Endorsed by Which?

Acorn Windows (Nottingham) Limited

4.9

175 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–15:00
  • Sunday 10:00–15:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jul 2020

About

Are you thinking about buying new windows or doors? adding space with a conservatory or protecting your home, from whatever the winter can throw at it, with new facias and soffits? If you are, there are a lot of companies to choose from.

But what if you wanted a peace-of-mind, stress free, finished job that you could be proud of? what if you decided to choose Acorn Windows?

With Acorn Windows you’ll get all this and more from a family run company that arguably cares more about their customers than any other in Nottingham. From the moment you give us a call, drop us an email or pop in to see us at our showroom in Wollaton we’ll make your life a lot easier, and make sure you get quality, service and backup.

Don’t just ‘replace your windows or doors,’ don’t just ‘install a conservatory’, don’t just ‘replace your roofline’...

...choose Acorn Windows Nottingham, a trusted and loved local company.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory maintenance
    • Conservatory repairs
    • Hardwood conservatories and orangeries
  • Glaziers

    • Glass boarding up and replacement
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Window consultants
    • Aluminium Windows
    • Timber windows
  • Doors

    • Bi-fold doors
    • Patio doors
    • Fire doors
    • French doors
    • Composite doors
    • UPVC doors
    • Timber doors
  • Builders

    • Extensions
  • More Services

    • rooflines
    • porches
    • lantern roofs
    • car ports

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
175 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Good work by Acorn Windows (Nottingham)
Customer Service
Quality
Value
I have been using Acorn Windows for around 20 years, starting with soffits, facias & guttering. Since then I have helped both my son and daughter with work on their first own homes and now some on the mother-in-law's house in two weeks time. Yesterday we had a new back door with side window fitted. Initially there were some problems for the first time ever with the fitting date being re-arranged 3 times. So I was very frustrated with Acorn. It seems these delays were caused by illness in their fitting teams and they recently explained they don't like using contract fitters whose work may not be to the same standards as their own employed fitters. In the end we were pleased with this approach as Jason & Roger did a great job yesterday. They were both very pleasant and explained all they were doing. When finished they demonstrated the workings of the door, including how the key should be used for locking (slightly different from some other doors). They also cleaned up well and left no mess. So our faith in Acorn has been restored and we look forward to a similarly high quality job at the mother-in law's in two weeks time.
Customer in Nottinghamshire Posted on 05/03/2024 , work completed 04/03/2024
Trustworthy and reliable
Customer Service
Quality
Value
We initially had Acorn in to replace our windows and doors in 2021 as we felt they had the highest quality product of the quotes we had received. We encountered a few issues but were incredibly impressed with how they resolved everything, with the MD James coming out, going over our concerns, making a plan to resolve them all and waiting until we were fully happy before our final payment. Our doors and windows are excellent and we've had multiple compliments on how well they look with our Victorian house, particularly the composite door. We called them again when we started to consider getting our extension done, James came out a couple of times to go over plans with us, then when we were ready to commit, the quote they provided was the most competitive of the 3 we received, plus we had met the project manager Mick previously and instantly felt in good hands so put a deposit down. Sadly, the plans fell through on the discovery of sewer lines surrounding our house that we couldn't build near. James and Mick were very supportive in discussing solutions and Mick came out to meet our building planner, even opening up the sewer covers to work out what we may or may not be able to do which was incredibly helpful and led us to the decision to sell rather compromise on our plans. Despite us offering to cover both of their times, James was understanding of our situation and fully refunded the deposit. We would use them for any other building work without question. Highly recommend.
Customer in Nottinghamshire Posted on 19/02/2024 , work completed 16/02/2024
Great Customer Service
Acorn fitted several windows to my property. After the fitting, I noticed that one glass window was scratched. I informed Acorn and the faulty window was replaced to my total satisfaction. I would like to say that this happened AFTER I had paid my invoice. The team listened to my feedback, in a polite and professional manner, and quickly replaced the window in question. I understand that a fault can rarely happen but the manner in which this was dealt with was first class.
Customer in Nottinghamshire Posted on 11/02/2024 (Reviewer did not use service)
The trader replied (on 21/02/2024)
We always behave in the same way in relation to faults like this - essentially in our view the customer is our most important asset. We are now in our 35th year and it is by looking after people in this way that has enabled us to thrive in an industry with not the best reputation. We really appreciate you taking the time to write such a positive review of our after-sales service.
Great Team
Customer Service
Quality
Value
This is the 2nd time using Acorn windows. Very competitive company. Work carried out to replace 8 windows at our house. Everyone we dealt with at Acorn was very polite and helpful. Big shout out to Jason and Roger who worked great as a team in completing the install in 1 and half days! 🥳 Property left tidy apart from a lovely covering of dust which couldn't be avoided with having to remove old brick cills! 😀Thanks again Acorn Windows.
Customer in Nottinghamshire Posted on 09/02/2024 , work completed 06/02/2024
The trader replied (on 21/02/2024)
Thank you for using Acorn yet again. Jason and Roger are quite a team - we hear more about their sense of humour than any of our other installers or builders. Sorry about the dust but thanks for your understanding.
Window and door replacement
Customer Service
Quality
Value
We had a window replaced with french doors and a door + window replaced with a larger window in our kitchen. This included all brickwork and two new lintels. The price was very competitive and Jamie and son Josh did an absolutely brilliant job. From the outside, it looks original and has completely changed the way our kitchen looks and feels. Will definitely use Acorn again in the future and would highly recommend.
Customer in Nottingham Posted on 22/12/2023 , work completed 21/12/2023
The trader replied (on 21/02/2024)
The last review on Which in 2023 ... thank you for your kind words. We have the most amazing building and fitting teams at Acorn and no less than 3 teams are a "father and son" combination which bodes well for the future.
Fantastic Company
Customer Service
Quality
Value
Just had a conservatory installed in my bungalow after having four windows and a door fitted the previous year from Acorn Windows, they are a dream to deal with very efficient and professional, the quality of the product coupled with the skill of the fitters actually makes for a fantastic end result. James the MD did the quote and though they did a couple of extras which were not on the quote the price given was what they charged, Mick who does the measurements and goes through how the end product will look is at the top of his game, everything fitted perfectly and was exactly as described, the bricklayers were superb and Steve (Tomo) the fitter and his workmate Adam worked like Trojans in foul weather to deliver a superb conservatory. If you are thinking of having a conservatory this company is well worth employing.
Customer in Nottinghamshire Posted on 09/12/2023 , work completed 08/12/2023
The trader replied (on 11/12/2023)
Thank you ... I don't normally know who has left a review but in your case we definitely know who you are ... thank you so much. You have been so kind to "Tomo and Adam" they are full of tea and coffee. All of your kind words have been passed onto Mick and the gang ... Have a great Christmas in your new conservatory ... James
Window replacements and garden room extension
Customer Service
Quality
Value
Acorn Windows have done a considerable amount of work on our property over a 5-month period. All the house windows were replaced, the roofline changed to plastic and the gables faced with lead cladding. In addition they constructed a large 6m x 3m garden room with large opening doors and a triangular window over one of the doors. The house has been modernised and upgraded. All the work has been carried out to a very high standard and all the workmen from their own company, or under contract, have been very skilled, polite and tidy. We have no hesitation recommending them.
Customer in Leicestershire Posted on 06/12/2023 , work completed 29/11/2023
Fantastic service from start to finish
Customer Service
Quality
Value
Acorn Windows came highly recommended by a friend and lived up to all expectations. I needed a very old glass lean to replacing on my house. James came out and suggested increasing the amount of glass to maximise light. This consultation was followed by a prompt and competitive quote. The fitters were on time, polite and really hard working. They worked quickly and left everything tidy each night. The finish is outstanding! The new windows and glass roof have transformed the space. I’m over the moon! Very highly recommend using Acorn Windows.
Customer in Nottinghamshire Posted on 31/10/2023 , work completed 28/10/2023
The trader replied (on 08/12/2023)
"Over the moon" is high praise indeed - thank you from everyone at Acorn for a) choosing us in the first place and b) posting such a positive review. All of the team really appreciate it when a review is posted. 2023 has been the most amazing year on all fronts and we cannot thank customers like you enough for keeping us happy and very busy!
Efficient installation at a competitive price
Customer Service
Quality
Value
I had 2 old aluminium windows replaced in my bungalow as part of refurbishment a living room bay window and a bedroom window. The price was competitive and the process from start to finish straightforward with surveying and installation dates kept to. The bay roof lathe and plaster ceiling was damaged prior to window installation and the fitters gave me some advice on repair / replacement of the area including the need for insulation which was helpful
Customer in Nottinghamshire Posted on 31/08/2023 , work completed 21/08/2023
The trader replied (on 08/12/2023)
Thank you for taking the time to submit a review on our product and installation. We find that we are installing more aluminium products than ever since we started in 1989.
Great service, high quality results
Customer Service
Quality
Value
We had new doors/windows and our garage converted by Acorn Windows recently. Their team were very friendly and efficient and did a brilliant job, which we are really pleased with. Would definitely recommend to others.
Customer in Nottingham Posted on 24/07/2023 , work completed 30/06/2023
The trader replied (on 08/12/2023)
Wonderful news for everyone who worked with you on various projects ... thank you for choosing Acorn Windows and we hope you enjoy the extra space over the forthcoming Festive Period ...
Great work
Customer Service
Quality
Value
Asked for picture window to replace broken door and fix water ingress. After consultation and discussion Juliet balcony -which was poorly made by previous builder was removed, window placed, roof made to fit in with rest of roof. Beautiful job. Courteous conscientious builder-Mick- polite hard working considerate. Work done to very high standard. Answered all my questions. Used Acorn before , who replaced my front door and built my porch. They were fantastic then. I trust them completely They will not do things that don’t need doing but they do everything to make the job professionally well done and to high standard. They will be adaptive if needed and correct any issues or damage if caused-great work
Customer in Nottinghamshire Posted on 08/06/2023 , work completed 07/06/2023
The trader replied (on 27/06/2023)
This was quite a tricky project but we are very fortunate to have Mick at Acorn with over 38 years of building and joinery experience "under his belt". Our original idea had to change and thank you for working with us to achieve the desired result from both a structural and aesthetic point of view.
