APG Domestic Services Limited

We had a leaking tap and employed APG to fit a new one. We received courteous attention, the plumber turned up when promised, he was polite & tidy. Another great service delivered by APG

This is the first time we have used APG, having read some reviews and being quoted the cheapest price we could find we decided to use them. It turned out to be a great decision, the work carried out was fantastic and their helpful and honest opinion helped us make the right decision on our boiler system. The workmen were friendly and efficient. Our heating system is now working better than it ever has done! We would highly recommend using APG.

Having used APG for several years, I have no hesitation in recommending the company. From emergency repairs to an old boiler (once squeezing me in on Christmas Eve) to installing a new boiler and radiators, the engineers are always knowledgeable and polite. Every job has been done well, with explanations given as to what needs doing and options presented clearly so I could make informed choices. Today's job was a routine annual boiler service, which was completed efficiently and thoroughly. I have total confidence in the company and every person I have either spoken to in the office or who has come to my house to complete work has been helpful and professional.

Whilst carrying out routine service on our boiler and separate gas fire, the Technician spotted a dangerous fault on the fire. He was able to isolate the fire and arrange for the fault to be rectified by APG (I hope): until which time the fire cannot be used. The fault found had the potential of causing an explosion (and nearly did)! Thanks APG - job well done

I asked APG to repair a leaky shower pipe. An appointment was made for Thursday. Later in the day I received a call asking if a plumber could come early. He came, sorted the leak, cleaned up and left. The invoice arrived the next morning. Everyone was polite, cheerful and respectful. A fab service, thanks!

I have to particularly thank Mel at APG who went beyond what you expect from a company when an online Franke retailer failed to honour a warranty. The situation arose when a waste master was found to be faulty when the plumber tried to install it. Numerous phone calls and e-mails to the supplier Sinks.co.uk achieved nothing. We had been waiting 6 weeks for a replacement or a fix. Mel took over when she rang to enquire about the delay. After explaining the situation to her she contacted Franke on our behalf and the problem was fixed the following day. Excellent friendly company who exceed expectations.

During a routine boiler service on 21st January the engineer from APG advised us that our boiler was severely corroded and required replacement ASAP. He offered to show me the problem but I was happy to accept his explanation. He made a temporary repair and arranged for a quote to be given that very day for the boiler I wanted. The company went out of their way to arrange installation for Wednesday 27 January. The new boiler was fitted, central heating system flushed and house warm before tea time. A great job, very clean and carried out by an engineer who obviously new his stuff. Many thanks to all involved.

I needed a new boiler so I contacted APG following a recommendation from a friend. The boiler was fitted with very little disruption or mess and I'm very pleased with the result. The price i was quoted was the price i paid so there were no hidden extra charges. From my initial call to the boiler being installed I found everyone I spoke with to be polite, friendly, and professional. They kept me updated throughout the process and followed up after installation to make sure it had been done to my satisfaction, which it had. I can't rate APG's service highly enough and would definitely use them again.

APG have been servicing my heating system for over ten years, have installed a bathroom, several other small jobs and most recently replaced the boiler and carried out a few upgrades to the system. All the team are helpful and friendly, nothing is too much trouble and everything is carried out in a professional manner and completed to a high standard. I’ve never had a missed appointment or any issues with their work and I have no hesitation in recommending APG.

Just a boiler service this time but I can't rate this company highly enough. Great value, great service and great service engineers and support. Always helpful and polite. Absolutely a Trusted Trader.

I've been using APG for 2 years now. I manage a rental portfolio and if I need a gas/electrical safety certificate or having plumbing/electrical issues I wouldn't call anyone else. Well priced, efficient, reliable and the job is done right.

APG are always professional in all aspects of our dealings with them Whether it is the phone booking, the boiler service or bathroom work or any advice/enquiry. During these trying Covid times the engineer was very cover aware and totally safe. We have had 3 bathrooms completely refurbished by them and an annual boiler service for 10 years without any single issue. Keep up the good work

Used APG several times and they always turn up on time and complete the works without issue. A very well run company.

Called out to look at malfunctioning boiler on a cold and frosty morning. Problem explained to me and how to attend to it in the future. Reliable efficient and friendly service at competitive rates. I would definitely recommend this company.

