Ableworld (UK) Limited

This is the first time I have felt it necessary to research what aids might improve my ability to get out and about since my medical condition has deteriorated. Initially my wife and I used Which to research the best lightweight mobility scooters and armed with this information we visited Ableworld’s local branch in Christchurch. Both David and Eddie were most helpful without applying pressure tactics advised what would best suit my needs and insisted I try the scooter and explained all the features and safety measures to ensure I was happy to proceed with purchasing the scooter and in addition a lightweight wheelchair. Thank you.

Ableworld were first class from first enquiry to fitting. Visit to my home om time and very thorough information and pricing structure. No pressure just full information, all questions answered. After considering price timing etc decided to go ahead with the fitting of a Stairlift. Date and time agreed for fitting and times and fitting done as agreed. Very thorough instructions for use of lift and also very very cean job done. So far no problems with use of stairlift, veery pleased.

The engineer Lee called to assess the job and arrived on time. He gave impartial advice with all options explained including cost. The job was awarded and a time given which was very quick. Lee actioned the job efficiently and effectively. He explained how to use the stairlift and how the warranty worked. The stairlift appears to be high quality and fairly priced. Excellent service all round.

To anyone considering a Stair Lift I would recommend Ableworld without hesitation. They are competitive and thoroughly professional and customer focused. Mark B came to do our survey and quotation He was extremely helpful and explained all our options as an Engineer and not a pushy salesman. We had done some previous research but were impressed so we placed our order next day. Engineer Mark L arrived on the 30th March to install our lift. He was a very knowledgeable person and made sure we were completely satisfied with lift and took time to ensure we knew how to operate lift. Both engineers are a credit to Ableworld and follow the companies customer focused ideals and were a pleasure to deal with and have in our home.

I would heartily recommend Ableworld. Mark carried out the initial survey and gave me the quote, and Mark returned with Scott to fit the stairlift which had to be custom-made to allow for the curve on my staircase. The service on the day was first class, fast and efficient with minimum disruption. The fitting schedule and operating instructions were clearly explained and I am very happy with the end product. Five stars!!

My nan got a stair lift fitted by Adam B St Helens branch. He talked us through all our options was really professional. When Adam fitted the lift, he was super professional and clean. Made up with the service really put us ease.

Excellent company from the first telephone enquiry, absolutely no pressure sales which was very refreshing. The engineer came out on the day I first telephoned an enquiry and the stairlift was fitted the next working day. This is exceptional service. The engineer was a very clean and tidy worker, a pleasant young man who made sure we fully understood his demonstration/explanation. I have no hesitation in recommending Ableworld at Darlington.

I had a recon stairlift fitted by PAUL Ableworld engineer and was very impressed by the speed of his work and the way he carried out the job. He took me through all working parts of the lift and I could not be more pleased with his helpfulness. Leaflets were left with phone numbers in case I needed help but all the info given to me by PAUL was top class, And would like to thank him for the work he carried out. Due to the fact that I have been told I have cancer, it was important for me to have this lift fitted quickly and this was done within a few days at a great price. I have dealt with Ableworld before and would recommend them to family and friends. Once again thank you for delivery on the time and day stated.

Absolutely delighted not only with the Stairlift but the installer and the Head Office Staff at Nantwich . Nothing was too much trouble, any queries were dealt with efficiently. From the date of order to being fitted was less than a week.

Rang on Tue 14th Jun for quote for a stairlift, engineer visited on Wed 15th to measure and leave quote. I called the office in the afternoon of 15th to give the go ahead and the same engineer (Ian) was back in the morning of the 16th to fit the stair lift. Excellent customer relationship skills, ran through all the operational features of the stair lift and left everything clean and tidy. By the way, the office, both local and head office staff were also excellent and friendly. I would have no hesitation in recommending this company.

A lovely man named. Mark came out today to fit my stairlift. He was on time. Very helpful and explained everything in detail. Nothing was to much trouble for him. Left my house nice and clean. Very happy with everything. Thank you.

