Endorsed by Which?

Access Able Limited

4.8

26 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

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About

Access Able has been supplying the community with mobility and homecare aids since 2003 and we are proud to be able to help our customers to retain their independence and quality of living. We operate from our friendly showroom in Bedminster, Bristol, with our team of knowledgeable staff and professional, trained engineers. We supply a vast range of products including mobility scooters, stairlifts, wheelchairs, rise and recliners, power chairs, beds and more, as well as daily living aids. We also offer a Rental service on many of our items such as mobility scooters, stairlifts and wheelchairs, as well as Maintenance and Repair services for many items including almost all makes and models of mobility scooter.
We pride ourselves on our aftercare, offering out of hours breakdown assistance and emergency repair for our customers.

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Bathing aids
    • Home adaptations
    • Stairlifts
  • Appliance repairs and servicing

  • Accessories and parts

  • More Services

    • scooters
    • wheelchairs
    • powerchairs
    • stair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
26 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Unhelpful
Customer Service
Quality
Value
I hired a tall walking frame and a perching stool for my stay in a hotel. When I arrived I found they had supplied a small walking frame and a shower stool - no use at all. Since it was after 5 on Friday they said there was nothing they could do. The following Monday I received a full refund, but no apology.
Customer in Cornwall Posted on 26/11/2024 , work completed 22/11/2024
a great introduction
Customer Service
Quality
Value
Access Able was recommended to us by our GP practice nurse, and how right she was! We got good advice from one of the managers on the phone, and the product we needed a high loo seat was in stock. When we got in (NB door hard to push), what we needed was instantly provided with good advice on ease of fitting. Excellent service and attaching to the loo was quick and easy, and when we go on holiday we can take it with us. Excellent product from a Which Trusted Trader business.
Customer in North Somerset Posted on 13/07/2023 , work completed 13/07/2023
Superb Customer Service AGAIN
Customer Service
Quality
Value
I hire a stair life for my Mum and for various reasons there has been issues with it. When I have contacted Access Able, they are always very responsive whether by phone or email and get an engineer out so quickly to repair it. Recently her wheelchair broke and I took the part down to see if they could mend it, unfortunately a new part was needed but they sourced it really quickly, kept me informed by email of when it would be in and rang as soon as they had received it. Dan was superb sorting this out for me. Every time I have I am contact with them, I am always so impressed with their high level of customer service and their positive helpful manner. Can’t recommend them highly enough.
Customer in Bristol City Posted on 07/06/2023 , work completed 02/06/2023
Another incredible deal and great help and advice
Customer Service
Quality
Value
In only twenty four hours, my new scooter was ordered, paid for, and personal modifications made. A phone call from them today told me all the work is done and the scooter will be delivered today. I cannot pay Access Able a sufficient compliment good enough for all the kindness and total cooperation they have shown me, both Danny in the store and workshop, and the girls in the office. A wonderful company that truly care about disabled people like me.
Dave in Bristol City Posted on 10/08/2022 , work completed 10/08/2022
The trader replied (on 11/08/2022)
Thanks, always a pleasure to do help you out. Very grateful for your appreciation of my hard working staff, I am very proud of them all and fully realize that they are the reason that we have built up such a great business over the last 20 plus years. We all try so hard to keep our customers happy and it's lovely to be appreciated Many thanks Bob the boss
Superb Service
Customer Service
Quality
Value