APG have serviced the boiler in our new build house for the last two years and they are reliable and professional. The engineers are knowledgeable and happy to answer any questions about the work they are doing. The work done has always been satisfactory and thorough. They also helpfully reminded me about my boiler service this year which had slipped the radar with everything else going on which was appreciated. Their quotes are also reasonable. I am happy to recommend them to others.

I had already had a quote from British Gas to replace my ancient boiler but decided to go straight to the boiler manufacturer, who set me up with APG as their local accredited installer. Peter from APG came out the very same day and I immediately felt more confident after he talked things through properly with me. I received a quote later that day which was more reasonable than BG. I was able to get an install date quite quickly and the work was completed in the expected time. The plumbers were very neat and tidy, which kept disruption to a minimum. The whole process was relatively painless. We had discussed installation of an electric fire, which was missed off the work order. When I phoned about this Peter again came out immediately to assess the work that needed to be done to complete the job. I received a speedy follow up phone call and invoice after the boiler installation. The invoice was as quoted, and while it was a hefty sum I feel this was in proportion to the amount of work that was needed in my case. Very pleased with the service overall. Will definitely use them again if needed, and would recommend.

This is such an excellent firm - high quality work and great customer service. Couldn't recommend them highly enough.

I contacted APG after we developed a leak on a radiator and another radiator not working. I booked in with the main office, who were very efficient. An engineer attended my property on time, was polite and fixed both radiators in a timely manner. I received an invoice the day after and the price was very competitive. I will most definitely use APG again.

Steven came to resolve some gas pipework issues for us. Really pleasant guy, cracked on with the job as soon as he arrived and got it finished as quickly as possible. The conditions were not ideal, cold with rain and snow, pretty horrible, especially when trying to solder, but that didn't slow him down. And got the problem solved.

I'd not used APG before. I booked an appointment and APG gave me 1hour notice prior to arrival. Luke was very quick to diagnose the fault. He replaced the Synchronous Motor on the Heating Zone Valve and tested the system. Job completed within 30minutes. I was invoiced the same day, payed via digital banking. Overall very efficient service.

Have used APG for a number of years and always had excellent service. Everything explained and charges reasonable. What makes them stand out in my opinion is the 100% reliability which is not always the case with others in this business. APG always, without fail, turn up when they say they will and do what they said they will do.

It was very easy to make an appointment for a boiler service and I was advised of the most cost-effective way of solving my problem. The engineer arrived on time and was polite, efficient and very helpful. Overall I was very satisfied with the service i received. Well done APG :)

From the initial quote for my replacement boiler to the fitting I have been extremely pleased with APG. The attitude of the staff and workmanship has been first class. Would definately use their services again

Did a great job servicing my combi boiler and gas fire, even went to the trouble of repainting the coals on the fire and the backplate, looks great now, thanks very much.

We have used APG for many many years for annual servicing, installing new boiler, radiators and any heating issues. On this occasion we had problem with our old room stat which led to our heating packing in. APG (Nathan) turned up on the day we phoned, as promised. He installed new unit by the boiler and replaced the room stat. He did this with no fuss / no mess and he explained what was going on. All worked immediately and boiler booted up/ rooms heated up. All was up to the high standard we have come to expect over the years.

Annual boiler service carried out punctually and professionally, as usual. We have used A.P.G. several times without complaint and will continue to do so. They fitted our boiler several years ago and have serviced it annually ever since. Additional work has been carried out for us, mostly to a high standard. We once had a very expensive quote from them but otherwise I would highly recommend. M. Tarry Leyland

I recently had my boiler and fire serviced. The young man who carried this out was polite, courteous and highly efficient. He put covers over his shoes and placed a large cloth in front of the fire before carrying out the service, which was very helpful. He explained what he had done regarding the service of the boiler and fire.

Over a 3 day period Will and James managed to completely remove an old gas fire with back boiler on the ground floor, a hot water cylinder on the first floor, and two tanks in the attic, before installing a new ATAG Economiser 35 Plus Combi boiler in an upstairs bedroom. All works were undertaken with the minimum disruption, in a neat and tidy fashion, to our complete satisfaction. The old fireplace was blocked up and all other areas made good. We have used APG Domestic Services Ltd., several times before, always with the same result. An excellent and value for money service, to be highly recommended. The staff are very helpful and courteous and nothing is too much trouble.