Absolutely superb
Customer Service
Quality
Value
Just a quick note to thank James, Mick and their team for their friendly and utterly professional commitment to excellence. From the original conversation with James, through every aspect of detail of our new orangery, the removal of our old conservatory and on to the erection of our extension….everything has been simply first class. They have a waiting list for a reason: they’re marvellous! Thanks again.
Customer in Nottinghamshire Posted on 07/06/2023 , work completed 10/05/2023
The trader replied (on 27/06/2023)
Thank you for choosing Acorn for your replacement orangery - and also for your kind words. We build a lot of these throughout the year but yours really stood out due to the flush fitting frames which added so much to the character of the new room. We have let everyone who worked on the project, including Mick who managed it for you, of your 5 star review. Many thanks. James
Replacement windows
Customer Service
Quality
Value
Acorn were thoroughly professional and courteous. They arrived punctually and completed the work with the minimum of fuss and disruption. The windows look great - they did an excellent job.
Noel in Nottinghamshire Posted on 06/02/2023 , work completed 02/02/2023
The trader replied (on 31/03/2023)
Thank you Noel - your review is greatly appreciated. In your case we were matching aluminium windows that a previous company installed to complete the work on your home. We are all pleased you are happy with the result.
Quality all round
Customer Service
Quality
Value
From start to finish, the attention to detail, craftsmanship, management and delivery of the project, as well as the final products has been top class. I want to thank the whole team for talking through options and plans, answering questions, coordinating the teams of professionals and delivering the build extension to such a high quality. There was no hard sell at any stage and all delivered in a professional and friendly manner. I have no hesitation in recommending Acorn Windows to others (and indeed already have) and I would readily go back to Acorn in the future.
Customer in Nottingham Posted on 16/01/2023 , work completed 13/01/2023
The trader replied (on 31/03/2023)
We are very fortunate with the team who work on our extension projects and thank you for taking the time to leave a review praising them. Mick who looks after all the tradespeople and co-ordinates their work with our customers worked on one of our first conservatories in 1992, as did Andy and Tony, one of our building teams. Ironically it was on a large project for the bank manager who turned down our application for a loan to expand Acorn Windows - he didn't think it would work in such a competitive environment, he is still a loyal customer to this day! Thank you very much for recommending us to other potential customers.
Outstanding job. Thank you.
Customer Service
Quality
Value
The word that springs immediately to mind to describe Acorn is amazing. I truly mean that. They are professional, thorough and courteous. I cannot speak highly enough of the team. The fitters Mathew and Lewis are stars. I have one hundred percent confidence in recommending them. My windows, soffit/fascia and cladding look stunning. Thank you so much Acorn Windows.
Susan in Nottinghamshire Posted on 13/01/2023 , work completed 06/01/2023
The trader replied (on 31/03/2023)
Thank you Susan - high praise indeed for Matt and Lewis, thank you for choosing Acorn and thank you also for recommending us so highly.
FIRST CLASS !!!
Customer Service
Quality
Value
From beginning to end everything was just perfect. no gimmicks, no nonsense, no pressure, no hard sell, just honest professionalism. I had a new front door and side panels fitted. I was very impressed with the two fitters who worked with such care for my home. I had mentioned that I wanted to sell my old door and side panels so they removed them with care. Although it cannot be guaranteed, none of my decoration was damaged at all, my carpets were covered up properly, they had respect for my home. I had had four previous quotes prior to Acorn Windows quoting me, some cheaper some more expensive, but as previously stated ,I liked the no nonsense approach, no pressure, no hard sell. Just an invite to come and view the show home which was by the way very impressive,you can actually see the quality of the products. I had one very minor problem with my door, which was corrected within days. The after sales are great nothing is a problem. I am so satisfied that I am now booked in to have three windows replaced in February. Oh,and I never bothered having quotes from anyone else !!!!
Customer in Nottinghamshire Posted on 21/12/2022 , work completed 01/06/2022
The trader replied (on 23/12/2022)
What a wonderful way to end the year - a fantastic review and a a great endorsement for our entire team who have worked so hard throughout the year. Thank you for choosing Acorn and we look forward to returning in February 2023.
High quality of service and good value
Customer Service
Quality
Value
All of the staff involved from the initial contact, the visit to quote, the detailed survey and through to carrying out the work to replace 4 windows were professional, and very considerate. At each stage any questions were answered promptly and clearly and the work was carried out to the agreed schedule and cost.
Customer in Nottinghamshire Posted on 08/06/2022 , work completed 24/05/2022
The trader replied (on 07/10/2022)
It is always a pleasure to read reviews and thank you for taking the time to let Which know about our service and good value. Reviews like this bring more customers to Acorn - thank you very much.
Sash window replacement
Customer Service
Quality
Value
This is the second time Acorn has worked for us. Last year they replaced windows to the rear of the house. The quality of their work then, gave us confidence to ask them to undertake the major task of replacing ground floor and first floor bay windows with double glazed sash windows. We were particularly anxious that the Edwardian features of the house would not be compromised and spent a great deal of time with the Acorn Surveyor on that point. We were very impressed at the amount of detailed work he undertook. We specifically asked for the same team we had last year to undertake this work and Acorn were happy to agree to that. This helped enormously in reducing some of the stress of having such major work undertaken. Brad and Dave are outstanding craftsmen and we have been so impressed at the quality of their work. In order to retain the character of the house a significant amount of joinery was required. Moulded timber architrave was cut to match the original window surround. Matt undertook this work with great skill. We suspect that there were some additional costs incurred, for example a plumber had to remove radiators for plastering to be completed and lead work had to be undertaken which had not been anticipated. But the original quote for the work was not altered. From start to finish we were so impressed with the quality of work undertaken and the house is now completely double glazed without the character of the house being compromised. Well done Acorn.
Customer in Nottinghamshire Posted on 31/05/2022 , work completed 13/05/2022
The trader replied (on 07/10/2022)
Dear Mr & Mrs - a glowing report indeed and thank you for naming some of our team members - they will be absolutely delighted. Your home required period vertical sliding sash windows in PVCu to replicate the original timber windows - together with very detailed internal timber architraves. We took some photos after we had finished and another local customer has ordered windows for an identical project based on the work we carried out for you. Thank you for choosing Acorn.
Reliable company
Customer Service
Quality
Value
We have used Acorn many times over the past few years to install doors, windows, a conservatory and a garden room. On each occasion, the work has been of a very high standard and when any remedial work has been required they have attended to it promptly without any quibble. Timekeeping has been very good and on the rare occasion where there was a problem, they let us know of the change well in advance. I would have no hesitation in recommending them, in fact, have done so on many occasions to friends.
Customer in Nottinghamshire Posted on 13/04/2022 , work completed 17/03/2022
The trader replied (on 07/10/2022)
Thank you from the whole team at Acorn for leaving this review. You are clearly a customer who has come to us many times and thank you for recommending us to your friends and family.
Excellent garage conversion
Customer Service
Quality
Value
Acorn have recently completed another project for us, this time a garage conversation. I’m absolutely delighted with the results. The team gave the usual high levels of customer care and the standard of workmanship is second to none.
Darren in Nottinghamshire Posted on 05/01/2022 , work completed 01/12/2021
The trader replied (on 06/01/2022)
Thank you Darren ... it was a pleasure to work on the project with you and thank you for coming back to us yet again. It seems that garage conversions have become more popular since the original lockdown when more and more people are working from home. We are pleased that you are enjoying your new office.
Great service, yet again
Customer Service
Quality
Value
Following a competitive quote from James, we were visited by David who surveyed our requirements and then by Jason and Craig who installed new front and back doors. Despite a small hiccup when our order was lost and then we had to chase the surveyor, all other interactions with Acorn have been good. This is the only reason I’ve given them 4/5 for ‘customer service’. If I was rating the actual surveyor who did the work and the fitters themselves, they would have received 5/5. The work carried out by two fitters, in particular, was first class. They were courteous, tidy and friendly. They turned up on time and just got on with the work required without any fuss. We’ve used Acorn now to have a conservatory built, new windows and now new doors. We would definitely recommend them as a reliable, competitive and trustworthy company.
Tracy in Nottinghamshire Posted on 17/12/2021 , work completed 15/12/2021
The trader replied (on 03/01/2022)
Thank you Tracy - our last review of 2021 and a positive one for which we are most grateful. I couldn't fault your reasoning for "only" giving us 4/5 and I am sorry we didn't score full marks - we are now fully back on track with surveying after a deluge of orders. May I wish you and Nigel a Happy New Year ... James.
Excellence throughout
Customer Service
Quality
Value
Our first impression of Acorn Windows as a company was a positive one involving their Director James Hibberts visiting and quoting for the work required. There was no heavy selling but simply a clear outline of the options and leaving us to give thought to what had been discussed. We could possibly have got a lower price elsewhere but following a visit to their showroom we appointed Acorn as we felt the price was fair. We had new windows and both front and rear doors and are delighted with the quality of the product. The operatives Jason and Craig were punctual each day, courteous throughout and worked very hard and were very tidy.It was a pleasure to have them working in our home and they were excellent representatives of Acorn. We would have no hesitation in recommending Acorn .
Customer in Nottinghamshire Posted on 16/11/2021 , work completed 11/11/2021
The trader replied (on 30/11/2021)
Thank you - not only have you taken the trouble to write a review but you also took the trouble to send a letter to our head office which is now proudly on display - along with hundreds of others. We have passed n your kind words to Jason & Craig.
Replacement windows and door
Customer Service
Quality
Value
The work carried out included 10 replacement UPVC window frames/glazing and 1 replacement UPVC door/glazing. We are very pleased with the work which has been carried out. The windows and door have smartened up the appearance of our house markedly, there has been a noticeable reduction in noise intrusion from outside (don’t know about any temperature benefits yet!), and we were happy with the workmanship of the fitting team (Matthew and Lewis), who were courteous and helpful throughout, including resolution of some very minor snagging issues. Thank you, Acorn Window.
Customer in Nottinghamshire Posted on 01/11/2021 , work completed 23/04/2021
The trader replied (on 30/11/2021)
It is brilliant you have mentioned noise reduction which is one of the many great features of having new windows and doors. We concentrate so much on energy efficiency/appearance/maintenance-free/security etc that it is sometimes easy to forget what great accoustic benefits new products bring. I am sure the temperature-benefits will be noted over the next few winter months!