I contacted Ableworld about a stairlift ( Shinfield Rd Reading ) from that phone call I had a very friendly helpful service contact made 10-06-22 within a day Dan Calver came to assess what we needed he was100% knowledgeable about the lift we needed there was no pressure or sales patter, 2 days later Dan came on time and fitted our lift he was very friendly and polite he respected our home and there was no mess he did not hurry us in any way and made sure we were happy with the lift. This young man is worth his weight in gold to Ableworld and I will recommend your company to anyone well done 5 stars

Entered Ableworld 221 Shinfield Road Reading on Tue 11 April and talked to the sales assistant about stairlift. Engineer (Dan Calver) arrived that afternoon and did survey. Wednesday morning stairlift fitted by Dan. What service!!!!

I had a few arranged visits to discuss my personal needs and Able World was the only Company that could offer me what I needed without any extensive alterations to my house. My friend made the initial enquires for me whilst I was in hospital and found the Staff to be knowledgeable and very helpful, arranging the initial visit even whilst I wasn't at home. After looking at all the information about what would be suitable and having a second home visit where my actual measurements were assessed we agreed on the most suitable lift. Due to the lack of space they supplied and fitted a perch and ride stairlift at a very reasonable price and I also took out the five year service and warranty plan which has given me so much peace of mind. Another advantage of this lift is that it does not fix to the wall but to the staircase so there was a minimum of disruption caused and the whole fitting process was completed within a few hours. I found the whole experience with Able World very easy and I am confident that the right choice of stairlift has been made with the help of all their expertise. I would highly recommend this Company.

Excellent company in every respect but I must particularly mention the performance, politeness, attitude and consideration of the installer Mr S. Mason.

I have had an updated new straight stairlift fitted last week via my local Stafford Branch. Mason their engineer came out initially to measure up and advise regarding most suitable stairlift for my weight. He also spent a long time explaining different service options I could purchase to cover services and potential breakdown. Mason did not pressure me into ordering on that day and he left me with loads of information and a proper printed quote. Mason came to fit my stairlift and he was extremely polite and very respectful of my property. He took time to go through how to use the controls and made sure that I tried it for comfort incase I needed any adaptations. He is a credit to Ableworld as he demonstrated a very caring and professional approach to his work. I would be more than happy to recommend Ableworld on the basis of the quality of the chair and stairlift but above all the exceptional service received by Mason.

I had a stairlift installed from Ableworld. From start to finish, excellent. The young man called Ben was the fitter, and he was so friendly and knowledgeable, he answered all my questions and cleaned up after himself. It was a pleasure meeting him. Lovely person. And the stair lift is so quiet and easy to use, and reasonable priced as well. Very pleased with the company and its employee.

We had a stairlift fitted, the fitter was Simon Barnes who had previously visited to survey. Arrival was prompt and the work was carried out to a high standard. The fitter was on a learning curve with a new invoicing system which had been implemented that day, however he coped with it admirably. The work was carried out as agreed and to the quoted price. Detailed instructions on operation were given and user manual left along with details of aftercare and helpline. All in all a most satisfactory job and we would recommend the company. Simon, the fitter was most courteous and helpful.

From the Monday I needed a stairlift for my wife by the Friday. The first trader I rang was booked solid. I rang Ableworld Monday morning. Got straight through. Round inside an hour to take measurements and discuss prices and options. Straightforward staircase. No curves or corners. Back and fitted by early Tuesday afternoon. Courteous. Clean and tidy. No sales patter. Fitted a Handicare stairlift. To Symon and Chris-very well done!