Recently had a combi boiler fitted after finding that I had a water tank that was leaking. From the first initial investigation into the problem to the expert advice given along with 4 options APG were tremendous. I was informed fully what to expect right from the start and true to their word everything fell into place. The two operatives William & James were courteous, clean & tidy at all times. I cant praise this company enough. No hard selling just good honest people doing an honest job.

Thank you very much for a great service, everything was fixed quickly and efficiently, we were worried about the costs (having never used the service previously) but this was very reasonable. We will be signing up for the care plan. Best plumbers we have used!

Excellent workmanship from this company that we have used before, this time to re-fit our cloakroom. The installation date was re-scheduled due the Covid 19 pandemic but we were kept informed and the work was completed on the revised date to a very high standard. All specification was met and the fitter engaged with us every step of the way. Excellent service and workmanship. Thank you.

Despite the current circumstances, APG, once again, delivered their exceptional service and workmanship. Yesterday, with no hot water and a leaking boiler, I spoke to a lovely lady at APG just after lunch. By 4 pm an engineer had called, stopped the leak and arranged for an engineer to call this morning to replace a part. Job done! I have used APG for several years and their service, workmanship and professionalism have stood out.

New combi-boiler & replace radiators add two new radiators for 46yr old system. Excellent staff; work of high quality, very clean and prompt. Excellent product; ATAG combi-boiler was installed replacing existing system boiler, removed lots of pipework and all components of old system. Brickwork repaired when changing boiler was well done and tidy. Biasi radiators (UK made) are very well made, long warranty, great radiators, two new bathroom towel radiators which involved quite a lot of pipework but well worth it. Mother is delighted by quality, standard and by courtesy of installing team; Will, Chris, Marshall and foreman Harry, electrician didn't even have time for a brew - work came first! Would certainly recommend owner, company and products - need seven stars not five. Price quoted was kept; no overages, extra's or oh I forgot to charge you additional charges,

The electricians arrived punctually and carried out the work without any fuss. They tidied up after them and did a fantastic job. Very polite

I've used other firms in the past to service my ancient Baxi back boiler who used it as an excuse to suck their teeth and try to make me spend more money. For the last few years, I have used APG and I now have a firm that I trust to do the work properly at a fair price and I am sticking with them. Previously, they serviced the boiler and installed a new timer (that I supplied) promptly, efficiently and at a fair price. This year, they carried out another service and replaced my timer (at my request, mine was too complicated) with a more suitable one. Again, all first class. Then, the day before flying on holiday, an unrelated fault came up. I only had the email address for Mel in accounts but she organised a team to collect a neighbour's key and fix it in my absence so my son returned to a warm house. I got clear advice on what part should be renewed on my return, to prevent a future occurrence, but no additional bill, even though I asked and expected one. I shall have the igniter replaced, and definitely use APG to carry out the work. I highly recommend them, especially if you are vulnerable, alone and worry about unscrupulous traders. APG will see you right.

I had an ATAG boiler installed in my rental property. My tennants were without heating and hot water and I needed the job doing urgently. From beginning to end I received an excellent service from APG. Peter gave me a very reasonable price for the new boiler. The office staff were helpful, efficient and always kept me updated on installation. I even had a call from Sarah (after the job was completed) to ensure I was happy with everything! APG arranged my boiler installation on a Saturday morning as it was required urgently. Harry arrived at 8am and worked all morning to get the work done. I can't fault his work, he has done a great job and tidied up and showed me how to operate the boiler. The house is lovely and warm now and my tennants and myself are very pleased with the boiler. I would definitely recommend APG.

Having given good advice on boiler selection, APG installed a new boiler to our home, having previously fitted a quality bathroom for us. APG fully meet their stated aim to be 'a company who are a pleasure to deal with". Planning, execution and documentation are all excellent. They have assembled a great team, taking real pride in what they do and do fulfill their promise to their customers. They are distinctive in having documentation that says clearly what matters and encourages the customer to work in partnership with them. Their pricing is fair, reflecting the care and attention that they put into the job. All the staff are courteous and helpful. What more could you want? Well, an APG service agreement for one.

