE GUILD OF MASTER CRAFTSMEN AND

GLOUCESTERSHIRE TRADING STANDARDS "BUY WITH CONFIDENCE" APPROVED TRADER SCHEME.

PLEASE VISIT OUR WEBSITE FOR MORE COMPREHENSIVE INFORMATION (LINK AT THE TOP OF THE PAGE)
(MARK HADLEY T/A OUTLOOK)

What we do

  • Cleaning services

    • Gutter cleaning
  • Conservatories

    • Conservatory maintenance
  • Window Cleaning

    • Domestic window cleaning
  • More Services

    • window cleaning
    • gutter clearance
    • gutter repair
    • guttering

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
330 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Fast and professional service
Customer Service
Quality
Value
I followed Mark's truck and took a photo of his ad. Texted him and he replied immediately. He came round I person the next day and gave a quote. Appointment made which suited me and was within a week of seeing him. Mark and his son cleaned all the external Windows and bi- folding doors. Also, cleared out a huge amount of moss and debris from the gutters. Price reflected quote. They were quick, professional, cleared up after the job and worse shoe protectors inside. Also, very friendly and cheerful. I have booked them on a regular basis now. Highly recommend.
Jules25 Posted on 06/11/2018 , work completed 06/11/2018
The trader replied (on 21/11/2018)
Thank you for your review Jules, we really appreciate the time you have taken to review our work.
Quick response and quality work
Customer Service
Quality
Value
They came to clean the windows of our house. Mark responded the same day to my phone message and came around that afternoon to quote, they were back early the next week to do the work. They aren't cheap but are good value as the price reflects the work put in. Using traditional window cleaning techniques rather than poles means we still have all of our aging glazing bars intact!
Richard Tuffin Posted on 05/11/2018 , work completed 05/11/2018
The trader replied (on 19/11/2018)
Thank you very much for the time taken to send in your review of our work.
Gutter Cleaning
Customer Service
Quality
Value
Very professional. Quick to respond to request for a quote, and available next day after accepting quote. Gave good advice on reducing risk of future problems, and took all the rubbish way with them. Definitely recommended.
Robin Clarke Posted on 31/10/2018 , work completed 31/10/2018
The trader replied (on 05/02/2019)
Thank you for your review, much appreciated.
Hassle free
Customer Service
Quality
Value
Mark cleaned all our windows (they're large and include 2 patio doors) and cleared our gutters. He and his son did a great job. We chose Outlook because they were on Which Trusted Traders and had lots of great reviews. Mark came out promptly after we first contacted him, to quote and was able to find a time to come and do the work not long after. The work itself was done to a high standard and Mark gave good advice on gutter maintenance. Really pleased
Joanne, Gloucestershire Posted on 10/10/2018 , work completed 10/10/2018
The trader replied (on 31/10/2018)
Thank you Joanne for your review of our work, we appreciate the time and effort you put in very much.
Great communication and fantastic job
Customer Service
Quality
Value
Mark and his team returned my email quickly and arranged a visit to review the property. Their quote was reasonable, especially for hand cleaning, and they were able to do the first clean at the same time. They are friendly and approachable. I have booked them in every 2 months for our 3 storey town house.
Christine Posted on 06/10/2018 , work completed 06/10/2018
The trader replied (on 17/10/2018)
Thank you very much Christine for taking the time to review our service.
Punctual & Proffesional
Customer Service
Quality
Value
Mark & Johnny are a great team and very good at what they do. We've been customers for a couple of years or so and have no need to look elsewhere.
Welsh7 Posted on 05/10/2018 , work completed 05/10/2018
The trader replied (on 05/10/2018)
Thank you for your review, much appreciated.
Prompt & efficient
Customer Service
Quality
Value
Came to quote the same afternoon as called. Job - gutter clearing - done two days later, quickly and efficiently.
Hjgw27 Posted on 04/10/2018 , work completed 04/10/2018
The trader replied (on 04/10/2018)
Thank you for your review and the time taken to send it in, very much appreciated.
Careful & efficient
Customer Service
Quality
Value
Outlook Window Cleaning understood to clean my windows on my 1926 house. These are not as straightforward as modern windows, too many small panes. They were very pleasant to deal with and did an excellent job.
Patricia, Gloucestershire Posted on 02/10/2018 , work completed 02/10/2018
The trader replied (on 09/10/2018)
Thank you very much for your review Patricia, much appreciated.
Just as I expected
Customer Service
Quality
Value
I have used Outlook previously so that in itself is a recommendation. On this occasion, I needed the gutters cleaning and the UPVC cladding on the apex cleaned. Also, cleaned were 2 upstairs UPVC windows, which we were badly soiled. I was given an estimate beforehand. Mark arrived on time and did a first class job within the estimated price. Will definitely use again.
Which? Trusted Traders Consumer Posted on 20/09/2018 , work completed 20/09/2018
The trader replied (on 05/10/2018)
Thank you for taking the time to send in your review of our services.
My review
Customer Service
Quality
Value
Excellent work.
Which? Trusted Traders Consumer Posted on 19/09/2018 , work completed 19/09/2018
The trader replied (on 05/10/2018)
Thank you for your review.
Very professional Work
Customer Service
Quality
Value
