Endorsed by Which?

Academy Heating Ltd

4.9

165 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Proud winners of the acclaimed Worcester Bosch 2020 environment awards for gas fired boiler installations, we deliver competitive and high quality installations of heating and hot water systems.

Academy Heating Limited has the technical knowledge, experience and expertise to provide specialist advice, high quality installations and an effective after care service.

We aim to deliver the most cost effective and efficient service at every stage of the lifespan of your heating system with minimum disruption.

We provide services for all domestic and light commercial work:

Free Survey and Written Quotes
Complete Boiler Installations & Servicing
Breakdown & Repairs
Radiators & Under Floor Heating
Power Flushing
Time & Temperature Controls
Gas safety Certificates
Unvented hot water storage
LPG
Solar hot water system's
Air to air heat pumps & air to water heat pump's

As Worcester Bosch Accredited Installers we provide up to 10 years manufacturer’s guarantee.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Underfloor heating
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
  • Renewable energy

    • Air source heat pumps
    • Solar water heating
    • Home energy analysis
    • Ground source heat pumps
  • Gas installers

  • More Services

    • lpg installation
    • unvented hot water storage
    • commercial boilers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
165 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Thank you
Customer Service
Quality
Value
Thank you for sorting out the issue with our tank and the helpful advice and assistance you gave with our boiler problems. Much appreciated. Chris and Tricia Johnson
Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 30/08/2018)
Hi Chris & Tricia, It was our pleasure to help get everything back up and running for you and sort out the issues you were having. If there is ever anything else we can help you with please do not hesitate to contact us. Kind regards, Clare
Brilliant, professional job.
Customer Service
Quality
Value
Excellent service from the start to the end, including all aspects. Very careful and professional. Much appreciated.
Helen, Essex Posted on 20/06/2018 , work completed 20/06/2018
The trader replied (on 30/08/2018)
Hi Helen, Thank you for taking the time to leave your lovely feedback. It was our pleasure to carry out the works that was needed for you and have everything up and running as should. Best wishes, Clare
Great team, great job
Customer Service
Quality
Value
Fun, helpful team. Good, tidy job of replacing our boiler and some helpful advice on some related topics too. Definitely recommended.
Jeff, Essex Posted on 05/06/2018 , work completed 05/06/2018
The trader replied (on 14/06/2018)
Dear Jeff, Thank you for your kind works and taking the time to leave feedback. Its was our pleasure to do the works at your property and we look forwards to seeing you when it is time for your annual service. If you ever need any more advice, do not hesitate to contact us. We are always happy to help :) Kind regards, Clare
Excellent job - I thoroughly recommend them
Customer Service
Quality
Value
Academy Heating fitted a new boiler on 3rd April. They are easy to communicate with, by email and phone, and they turn up as planned and do exactly what they say they will do. The work is done carefully and it is clear that they are experts in what they do. John and his team are friendly and tidy workers. Clare is equally helpful and friendly with the office side. The new boiler has been working without a hitch for several weeks now. There was a minor issue early on with an air-lock in the pipework leading to one of the radiators, and they came back and fixed it (for me, coming back to fix teething problems is the best sign of all). I will be using them in the future for my boiler servicing. I am very glad to have found them, and I thoroughly recommend them to others.
Mann Posted on 23/04/2018 , work completed 23/04/2018
The trader replied (on 16/05/2018)
Dear Mr Mann, Thank you for your kind words. It was our pleasure to work for you, we look forward to seeing you for your annual boiler service next year. All the best, take care. Clare
Academy Heating Ltd
Customer Service
Quality
Value
John, the boss and his workers were a pleasure to deal with. John spent 1 1/2 hours looking at early problems with the boiler that another engineer caused without any charge. Once I decided to buy a install a new boiler the service was prompt and very professional.
Anthony, Essex Posted on 18/04/2018 , work completed 18/04/2018
The trader replied (on 16/05/2018)
Dear Anthony, Thank you for your feedback. We are very pleased you were happy with the service we provided. Kind regards, Clare
Thank you! Job well done.
Customer Service
Quality
Value
Would certainly recommend Academy Heating if you are considering a boiler replacement. John provided a quick, competitive quote and he and Clare patiently answered all my queries and concerns whilst I was trying to make a decision. I felt their edge was their personal service and I felt I would be a part of their 'boiler family' after installation rather than a number on a spreadsheet. John and his team carried out the works quickly, neatly and efficiently. Thank you to Academy Heating for a job well done!