APG gave a very competitive and detailed quote for the replacement of an aging boiler and pipework that didn't require siting the boiler in the kitchen area with all the consequent disruption. The work carried out was of a very high standard and the gas engineers were extremely helpful and tidy at all times. They kept us informed of progress and later gave us guidance on how to use the controls. Two APG staff visited the day after to finish off some snagging jobs and one of the engineers was exceedingly helpful in sealing a number of joints that required attention. We have no hesitation whatsoever in recommending APG Domestic Services for their outstanding, helpfulness, value for money and reliable follow up.

A fault developed with our heating and Luke was the engineer who was sent out following a quick phone call to, as always, a thoroughly pleasant team. Luke worked so hard in diagnosing the fault, leaving no stone unturned, making sure as the customer, we had the quickest and most efficient outcome. The fault was not straightforward and was of a technical nature, getting to the bottom of it was Luke's priority, so reassuring. Luke had to come out a couple of times. The repeat visits were not his fault but down to a supplier sending incorrect parts. Some reading this may think “oh yes you mean he ordered the wrong parts” - NO he did not as we witnessed the phone calls to the supplier and Luke was incredibly clear on what he needed, speaking to technical experts at the suppliers to make sure he got the correct item, but still the wrong parts were sent with the wrong ancillary parts. Luke was incredibly sorry but it was clearly not his fault. Luke is so professional, a real credit to the company. He is also an incredibly polite and pleasant young man. He explained everything he was having to do and why. It is so refreshing to have a company who have such transparency, it really makes you realise you are not just a call out but a person and you are treated with such respect. Luke is a real credit to APG, a thoroughly genuine and lovely person who knows his job inside out, a fantastic ambassador for excellence in his craft. Thank you so much Luke.

APG installed a new boiler as the old boiler was past its sell by date. The installer did a first class job and apart from fitting the boiler he removed all the old redundant piping and tanks etc. The cost of the complete job was very reasonable and I am very pleased with the work carried out. I can highly recommend this company for any future boiler replacement.

Had a new Atag boiler installed by APG Heating Plumbing Electricals. I was transferred from my existing gas engineer as he retired. I have been impressed with my initial meeting, quote and communication with the company. Harry completed my boiler installation, efficiently, tidily, and quicker than I expected. i was shown how the thermostat and timer worker. Now have great hot water and heating. Thanks

Our experience with APG was very good. We contacted their efficient office staff who arranged a visit by Howard who assessed our needs, gave us very good advice about fitting a shower & screen in our bathroom along with extending tiling on the bathside wall to match what was there. Their quotation wasn’t cheap but neither was the finished product after Callum & colleagues had installed it all. We’re very happy with a wonderful job, which - after a final tweak to finish off the seals around the bath - has more than fulfilled our expectations. We’d certainly return for any further work we need doing - thanks, APG!

I booked my boiler in for an annual service (Which I have to admit due to illness had not been done for about 3 years) with Mel who gave me a date and time slot which was about 10 days off. Steve arrived and proceeded to carry out the service during which a leaking automatic air valve had to be changed as it was leaking, the ignitors needed replacing with upgraded units as combustion gases were escaping and then the flue was noticed to be in a corroded state which if it was not replaced meant the boiler had to be turned off until it was replaced and it was the one item Steve did not have with him. However he phoned around and located a new flue which was delivered to him and fitted. When all this work was completed it was well into the evening and past a normal finishing time. All I can say is that I would highly recommend this company to anyone who needs plumbing, heating or electrical work carrying out they go the extra mile for their customers.

This firm is excellent to deal with, no problem too small. They have completed small plumbing works for me efficiently and at reasonable cost. We have just had a new boiler fitted by them. They arrived on time, were very efficient and pleasant. They can be relied upon to do an excellent job and always complete the work to a high standard. This includes the brick work required when holes are knocked into outside walls. We could not recommend them more highly.

