Endorsed by Which?

Academy Windows

4.9

128 Reviews

Opening Hours
Today -
  • Monday 08:30–16:30
  • Tuesday 08:30–16:30
  • Wednesday 08:30–16:30
  • Thursday 08:30–16:30
  • Friday 08:30–16:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Academy Windows: domestic installation of quality uPVC and aluminium windows, doors and conservatories. With 30 years industry experience we have earned the trust of many thousands of customers. We are a FENSA registered business, the industry gold standard for replacement windows and doors. Choose Academy Windows and you are choosing quality products and service during and beyond your installation. We are happy to honour our guarantee because we believe in the quality of our products and service.

Our manufacturing arm, Windows Direct, make all our own windows, doors and conservatories in our factory in Brightlingsea. We use, as far as possible, British made components (i.e. hinges, locks and handles) which are more expensive but far superior to the mass produced products from the Far East. This ethos has gained us recognition as one of the leading manufacturers of uPVC products in the United Kingdom.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Glass boarding up and replacement
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Conservatories

    • Conservatory Roof replacement
    • Sun Lounge
  • Doors

    • ​Aluminium doors
    • Bi-fold doors
    • Composite doors
    • Fire doors
    • French doors
    • Front door
    • Orangeries
    • Patio doors
    • UPVC doors
  • Roofers

    • Cladding
    • Roof and skylights

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
128 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Refused to offer their services to us
We met with Tony in September of 2021 to discuss a conservatory-style extension to our property. Tony was helpful and proceeded to give us a quote. We reviewed this and made some alterations in line with our budget, but when asked questions, as per the suggested article on the citizens advice website regarding liability insurance and terms of the contract, he was unwilling to help and decided that Academy Windows will no longer offer their services and we should look elsewhere for a conservatory. We found this very disappointing and unprofessional. We asked questions that were relevant to our build and did so professionally, and in line with citizens advice. The fact that Academy Windows were not willing to give us vital information about the terms of our potential contract and also the insurance which they hold in case of issues, was alarming. We will now be seeking extension quotes from a more transparent provider.
Customer in Essex Posted on 08/02/2022 (Reviewer did not use service)
The trader replied (on 18/02/2022)
Our reasons for not being able to work for you have been misinterpreted. We did not state that we would not supply you with the documentation that you requested. We tried to communicate to you on many occasions the need for the Building Regulation application to be made before we can move to the next stage of finalising a price, raising a contract, ordering paperwork and supplying any other documentation that you require. You have asked us to complete the above in advance of the Building Regulation approval which we are unable to do.
Excellent job
Customer Service
Quality
Value
Jack did an excellent job at fitting our front door. It looks very smart. Everyone’s commented on how well the work’s been completed. Would recommend.
Customer in Surrey Posted on 28/01/2022 , work completed 25/01/2022
Great job very quich response
Customer Service
Quality
Value
I rang a 09:05 this morning with a broken window. A new window was manufactured and installed by 15:00 hours the same day. I rate this as first class service. Very many thanks. Bill
Customer in Essex Posted on 19/01/2022 , work completed 19/01/2022
Complete transformation of our cottage!
Customer Service
Quality
Value
We can not fault anything about the service we have received from the start. We want to thank Tony, Aran, Richard & Terry for all your help. The fitting went smoothly, both Richard & Terry were lovely and worked really hard. We would recommend this company 100%. Thank you all!
Paula in Essex Posted on 14/10/2021 , work completed 13/10/2021
Quality products, attention to detail and service
Customer Service
Quality
Value
Academy has installed a number of windows for us. The quality of the products, the quality of installation and the fact that the installers were a pleasure to have around means that we would happily recommend them. Many thanks to Aran, Liam and Joe.
Customer in Essex Posted on 30/07/2021 , work completed 05/04/2021
Great work
Customer Service
Quality
Value
We would like to express our thanks to all the staff at Academy Windows who were involved with the installation of our conservatory roof. A special thank you to Dan and Ryan who were not only very professional in their work but it was also a pleasure to share their company while they were here. Thank you David & Linda Webb
David & Linda Webb in Essex Posted on 26/04/2021 , work completed 23/04/2021
Replacement uPVC windows
Customer Service
Quality
Value
We were very pleased with our windows. Academy Windows did an excellent job, the finish was excellent and all completed in the time that was stated. Tony and Aran were very helpful from start to finish. I would strongly recommend this company for replacement windows.
Clare in Essex Posted on 13/02/2021 , work completed 12/02/2021
Highly professional
Customer Service
Quality
Value
One man turned up with our new front door and frame on schedule as arranged. With little fuss and minimum noise had the job completed and cleared away by midday. Excellent. Thank you.
Customer in Essex Posted on 12/02/2021 , work completed 09/02/2021
Academy are the best and would recommend nobody else!
Customer Service
Quality
Value
Academy Windows have done a few jobs for me and all have been amazing, my windows, doors, soffit, guttering, and cladding and it has transformed my home. I can't thank them enough, all of the guys are brilliant, friendly and work so hard, plus you would never know they have been there as they tidy up behind them. I'm genuinely gutted I have nothing left to get done. Aside from the fitters, the office is also fantastic, helpful, friendly. Particularly Aran, who is great at his job, always kept me in the loop of what is happening and manages everything so well :)
Hayley in Essex Posted on 09/02/2021 , work completed 05/02/2021
Best company
Customer Service
Quality
Value
Though the company is not the cheapest the service is second to none. The staff are all professional and installers were friendly and helpful. They made a point to ensure everything was satisfactory and happy with the work.
Ray in Essex Posted on 05/02/2021 , work completed 15/12/2020