We have used Access Able several times when they have repaired a wheelchair and more recently when we bought a new one. In November we needed to have a stairlift fitted for my Mum at very short notice. I emailed them very late at night, and had received a reply by the morning. They came to measure things that day and it was fitted within 24 hours. They are very experienced and gave great guidance and advice each time we have used them. They are easy to contact, very receptive and quick to get things repaired / sorted / fitted. Hugely impressed with their knowledge, professionalism and their compassion too. Highly recommend them.
Trisha in Bristol City Posted on 08/12/2021 , work completed 03/11/2021
First time (st johns lane Bedminster) .. Very very good ..
Customer Service
Quality
Value
Popped into shop to sort out a tyre issue. Done there & then .. Good advice. Had a Service on mobility scooter. Very quick with detailed chat about how to look after scooter. Great friendly service .. Recommended ..
Customer in Bristol City Posted on 03/11/2021 , work completed 01/11/2021
The trader replied (on 05/11/2021)
Thank you very much for your kind words, hope to see you again sometime
Great service (Dan) been going there 11yrs now. Always extremely helpful and does a fantastic job. New battery ordered and fitted for mobility scooter.
Customer Service
Quality
Value
Polite helpful clean goes above to ensure all working (mobility) scooter. I have been going here now for 11yrs, highly recommended.
Dennis in Bristol City Posted on 25/03/2021 , work completed 25/03/2021
Excellent job
Customer Service
Quality
Value
Very efficient and tidy work. Explained the workings to me well. Recommended.
Roy, Avon Posted on 02/12/2019 , work completed 02/12/2019
Wonderful company.
I write this on behalf of my mum, Mrs Green, she purchased a scooter and realised that a month later she could not get on with it due to her disability, I spoke to a wonderful man called Doug who i believe went above and beyond to ensure my mum was looked after and sure enough he did! I cannot thank Doug and this wonderful family run company for being so understanding and caring, they totally put their customers first, they believe in 1st class service but most of all they are compassionate and care about the needs of people with disabilities, I would highly recommend them, its rare to come across a company that delivers both excellent service with a kind, caring, compassionate customer service. Thank you so much ❤
Customer in City of Bristol Posted on 13/09/2019 (Reviewer did not use service)
Amazing service.
Customer Service
Quality
Value
After contacting 'Access Able' requiring a stairlift for my father after a fall. Within 1 hour they were at his house to do a survey. And installing the stairlift the following morning. Unbelievable service with a very caring approach. Thank you.
Mandy, Hampshire Posted on 06/09/2019 , work completed 06/09/2019
Very pleased
Customer Service
Quality
Value
Very pleased with demonstration. Andy was very good. Explained everything. Very clean & tidy at his work. Thank you.
Kathleen, Avon Posted on 16/07/2019 , work completed 16/07/2019
Prompt & professional.
Customer Service
Quality
Value
Fitted external stairlift. Arrived quickly & worked effectively to install within couple hours. Friendly & professional service.
Josephine, Avon Posted on 02/05/2019 , work completed 02/05/2019
Prompt and professional
Customer Service
Quality
Value
Very helpful and polite. The stairlift makes such a difference, its perfect.
Arthur, Avon Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 28/06/2018)
Thank you Arthur, pleased to have been able to help you out.
Prompt & professional
Customer Service
Quality
Value
Very polite, clean & prompt. Nothing too much trouble & kept moving out of the way for us to pass.
Brenda, Avon Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 16/03/2018)
Thank you Brenda, we aim to please and we really appreciate your custom
Stair lift
Customer Service
Quality
Value
Access Able is a first class company they supplied a good product and fitted it within 24 hours, the fitting was quick and efficient and they did what I wanted - nothing seemed too much trouble. I highly recommend this company.
Beryl, Avon Posted on 14/02/2018 , work completed 14/02/2018
The trader replied (on 16/03/2018)
It was a pleasure to help you out. Thank you for making our Engineer Andy a cup of tea, he really appreciated it. Any issues with the lift you know you only need to phone and we will try to be there the same day to resolve your problem