Graham, Essex Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 16/05/2018)
Dear Graham, First off let me welcome you to our ever growing boiler family :) Thank you for your lovely feedback. We understand that making a decision on getting a new boiler is not one that is taken lightly and there are certain anxiety's with choosing the right installer and company. I am pleased that we helped ease this for you and that you felt supported with the questions you had. We look forward to seeing you next year for your annual boiler service. Kind regards Clare
An excellent and very professional service
Customer Service
Quality
Value
After just having John and his team fitting a new boiler and water cylinder, I can highly recommend them, it is so good to find capable, knowledgeable tradespeople who complete work to a high standard on time, at an agreed price.
DaveWend Posted on 06/04/2018 , work completed 06/04/2018
The trader replied (on 16/05/2018)
Dear Dave, Thank you for taking the time to leave us your feedback. We are so pleased you are happy with the service we provided and we thank you for your recommendation. We look forward to seeing you again next year for the annual service. Kind regards, Clare
Really Professional Team
Customer Service
Quality
Value
John & his team arrived on the day arranged & on time. They worked cleanly & efficiently. One part of the boiler casing had a slight scratch & John ordered a new part without me even having to mention it. A very professional job. Clare, their office manager is really organised & answered my emails very promptly. I would highly recommend them.
Kate, London Posted on 27/03/2018 , work completed 27/03/2018
The trader replied (on 16/05/2018)
Dear Kate, Thank you for your lovely feedback and kind words. It was our please to work for you and we are delighted you are happy with the service you received from us. We look forward to seeing you again next year for the annual service. Kind regards, Clare
5 Star work and service
Customer Service
Quality
Value
Used Academy Heating a few times now, so happy with their work and service.
Daniel, Essex Posted on 20/03/2018 , work completed 20/03/2018
The trader replied (on 16/05/2018)
Dear Daniel, Thank you for taking the time to leave a review and feedback. Its is always such a pleasure to do work for you and we look forward to seeing you again in the future. Kind regards, Clare
5 Star work and service
Customer Service
Quality
Value
Used Academy Heating a few times now, so happy with their work and service.
Daniel, Essex Posted on 20/03/2018 , work completed 20/03/2018
Boiler service and safety certificate
Customer Service
Quality
Value
John gives a first class professional service second to none. I have used him for some years and would highly recommend his company Academy.
Stanley, Essex Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 16/05/2018)
Dear Stanley, Thank you for your feedback. Academy has indeed been doing your work now for several years and we feel you are most certainly one of the family :) Always a pleasure. Kindest regards, Clare
Superb Customer Support
Customer Service
Quality
Value
My elderly mother called during the extremely busy 'Beast from the East' period. Clare's remote support (pending fixing a time the engineer could visit) was superb, even with my mum's layman description of the issue, Clare correctly diagnosed the problem and sent a handy you tube link to allow us to 'self help' as the first measure. She also promptly and patiently responded messages and calls. Her advice was spot on and she got us back and running. Once the rush is over, we will definitely be getting some maintenance work done by this genuinely helpful company. Thanks a lot
SM1300 Posted on 02/03/2018 , work completed 02/03/2018
The trader replied (on 16/05/2018)
Hi there, Sorry I can not see your name, However I have a very good idea who you are :) It was my absolute pleasure, I was just so glad I could assist you and your mother in that very busy cold period. You and your mum were a delight to assist in all the chaos that was the beast from the east, you really did make me smile though the day. Take care and I hope we see you in the future. Kind regards, Clare
My review
Customer Service
Quality
Value
Excellent.
Angela, Essex Posted on 01/03/2018 , work completed 01/03/2018
The trader replied (on 16/05/2018)
Dear Angela, Thank you for taking the time to leave your feedback and review. Every feedback left for us means the world and helps us so much. Kind regards, Clare
Good job
Customer Service
Quality
Value
John arrived at the agreed time and did a good job. Pleasant no nonsense guy; efficient, knows what he is talking about and can explain things clearly so you can understand the reasoning behind his answer. Have been a customer for the last 10 years.
K, Essex Posted on 19/02/2018 , work completed 19/02/2018
The trader replied (on 16/05/2018)
Dear K, Thank you for your feedback and very kind words. It means a lot to us that our new customers can see that we have returning custom for over 10 years + and hopefully will help people to understand just how we do things at Academy Heating, our customers are not just a number, they become apart of the Academy family. Kindest regards, Clare