Visited the Ableworld branch in Wigan. Had phoned a few days earlier as there were two specific scooters I was interested in. When I arrived the lady remembered my call and took me to the two scooters - she’d put them together for comparison. I immediately realised they were completely wrong for me. We had a discussion about what I wanted, etc... and she recommended two other scooters and I chose one of those - have to admit, the colour played a huge part in my choice :). She also moved the scooter to enable me to try it, even let me take it outside to the large car park and get a good trial run. Then showed me how to dismantle the scooter (to fit in the car boot) and reassemble it. We arranged a delivery date/time that suited me. On delivery, she once again showed me how to dismantle/reassemble the scooter and ran through all the controls etc. Made sure I felt confident with all the controls before she left. Gave me her phone details in case I had questions after she’d left. Summary: excellent customer service and product knowledge. Helpful, caring, professional. Cannot praise Ableworld and their staff enough. Highly recommended.

A few weeks back my dad purchased a mobility scooter from your branch in Stockton on tees. The lady in the store that day was extremely helpful and informative and nothing was too much trouble. My parents then came to visit me in the North West and brought the scooter minus the keys. I called the call centre number who then has a lady from the Stockton branch call me back and advised that she could contact the Wigan branch and ask if they had the keys for the make and model scooter my dad had purchased. She did this and then arranged a staff member from Wigan branch to contact me which they did and I obtained a spare key the very next day by visiting the store. I would just like to drop this email to thank all concerned for their help in both the purchase and arrangement of the keys for me they were so very helpful and extremely friendly. The lady in Stockton branch went over and above to help.

I first contacted Ableworld when I received a flyer through the door I contacted them a survey was done on Tuesday 21st April nice presentation easy to understand was told stairlift could be fitted on the Thursday 23rd. Sure enough engineer turned up as promised Steve and fitted the stairlift work was excellent, no mess. Knew exactly what he had to do when finished cleared up everything showed us how it worked. Explained everything. As wife tested it left us an instruction book saying any problems call number must say been a life saver for disabled wife as problems with stairs. Would recommend Ableworld to anyone great service.

We always use Ableworld my mother was very disabled and the staff were always so helpful and patient with her When her reclining chair broke they were able to deliver one on the same day also a back light for her. Now my husband uses them for himself and they give him the same service nothing too much trouble for them.

After having various companies come out to see my mum it was the engineer who worked for Ableworld that made the decision easy for us. Chris Ryan was not only very professional and knowledgeable he was also very caring towards my mum. Even when I had a problem about the instalation of the cable Chris fixed this for us. He also supplied and fitted grab rails, one which i only requested last minute. I wouldnt hesitate to recommend your company to others due to the excellent service provided to us. Plus my mum is delighted with the stairlift. Thank you Chris

Technicians arrived when planned and got on with the stairlift installation for my Father immediately. Ultimately installation took longer than envisaged, but team worked on to finish job to a satisfactory conclusion.

Ableworlds engineers installed my stair lift in one day, but within a very short time there were a few problems. No problem! Their engineers came out and sorted the fault out. All with friendly banter and smiles. Very nice to do business with them.

Ableworld provided excellent service from the point of our enquiry through to installation and commissioning. No hard sell a full explanation of the system they were recommending to meet out needs. Ryan provided a service from quote through to commissioning in a very professional way. We could not have expected any better. I have no hesitation in recommending the company to anyone else to install a stairlift.

I needed a stairlift quickly following a fractured foot bone and arthritic knee. Tom came to measure up and quote, carried out the survey and fitted the lift himself with help from another engineer. It was good always to deal with the same person, and he was always friendly and on time. The office was easy to contact and helpful with their response to questions. The quote was accurate and fairly priced, and the job was completed in a few hours, leaving no mess whatsoever. I look forward to staying in my home for many more years, now that I am able to get upstairs easily. I shall certainly recommend Ableworld to my friends.