Excellent Service
Customer Service
Quality
Value
After having three quotes from Double Glazing firms for fitting five sash windows we chose Acorn. Being able to visit their Nottingham showroom was very helpful. We also had a personal recommendation from neighbours. Acorn were not the cheapest quote but the service and quality of the product was outstanding. Father and son, Dave and Brad fitted our windows and we can't praise them highly enough. They clearly came with many years of experience. Work was finished to a very high standard and they cleared up very carefully after the days work and consulted closely with us. We will be having Acorn back to complete the double glazing of the house next year and have asked that Dave and Brad return to undertake that work.
James in Nottinghamshire Posted on 19/10/2021 , work completed 22/09/2021
The trader replied (on 30/11/2021)
As ever, we could not be more happy when a customer takes the time to leave such a positive review. This was a period property where our customers wanted to retain the look of vertical sliding windows with internal architraves in timber to match the original windows. It is a credit to Dave & Brad and our "follow on" joinery team that we achieved the end result. Thank you for choosing Acorn and we look forward to returning in 2022 to carry on with the remaining windows.
Windows very good
Customer Service
Quality
Value
We recently had 2 upstairs windows installed by Acorn Windows, Matt and Lewis were the installers and they did a fantastic job! I cannot recommend Acorn enough, from enquiry through to install they were professional throughout and the quality of the windows is very high. I am just about to send another enquiry to them for another window to the extension we are having.
Chris in Nottinghamshire Posted on 21/09/2021 , work completed 25/05/2021
The trader replied (on 05/10/2021)
Thanks Chris - we will pass on your comments to Matt & Lewis - great set of lads who work very well together. Thanks for choosing Acorn Windows.
3rd time we've used them ....... and still great
Customer Service
Quality
Value
We have just had 3 upstairs rooms fitted with uPVC sliding sash windows and a composite door fitted by Acorn. Thank you Matthew and Lewis, you have done a great job and left the house as clean and tidy as when you arrived. Thanks to the office team too, you have kept us fully informed from first contact. This is the third time we have used Acorn and have been absolutely delighted on each occasion.
Pam & Tim in Nottinghamshire Posted on 02/09/2021 , work completed 02/09/2021
The trader replied (on 05/10/2021)
Thank you Pam & Tim. We are really appreciative of your understanding and the fact you have taken time to leave a review because your project was delayed several times due to material delays/shortages. As we type this poor Matthew is recovering from Covid but he is on the mend thankfully. We will pass on your lovely comments to cheer him up.
Superb build quality and great service
Customer Service
Quality
Value
We chose Acorn Windows to build our Orangery after seeing the high quality replacement windows they had fitted in a neighbouring property. Due to the pandemic, we decided against project managing the build ourselves, opting instead for a turnkey finish. Planning permission was necessary as we live in a conservation area, so having Acorn recommend an Architect and arrange for a Building Inspector was very helpful. The work of the build team (Tony, Andy and Mick) was fantastic, they always arrived on site when they said they would and we were kept informed at every stage. They all showed great attention to detail and the site was kept immaculately clean throughout the build. All the subcontractors (skip provider, building suppliers, roofers, electrician, plumber and plasterers) were well coordinated which made the work progress very smoothly. The Orangery was completed at the price originally quoted with no hidden extras. Our sincere thanks goes to James and all the Acorn Windows team as the final result has exceeded all our expectations. Although the Orangery is a new extension to a period property, it blends in beautifully due to the complementary rendered finish. We would highly recommend Acorn Windows (Nottingham) and would definitely to use their services again.
Customer in Nottinghamshire Posted on 13/05/2021 , work completed 30/04/2021
The trader replied (on 05/10/2021)
Mr & Mrs H - you have been an absolute pleasure to work with and we have had so many lovely comments from locals who live in your village because the extension has completely transformed the house. 2 more customers have ordered extensions based solely on seeing us working at your home. You could not have been more welcoming to everyone who has worked with you - you even made our lads drinks when they were working near your home - that was before we had even quoted for your project! Thank you for all the recommendations to friends and family ...
Replacement windows at St Paul’s Church
Customer Service
Quality
Value
Acorn windows have worked with us over the last two years to supply and fit replacements for old wooden windows at St Pauls Church in West Bridgford. They quickly provided us with a very competitive detailed quotation for seven windows and allowed us to phase the work across our financial accounting years to make the work possible. They also provided help and advice whilst we sought approval for the work. We are delighted with the work which has greatly improved the appearance of the building, improved heat retention and saved us from maintenance associated with the original wooden frames. The fitting teams were helpful and polite and worked cleanly and efficiently. After sales service has been excellent and Acorn have responded rapidly and effectively to remedy issues we have raised. Overall we are very satisfied and will use them again in the future.
Customer in Nottinghamshire Posted on 31/03/2021 , work completed 26/03/2021
The trader replied (on 05/10/2021)
It has been a pleasure working with the team at St Paul's - a very friendly group of people and it wonderful to see new windows in what is a well-used Church and Community Hall.
Fabulous front door and French doors
Customer Service
Quality
Value
The fitters arrived on time on the agreed date. We were very impressed by the quality of the workmanship and the materials used. Dave and Brett were meticulous and paid attention to every little detail and cleaned up at every stage of the job. We are so happy that are hall and dining room are feeling much warmer with our new doors fitted. Thank you Acorn! Definitely value for money
Customer in Nottingham Posted on 05/02/2021 , work completed 29/01/2021
The trader replied (on 05/10/2021)
Wow - a job completed on the agreed date in a year when we have suffered so many delays with Covid illnesses and a shortage of materials ... this has really brightened us up and thank you for taking the time to leave a review.
Great repair job
Once again first class work. Was having problem with bedroom window as in I couldn’t close it. Must make fact known it is over twenty years old. Gentleman who came ,despite having to be up a ladder in the rain fixed it and said no charge because he hadn’t used any mater. All I can say is a very big thankyou to Acorn Windows who having giving a great service for over twenty years.
Customer in Nottinghamshire Posted on 02/02/2021 (Reviewer did not use service)
The trader replied (on 05/10/2021)
We have a policy of not charging for minor work even when it is out of guarantee - customers have been loyal to us for over 31 years since we started in 1989 so it is good to "give something back".
Great company who care.
Customer Service
Quality
Value
Quality service Quality product Quality workmanship Quality pricing I have no issues whatsoever with recommending this company and content myself in describing Acorn Windows as TOP CLASS.
Customer in Nottinghamshire Posted on 19/01/2021 , work completed 21/05/2019
The trader replied (on 05/10/2021)
We really appreciate your kind words - thank you for choosing Acorn for your project.
Fantastic quality and workmanship
Customer Service
Quality
Value
We are absolutely delighted with the quality of the doors, windows and patio doors installed by Acorn. We are amazed by the quality of the materials used right down to the hinges on the doors. Even now we are still commenting on how good the windows and doors look and feel. We couldn't be happier with the whole process. When James came to assess the work required, he was honest in telling us that sometimes things go wrong but they pride themselves in sorting any problems out fast. I like this because he was honest and true to his word. A couple of things did require sorting out, but these were sorted to our complete satisfaction. We will be recommending Acorn to our friends and family and would highly recommend them to anyone looking for outstanding quality and excellent value for money.
Customer in Derbyshire Posted on 15/10/2020 , work completed 14/10/2020
The trader replied (on 04/01/2021)
This is a review that means a lot to everyone at Acorn. We met Mr & Mrs D several times, at their home and at our showroom and we know they took a lot of time deciding who to use and we were delighted that they chose Acorn. This was another project that was interrupted by Covid but they could not have been more understanding. There were a few "niggles" which took longer to resolve due to the pandemic but Mr & Mrs D were so polite, friendly and understanding. Thank you if you read this. We recall Mr D requiring "soundproof glass" in his office due to numerous zoom and conference calls and we gather this has worked brilliantly. For any future customers reading this we would like to thank the hundreds of customers in 2020 who have put up with delays and interruption to their projects without complaint - we really appreciate your support and we are heading into 2021 - our 32nd year in business, stronger than ever and totally committed to our customers - past and present.
Super clean and tidy
Customer Service
Quality
Value
We asked Acorn for a quote back in January which was received in a timely manner. Due to Covid-19 the work had to be stalled but on the 5th June the work started. From the scaffolders (separate company) to the guys who came to the house, they were courteous and very clean and tidy. Will definitely use Acorn again.
Customer in Nottinghamshire Posted on 17/06/2020 , work completed 05/06/2020
The trader replied (on 04/01/2021)
"Clean & Tidy" are definitely the words to describe how we should be working and thank you for taking the time to give us such a positive review. Covid brought everything to a halt but we are back and as strong as ever and are so grateful for your patience. We use two scaffolding companies - small friendly family business like Acorn - so we will pass on your thanks to them. Thank you for choosing us, thank you for bearing with us and we hope to see you again for future work ...
What a refreshing experience!
Customer Service
Quality
Value
You would think it should be simple, you want some new windows and you seek referrals and quotes. Some don’t turn up at all, others start with a stupid price and finish with a silly price. However, I contacted Acorn Windows (a friend referred me to them) and they sent a salesperson who turned up, at the right time, on the right day who measured the windows, gave me some options, offered some advice and gave me a price. Oh my god! No messing about, haggling, special Easter Bunny, or other daft discounts, just a price, a good one at that! So, what next? A surveyor turned up (I bet the price changes) he measured everything, said a steel would be required (definitely a price change) and they would be able to fit them in a few weeks once they are made - (No price change - same as originally quoted!) CV-19 lockdown, phone call, very sorry but a delay, OK I thought, thanks for letting me know. CV-19 relaxed a little, phone call, can we fit next week? Yes you can! Fitters call me the day before, still ok? Yes, they turn up on time, as expected and fit the windows. Unforeseen loose bricks above one of the windows, not a problem, the bricklayer will sort them out. Bricklayer makes a great job, windows in, bricks sorted, happy customer. Phone call to check everything is ok, yes it is, original quoted price paid. Great service, quality windows, good communications and a fair price. Fantastic! If Acorn read this - thank you.