APG have recently refitted our downstairs toilet - only a small room but required a lot of work (moving of pipes, raising of floor, insulation, etc). We were extremely pleased with the quality of the work and the professionalism of Steve the fitter. Everything was done to a very high standard, with meticulous attention to detail. Wouldn’t hesitate to recommend.

I cannot praise this company enough. They do a good job and leave no mess. They are very competent and efficient and the fitters are very pleasant to deal with as are the Reception Staff. They replaced the old waste pipe over the conservatory roof with no problem and took away all the old parts. The fitters are very punctual and carried out the job in spite of very heavy rain showers. This company also replaced our boiler in November 2018 with the same good workmanship, which is why we booked them again. I would recommend them 100%.

Decided to get a new boiler rather than keep replacing parts that kept breaking. A quote came through the same day. We thought the quote was very reasonable so we went ahead with it. Great service, all fitted in one day, no mess left and a full explanation on how everything works. We have used this firm a few times now and would definitely recommend. They always turn up on time and usually have the parts on them to fix. Always happy with the service.

When I was told by my previous central heating maintenance company that my boiler would soon need replacing I asked them to quote. The quote was higher than I had expected and I was not really happy with their service. I therefore sought a local dealer through Which?. I am glad I did and cannot fault APG in any way.

Been with APG since 2016 and have the Gold policy - superb value. Today had the annual boiler test with Steve Humphreys. We were kept informed of a slight delay due to an overrunning earlier job by a member of the office team - excellent customer service. Steve was apologetic on arrival which was appreciated but not necessary. He was incredibly pleasant and professional. We really felt he cared and as a customer the level of respect shown by him was something that many contractors lack - thank you. He explained things and did not rush the job at all but has excellent time management. He cleaned fully up too. I would recommend Steve to do a top quality job and with a fantastic personality to go with it! APG are a fantastic team which we have used for plumbing too. If you want a job doing professionally and by a trust worthy company then choose APG.

A fast service from order to installation. Very pleasant heating engineers, clean and tidy workers. I felt comfortable with them in my home. Full instructions given on all aspects of using the new boiler. They also programmed the WiFi controller for me. On leaving told me don’t hesitate to ring the office if further help needed.

I recently refurbished 3 bathrooms at my home. Steve & Leo were the fitters and were extremely pleasant, clean & tidy. The work was completed on time to budget. Both guys displayed great attention to detail. The job took just over 5 weeks and throughout the period they were friendly and punctual. We chose APG because they were able to carry out all the necessary, plumbing, tiling & electrical installations themselves. Most importantly the final product is exactly what we wanted. Invoices were received after each stage as agreed. We are delighted with our new bathrooms and I would have no hesitation in recommending this company. All in all an enjoyable experience.

This is the third time APG have fitted bathroom products at our house in 18 months. They are very professional and extremely tidy. The fitting of our new cloakroom is faultless. Was consulted at every stage of the fit.

We upgraded our existing heating system with a new combi-boiler - removing the existing water tanks and re-piping radiators. During an initial consultation they established our requirements, and discussed alternative solutions - explaining the pro & cons of each alternative before giving us comparative quotes. From quotation to installation took 3 weeks - and the installation was completed in three working days with two guys on-site. A good professional service - delivers what they promise.

Fantastic replacement after boiler breakdown. Prompt quote, fitting and aftercare at a great price.

APG (in conjunction with The Original Bathroom Company, who designed and supplied the bathroom fittings) have just replaced our aged bathroom. Small (1.2m x 1.2m), with uneven walls and random stone foot thick external walls, they were unfazed by all the challenges presented. The ceiling was lowered, internal wall removed, bathroom completely reconfigured and 1.2m wall cabinet installed with 1mm to spare! The team were great - friendly, polite, obviously very experienced, tidy and considerate. Meticulous about communication and consultation on decisions. They coped brilliantly with our lack of work and storage space, made it on time every day through snow and ice and were great with dog and teenager. We are thrilled with the result and would happily use them again for any work. I subsequently discovered that a neighbour uses APG both at work (Preston City Council) and at home and I know that they are really fussy! Completed on time and on budget. Should also mention that we don't have a second toilet so they ensured that we always had a connected toilet available at the end of the day.