Glyn, the only person we met from Ableworld, did an estimate and did not push for us to order, which is good. He also did the final measurements and placed an order in a professional manner. Glyn also came to fit the stair lift on 29th May, and worked alone (we feel it was a 2 man job), but did an excellent job and left the site very tidy, all rubbish removed. Glyn is an excellent employee, in our opinion.

the salesman was v explicit and left us with a comfortable feeling of a proposed good installation and I would recommend this trader

As mobility problems increased, we considered buying a stairlift but knew nothing about them. A call to Ableworld provided us with all the information we needed & we decided to go for a Simplicity 950 straight. A fitting appointment was made & the engineer, Symon, arrived. All the 'ins & outs' were discussed with us before any work commenced. Symon carried out an excellent installation, straightforward with little mess even though a handrail had to be removed. Everywhere was left clean & tidy. The only disappointment was that there was no choice of seat colour for this model but that's just a minor issue. The stairlift has made such a difference as we now have the whole house open to us again, not just downstairs. We were so impressed with Symon. Having many years of experience, he is extremely knowledgeable about mobility issues & genuinely cares that needs are met by the product. Very professional with a friendly & approachable manner. He is a credit to you. Thank you & well done, Ableworld! Note: Prior to phoning Ableworld, we had contacted two other stairlift suppliers for brochures/information. Very slow response - the information arrived after our installation had been completed.

I found every member of staff very helpful from the store to the people on the phone, and the fitting team were first class.

I visited our local Ableworld store with a view to purchasing a stair lift for my wife who has mixed dementia having become very unstable on her feet. The staff were extremely helpful and demonstrated the products they had to offer. The Simplicity Stair lift was deemed ideal for our requirements and within an hour we had an engineer visit to check our house and to explain what was involved. The installation was carried out in a very professional and friendly manner and demonstrated entirely to our satisfaction. A follow up call was received from head office to check everything was OK.

Title says it all - very helpful shop with a great engineer - have been able to solve my mobility scooter needs in a very timely manner.

I needed a stairlift and since I've had previous good service from Ableworld, they were the first choice. The engineer who installed the lift was friendly and courteous. The fitting was completed in good time without leaving any mess. I was given guidance on the safe use of the lift and the engineer didn't leave me on my own until he was satisfied everything was OK for me.

I would recommend Ableworld to carry out the work. They were fast and efficient and two of the nicest guys you could meet. Nothing was too much trouble for them. They arrived when they said they would and 4 hours later my stair lift was fitted and running.

Swift response to urgent enquiry . Fitted within 2 days of first meeting. Superb professional service throughout from the whole team. Extremely pleased with product and installation. I would highly recommended this company

From my first phone call to ask for a person to call to the installation of the stair lift the service was excellent. The engineer was brilliant as my husband was in hospital I had to have the demonstration and he was excellent

Excellent job. Arrived when they said they would. Very precise workmanship and fitters were very polite and explained everything fully to us. Would not hesitate to use Ableworld again

Having raised a query on Friday 7th Dec we were visited by the engineer Glyn on Saturday 8th and knowing my wife’s urgent needs the stairlift was fitted on Wednesday 12th by Glyn and an assistant. Admittedly our lift was straightforward, no bends, but the professionalism shown all along was exceptional. Clearly it is still early days but we have confidence that based on what we have seen to date that any problems will receive the same level of attention. Very impressed and would happily recommend Ableworld.

Our stairlift was ordered on Wednesday morning. It was fitted and working within one hour and a half on Friday morning. Everything was explained by friendly and understanding engineer Tom. Can’t get better service than that. Thank you Ableworld. Mr Jones, Congleton.

Thank you Ableworld Hanley, love my new mobility scooter, it got me around the whole Harry Potter Studio Tour successfully, it was extremely comfortable and easy to use and the accessory pack was a great help for our packed lunch and gifts. I highly recommend Ableworld to everyone they are a great shop for everything to do with people with mobility problems. They are friendly, helpful and very professional at their job.

We started looking for a stairlift on a Thursday, the Staff at Crewe store were helpful, pleasant and efficient. They arranged a representative to some out Friday who measured up and gave us the best option to suit our needs and the prices for new or used or rental. No pressure placed on us, we ordered with the office the next day and our stairlift was installed on Monday, took a couple of hours, was professionally installed, no mess and everything explained to us. The engineer was a credit to the Company. We have had a follow up call from the office, all the staff very pleasant. We would recommend this Company.