Able to Enable Limited

I came for a chair service and to have an issue with my bearings fixed. Despite giving a reference number, the wrong part was ordered so I had to reschedule. We spoke on the phone, I was told a different part had to be ordered, pushing the price up. After the service, I tested my chair at home and found that the issue was much worse than before. I called back the next day 5 times, every time being told I would be called back, to no avail. I then received a call back, but was reprimanded by the agent for calling, as he said I was "wasting time he could be spending with customers who needed him". I pointed out that he had left me with a chair that did not function and I needed him to sort it as I was stranded. I asked that he bring me a hire chair as I was not able to get to a hospital appointment or to work until they remedied the issue. In addition to this, my family had gone away and I no longer had anyone to drive me anywhere - they were aware of this when doing the service. They called the next day asking me to pick up the hire chair, I pointed out this wasn't what we agreed on. I was eventually brought the hire chair. I was called about picking up my chair after the second repair, and at this point, as I was away from York, the mechanic asked me how it was possible for me to leave home by myself if I have a disability. When the chair was returned the second time, I noted that the expensive extra part had not been used, and the original issue still remains.

Have made yet another purchase from the Crocky Hill store. Yet again great service, lovely friendly staff (Jonathan and Warren) and always made to feel welcome. Would recommend to anyone who needs mobility aids. Keep up the good work 👏 x