Customer in Nottinghamshire Posted on 12/06/2020 , work completed 11/06/2020
The trader replied (on 04/01/2021)
Wow - how wonderful that you would take the trouble to send in such a wonderful account of your experience with Acorn Windows - we are so appreciative - thank you. It means so much to us all after such a torrid year. So many projects have been delayed and sadly so many customers have had to cancel orders due to Covid and job instability. The team @ Acorn have worked so well throughout the pandemic to keep everyone informed - some jobs have been installed months passed the proposed date but people have been so understanding. Thank you for taking the time to post this on behalf of everyone at Acorn.
A great choice.
Customer Service
Quality
Value
I have patio doors that run the full width of my house and their replacement represented a significant investment for me. I was nervous about selecting a supplier bu couldn't have chosen anyone better. I was very impressed with the whole team at Acorn Windows; they managed the whole process very smoothly despite my installation being scheduled during the Covid19 lockdown. Everyone I dealt with answered all my questions fully and promptly, and those coming to the house always arrived when they said they would. While I was impressed with all the staff, the team who did the main installation definitely deserve a special mention. They were polite and accommodating, extremely professional and meticulous in their work, and left my room much better finished than when they started. I am delighted with my new doors and with the service provided by Acorn Windows and will not hesitate to use them again if the need arises.
Customer in Nottingham Posted on 14/05/2020 , work completed 13/05/2020
The trader replied (on 20/05/2020)
Our first review in the midst of Covid19 and much appreciated by the whole team at Acorn. We have been through 3 recessions since we started in 1989 but having to close our business for so long for all but essential work has been tough. You and so many customers were patient and understanding - thankyou very much. Having to "down tools" midway through projects in March could have led to dissatisfaction but it is thanks to everyone at Acorn and customers like you that we all worked together.
We never use anyone else
Customer Service
Quality
Value
We’ve been using Acorn Windows for around 25 years, having two sets of windows, doors, a conservatory and a side extension. Our latest job was having the polycarbonate roofs replaced on the conservatory and extension with Pilkington self-cleaning glass. We never get quotes from other companies as we’ve always been so happy with Acorn. We know we’re going to get personal service, friendly fitters, good quality products and a high standard of work.
Customer in Nottinghamshire Posted on 13/02/2020 , work completed 11/02/2020
The trader replied (on 20/05/2020)
Wow you are a long-standing customer - of 25 years. We are so fortunate to have such loyal customers - we are now in our 31st year of trading - thanks for coming back again ...
quick, creative and very tidy
Customer Service
Quality
Value
I have had a lantern in a flat-roof ceiling and bifold doors in the sun room. The planning was methodical, efficient and creative. The fitting has been amazing. Mick and Wayne worked as a seamless team, leaving everything neat and tidy every day. They were cheerful, self-contained and helpful. I recommend them, 100% and am already planning to have the front door replaced.
Customer in Nottinghamshire Posted on 04/02/2020 , work completed 04/02/2020
The trader replied (on 20/05/2020)
Thank you from everyone at Acorn - your comments have been passed on to Mick & Wayne. We find we are carrying out more and more of this type of work - a sign of the current trend for letting more light into your home. Thanks for choosing us and we are pleased you are so delighted with the product and service.
Great window and nothing too much trouble
Customer Service
Quality
Value
I required a window to fit in a kitchen remodeling. Despite the small order, every detail of the order was perfect, delivery was on time and communications were timely and helpful. Even when I phoned with a question and my normal contact was out, another team member went above and beyond to find out the answer. Personal touch from a professional company would definitely recommend.
Customer in Leicestershire Posted on 29/01/2020 , work completed 03/06/2019
The trader replied (on 20/05/2020)
We are all very pleased that you took the time to write this review. We don't mind small orders at all ... so many companies have a "minimum order value" - not at Acorn.
Providing a warm welcome at the Friary Drop-in Centre.
Acorn Windows installed the first phase of new double glazing at the Friary Drop-in Centre, West Bridgford. Glaziers worked with minimum disruption during our busiest period to ensure staff at the Friary could offer a warm welcome to homeless and vulnerable adults in the run up to Christmas. Making the centre as draught-proof as possible is essential. A brilliant job well done. Thank you.
Customer in Nottinghamshire Posted on 21/01/2020 (Reviewer did not use service)
The trader replied (on 27/01/2020)
Thank you for your kind words. The work you do for the homeless in Nottingham is nothing short of amazing. After meeting the team at The Friary we have made you our main charity for 2020 and will donate as much as we can to help you in the invaluable work and support you carry out. Having seen first hand how much help you give to people who are struggling we will do all we can to support you.
Improve the image of the front of your house
Customer Service
Quality
Value
Having used Acorn Windows for a replacement conservatory some years ago which was a quality installation I gave then the challenge of replacing the decorative woodwork at the front of the house and extending down part of the side, the existing woodwork needed constant maintenance and was difficult / dangerous to access. The MD, James Hibbert suggested that I replace the wood with fully veneered plastic wood (Rosewood colour) and provided a quotation within a few days to replace the wood with similar sized plastic wood, this has now been completed to a very high standard and the house is now totally maintenance free.
Customer in Nottinghamshire Posted on 21/11/2019 , work completed 12/10/2019
The trader replied (on 29/11/2019)
James Hibbert replies … Thank you Mr L, it was a pleasure meeting you again after the conservatory replacement project a few years ago. I have seen photos of the finished product on the front of your home and I hope the paint brushes are now in the bin - you won't be needing them! Thank you for coming back to Acorn.
Professional, knowledgeable and friendly
Customer Service
Quality
Value
Very happy with my double glazing at my flat in West Bridgford. All staff were professional, knowledgeable and friendly.
Customer in Nottinghamshire Posted on 14/11/2019 , work completed 29/10/2019
The trader replied (on 29/11/2019)
It is pleasing to know we have another satisfied customer who has taken the time and trouble to leave a positive review … thank you from James and the team
Acorn windows deliver quality service
Customer Service
Quality
Value
I have used Acorn Windows for substantial works on two houses to date. Work includes 2 sets of patio doors, double French doors, a large conservatory, orangery and skylight, 2 bay windows and black front entrance doors. The work is finished to a high quality which is one reason for my returning business. What impresses me more is the aftercare that this family business delivers. There is never a quibble when an issue arises. A ten year guarantee means ten years where Acorn are concerned. Something not experienced with other companies. They are friendly too at every level. I can't recommend this company enough.
Customer in Nottinghamshire Posted on 21/10/2019 , work completed 21/10/2019
The trader replied (on 29/11/2019)
At Acorn we really appreciate you taking the time to leave this comprehensive review. Thank you also for your continued custom - we seem to have carried out a lot of work for you! We will never stop looking after our customers - after sales is the key to any company's success … we started with that view in 1989 and nothing has changed.
Fabulous quality and service, yet again.
Customer Service
Quality
Value
We needed new entrance doors at our Scout Hall and obtained 3 quotations. I was delighted to see Acorn gave us the best quotation because when they had rebuilt my conservatory at home 12 years earlier they did a great job at an excellent price. There sales pitch was not “hard sell”, genuinely knowledgeable and friendly. The double, outward opening doors were fitted on a day that suited out usage of the Hall. The fitters were polite and careful and cleaned up thoroughly. It was a delight to be able to recognise people who had worked on my conservatory 12 years ago...and they were still working for Acorn. Thank you James and all your team, we are happy to recommend you without any reservations.
Tim, West Bridgford Posted on 03/09/2019 , work completed 02/09/2019
The trader replied (on 04/09/2019)
Hello Tim, thank you very much for taking the time to post a review. It was a pleasure to work with you again. I am sure the French Doors will be well-used, it is a very busy Scout Hall! Kind regards, James
Excellent advice, product, installation and service...
Customer Service
Quality
Value
James visited and gave honest advise on what door and glass we required and left a quality brochure for me and my wife to consider the design. Ordered a new composite door with side panels - grey outside and white inside. Confirmation came with the installation date and on the day (as promised) the guys came and did a great job + helped me fix/adjust another door. All clean and tidy and the door is excellent. All in all very help happy with all aspects and would thoroughly recommend Acorn Windows.
Paul, Nottinghamshire Posted on 01/08/2019 , work completed 01/08/2019
The trader replied (on 13/08/2019)
Thank you Paul - it is very kind of you to leave such a positive review - I drive past your house on my way home from work and (although being biased) the door looks fabulous! Thank for choosing Acorn
Wow
Customer Service
Quality
Value
Having just had a replacement roof fitted to our conservatory by Acorn Windows we have nothing but praise for this company. Polite, punctual, and very professional from start to finish. Well done to all concerned
C&M, Keyworth Posted on 31/07/2019 , work completed 18/07/2019
The trader replied (on 13/08/2019)
James Hibbert replies - thank you so much for choosing Acorn. I remember meeting you initially when you had damage to your existing conservatory roof. Having given you a number of options I am pleased that you are happy with your new roof.
Poor service and delays
Customer Service
Quality
Value
We were contacted 2 days before our patio doors were to be fitted and told the supplier had not provided them. This led to a further 3 week delay. The fitters arrived late in the morning on the day and when we phoned, we were told they had “overslept”. Trims were not fitted and we were told they would call back when the supplier had provided them. We phoned a couple of weeks later, having heard nothing and a date for a fitter to call was arranged. The fitter did not have the trims when he came but made adjustments and fitted a number of screws that had been omitted. A further date was arranged for the trims to be fitted but the fitters did not arrive on the day, despite me phoning the office late in the afternoon and being assured they would come. They phoned the next day saying they had been delayed and were coming that day. I asked the fitters to tell someone from the office to contact me as I was unhappy with the service. The next I heard was a phone call asking for payment, some 3 weeks later. We used this firm because they are local and we believed we would get a good service. We would not use them again and would not recommend them.
Customer in Nottinghamshire Posted on 16/07/2019 , work completed 20/06/2019
The trader replied (on 30/07/2019)
James Hibbert MD of Acorn replies ... Having become accustomed to getting such positive feedback from our valued customers it is naturally hugely disappointing to have a dissatisfied customer and on behalf of everyone at Acorn I would like to apologise to our customer. I have been in touch to learn more about their experience and offered to meet them personally but my offer was politely declined. In fairness this was a bespoke dual colour aluminium door and we would have known at the outset that this would take a long time to complete a) due to the order process for this product and b) because we could not order any decorative trims until the job was complete because they would have to be individually sprayed to the bespoke colour and you cannot determine which trims are required until the door is installed. From now on we will make customers with this type of product more aware of the delay after the initial installation before the project can be completed. As it used to say on my school reports - "could do better". We will learn from this as a team and have donated £100 to The Friary Homeless Charity based on Nottingham.
