Abbeywood Removals

I cannot thank Abbeywood Removals enough for their help and consideration on our move. They came the day before moving and packed thoroughly and then came back on removal day and dismantled the bed and finish the removals. They were very fast on both days and everything was in place including the boxes. I have slight mobility problems so there help in packing was invaluable. Good lads all round and a big thank you for making the move less stressful.

We had four different firms quoting for our move from the south-east to the north -west (165miles). We had a complicated move with a couple of heavy woodworking machines as well as the contents of a six bedded house. Abbeywood struck us as giving the most realistic quote as well as being very pleasant and having a clear plan of how the move would be enacted with some of our belongings being packed early and going into store to be brought north on a later date. Abbeywood were unwilling to confirm a date for the main move until after contracts were exchanged. This was an issue as one of the solicitors in the chain was unwilling to exchange until the day before completion! Paula responded quickly to emails or phone calls with friendly efficiency. A compromise was reached when we completed the chain beneath us and committed ourselves to moving out on 11th February, having checked that this date was agreeable to the whole chain of seven buyers/sellers. Abbeywood would have moved all our belongings into store if this were necessary, which fortunately did not happen. Packing, removal of the first load to store, packing the remainder and coming north happened over four days. All the Abbeywood staff were friendly, efficient, interesting, strong young men. Kyle led the team very well and had an uncanny ability to work out what would fit where in the vans. Both moving dates of 11th February and 8th March went smoothly and we would not hesitate to recommend this firm.

Abbeywood were great. They loaded most of our things on one day and returned the next to load the remainder and then drove to our new house. Completion was really delayed - they waited 3.5 hours to start unloading and were cheerful and positive through this period. When completion happened, they speedily and carefully unloaded over 3 hours including erecting beds. Then they had to drive 2.5 hours back to Buckingham. Their attitude was incomparable. They were friendly and pragmatic. A pleasure to deal with. I would have no hesitation in recommending them. The no 'late keys fee' was a bonus but we felt they cared about us and our move and almost that their role was to help us manage our stress. Great company to deal with.

Good points: Paula was very helpful Quote was competitive Guys turned up on time (4 of them) and made short work of emptying a 3 bedroom detached house - and then unpacking was just as efficient - they were finished in around 3 hours, including the drive Nothing broken or damaged Slight negative The lady who answers the phone, who is very sweet, does not seem to be able to help with basic questions so we always needed to speak to Paula via email or callback. Some training on typical FAQ's would make the service even more efficient

After a very long and drawn out legal process which meant we had to break the chain Abbeywood handled all aspects of our move to storage and our move to our new home with the upmost professionalism. Everything arrived safely and the crew were fun to be around.