Complex problem solved
Academy came to look at a central heating problem that had stumped several previous firms who came to look, but John's experience meant his first hunch proved to be correct and after three cold months we now have heat again. Thoroughly recommended.
Customer in Essex
Posted on 24/03/2023
, work completed 24/03/2023
Recommended
Excellent workmanship and support
Academy converted my existing 2 boiler home central heating system to 1 boiler. The work was quite involved but John was able to use his wealth of knowledge and to ensure that the new system operated as it should, willingly taking all the time and effort required. John was very helpful, solving the practical problems, dealing with our queries and explaining the changes. Clare, in the office, organised the work and was always very helpful and prompt in answering emails and arranging appointments which were convenient for me. A well organised and efficient company who carried out a professional installation in a very friendly manner. I will certainly be using Academy in the future for boiler servicing and any other work which they can undertake. I would recommend them without any reservations.
Customer in Greater London
Posted on 07/02/2023
, work completed 01/02/2023
Recommended
Excellent work
Installation of a new boiler and hot water tank in an elderly house to replace an antiquated system. Clear and detailed estimate which was the final cost. All communications were clear and helpful. Appointments were always kept and on time. The main work was carried out very professionally and took the estimated three days to complete. Duncan and John who carried out the work were very helpful, solving the practical problems, dealing with with our queries and explaining the changes. Clare, in the office, organised the work and was always very helpful and prompt in answering emails. A well organised and efficient company who carried out a professional installation in a friendly manner.
Customer in Essex
Posted on 30/12/2022
, work completed 17/11/2022
Recommended
Recommended for a boiler check
We have used this company for a number of years for our annual boiler check. We are always pleased with their work. It is easy to arrange an appointment and the lady who answers the phone is pleasant and helpful and we are given a four hour slot when the engineer will call. This year the engineer was going to arrive early (amazing!) and we were informed in good time. The work is always done quickly and to a good standard, with appropriate advice as required. We would recommend this company.
Customer in Greater London
Posted on 08/11/2022
, work completed 07/10/2022
Recommended
Excellent service
I had an annual service for my boiler. The work was carried out efficiently and effectively. The cost of the service was very reasonable. I am pleased with the work undertaken and the engineer carrying it out.
Customer in Essex
Posted on 01/11/2022
, work completed 26/10/2022
Recommended
Reliable and professional
We have used this company for work to our business before, they are easy to work with and professional, doing what they say they will do, when they say they will do it. We had a further air-con unit added as we were so pleased with the one Academy heating did for us before. The booking process was easy, the pricing transparent, and Clare in the office is super-helpful and lovely
Customer in Greater London
Posted on 16/10/2022
, work completed 16/09/2022
Recommended
Efficient long-term service
Academy installed my boiler thirteen years ago. I went with their suggestion of boiler and they've serviced it every year since. No problems with the company's service or the boiler in all that time. They also do my landlord's certificate. Would have no hesitation in recommending them to anyone I know.
Customer in Essex
Posted on 17/03/2022
, work completed 07/03/2022
Recommended
Boiler service Worcester Bosch
Very pleased with service provided by Duncan of Academy Heating Ltd who serviced our boiler on 4th February 2022. He arrived on schedule was very pleasant and professional and was very efficient in servicing our boiler about which he was very knowledgeable. The invoice was the agreed quote and will not hesitate to use academy Heating Ltd in future.
Customer in Greater London
Posted on 10/02/2022
(Reviewer did not use service)
Recommended
Would definitely recommend
We used Academy Heating to install two new boilers. Although this was a major installation and there were some initial teething problems, Clare, Duncan and John were very speedy in resolving these and the guys immediately returned after a phone call. We have a lovely warm house and more importantly hot water. Would definitely recommend Academy
Customer in Essex
Posted on 08/02/2022
, work completed 21/01/2022
Recommended
Thank you Academy Heating yet again
I realised that we had no hot water or heating mid-morning on a cold January day and called Academy Heating. The phone was answered within a couple of rings with the lovely lady who had taken my call arranging for an engineer to visit that day despite it being unsurprisingly a very busy day in winter. The engineer arrived early afternoon, diagnosed the fault in less than 10 seconds and remedied the problem in less than a minute. The Academy Heating team have always been a pleasure to use and are unfailingly polite, prompt, efficient, problem solvers and kind. Thank you again
Customer in Greater London
Posted on 13/01/2022
, work completed 13/01/2022
Recommended
Fantastic service
The previous owner of my property used Academy Heating to fit the Worcester boiler. Due to lack of servicing (my fault, I hadn't arranged this in 2 years), the boiler stopped working. I called Academy Heating since their number was on the boiler, and they arranged to both service and fix the boiler in a couple of days (i was out the next day). Given the time of year, I was expecting a wait. I was glad to have the boiler back up and running quickly.
Customer in Essex
Posted on 17/12/2021
, work completed 10/12/2021
Recommended
Satisfactory installation of boiler
I was recommended to this company and they certainly lived up to their reputation. From my first telephone call right through to the installation of the boiler, everything was spot on. After the work was completed, my kitchen was left in a clean and tidy condition although nobody had been there. I was extremely impressed with everything.