Replacement windows
Customer Service
Quality
Value
A great job ,done quickly and professionally by two lovely lads. Andy and Dave. Everything left clean and sparkling. Lantern roof next at a later date. Would recommend.
Customer in Nottinghamshire Posted on 20/06/2019 , work completed 18/06/2019
Excellent Service
Customer Service
Quality
Value
The handle to my front door failed locking me out of my home after 22 years of constant use. I rang Acorn windows and within 30 minutes James came to my rescue and opened the door for me,he then made an inspection of the door and recommended I should consider replacing the said front door. Having experienced the prompt and professional support given by Acorn I decided to purchase a new door. Acorn have lots of designs and colours to choose from but I eventually decided on a black composite door with red stain glass. It looks fantastic l am very pleased with my purchase. Thank you to Dave and Brad who fitted my door in no time at all and left everywhere clean and tidy. I highly recommend Acorn Windows
Mary Ridley, Nottinghamshire Posted on 16/06/2019 , work completed 12/06/2019
The trader replied (on 29/11/2019)
Hello Mary - I remember, you called when I was on the school run and I happened to be passing your village. Technical skills are not my forte so this was definitely a "one-off" but at least we sorted everything out and I am pleased that you are delighted with your new door.
Brilliant job
Customer Service
Quality
Value
Quick, nice lads, great finish.
Vicky, Nottinghamshire Posted on 24/05/2019 , work completed 24/05/2019
Good service
Customer Service
Quality
Value
The service was very efficent and I would reccomend to anyone else. The engineer who fitter the lift was very good.
Joan Posted on 17/04/2019 , work completed 17/04/2019
The trader replied (on 30/07/2019)
Thank you Joan - as much as we really appreciate positive feedback I have to be honest and say that I think your review is for "Acorn Stairlifts" not Acorn Windows. I founded Acorn Windows 30 years ago based on honesty so don't want to claim credit when it is meant for another company ... Regards James Hibbert MD
Efficient & good value
Customer Service
Quality
Value
Trying to find a company that would do a relatively 'small' repair & maintenance job on a domestic cladding job was proving impossible until someone suggested I contact Acorn Windows. Unlike all the other companies who only wanted big commercial jobs, the Acorn guys were straight on to it. they came to see what was needed at a time that suited us. They gave good advice & repaired the storm damaged cladding quickly, efficiently at a good price.
Which? Trusted Traders Consumer Posted on 11/04/2019 , work completed 11/04/2019
Excellent service
Customer Service
Quality
Value
I have used this company and found them helpful, good design ideas, good fabrication, quick support and excellent staff to manufacture and erect the conservatory modifications I required.
Which? Trusted Traders Consumer Posted on 09/04/2019 , work completed 09/04/2019
Another fantastic job
Customer Service
Quality
Value
After using Acorn some 14 years ago for windows, door, fascia's, soffits, we decided to utilise their service for a new composite front door and again, great service, good workmanship and a fair price. Keep up the good work.
Malcolm, Nottinghamshire Posted on 05/04/2019 , work completed 05/04/2019
Excellent job
Customer Service
Quality
Value
Excellent service from planning to completion. Extremely professional and reliable workmen and quality of our conservatory build is exceptional. Really pleased we chose Acorn!
Linda, Nottinghamshire Posted on 01/04/2019 , work completed 01/04/2019
Prompt and professional
Customer Service
Quality
Value
Arrived promptly, did good professional job, very cheerful, kept us informed throughout the work, cleaned up all areas where they had worked.
John, Nottinghamshire Posted on 28/03/2019 , work completed 28/03/2019
Fantastic Job from Start to Finish
Customer Service
Quality
Value
Acorn Windows were professional from start to finish. No pressured sales tactics, just clear, fair pricing and sensible discussions about what I wanted and how they could help me achieve this, including letting me design stain glass for the top lights myself to work with the door chosen and the style of the house. The windows were very well fitted. The fitters were excellent at explaining the window features and fitting so I am completely confident of their quality and the fitting process - which made a real change from the last firm I dealt with! This quality work included working really hard to ensure they could replace my original internal wood architrave round the new door! This was a real bonus, as I wasn't sure it would be possible. All the staff were polite and friendly, the fitters were also tidy and worked really hard to get the job finished, despite a few flurries of snow! The windows and door are beautiful and I have already had lots of complements on how good they look!
Customer in Nottinghamshire Posted on 15/02/2019 , work completed 30/01/2019
Excellent service
Customer Service
Quality
Value
Job completed on-time and for the price agreed. Fitters provided updates as they progressed and the worksite clean and tidy.
Which? Trusted Traders Consumer Posted on 15/02/2019 , work completed 15/02/2019
Excellent professional job
Customer Service
Quality
Value
From start to finish James managed the job superbly and all of the guys who worked on the job completed the work to a high standard. They were polite, tidy and respectful. Would have no hesitation in recommending Acorn.
Jon, Nottinghamshire Posted on 11/02/2019 , work completed 11/02/2019
Impressive
Customer Service
Quality
Value
New to the area didn't know any of the trades, happened to see a vehicle with their name on the side of it. Gave them a call & from then on very impressed with everything, from the quote & the promptness of them being fitted. It was dreadful weather when they were fitted, but they made sure we were comfortable throughout. They cleaned up all the time & were very friendly, we were very impressed with all the windows & doors they replaced & would highly recommend them, so glad we saw their stripes vehicle that day, very pleased.
Customer in Nottinghamshire Posted on 12/12/2018 , work completed 29/11/2018
First class work
Customer Service
Quality
Value
Acorn Windows' installation team arrived on time and worked to the highest standards through to completion of the task which they did to a very high standard. I would have no hesitation in recommending Acorn Windows.
Charlie, Nottinghamshire Posted on 04/12/2018 , work completed 04/12/2018
Excellent
Customer Service
Quality
Value
Excellent company. Cheerful, friendly fitters. Very obliging and helpful if adjustments are requested. Workmanship is excellent. overall I am delighted with the whole installation. I would recommend Acorn Windows to anyone and definitely use them again and again.
Bernard, Nottinghamshire Posted on 25/09/2018 , work completed 25/09/2018
Super install.
Customer Service
Quality
Value
Excellent workmanship, polite and friendly fitting team. Punctual and clean.
Russell, Nottinghamshire Posted on 24/09/2018 , work completed 24/09/2018
Fitted to perfection
Customer Service
Quality
Value
Two fitters came prompt on the day and time as arranged the door, frame, step, was fitted with care, time was taken to make sure the door locked and was fitted to perfection. He checked and was so pleased with our new door, the old door frame, rubbish was all taken away. We will use Acorn again.
Geoffrey, Nottinghamshire Posted on 23/07/2018 , work completed 23/07/2018
Exceeded my expectations
Customer Service
Quality
Value
Small company but very up market and business like. Showroom very impressive and well staffed. The quality of the windows & door excellent and the team of installers worked fast, efficiently and very professionally with a good eye for detail.
John, Nottinghamshire Posted on 13/06/2018 , work completed 13/06/2018
Replacement Glazing
Customer Service
Quality
Value
Ten years down the line, Acorn ordered replacement bathroom windows from their records. Phone call on the day before arrival, so I could ready the replacement. Job done, no mess, no issues, within 30 mins each. Again, exceptional work - no fuss - no mess. Why go anywhere else when you can get quality service like this? Brill again Acord! Thank you.
Simon (Nottingham) Posted on 12/06/2018 , work completed 12/06/2018
Excellent, 5 star service
Customer Service
Quality
Value
High quality products, with a standard of fitters to match. Kept in touch to inform time of arrival to begin the work. Also gave name of person coming. As a older person living alone that is important. Would recommend and will use again.
Sheila, Nottinghamshire Posted on 07/06/2018 , work completed 07/06/2018
Excellent job
Customer Service
Quality
Value
The windows were installed in our church. The fitter was organised, professional and worked very hard. We have had nothing but positive comments from our congregation.
Which? Trusted Traders Consumer Posted on 15/05/2018 , work completed 15/05/2018
A good experience
Customer Service
Quality
Value
We asked Acorn to replace most of our old windows and two doors. Their quotation was almost identical to another quotation, so I am satisfied that the price was fair. From initial contact to the completion of the job, all their staff were polite, helpful and considerate. Acorn kept to its deadlines; a couple of small issues arose during the process but these were resolved very quickly and, in the end, the job was completed in accordance with the original timetable. We paid a bit more for strengthened low-emission glass and can only say that we are delighted with the result: the units look very smart, the fitters were efficient and clean - everything was properly tidied up - and the glass clearly does perform well for both temperature control and noise-reduction. It is early days (only a week or two since they finished) but, as things stand, we would happily use Acorn again.
Christopher S Posted on 08/05/2018 , work completed 08/05/2018
Helpful & efficient
Customer Service
Quality
Value
First time we had used them and found them helpful and efficient. Would happily recommend them.
Which? Trusted Traders Consumer Posted on 04/05/2018 , work completed 04/05/2018
Upgraded conservatory
Customer Service
Quality
Value
A high quality conservatory with lovely glass roof installed on existing base. From initial measuring and quote to final fitting a totally professional job. Extremely efficient and pleasant fitters. Excellent.
Yvonne, Nottinghamshire Posted on 02/05/2018 , work completed 02/05/2018
Quality x4
Customer Service
Quality
Value
Quality on service and delivery. Quality on the product. Quality on the price. Quality on the workmanship and fitting. Very, very satisfied. Thanks.
John, Nottinghamshire Posted on 30/04/2018 , work completed 30/04/2018
Excellent local company
Customer Service
Quality
Value
From the moment we walked into the Wollaton showroom and spoke to your very helpful staff to the final fitting of our chosen front door by your courteous fitting team. Everything was carried out very professionally and we were always updated regarding appointment times which were always adhered to . Would not hesitate to recommend Acorn windows to anybody looking at new doors, windows etc.
