Ace Electrical (Wolverhampton) Ltd T/A Ace Solar Energy

From start to the finish i found Ace Solar's service without fault. From submitting my initial enquiry i received very friendly and warm emails, and responses to my many many questions all without hesitation. All technical queries were answered within 24 hours with a full and clear explanation which really helped to steer my decision in choosing Ace Solar. The team were very helpful with determining the type and size of system to install and are very open with you with regard expectations. The installation itself arrived at the agreed date/time and the guys got straight to it, you almost forgot they were there as they are very self sufficient. The most professional installers i have encountered in a long time. Fast forward a few days and in the final stages of the job, they again, patiently explained the system, how it worked, and how to use the app. They talked about how to get the best from the system and more importantly how to get hold of them if there are any issues. They showed me the work they had carried out and again you could tell how passionate they were and the care they had put into the job. Jobsite was very clean and the work finished to a high level. Very much a top quality job and stellar service from Ace Solar and the team who i have corresponded with by email/telephone and face to face.

From the moment I first reached out for a quote, through to today and receipt of all relevant warranties and certificates; Tracey and the team have been outstanding. I diligently and carefully got 10 different quotes. Each time I intentionally acted naive and uninformed on the technology and installation process. This was done to test the expertise of the team, reliably of their claims and the validity of the proposed set up and implementation. Ace… Aced it. There was a long gap (6~ months) between the initial quote and installation, this was due to some personal issues on my side. Despite my fluctuating schedule and response times, Ace remained professional and personal throughout, going above and beyond what a business can reasonably be expected to do. The installation itself was completed on time, my property both inside and out was left tidy and clean; the equipment and tech was thoroughly explained and walked through, and the follow up communication to check everything is going ok, passing certs etc. have been both timely and professional. Honestly, it’s difficult to ask for anything more from Ace, they are the exact kind of company a customer could want to work with. On a final note; I have an EV and work from home, so have high energy usage. Despite this, I cannot possibly use the amount of energy being generated (granted, it’s May). It’s early days but is already proving to be an excellent investment, and I’m pleased to know I’m doing my bit for the planet.

I was looking to install a solar and battery system to make the house more eco-friendly, and to reduce reliance on the volatile electricity provider market. I talked with multiple suppliers - national and local. All of whom produced similar proposals with similar quotes. The problem I found with the national providers was a lack of in-depth knowledge and expertise, as well as a reliance on sub-contractors to install. Based on a recommendation I talked with Ace, and from that first engagement they have proven to be experts in the field, great at communication and quick to resolve issues. Their design team knew the market very well, and were able to provide very balanced and informed answers to the many questions I had related to product choice / capacity. The installation team were professional, courteous, clean and quick. Their communication was excellent, making sure any schedule changes were given with good notice. Ace clearly want satisfied customers, demonstrated in their aftercare - I had a few cracked tiles as a result of the scaffolding installation - Ace had it resolved quickly and efficiently, with no overhead / hassle to me. Really pleased I chose Ace, and would highly recommend them.

I first contacted Ace earlier in the year to obtain a quote. I personally wanted to use a local company and found Ace in Wolverhampton. I initially spoke with Lucy who I found very polite and professional to gauge when they could commence installation. Their project manager arranged a site visit to ensure everything could be installed as we wanted. The install date was set ‘literally a week later’ the installation team arrived and installed 14 no panels, inverter and battery all in one day. The next day the team arrived completed the wiring, testing and commissioning and were finished by lunch time. Good friendly crew with a good experience from start to finish. Make sure you have tea bags and biscuits 😀

Had ACE solar energy recommended to myself after seeing one of their installations at a customers house. I decided to reach out through their website and found the process flawless in respects of efficiency and communication, just could not fault the service. From within 3 weeks of opening their website i had a 9KW solar array on my roof! They do not mess around and deliver. As for the quality of the products after research i found that the solar system i have on my property is one if not the best on the market, British manufacturing company, i have found it performs well and also looks great! The system also come with an app for your phone to review the systems performance at any time of the day along with a desktop version that gives you boat loads of information to get you geek on! Oh the system is GivEnergy ;) The installation team were again very efficient and really nice lads and the quality of work is of a very good standard, it did not take them long to get the system in and work with you on questions you may have. The handover was very clear and full of tips to get the most out of your system. Any administration questions you have about the process, paperwork and your energy supplier meaning switching to export tariffs were answered and knowledge was great. I have already recommended ACE solar to 2 of my colleagues and they have/are getting their solar system through ACE solar. To summarise, i can not fault this company and will always recommend them.

Ace Energy were fantastic, from the first time they quoted until they finished the job. Very professional, clean and tidy with a great team. They turned up when they said they would and finished the job on time with very little disruption to myself, my team and most importantly my customers. I would highly recommend them.

The office staff were great, helpful and always replied in full and on time. Accounts were always correct and clear. However, the guys that fit it are not the greatest. There was shading from a tv ariel which they didnt mention when the scaff was up and had to be removed later. Some panels were better off moved out of shading from a chimney. Some panels had to be moved out of the shading from each other!! I even had to sign a disclaimer to get what I wanted, -''as many panels as possible'', on the rooves. Its been absolutely excellent ever since they came back to do the adjustments. They also, but only when asked, fitted optimisers to maximise the shaded panels. I should have researched and checked everything before the scaff was taken down as it only had to be put back up again.

Fantastic company to deal with from quotes to installation. I had quite a few quotes from various companies who all gave different information and prices. Ace Solar were friendly and professional at all times. I was never rushed for a decision and never felt I was being conned (like several others). Once the contract was agreed the fitting team came on time, were professional and polite. They informed me of everything they were doing, including problems as they arose. They checked that I was happy with them and made me feel relaxed. They left no mess when they finished. The office staff were friendly and kept me informed via calls and emails. Documents were sent in one email and advice was provided on my energy tariff. They were the only company I contacted directly and this was due to them being a Which Trusted Trader and local to us. I am really happy that I chose them and totally recommend this company for Solar installations.

Ace Solar Energy were recommended to me by a friend. From first contact they were very knowledgeable and helpful. They offered the same equipment as Octopus but at a much more competitive price and shorter delivery time. The installation team were very flexible to my needs, and very helpful. They arrived on time, and worked tidily. There was a software problem with the inverter, and they helped to resolve it with the manufacturer very quickly. Lucy was especially helpful. Nothing was too much trouble for them. Highly recommended.

I made initial contact with Ace solar around Feb 23 but deliberately delayed a review so i could also say how my system has performed. When i first contacted Ace solar i spoke with Lucy and Tracey who were super efficient and were happy to deal with all my queries, Once a design/spec had been agreed i was given an approx install date around end of may 23. After previously speaking with other companies who were quoting me over 6 months for installation i thought 10-12 weeks at the time was very reasonable. (At the time electricity prices were going up and solar panels were in high demand) The whole system was fitted over nearly 2 days as agreed at time of order due to the amount of panels installed over 3 different roofs. The installation was carried out to a high standard and the fitters worked in polite and professional manner, answering any questions i had. My property was left exactly as they found it and all waste materials were cleared from site. The system has been working great with no issues. I had transferred to one of octopus’s tariffs which enables me to charge my batteries at a low rate and use the power throughout the day and from june til august 23 we didnt pay for any electric. I cannot recommend this company enough. From 1st contact they were excellent throughout the whole experience and i really cannot find fault with any part of the service they have provided. I will definitely use Ace solar for any future projects.