APG is a very professional company. They have done superb work on refurbishing the bathroom and went that extra mile. The finished result is just perfect for what I wanted and the communication was first class.

Boiler replacement completed quickly, tidily and professionally. Having used the company for boiler services and repairs for a number of years, I have complete trust in them - all options before I bought were explained and they advised on the models available, allowing me to select the best boiler for our needs (which was the least expensive of the three we were considering). Office staff are helpful and very knowledgeable and the fitters are first class. Could not be more satisfied!

APG handled our bathroom installation from initial survey to completion perfectly & with great expertise. The APG fitter was outstanding in every respect. Everything was started and completed on time, with excellent customer service skills. He also tidied up any mess before he left every day.

APG have just put in a new combi boiler for me. This was to replace an old conventional boiler. The work involved taking out the old boiler, two header tanks, hot water cylinder, pump, valve and associated pipe work. The work was completed on time in just two days. Dave and Callum who carried out the work and Tony the electrician were all friendly and courteous. They treated my house with respect and cleaned up very thoroughly once all the work was completed. All the work they have done is to a high standard. The invoice I received afterwards was for the exact amount of the initial quote I was given when Peter had visited a few weeks previously. Peter had a good look at my existing system and made appropriate recommendations on what replacement boiler would be best for my house and needs. The service I have had from APG is really excellent. This also includes when I have telephoned them. Good service is rare these days but I have to say APG really are excellent in every way and I would have no hesitation in recommending them. Thank you.

We had a new ATAG Economiser Plus 39 installed to replace our old cylinder and water tank boiler system. We also decided to relocate the boiler to a smaller cupboard to free up extra space in the house. AT the quote stage Pete was very informative explaining the different options, asking about to make up of the family and our lifestyle so we made the right choice. For installation, Will led the job with the support of Ben and they were great lads, polite, clean and kept me updated on progress throughout. To make sure the job got completed on time on the second day APG brought in extra resource to fit the new flue, electrics etc. The boiler works great, the house has never been so warm and they left the house tidy and clean. Highly recommended!!

Very untidy after the service and the service person didn't even come with a cloth to clean the panel and surroundings were left with dust. Just to change the battery on one of the gas heater company charged £100 . The second one was not working anyway. I will not recommend these guys to anybody.

Of the three quotes I had for a new boiler APG were by far the cheapest. The estimator was very professional and gave me confidence that the job would be done well, as it was. The engineer arrived on time every day and kept everything clean and tidy. Our elderly radiators gave him some problems, which meant the job went on for longer than anticipated but he managed to sort them out. I am very happy with the results and would recommend APG.

An absolutely first rate company. From the first visit to quote for a new boiler, which was detailed, informative and clear. Streets better than the other three quotes I got for the same work. The work was then carried out in ther time frame agreed by clean and tidy professionals. Completely satidfied. Could not recommend highly enough. Possibly one of the best three trades company I have used in the last fifty years!!

Boiler went down Bank Holiday Weekend No One could come Till Later in the Week our main Provider came out and condemned the Boiler and could not replace it till the following week and left us with no hot water or heating and we had guest from Australia No One could get to us till the end of the week APG to the rescue Their MD David came out saw our predicament and said he would be with us In 2 days even if he had to do it himself We Got Quoted, A new Boiler, installed and running in 3 days from First contact and a brilliant job done too our guests said they were the best Tradies they've ever come across a credit to the company they never stoped till job was done and you'd never know they had been except for the nice new boiler everything was kept and left spotless Don't get me wrong they weren't the cheapest but not the most expensive by a long long way If you want a local firm who do a fantastic job quickly i can recommend APG Thank You

I cannot recommend this company enough. All of the Team from the MD, installers, electrician, apprentice and admin staff (in no particular order of efficiency!) have been first class. They are prompt, pleasant, did a fabulous job and cleaned up after themselves, leaving my home in perfect order. Having had quite major work done in other properties in the past I was a little apprehensive, but had absolutely no reason to worry. Many thanks to Dave (installer) and Carl for their excellent work.

We have used APG a lot over the last 5 years from boiler swaps to maintenance contracts and they have never let us down, the office staff are the best bar none!