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Trusted Traders

Trust Electric Heating Ltd

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4.7

99 Reviews

Opening Hours
Today - 09:00–21:00
  • Monday 09:00–21:00
  • Tuesday 09:00–21:00
  • Wednesday 09:00–21:00
  • Thursday 09:00–21:00
  • Friday 09:00–21:00
  • Saturday 09:00–21:00
  • Sunday 09:00–21:00

About

We are a British manufacturer and deliver in the UK. We launched the neos electric radiator heating system in 2018 a UK and International patented product. The neos is the only electric radiator with patented Cool wall and Quadvex technology. The neos is Made in Britain in Leeds and is inspired by German Electric Heating technology.

The neos has a soapstone core that retains the heat and due to its aluminium casing it conducts the heat 2.9 times more effectively than mild steel - thus warming your room quicker.

We offer a selection of thermostatic controls to fit with your lifestyle, an array of colours , finishes, styles and sizes and we have one of the longest guarantees of 25 years. Slimmest modern storage radiator on the market and the most attractive!

We can give you firm evidence on the efficiency and effectiveness of our product as we work with Huddersfield University. They test and verify our products.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • More Services

    • german electric radiators
    • electric heating
    • storage heaters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.7
99 reviews
Customer Service
4.7
Quality
4.8
Value
4.5
Sort by
Good advice and very efficient installation
Customer Service
Quality
Value
The challenge to replace outdated night storage heating was dealt with easily and efficiently by the company. Home visit and advice from Chris was clear and handled well. The installation team, Costas and Charlie, couldn't have been more helpful in ensuring that the work was completed to full satisfaction. Considering the difficulties I had in previously sourcing any company willing to do the full work, including removal of the old heaters, I recommend Trust Electric Heating Ltd wholeheartedly.
Alasdair in Perth and Kinross Posted on 01/04/2021 , work completed 30/03/2021
Absolute pleasure
Customer Service
Quality
Value
Had a Clearview Conservatory built last summer and Trust Heating fitted a Radiator in August 2020. Really impressed with how radiator looked and easy to operate, retaining constant temperature and very 'clean' heat. As we had storage heaters in old farmhouse, contacted Trust Heating in February. Next day Sales Rep Chris came and advised us, his knowledge and presentation is incredible. Ordered 6 radiators there and then. Ghia then kept us in regular contact, and radiators were fitted on Wed 10 March. The 2 installation guys (Costas and colleague) were fantastic, so courteous and helpful. All radiators fitted and they overcame a couple of unforeseen issues, and stayed until 6.15 to finish the job, set the timers etc. They did a wonderful job. Olivia then followed up with a call to check we were happy with everything, and we were. What a pleasure to deal with a Company who has a fantastic product, gave a superb service throughout and kept us fully notified at all times, and delivered exactly on time. A rarity these days. Cannot thank you all enough, and will be in touch again as we will need more radiators for the house.
Customer in Wrexham Principal Area Posted on 12/03/2021 , work completed 10/03/2021
Poor service
Customer Service
Quality
Value
I had two of there radiators installed. They look good. The engineers that came out with very polite, professional, get the post clean and tidy but as to there customer service could do a lot better. Once these were installed and they had the rest of the money they didn't what to know as the radiators needed to be hardwired and a switch needed be put in to allow for the economy 7 to be on all the time. They didn't care I had to call them back and all I got was I have to check with the engineers even though both of us have been trying to get electricians to come to the property at short notice. Also when they have said they will call back it took 4 days to get back to me but that was for me to pay. So take care with this company.
Customer in North Lincolnshire Posted on 27/10/2020 , work completed 23/10/2020
Poor customer service
Customer Service
Quality
Value
We had two heaters and a towel rail fitted but have a thermostat issue which they have promised to repair multiple times and never fulfilled this. I have called multiple times, written emails, spoken to an out of office engineer and still nothing back from them. Not acceptable for the price of the product!
Customer in Surrey Posted on 21/10/2020 , work completed 01/03/2019
The trader replied (on 22/10/2020)
Dear Customer, I would like to offer an apology for an error on our behalf. We have recently taken on some new staff in the customer service area, and despite ongoing monitoring and training we are giving them they are prone to an odd mistake. If you look the email below you will see that we took your complaint about the Salus system seriously and Gia followed our correct procedure in forwarding your complaint over to Salus complaints department. However unfortunately she accidently forwarded it to our info@ account. So we did have the intention to escalate the matter on the first available date. I was the duty engineer over the weekend that you reported the faulty Salus thermostat, and you agreed with me that you were very happy with the Neos Radiators however you were very unhappy with the Salus system. I explained to you that we would forward your complaint on to Salus at the earliest convenience, which we clearly attempted on the 19th. Whilst I understand your frustration with this matter I do feel it is unfair to leave a negative comment about Trust when it has been established that it was the Salus product at fault and that we where prepared to help you with this mater. Moving forward we have passed your problem on to Salus and they should be in touch asap. If you don’t get a satisfactory result from them then please come back to ourselves and we will be more than happy to help with replacing your Thermostats with our Protostats. Warmest Regards The Trust Team
Two new heaters
Customer Service
Quality
Value
Had old storage heaters removed and new electrich heaters fitted. The compnay is very Professional and the fitting team were very clean and did a very tidy job for my mum in her 80's i would recommed this company 100% great job.
Customer in Staffordshire Posted on 03/06/2020 , work completed 02/06/2020
Very good job, prompt and efficient
Customer Service
Quality
Value
A very professional company and easy to contact!
Robert, East Yorkshire Posted on 02/03/2020 , work completed 02/03/2020
Installation of heaters
Customer Service
Quality
Value
Excellent service from site survey to installation. Good communication and update information. Good explanation by engineers of controls relating to heaters. A satisfied customer - thank you.
Customer in Hertfordshire Posted on 13/02/2020 , work completed 12/02/2020
Very Good Job Overall
Customer Service
Quality
Value
The service I received was very good, I just had reason to complain a couple of times. I had to chase my quote after a couple of days. I paid my 50 percent but had to chose installation date which in the end I did not get a call back and company closed for 7 weeks. I rang on 6/1 and was told it was 8/1 which is short notice. But overall, we are very happy with the heating.
Alison, East Sussex Posted on 09/01/2020 , work completed 09/01/2020
Exceptional service.
Customer Service
Quality
Value
Fitters were prompt and polite. They did not make any mess. One of them explained how to work the thermostat and even gave me his mobile number to call should I need him. Excellent tradesmen to match product.
Mike, Wiltshire Posted on 12/12/2019 , work completed 12/12/2019
My Review
Customer Service
Quality
Value
Very pleased with company service and installation. Also very pleased with the radiators.
Barry, Hampshire Posted on 03/12/2019 , work completed 03/12/2019