J.D Linley Posted on 24/04/2018 , work completed 24/04/2018
Thrilled with the result
Customer Service
Quality
Value
We have converted our conservatory into an orangery and the result is superb. A roof has been erected and the whole room re-plastered giving us a sunny room we can use all year round. Acorn Windows are not the cheapest but you do get what you pay for and we are thrilled with the result.
Which? Trusted Traders Consumer Posted on 16/04/2018 , work completed 16/04/2018
A highly professional service
Customer Service
Quality
Value
I was impressed by the professionalism demonstrated throughout my dealings with Acorn – from the original consultation with their adviser, the visit from the surveyor, and the work done by the installation team. Excellent service and workmanship at all stages.
Elizabeth Whelan Posted on 24/03/2018 , work completed 24/03/2018
Highly recommended
Customer Service
Quality
Value
A professional and efficient service. The fitters arrived promptly and were very good. The company does not engage in pressure sales and the salesman was honest and friendly. Most impressed. Would use them again.
Keith, Nottinghamshire Posted on 21/03/2018 , work completed 21/03/2018
Professional throughout
Customer Service
Quality
Value
I was impressed by the professionalism demonstrated throughout my dealing with Acorn the original visit from the adviser, the surveyor and the installation team. Excellent service and workmanship.
Bernard, Nottinghamshire Posted on 21/03/2018 , work completed 21/03/2018
Brilliant job
Customer Service
Quality
Value
First-class windows installed by competent professionals. Well done.
Judith, Nottinghamshire Posted on 13/03/2018 , work completed 13/03/2018
All round satisfaction
Customer Service
Quality
Value
9 windows plus fascia boarding fitted quickly and efficiently. Fitters were friendly and pay attention to tidiness and finish of quality product. No hesitation in recommending Acorn Windows.
David, Leicestershire Posted on 12/03/2018 , work completed 12/03/2018
Professional
Customer Service
Quality
Value
Acorn Windows did an excellent job replacing the porch windows & front door. The fitters were prompt & professional. The whole process from visiting the showroom to installation was seamless. No pressure to buy, just good advice.
Susan, Nottinghamshire Posted on 28/02/2018 , work completed 28/02/2018
First class job
Customer Service
Quality
Value
16 years ago I had an Acorn Conservatory built and it's proven to be a high quality addition to my home. I've recommended Acorn to a friend who had a conservatory built by Acorn and they have been very pleased with the quality and no hassle after sales service.
Which? Trusted Traders Consumer Posted on 23/02/2018 , work completed 23/02/2018
Excellent job
Customer Service
Quality
Value
I was very pleased with the whole job from quotation to completion. And would recommend Acorn Windows.
Neil, Nottinghamshire Posted on 14/02/2018 , work completed 14/02/2018
Brilliant job
Customer Service
Quality
Value
This company I can highly recommend for the service and quality of the install from start to finish and very good value for money.
Kevin, Nottinghamshire Posted on 14/02/2018 , work completed 14/02/2018
Great job
Customer Service
Quality
Value
Very pleased with our new windows. The round window fitted perfectly. Great job and very polite, would recommend to anyone.
John, Nottinghamshire Posted on 12/02/2018 , work completed 12/02/2018
Brilliant Job
Customer Service
Quality
Value
Excellent from start to finish. Most honest and professional window company you could hope to deal with. Fitted windows, front and back door, bifold doors and patio doors.
Paul, Nottinghamshire Posted on 05/02/2018 , work completed 05/02/2018
Great job with wonderful services
Customer Service
Quality
Value
We selected Acorn Windows for a complete replacement of our home windows. The service from quote, surveying and installation was completed in the time arranged. The two fitters, Jason & Michael, completed in our view, an exceptional job making all reasonable efforts to keep disturbance to an absolute minimum. Would be happy to recommend Acorn.
James, Nottinghamshire Posted on 22/01/2018 , work completed 22/01/2018
My review
Customer Service
Quality
Value
Fitters work relentlessly & with consideration. James always fair, honest and finds ways to resolves issues... and trustworthy.
Sandy, Nottinghamshire Posted on 06/12/2017 , work completed 06/12/2017
Would recommend
Customer Service
Quality
Value
Great job, very polite and professional fitters. Lovely windows!
Which? Trusted Traders Consumer Posted on 16/11/2017 , work completed 16/11/2017
My review
Customer Service
Quality
Value
Willing, able to do bespoke and move complicated and difficult building interfaces than other companies, thank you.
Derek, Nottinghamshire Posted on 06/11/2017 , work completed 06/11/2017
Clear quick and efficient
Customer Service
Quality
Value
From the start of the initial visit, through to the quote and the survey and finally the day of installation, Acorn were a real pleasure to deal with. Would recommend to anyone.
Which? Trusted Traders Consumer Posted on 30/10/2017 , work completed 30/10/2017
Great job!
Customer Service
Quality
Value
Were really pleased with out new windows. Good communication and overall result is great.
Hannah, Nottinghamshire Posted on 30/10/2017 , work completed 30/10/2017
Very pleased
Customer Service
Quality
Value
We received an excellent and friendly service from start to finish. Very impressed with the quality of the work and would highly recommend.
Which? Trusted Traders Consumer Posted on 25/10/2017 , work completed 25/10/2017
Brilliant job done!
Customer Service
Quality
Value
Very satisfied with the work done. Both fitters were polite and efficient. A lovely job: Tim's sons, Anthony & David Burton.
Tim, Nottinghamshire Posted on 24/10/2017 , work completed 24/10/2017
Good job
Customer Service
Quality
Value
The window fitters & surveyors etc were punctual & professional. Office staff helpful & efficient. Only grumble - window frame sealing to the wall was broken by installation & window
Which? Trusted Traders Consumer Posted on 20/10/2017 , work completed 20/10/2017
Amazing transformation
Customer Service
Quality
Value
From initial contact, surveyor, and then fitters were outstanding in everyway, professional, prompt and very helpful. Very recommended.
Shaun, Nottinghamshire Posted on 06/10/2017 , work completed 06/10/2017
Fantastic Work, Put Us First
Customer Service
Quality
Value
James and his team at Acorn looked after us from start to finish. Our job ended up not being straight forward and James worked with us to ensure we could have our extension. The finished result is of fantastic quality, everyone who worked on it added so much to the project. We are so pleased and would certainly recommend them to anyone.
Which? Trusted Traders Consumer Posted on 06/10/2017 , work completed 06/10/2017
Professionally Supplied Service
Customer Service
Quality
Value
Professionally supplied service, the visit to quote and the work done was good.
Which? Trusted Traders Consumer Posted on 04/10/2017 , work completed 04/10/2017
Perfect quality
Customer Service
Quality
Value
We have already recommended them to two families already. We are now going to have more work undertaken by them. Outstanding workmanship throughout and attitude from all involved.
Which? Trusted Traders Consumer Posted on 03/10/2017 , work completed 03/10/2017
Efficient and courteous
Customer Service
Quality
Value
Arrived on time, worked hard; I was worried about them working on a tiled roof but they were very careful and considerate. They informed me at every stage and made a good job of the windows.
Which? Trusted Traders Consumer Posted on 02/10/2017 , work completed 02/10/2017
Prompt and professional.
Customer Service
Quality
Value
We have had the windows and doors done since 2006, and recently, we have been highly satisfied. With all the work they have done, any problems that occurred have been done promptly.
Brian, Nottinghamshire Posted on 02/10/2017 , work completed 02/10/2017
A top class company
Customer Service
Quality
Value
I would not hesitate to recommend Acorn Windows. The job was completed as planned and I am delighted with the result.
Chris, Nottinghamshire Posted on 27/09/2017 , work completed 27/09/2017
Excellent Service
Customer Service
Quality
Value
Very good service from start to finish on a potentially difficult job. The quality of the work done was excellent. The office personnel were polite and efficient. A good company to do business with.
Doreen, Nottinghamshire Posted on 21/09/2017 , work completed 21/09/2017
Prompt and Professional
Customer Service
Quality
Value
Windows (Roof light) delivered on time, installers turned up when expected and did a professional job. Very happy.
Paul, Derbyshire Posted on 20/09/2017 , work completed 20/09/2017
Excellent job - new door and windows
Customer Service
Quality
Value
Acorn are a local company who delivered an excellent experience, job and end product. Salesperson was informative without being pushy and the installation team were polite, professional and very focused on the customer's needs.
Ian, Nottinghamshire Posted on 15/09/2017 , work completed 15/09/2017
The End of the Road
Customer Service
Quality
Value
Acorn Windows has just fitted a new roof on our conservatory. As usual an excellent job carried out by a highly professional and skilled team. This is our last job for Acorn, they have repaired doors, windows and fascia's over the last two years. Always great service, value and quality.
John, Leicestershire Posted on 11/09/2017 , work completed 11/09/2017
Very impressed
Customer Service
Quality
Value
From the beginning we knew we were in good hands. Clear product explanation, a good acceptable quote and professional installation. Very impressed.
Michael, Nottinghamshire Posted on 08/09/2017 , work completed 08/09/2017
Quality Product and Quality Service
Customer Service
Quality
Value
Had new conservatory roof and "livin' room" pelmet, plastering, new points, lights etc. The standard was set when James Hibbert called to discuss and advise and was followed by the surveyor, installers, plasterer and electrician. We are delighted with the finished product and the service was second to none.
johnbuk Posted on 17/08/2017 , work completed 17/08/2017
Excellent
Customer Service
Quality
Value
Excellent service, it was a small job - just one window, but I feel we were given the service that you would expect from a large project. Everything done on time.
Martin, Leicestershire Posted on 11/08/2017 , work completed 11/08/2017
Perfect
Customer Service
Quality
Value
Competitively priced, professional throughout and overall an excellent service. We only needed one window, but felt valued as a customer. Thank you.
Cheryll, Nottinghamshire Posted on 28/07/2017 , work completed 28/07/2017
Prompt & professional
Customer Service
Quality
Value
Excellent job replacing double glazed windows. Workmen very pleasant, turned up on time and a good job well done. Acorn Windows chosen as they are a local, family firm. Previously used them to replace patio doors. Highly recommended.
