I feel really pleased to have asked Adrian to attend my property which is tenanted: he has really lived up to his 5-star reputation that I found other customers had left. Firstly, Adrian proved himself to be a very good responder to all communications: timely & clear. I value that a lot. Secondly, Adrian was very adaptable - we were either considering a full upgrade to the lighting circuit or just replace the existing matchbox transformers in the ceiling lights that had broken. I asked Adrian to go to visit the property ready to quote for the full upgrade or if after discussing preferences with the tenant, just swapping the broken transformers. The tenant chose the latter option & Adrian was ready to do that straight away - no messing about to go & get parts - so he was prepared for either scenario. The tenant reported that Adrian was very good to deal with & would recommend I use him again if the need arises. Finally, on price: this was one of those odd situations where I didn't know what would be charged as I hoped my tenant might have said he was ok with a quote for the longer & bigger job. So when the bill came what did I feel? I was really pleased because of one simple thing: the price felt totally fair & justified. With some traders, you feel like you are being ripped off. Not with Adrian - I respected his charge and that leaves me with a good feeling - it makes me want to recommend him (which I have done already) and use Adrian again. Overall, super!