Which? Trusted Traders Consumer
Posted on 03/12/2021
, work completed 24/11/2021
Recommended
Punctual and Cheerful
I have used Academy Heating for the past 4 years for various minor plumbing problems but mostly for the annual boiler service and Gas Safety Certificates. Whether it's a large job or a small one John applies the same professionalism and expertise and his work is of the highest standard. Always punctual and cheerful I would not hesitate in recommending him and his skilled staff for any job.
Customer in Essex
Posted on 30/11/2021
, work completed 06/04/2022
Recommended
boiler service
I would very much recommend Academy Heating, they are very reliable and know everything about our boiler servicing it regularly each year. Friendly helpful staff.
Customer in Greater London
Posted on 29/11/2021
(Reviewer did not use service)
Recommended
Trustworthy company
Academy Heating fitted our boiler in 2017 and have since carried out an annual maintenance visit. They are always pleasant to deal with, prompt, and John is extremely knowledgeable. The initial installation and subsequent maintenance have been carried out without fuss and I have no hesitation in recommending them.
Customer in Essex
Posted on 26/11/2021
, work completed 26/11/2021
Recommended
Excellent Standard of work
Really prompt and thorough service, great resolution, replaced just the parts that were needed rather than the whole system. John is always reliable and a tidy worker. Very refreshing to find a skilled engineer who fixes where possible rather than replace.
Customer in Greater London
Posted on 20/10/2021
, work completed 20/10/2021
Recommended
Excellent service
Duncan from Academy Heating did a safety check and service on our gas fire, which hadn't been serviced for 4 years. Booking the appointment was quick and efficient, and Duncan, who is a very pleasant guy, arrived on time and was very thorough and informative. The price we were charged was extremely reasonable. We would recommend Academy Heating, and will certainly use them again if we have any gas problems.
Chris in Essex
Posted on 19/08/2021
, work completed 30/07/2021
Recommended
Reliable Company
Used Academy for a boiler service several months ago after three other recommended Heating Engineers failed to respond to telephone enquiries, Academy responded immediately making a point of checking if we were without heating and agreed a firm date to carry out service. Recently we decided to have our boiler replaced and having asked Academy to provide an estimate decided to proceed. They arrived on time and carried out the installation effectively and with minimal disruption. Glad we chose them and would certainly recommend ‘Academy’.
Customer in Essex
Posted on 18/08/2021
, work completed 16/08/2021
Recommended
Absolutely 1st class
I have used Academy Heating over the years for annual boiler servicing plus minor plumbing issues with complete satisfaction - always easily contactable, reliable, punctual, courteous, clean and excellent value. More recently I contacted Academy Heating for advice and a visit regarding my boiler. The appointment was efficiently arranged by Clare for the next morning. The assessment was thorough and the explanation clear and simple. Duncan the engineer also kindly reminded me that there was a 10 year warranty on my boiler and that Bosch would be able to repair any problems for free. Such integrity was so refreshing. I suspect that some other companies might not have reminded me about the warranty. In summary Academy Heating is a fantastic local firm that genuinely puts customers first. I just wish I could give more than 5 stars!
Kaz in Greater London
Posted on 25/06/2021
, work completed 25/06/2021
Recommended
Third annual boiler service - all fine
I have just had my third annual boiler service from Academy Heating. The service was fine, as were the previous two services. I am very pleased that I had my boiler installed by Academy Heating, and then serviced by them.
Customer in Greater London
Posted on 10/06/2021
, work completed 09/06/2021
Recommended
Ten Years of Service
John installed our Worcester Bosch boiler ten years ago and has annually serviced it since, always reliable, prompt and with a smile. Pump caused problems recently and he was available immediately to make sure we were okay. Can’t praise the company enough.
Customer in Greater London
Posted on 21/05/2021
, work completed 14/05/2021
Recommended
Kitchen Tap Replacement
I have been using Academy Heating services for almost 2 years now. I have never experienced outstanding service from any other company other than John and Claire. They have dealt with leakage issues as well as kitchen/tap replacements for my home. They’ve always been on time and delivered excellence when carrying out a job. They are completely honest, totally reliable so much so that I would recommend Academy Heating to everyone that I know. I would never use any other service/organisation to deal with my home plumbing and heating issues. For the duration that I have dealt with them, nothing has ever gone wrong. They are absolutely brilliant at what they do!
Customer in Greater London
Posted on 07/04/2021
, work completed 30/11/2020
Recommended
Leaking pipe under floor boards
Instance response, did a great job on renewing pipe work/drained system, replaced floorboards and carpet with no trace work had been done Brilliant job.
Customer in Essex
Posted on 22/02/2021
, work completed 17/02/2021
Recommended
Professional Service
Fantastic Service by Academy Heating. I called them and they came round the next day and gave me a quote - no call out charge either. Managed to book me in 2 days later and completed the work efficiently and professionally. Thanks so much and because of this, I have since left British Gas Homecare! Very Happy.
Customer in Essex
Posted on 12/01/2021
, work completed 11/01/2021
Recommended
Quality work, reliable and trustworthy.
Have used Academy Heating twice now. Clare is very helpful on the phone. The service is efficient and reliable. All the plumbers seem to know exactly what they’re doing. They have also been honest when parts that were previously quoted for haven’t been required, meaning the final price was lower. I have had no problems with their work. Would be happy to use them again and recommend them to others.
Customer in Greater London
Posted on 27/05/2020
, work completed 26/05/2020
Recommended