Gutter emptying and cleaning to a high standard. Right from the word go, Mark provides a thoroughly professional service, with quotes and invoices of a high standard. All work is talked though in advance and advice offered for future reference. Highly recommended.
Cheltenham Owl Posted on 17/09/2018 , work completed 17/09/2018
The trader replied (on 18/09/2018)
Thank you very much for taking the time to review our service, always appreciated.
Excellent service!
Customer Service
Quality
Value
Prompt & quick. Good window clean. Friendly tradesman/team.
Which? Trusted Traders Consumer Posted on 13/09/2018 , work completed 13/09/2018
The trader replied (on 24/09/2018)
Thank you for your review, much appreciated.
Professional and reliable.
Customer Service
Quality
Value
They helped to fix a leaking guttering. They came earlier than they said which was good and the price was as agreed. They were very efficient and friendly.
Katy, Gloucestershire Posted on 11/09/2018 , work completed 11/09/2018
The trader replied (on 09/10/2018)
Thank you for taking the time to post your review of our service, always appreciated.
Very professional and friendly
Customer Service
Quality
Value
Offered a very good service in a timely manner, came to look at the job in hand, left me with description of work required and cost, I was happy to book an appointment for the work to be completed. Arrived as planned, completed work in a professional manner, a great job!
Mrs Price Posted on 07/09/2018 , work completed 07/09/2018
The trader replied (on 27/09/2018)
Thank you for your time and effort reviewing our service, very much appreciated.
Prompt and professional
Customer Service
Quality
Value
Always reliable, always pleasant and does great job.
Yvonne, Gloucestershire Posted on 25/08/2018 , work completed 25/08/2018
The trader replied (on 05/09/2018)
Thank you for filling in he review Yvonne, we really appreciate the effort.
Efficient & courteous
Customer Service
Quality
Value
Gutters cleaned efficiently at time and cost previously agreed.
Graham, Gloucestershire Posted on 24/08/2018 , work completed 24/08/2018
The trader replied (on 14/09/2018)
Thank you for taking the time to send in your review of our service, much appreciated.
Prompt & clean
Customer Service
Quality
Value
Very clean & tidy. Let us know what he had done & why. Also, recommended other things to watch out for and said that we didn't need new pipes for many years to come. Saves us money.
Rodney, Gloucestershire Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 03/09/2018)
Thank you for your review Rodney and the time taken to complete it, very much appreciated.
Prompt & professional
Customer Service
Quality
Value
Windows & Frames cleaned inside & out. Excellent job.
Paul, Gloucestershire Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 03/09/2018)
Thank you for filling out the review, really appreciated, pleased that you were so happy with our service.
Excellent family business
Customer Service
Quality
Value
A polite & friendly father and son team who did everything expected to renovate neglected gutters and windows. Excellent communicator and a pleasure to have on site.
Neil, Gloucestershire Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 05/09/2018)
Thank you for your review Neil,we are happy that you were pleased with our efforts.
Professional, friendly & very good.
Customer Service
Quality
Value
We used Mark Hadley at Outlook Window Cleaning to fix and clean out our gutters and conservatory valleys, as well as clean all the external windows and conservatory roof. They were on time, very professional and took care over each stage of the job, with fixes and other items very well explained. Very professional and highly recommended.
Steven, Gloucestershire Posted on 17/08/2018 , work completed 17/08/2018
The trader replied (on 30/08/2018)
Thank you for taking the time to review our work Steven as well as your very kind words, very much appreciated all round.
My review
Customer Service
Quality
Value
Quick & efficient.
D, Gloucestershire Posted on 03/08/2018 , work completed 03/08/2018
The trader replied (on 29/08/2018)
Thank you for taking the time to complete the customer review.
Brilliant job.
Customer Service
Quality
Value
We could choose how often work was done and can change frequency at any time. We are not under any pressure to have unnecessary work done, in fact were told one job we requested was not needed as often. Bill put through letterbox in addressed envelope for easy payment if we were out.
Terence, Gloucestershire Posted on 30/07/2018 , work completed 30/07/2018
The trader replied (on 29/08/2018)
We are pleased that you were pleased, thank you for your review.
Great work, very professional service
Customer Service
Quality
Value
Mark was quick to get back and book us in and his service is great and reliable, will use on regular basis.
Claudia Posted on 26/07/2018 , work completed 26/07/2018
The trader replied (on 29/08/2018)
Thank you Claudia, for taking the time to fill in the review.
On time and on budget.
Customer Service
Quality
Value
Mark cleaned my windows, gutters and Fascias. He responded to my initial query promptly. The amount charged was the same as the initial quote. The work was carried out on the day and time he was booked.
Rowena, Gloucestershire Posted on 25/07/2018 , work completed 25/07/2018
The trader replied (on 29/08/2018)
Thank you Rowena
Excellent service
Customer Service
Quality
Value
Really pleased with gutter cleaning service. Very tidy and friendly, and dealt with my three storey building with a variety of rear extensions with no problems
Jeffers Posted on 19/07/2018 , work completed 19/07/2018
The trader replied (on 29/08/2018)
Thank you Jeffers for your review