ABCentral Heating Services

After leaving B.Gas Homecare after 15+ years, I decided to go down the private route.Alex was recommended to undertake a gas safe on a rental property. He did this and gave a Gas Warning Notice with a DANGER DO NOT USE warning. He stated that the "Boiler flue terminal too close to an opening window", due to the windows being less than 1200mm from the flu terminal. Clearly concerned I advised tenants to keep all nearby windows closed and to not use the boiler. I was surprised at his findings as B.Gas had undertaken the same inspection for the previous 15 years. I raised a complaint with B.Gas as they had not noticed the same issue, and this over took 2.5 hours. I organised for the engineer who originally installed the boiler to undertake second inspection. After detailed measurements, i.e. opening the velux windows and using a tape measure, he found that all windows were over 1200mm away from the flu terminal. Alex's findings were incorrect. After emailing Alex he stated that he used a "Dewalt digital laser distance measurer" but did not open the windows. He also stated that he used his "engineering judgement and look at each scenario". If he had opened the windows, as he should have done, he would have found that the installation was within the guidelines. I wasted a lot of time and effort with B.Gas, Tenants, 2nd engineer and chasing Alex due to his incorrect findings. I am now chasing Alex for compensation via small claims court. I WOULD NOT RECOMMEND.

Alex did our annual boiler service for us after seeing recommendations on local social media. We found him to be thorough, polite and very professional. We will definitely be using him in the future. Thanks again.

Came back from holiday to find the heating system offline in our new house. Alex kindly walked me through a number of things to check over the phone, and was able to attend within a day or so despite a busy schedule. Once in front of the system he found that it was a build up of air in the system. He purged the air, checked the boiler, pump etc, and showed me how I can purge air if it happens again, if I feel brave enough to do it myself! Very reasonable call out charge. I’ve used AB Central a few times before at my old house, as did my brother, and we have always been extremely happy with the service. Recommended!

Alex arrived on time and completed a thorough service of our boiler and expansion cylinder, including testing flue emissions.

Alex is the best plumber we've had doing some work for us at our cottage over the past few years. He is brilliant at his job and has extensive knowledge and work experience. He helped us with our boiler, installed our Nest and also re-routed some external gas pipes. Alex is a lovely plumber - polite, friendly, good work ethic, and always shows up. Would highly recommend!

Just had my boiler serviced by Alex. He arrived on time and his work is extremely neat and tidy. He takes great pride in his work, and takes time to explain what he is doing, and is very happy to answer questions and give advice. He has previously installed a new bathroom for me, as well as a new WC, and has been servicing my boiler for several years. I can thoroughly recommend him.

Having been round a few days previously to investigate an unusual problem with our central heating system, Alex came to fix the problem. He worked quickly and thoroughly to our satisfaction.

Having put in a new boiler a year ago Alex came to carry out its first service. Everything went like clockwork and I look forward to seeing him again in another 12 months.

Our last boiler was over 25 years old and had failed at last. Alex did a good job of checking the old one before agreeing to fit a new one for us. He explained everything to us and ensured that we understood the options. He started the very next day (due to a cancelation) along with other heating related jobs. He was very clean and did an amazing job. He kept to budget and even did a few extra bits as part of his tidy up. Thank you so much.

Alex has carried out a few jobs (boiler service/repair, new raditor) for us now and has alway been extemley polite and efficient at a very fair price. Communication is excellent and would thoroughly recommend.