Highly recommended
Customer Service
Quality
Value
Recommended by another customer, I arranged for Academy Heating to service my elderly Dad's boiler which hadn't been serviced for a while.. It was easy to arrange an appointment by phone. Arrival was within timescale given and work was carried out efficiently and without fuss. I was impressed with the quality of work and reassuring manner. I will definitely use them again and would highly recommend them
Kim Cuffley Posted on 17/02/2018 , work completed 17/02/2018
The trader replied (on 01/03/2018)
Hi Kim, Thank you for your kind review and your recommendation :) Kind regards, Clare
Very professional
Customer Service
Quality
Value
Very professional and very knowledgeable about the problem. Went out of his way to make sure pipes were laid out so as not to be an eyesore. Charged as quoted regardless of the extra work.
M, Hertfordshire Posted on 25/01/2018 , work completed 25/01/2018
The trader replied (on 16/05/2018)
Dear M, Thank you for taking the time to leave your feedback, it means a lot to us to hear how you felt we did. We look forwards to working for you in the future. Kind regards, Clare
All as expected
Customer Service
Quality
Value
Recommended by previous man who retired. Appointment over telephone. Arrived promptly and work done efficiently, quickly - no moans or groans, will definitely be using them in the future and highly recommend them
Linda, London Posted on 23/01/2018 , work completed 23/01/2018
The trader replied (on 01/03/2018)
Hi Linda, Thank you for your kind review and your recommendation :) Kind regards, Clare
Good Job
Customer Service
Quality
Value
When our boiler broke down Claire was very helpful and polite to sort it out very fast. The job performed by John and Glen was very professional. The were very friendly and efficient at fixing our boiler in a timely manner. We will definitely use the in the future. We highly recommend them. Thank you Academy Heating!
Nikos1 Posted on 22/01/2018 , work completed 22/01/2018
The trader replied (on 16/05/2018)
Dear Nikos, Thank you for your kind works and feedback. It was my pleasure to help get you back up and running as fast as i could. I am delighted to read you are pleased with the work carried out by John and Glenn, I have passed your kind works on to them :) We look forwards to working for you in the future. Kind regards, Clare
Good Job
Customer Service
Quality
Value
John and his mate did a good job with the minimum of fuss. Efficient and tidy.
Mark, London Posted on 19/01/2018 , work completed 19/01/2018
The trader replied (on 16/05/2018)
Dear Mark, I have passed your feedback to John and Glenn and they thank you for your kind words. Thank you for the recommendation and time you have taken to leave this for us. Kind regards, Clare
Professional from Start to Finish
Customer Service
Quality
Value
John turned up, told me exactly what needed to be done, then installed the new boiler a few days later. Efficient communication (Thanks Clare) and professional job.
Peter, Essex Posted on 10/01/2018 , work completed 10/01/2018
The trader replied (on 16/05/2018)
Dear Peter, It really was no problem at all, i'm so glad we managed to get your new boiler in so quickly for you and that you was pleased with the install and service you received. We look forward to seeing you again next year for the annual service. Kind regards, Clare
Gas Explosion
Customer Service
Quality
Value
Major problem when a Gas Water Heater exploded in my in-laws kitchen leaving them without gas and hot water, no cooker and a gas leak was also detected. Several traders came, promised quotes then never to be heard from again. On the Friday, after sending many emails to traders, I received a call from Academy that they could visit the property that afternoon. They came as arranged, evaluated the situation quickly, quoted on the Monday morning and completed the job to a very high satisfaction level next day on the Tuesday. New Water Heater installed, old gas pipes disconnected and new piping installed. Minimal disruption was caused to my in-laws who are both disabled. Would fully recommend.
BillericayR Posted on 07/12/2017 , work completed 07/12/2017
The trader replied (on 08/03/2023)
Thank you for taking the time to leave us a review. We look forward to seeing you in the future. Clare, John & Team
Excellent service
Customer Service
Quality
Value
Prompt and efficient service wouldn't hesitate to recommend.
Jeremy, Essex Posted on 15/11/2017 , work completed 15/11/2017
Heating Problem Solved
Customer Service
Quality
Value
Problem with heating identified and rectified quickly with no fuss.
SS Woodford Green Posted on 11/11/2017 , work completed 11/11/2017
Excellent
Customer Service
Quality
Value
Cannot fault the service. Prompt arrival, work done within time scheduled at price agreed, despite extra work having to be done. Polite, informative and friendly. Professional in all respects, would certainly use again.
Susan, London Posted on 09/11/2017 , work completed 09/11/2017
Bolier Service
Customer Service
Quality
Value
Would echo previous reviews that Academy are fast, efficient, polite and friendly. They found the problem easily and without delay. Would recommend.
Anonymous Posted on 30/10/2017 , work completed 30/10/2017