ACL Domestic Appliance Repairs Limited -Samsung Service Centre

really happy with the service I received from ACL, from start to finish, appliance repaired on first visit

Initially I was pleased with the service - I booked a repair through Samsung and a few days later an ACL engineer came to my house to fix a faulty (brand new) microwave. However, the engineer quickly realised that he needed additional parts to fix the microwave and so left, advising that ACL would contact me shortly for a return visit. Despite repeated attempts to call them and chasing via Samsung twice, I am still waiting for an update 4 weeks later. Contacting ACL seems to be impossible - even during the day I get their automated 'our office is closed at the moment, please call back between 9am and 5pm). I do note that Samsung are not much better - they simply generate another work order for ACL and tell me I will hear from ACL within 48 hours, which does not happen. Samsung need to be aware that they are making promises that their service suppliers cannot / do not meet.

Absolutely disgusting customer service, a staff member called Georgina totally messed up a job through Samsung that had been booked but she forgot to attach the job number, was unapologetic tried to make excuses and then told me I had to go back to Samsung and get it rebooked, I made a complaint to the manager Hazel who sent back the most unprofessional email back that I wouldn't expect from a Manager in response to a complaint basically calling me a liar even though I have proof of all emails, would never recommend this company and will be sharing my experience on every review platform possible!

The engineer arrived in the given time slot. He was extremely personable, helpful and professional. We would definitely recommend ACL on the basis of this visit.

Contacted ACL Domestic repairs in August of 2020 to carry out repairs to a Smeg dishwasher and then was told that we needed 2 rubber washers to repair the dishwasher but we had to wait for them to be delivered at a cost of over £70! we had to wait a couple of weeks then the fitter returned and replaced the washers and we had to pay another £81 for call out and now just 4 months down the line the same fault has returned but this tie we were told sorry the work is only guaranteed for 3 months so we have to pay another £81 call out fee! I'm not impressed total rip off company defiantly wouldn't recommend them to stay well clear.