Which? Trusted Traders Consumer Posted on 18/07/2017 , work completed 18/07/2017
Excellent
Customer Service
Quality
Value
Excellent guidance and service in the type of windows I needed. Polite, professional fitters who turned up when they said they would. Were not intrusive, but kept me informed of the work. Cleaned up after themselves. The windows look great. Brilliant firm!
Which? Trusted Traders Consumer Posted on 02/06/2017 , work completed 02/06/2017
Excellent work
Customer Service
Quality
Value
We were very happy from quotation to completion. All work made and staff very friendly and efficient. Thanks.
John, Nottinghamshire Posted on 30/05/2017 , work completed 30/05/2017
Excellent
Customer Service
Quality
Value
Office staff, estimator and fitters were excellent. No problems what so ever.
Which? Trusted Traders Consumer Posted on 24/05/2017 , work completed 24/05/2017
Roofline work
Customer Service
Quality
Value
After deciding to replace the soffits and fascias (together with all the associated trimmings) at our property in Sherwood we contacted several companies to obtain quotations. Acorn Windows (Nottingham) was on our shortlist, and having received personal recommendations from some of their customers as well as seeing some excellent reviews, decided to award them the contract. From the beginning to the end of the whole process, we could not fault their attitude, commitment and professionalism, with the whole work being completed within 4 weeks of placing the order. Excellent communication throughout - thoroughly recommended.
Chezmoi30P Posted on 16/05/2017 , work completed 16/05/2017
Roofline work
Customer Service
Quality
Value
After deciding to replace the soffits and fascias (together with all the associated trimmings) at our property in Sherwood we contacted several companies to obtain quotations. Acorn Windows (Nottingham) was on our shortlist, and having received personal recommendations from some of their customers as well as seeing some excellent reviews, decided to award them the contract. From the beginning to the end of the whole process, we could not fault their attitude, commitment and professionalism, with the whole work being completed within 4 weeks of placing the order. Excellent communication throughout - thoroughly recommended.
Chezmoi30P Posted on 16/05/2017 , work completed 16/05/2017
Brilliant job
Customer Service
Quality
Value
Brilliant job, really pleased with the workmanship and the gentleman who fitted the door. We would recommend Acorn which we already have.
Which? Trusted Traders Consumer Posted on 13/05/2017 , work completed 13/05/2017
Efficient service
Customer Service
Quality
Value
We highly recommend Acorn Windows. We have had them in the past. They give a good efficient service.
Which? Trusted Traders Consumer Posted on 09/05/2017 , work completed 09/05/2017
A job well done
Customer Service
Quality
Value
We wanted to use a local family run window company and as we had already used Acorn Windows for small job before (i.e. back door fitting), we decided that we would obtain a quote. All the measuring was done with precision, and the windows were made to our specification. Work commenced 4 weeks later. We can't fault any of the work, the window fitters were excellent. We would have no hesitation recommending Acorn Windows to family and friends.
David, Nottinghamshire Posted on 03/05/2017 , work completed 03/05/2017
Excellent
Customer Service
Quality
Value
What can I say. Acorn Windows fitted our porch and French doors. Extremely professional - excellent workmanship. I would use them again.
Which? Trusted Traders Consumer Posted on 18/04/2017 , work completed 18/04/2017
Fantastic job
Customer Service
Quality
Value
I used Acorn for a new back door and they did a fantastic job. The staff from start to finish are very friendly and efficient and everything was so easy. Everyone arrived on time, did the job to a very high standard and after it was finished everything was spotless. I can't recommend them enough if you need any of the products that they supply. Great work Acorn!
Lynne Sharpe Posted on 07/04/2017 , work completed 07/04/2017
A custom designed Porch/Conservatory to meet my exact requirements
Customer Service
Quality
Value
From first meeting, through survey, base laying and installation I received everything I wanted for a difficult design porch/small conservatory to fit in the "corner" of my house. With self cleaning glass, tri-fold doors, entrance door and double glazing with integrated "Venetian" blinds my porch is perfect. I cannot recommend Acorn highly enough. Thanks Acorn
Richard, Loughborough Posted on 21/03/2017 , work completed 21/03/2017
My review
Customer Service
Quality
Value
Excellent workmanship. They do what they say they will do and when they say they will do it!!
Which? Trusted Traders Consumer Posted on 15/02/2017 , work completed 15/02/2017
Very good job
Customer Service
Quality
Value
Arrived on time. Did a very good job. Cleaned up and left it all tidy. Very nice people.
Which? Trusted Traders Consumer Posted on 14/02/2017 , work completed 14/02/2017
Excellent work.
Customer Service
Quality
Value
Very prompt and efficient service. A professional job.
Diana Marguerite, Nottinghamshire Posted on 10/02/2017 , work completed 10/02/2017
Excellent all round!
Customer Service
Quality
Value
This is the second occasion that I have used Acorn Windows. As before I received excellent service and a first class product at very competitive prices.
John, Leicestershire Posted on 06/02/2017 , work completed 06/02/2017
Wonderful support for local charity
Customer Service
Quality
Value
When Hope Nottingham (www.hopenottingham.org.uk) refurbished the premises to expand the work of their drop in cafe for vulnerable people hey needed double glazed doors to finish off the work and providing a warm and welcoming entrance. The funds were not available but Acorn responded to a request for help and the products they have installed has given us just the appearance we wanted but didn't think we would ever afford and all fited by a team for whom nothing was too much trouble.
Hope Nottingham Posted on 31/01/2017 , work completed 31/01/2017
Quality, quick and trustworthy.
Customer Service
Quality
Value
Had a new door fitted by Acorn windows a year ago and what a great service we received from the first phone called to the completion. So when I lost my keys and needed a new lock they were the first choice to call and again I wasn't disappointed new looks fitted all with in an hour. Thank you to all the staff with in the company would definitely recommend this company to anyone. X
Jacky Ann Posted on 23/01/2017 , work completed 23/01/2017
Superb design and install.
Customer Service
Quality
Value
The design of replacement porch doors was well researched & the product of high quality. Superbly fitted and our draught problems solved. The doors matched our old property and are perfect.
Elaine, Nottinghamshire Posted on 17/01/2017 , work completed 17/01/2017
Excellent job
Customer Service
Quality
Value
We have used Acorn Windows for all our windows, door and conservatory in the past. We know they will do an excellent job. They have done an excellent job again and all the staff are very friendly.
Phil, Nottinghamshire Posted on 13/01/2017 , work completed 13/01/2017
Brilliant service - why go elsewhere?
Customer Service
Quality
Value
Despite not being local to Nottm (in Derbyshire) we chose Acorn having never used them before. Replaced an entire house of windows, French Doors, bay windows and the price for this high quality of product was largely as expected and very competitive. But the most important thing to note is that the pre sales service and the work of the Acorn Installers was spot on. Professional, smart and in branded workwear, courteous and friendly. And on time, every time! Well done Acorn - I would recommend you to anyone.
Robert C Posted on 12/01/2017 , work completed 12/01/2017
Disgusting service
Customer Service
Quality
Value
Disgusting communication and customer service from Acorn Windows, would not use this company again for any further work.I recently put an order in for the replacement of a patio door and kitchen window as part of a significant home improvement project. The project went very well, the replacement window and door from Acorn Windows were fraught with disaster. And problems of which I had to chase continuously With phone calls and taking time off work to wait in for. Even after complaining to James Hibbert and sending photos of his teams work there was no offer of an apology ! When we were researching the company a letter of commendation was found which was dated 29th February 2017, however it was written 30th March 2016! . It seems communication may be an issue.
Nicola A Posted on 09/01/2017 , work completed 09/01/2017
The trader replied (on 11/01/2017)
A reply from our Managing Director - James Hibbert. I am so sorry to hear of your disappointment with the level of service and communication. I am aware that our installer had a road traffic accident on the way to start your project so we certainly did not get off to the best start. I also notice that you have used us before and have been quite happy in the past. We have again emphasised on our paperwork to customers that my direct e mail address and direct mobile phone number is available to all of our customers and I will personally visit anyone who is unhappy - although we will of course do our very best as a local family business to keep all customers happy, even when mistakes occur. We have hundreds of thank you letters at our showroom and I have tried (unsuccessfully) to find the one described as being with an incorrect date. I can assure everyone that all of our letters are all 100% genuine and are on display for anyone to see. As a gesture of goodwill we will send £100 to a charity of Nicola's choice and have emailed this offer directly to her and her husband. Our chosen charity for this year is Treetops Hospice in Risley.
Very professional
Customer Service
Quality
Value
Acorn's price beat the competition. They delivered and fitted on the due day, and the fitter was very professional (a very likeable young man too - a credit to the company).
E, Nottinghamshire Posted on 22/12/2016 , work completed 22/12/2016
Nothing less than excellent
Customer Service
Quality
Value
Everything went according to what we had been told. The two fitters (excellent lads) turned up on time, and did a great job. The quality of the units was excellent. I have used Acorn since buying my house and I wouldn't go elsewhere.
Michael, Nottinghamshire Posted on 19/09/2016 , work completed 19/09/2016
Great work, friendly service
Customer Service
Quality
Value
Acorn Windows carried out some repair work on our living room and bedroom windows. Fantastic service, really pleased with their work, professionalism and outstanding service. Top marks!
Adam S Posted on 02/09/2016 , work completed 02/09/2016
Brilliant job
Customer Service
Quality
Value
Very efficient service, hard working workmen. I would most certainly recommend to everyone.
Pauline, Nottinghamshire Posted on 01/09/2016 , work completed 01/09/2016
My Review
Customer Service
Quality
Value
Used "Acorn" three times now. Fact I keep going back speaks for itself. Over the years; front door, patio window and kitchen window.
Happy Customer Posted on 16/08/2016 , work completed 16/08/2016
Prompt and professional
Customer Service
Quality
Value
Quality team, performed well and left the job looking neat and tidy. Would definitely use Acorn again.
Nigel, Nottinghamshire Posted on 12/08/2016 , work completed 12/08/2016
Brilliant job
Customer Service
Quality
Value
This is our 4th project using Acorn Windows. Every detail is covered in the quote - no hidden extras. The workmen have been very professional, conscientious, arriving on time, cleaning up afterwards. We have no hesitation in recommending up this firm.
