ACL Domestic Appliance Repairs Limited -Samsung Service Centre

Engineer came within days of repair being needed . Very polite and diagnosed the problem . Needed new part . The repair was completed the following week . Really pleased with the service . The engineer was polite and friendly too .

Once ACL had confirmation from Samsung to go ahead with the repair the service was very quick at all stages from booking the appointment to the engineer. The engineer needed to call 3 times and was polite, clean and quick. Would highly recommend.

Top of the range Samsung washing machine developed fault after one year. Samsung made it as difficult as possible to get the repair visit arranged, but technician was great. Fixed one problem, but another developed next day. Second visit was to replace the door seal that Samsung deemed necessary even though it didn't need replacing. Second problem was also fixed, but the original problem returned after a few days. After failing to call me by calling from a withheld number, ACL closed the repair ticket without verifying that the problem had been fixed and told me I'd have to go back to Samsung again to get it reopened. I did contact Samsung and was advised that ACL would be getting in touch to arrange another visit, but that was a week ago and I've heard nothing. This is a farcical system that appears to be optimised to maximise user frustration and reinforce Samsung's reputation for poor customer service. I won't make the mistake of buying Samsung again.

A thoroughly professional service was provided throughout the whole process. The engineer was exceptional with his communication and repair skills. I am extremely happy with the whole experience, well done and thank you.

really happy with the service I received from ACL, from start to finish, appliance repaired on first visit

Initially I was pleased with the service - I booked a repair through Samsung and a few days later an ACL engineer came to my house to fix a faulty (brand new) microwave. However, the engineer quickly realised that he needed additional parts to fix the microwave and so left, advising that ACL would contact me shortly for a return visit. Despite repeated attempts to call them and chasing via Samsung twice, I am still waiting for an update 4 weeks later. Contacting ACL seems to be impossible - even during the day I get their automated 'our office is closed at the moment, please call back between 9am and 5pm). I do note that Samsung are not much better - they simply generate another work order for ACL and tell me I will hear from ACL within 48 hours, which does not happen. Samsung need to be aware that they are making promises that their service suppliers cannot / do not meet.

Absolutely disgusting customer service, a staff member called Georgina totally messed up a job through Samsung that had been booked but she forgot to attach the job number, was unapologetic tried to make excuses and then told me I had to go back to Samsung and get it rebooked, I made a complaint to the manager Hazel who sent back the most unprofessional email back that I wouldn't expect from a Manager in response to a complaint basically calling me a liar even though I have proof of all emails, would never recommend this company and will be sharing my experience on every review platform possible!

The engineer arrived in the given time slot. He was extremely personable, helpful and professional. We would definitely recommend ACL on the basis of this visit.

Contacted ACL Domestic repairs in August of 2020 to carry out repairs to a Smeg dishwasher and then was told that we needed 2 rubber washers to repair the dishwasher but we had to wait for them to be delivered at a cost of over £70! we had to wait a couple of weeks then the fitter returned and replaced the washers and we had to pay another £81 for call out and now just 4 months down the line the same fault has returned but this tie we were told sorry the work is only guaranteed for 3 months so we have to pay another £81 call out fee! I'm not impressed total rip off company defiantly wouldn't recommend them to stay well clear.