Brilliant job
Customer Service
Quality
Value
Engineer was clean, tidy, friendly & thorough.
Sue, Avon Posted on 23/01/2018 , work completed 23/01/2018
The trader replied (on 16/03/2018)
Thank you Sue. It was lovely to be able to help out and give a solution to your problem. We very much appreciate your custom, and hope we can be of further assistance in the future
Prompt and professional
Customer Service
Quality
Value
Fitter came on time and was clean and presentable. Left premises as found.
Phillip, Avon Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 26/04/2017)
Thank you for your comments Phillip, very much appreciated
Prompt and professional.
Customer Service
Quality
Value
Very good job.
Digby, Avon Posted on 29/03/2017 , work completed 29/03/2017
The trader replied (on 26/04/2017)
Thanks Digby, always here for you and Cath. Just phone if you need us and we will try to be there the same day
My review
Customer Service
Quality
Value
The gentleman arrived at 12 noon, he was polite, well dressed and clean. He worked without tea breaks and we were using the stair lift at 4pm. Very good worker.
Kenneth, Avon Posted on 29/03/2017 , work completed 29/03/2017
The trader replied (on 26/04/2017)
Thank you Kenneth. Thought you were talking about me at first (Bob - surveyor) . Even more pleased to realise it was one of my engineers. Thank you for your kind words and custom, both are very much appreciated
Good service
Customer Service
Quality
Value
Been with Access Able for many years, they are very reliable, give good service and their customer service is second to none.
Which? Trusted Traders Consumer Posted on 15/03/2017 , work completed 15/03/2017
My review
Customer Service
Quality
Value
Excellent service.
Denise, Wiltshire Posted on 22/12/2016 , work completed 22/12/2016
Friendly, punctual & they do what they say on the tin
Customer Service
Quality
Value
Serviced my disability scooter, fitted new batteries and repaired a loud squeak. Excellent job - can't fault them. Charged less than quoted. They go above and beyond to help the customer.
Mrs Leigh, Bristol Posted on 01/10/2016 , work completed 01/10/2016
The trader replied (on 25/10/2016)
thank you Lady Di, always a pleasure to from you Regards Bob
Excellent! Would recommend to anyone.
Customer Service
Quality
Value
Fitted 2 new tyres on a scooter. Did a good job, and have had no problems. I have been using them for years & will continue to do so.
Mrs Northcott, Bristol Posted on 01/09/2016 , work completed 01/09/2016
The trader replied (on 25/10/2016)
Thank you Mrs N. Nice to know that you rely on us just as much as we rely and value your continued custom Regards Bob
Excellent - I can't fault them
Customer Service
Quality
Value
Annual service on a scooter on the mobility scheme. Fitted new batteries & a new display. Picked up scooter & loaned me a similar one while it's away. Very friendly & always keep me informed of progress. Have used them for several years.
Mr Gunningham, Bristol Posted on 01/10/2015 , work completed 01/10/2015
The trader replied (on 25/10/2016)
Thank you for your continued support Mr G, glad to hear that you are feeling better now, pop in for a cup of tea when you are passing Regards Bob
Couldn't fault them
Customer Service
Quality
Value
Which? Trusted Traders Consumer Posted on 01/05/2015 , work completed 01/05/2015
The trader replied (on 25/10/2016)
Many thanks Mr/Mrs ?Happy to have been of service Regards Bob
Nice guys
Customer Service
Quality
Value
I used this service to purchase a mobility scooter for myself. It is within the local area and whenever I've had an issue they'll come out the same day to see to it, they even provided me one to borrow whilst they fixed my scooter. Lovely guys.
Lisa B, Bristol Posted on 10/10/2014 , work completed 10/10/2014
The trader replied (on 25/10/2016)
Always a pleasure Lisa B - keep spreading the word Regards Bob
Wonderful service
Customer Service
Quality
Value
I've had 2 scooters from them in the passed few years and they are brilliant. I pay with a monthly fee and they are always willing to chat to me about any queries I have
Brian, Bristol Posted on 20/07/2012 , work completed 20/07/2012
The trader replied (on 02/12/2016)
Thank you Brian, always a pleasure to see you and your good lady out and about on our scooters. Your continued custom is much valued and appreciated. - Regards Bob and the crew