Jackie, Nottinghamshire Posted on 01/08/2016 , work completed 01/08/2016
Excellent service
Customer Service
Quality
Value
Acorn Windows recently fitted some new windows for me. The salesman who initially came over was great - not pushy at all and very friendly. The fitters were brilliant - I've had a lot of trades people through the door over the years and these were among the best. The windows look great - a very modern finish which was just what I wanted. I did have a query about the frames themselves after the fitting and the company were faultless at making sure I was happy. I had eight different companies over for quotes because so many of them were terrible - I'm glad that I found Acorn Windows in the end! I highly recommend them and will definitely be using them again in the future. Ash (Nottinghamshire)
Ash (Nottinghamshire) Posted on 24/07/2016 , work completed 24/07/2016
Excellent job!
Customer Service
Quality
Value
We had our windows done in two parts, downstairs last year, and upstairs this year. On both occasions the workers were friendly, clean & professional and we are very happy with the completed work. Would absolutely recommend!
Ceri, Nottinghamshire Posted on 07/07/2016 , work completed 07/07/2016
Absolutely fabulous
Customer Service
Quality
Value
This was a unique and pleasant experience from beginning to end. No pushy salesman, instead a gentleman who knew his job & gave good advice. The surveyor saw a small problem which we were able to sort before work commenced. Fitters were prompt, polite & friendly and considerate of my home. A very efficient and professional team. 12/10
Sandra, Derbyshire Posted on 17/06/2016 , work completed 17/06/2016
Highly recommended
Customer Service
Quality
Value
Very impressed when I visited showroom which carried on with staff, workmen & quality of conservatory. I would certainly recommend Acorn Windows for quality work and finish. Thank you Acorn for a job well done.
Valerie, Nottinghamshire Posted on 16/06/2016 , work completed 16/06/2016
What more could you want?
Customer Service
Quality
Value
No pressure sales team, Friendly and professional fitters, High quality product and finish. What more could you want? Excellent!
William, Nottinghamshire Posted on 13/06/2016 , work completed 13/06/2016
Great job, service and product
Customer Service
Quality
Value
I needed a new Front door and 2 windows fitting. Acorn were recommended by a good friend so I asked for a quote. They did the survey when I was free and arranged fitting for last Saturday. I let them in and returned home a few hours later to find the work done to an extremely high standard. There was no other evidence that the guys had been there. The old windows and door were taken away and the house was as spotless as it was when I left it. I couldn't recommend them highly enough particularly as the price was so competitive as well. Well done to Acorn and the fitters, Mick and Liam.
2011-05-14 08:25:45.11 Posted on 07/06/2016 , work completed 07/06/2016
Brilliant job
Customer Service
Quality
Value
Our new conservatory from planning to installation was 1st class. The fitters were very polite and punctual and the site was always clean and tidy. This project has given us a space that serves all our needs.
Stanley, Nottinghamshire Posted on 09/05/2016 , work completed 09/05/2016
Professional with the Supply and Fitting!
Customer Service
Quality
Value
I would like to thank the team for not only recommending me the correct product as my original idea would not have looked as good! and but the patience to fit it around my busy life. It has made such a difference to the house we are delighted with the quality of the work and how it looks. Many thanks to you all. Regards Steve & Les Poplar Road Breaston Derbyshire
steven.lee Posted on 29/04/2016 , work completed 29/04/2016
Excellent quality and service
Customer Service
Quality
Value
We have now had several windows replaced over the last 18 months. All are excellent quality, prompt service, tidy staff, no pressure to have extra windows fitted. Cannot recommend enough.
Julie, Leicestershire Posted on 21/03/2016 , work completed 21/03/2016
Simon of Nottingham
Customer Service
Quality
Value
I first used Acorn Windows of Nottingham to replace all soffits & fascias, along with guttering and downpipes. Acorn's Sales were not pushy but had all the right advice - so we proceeded. What a brilliant job they undertook, removing all the old and any debris or working components, leaving us with a clean and fresh site. About one (1) year later, because or the excellent service, our windows were in need of replacement all through (some 14 or so). Again, a good and timely meeting from a non-pushy Sales of Acorn led us to a great quotation (not the cheapest, but the quality was/is outstanding) and we proceeded. Fantastic result and never a problem since, even when we thought we had a blown glass, service was impeccable, as was the door adjustments we have had between winter and summer (some freak of heat making it difficult to open/close at specific times). Finally, this lead us to our all time "want" of a new conservatory. At a size of ~70 cubic metres, and underground drains, this was a mammoth task, or so I thought. The Acorn Surveyor was friendly and very approachable, giving (and taking) advice plus "wants" and "needs" into consideration. All planning matters (due to volume size) were again handled by Acorn. We opted for underground electrics sockets, fans and electric vent windows in our all-glass conservatory, the result - well...outstanding. In fact, Acorn has a 360 view of this on their website - take a look? No issues - nothing to difficult for Acorn!
Simon (Nottingham) Posted on 03/03/2016 , work completed 03/03/2016
Excellent job
Customer Service
Quality
Value
Acorn windows provided an excellent service, repairing structural defects on the house and fitting good looking windows. They were prompt, efficient, friendly and trustworthy at a very competitive price. We would wholeheartedly recommend.
richardtaylor24 Posted on 29/02/2016 , work completed 29/02/2016
Excellent job
Customer Service
Quality
Value
Very professional family run business, quality workmanship. Polite, clean, excellent job. Would highly recommend. Outstanding.
Roger, Derbyshire Posted on 02/02/2016 , work completed 02/02/2016
My Review
Customer Service
Quality
Value
The workmen were friendly and worked hard and tidied up after they had finished their job.
Margaret, Nottinghamshire Posted on 01/02/2016 , work completed 01/02/2016
Disappointed
Customer Service
Quality
Value
We decided to go with Acorn being a small family business. It took the company 6 months from start to finish to install our windows. We felt the installation service was diabolical and on one of our windows the glass had to be replaced 4 times before it was finally complete. Our bay window was left with black gaffa tape over 4 of the Windows due to broken glass. I think this occasion was a 'one off' and unfortunately we won't be using this company again for our conservatory due to the headaches we had with the windows being installed.
Deceptive Posted on 18/01/2016 , work completed 18/01/2016
A Which? Trusted Traders staff member replied on behalf of the trader (on 14/03/2016)
We at Acorn Windows in Nottingham are naturally very upset to read this review. All customers at Acorn have our MD's phone number and direct e mail address and he is not aware of any customer who has experienced this poor level of service. We have our own in-house glass manufacturing unit to correct any glass breakages or errors swiftly so would not need to use "black gaffer tape" for any length of time.
Fantastic job, very pleased.
Customer Service
Quality
Value
Acorn Windows are a professional company, and that has shown through the build and installation of our conservatory. All the plans they put in place worked well, and on time, and all the tradesmen were excellent and a credit to Acorn Windows - no issues at all. Fantastic job. Thank you Acorn.
James, Nottinghamshire Posted on 11/01/2016 , work completed 11/01/2016
Over the moon with new space
Customer Service
Quality
Value
From 1st meeting with Acorn reps, we were impressed with their friendly professionalism. This continued through the trades team that constructed our conservatory. The end product is a lovely new space (room) that we can use all year round. We would be happy to recommend Acorn to anyone. Thanks to all concerned.
Harry, Nottinghamshire Posted on 06/01/2016 , work completed 06/01/2016
Excellent job.
Customer Service
Quality
Value
Very happy with the service and result, polite and very tidy on site. Fair quote and charged as per quote.
Tony, Nottinghamshire Posted on 21/12/2015 , work completed 21/12/2015
Fantastic canopy
Customer Service
Quality
Value
From the initial contact through to completion everything was carried out in a very professional and competent manner. The fitters were brilliant and paid great attention to detail. The canopy looks great. I have and will continue to recommend them.
Jayne, Derbyshire Posted on 16/12/2015 , work completed 16/12/2015
Excellent all round
Customer Service
Quality
Value
Polite workers, tidy, good quality finish and very happy with job
Ian, Nottinghamshire Posted on 15/12/2015 , work completed 15/12/2015
Professional & courteous
Customer Service
Quality
Value
Acorn Windows were excellent in everyway fitting our garden room/conservatory. After sales service is exceptional
Susan, Nottinghamshire Posted on 01/12/2015 , work completed 01/12/2015
Excellent Job
Customer Service
Quality
Value
Contacted Acorn for a quote to replace our large bay window as we'd previously used them for other windows some 10 years ago. They arranged to visit and quoted really quickly, they were not pushy, and quoted for exactly what we wanted. Their Surveyor who came to do the exact measuring once we'd accepted the quote was friendly and efficient and suggested a minor change to address an issue we had with blind fixings. On the day, the installation team contacted us to advise of a minor delay with their arrival, which was great. When they arrived, they got to work immediately. They were professional and polite, there was no mess at all, they cleaned up as they went, and at the end of the day, we had a beautiful new window which is exactly as we expected. The quality of the window is as high as it could be, the finishing by the fitters is faultless. Their prices are not the cheapest, but they weren't the highest quote we had, and for the quality of the products they supply, we think they provide excellent value for money. Their staff are all friendly, professional and knowledgable. They give you prices and dates and stick to them. We cannot fault it their products or service. We have no hesitation in recommending this company and would use them again without a doubt.
Jofraser Posted on 28/11/2015 , work completed 28/11/2015
Great Service
Customer Service
Quality
Value
I found the service professional from the start. They are friendly over the phone and keen to fit in with your needs. the guys that fitted the windows did a great job. They took their time to ensure a match with the other windows & cleaned up thoroughly after themselves
Jack, Nottinghamshire Posted on 16/11/2015 , work completed 16/11/2015
1st class/excellent service
Customer Service
Quality
Value
The work was carried out under guaranteed period. 1st class professional service
Karen, Nottinghamshire Posted on 12/11/2015 , work completed 12/11/2015
Great job
Customer Service
Quality
Value
Good timing, great workers who kept us informed. Finished in good time and left our home clean.
Sebastien, Nottinghamshire Posted on 02/11/2015 , work completed 02/11/2015
My Review
Customer Service
Quality
Value
Always an excellent service from Acorn Windows. reliable, prompt and a good quality product.
Rosemary, Derbyshire Posted on 29/09/2015 , work completed 29/09/2015
Exceptional from start to finish
Customer Service
Quality
Value
The service, application, fitting and quality of the work and product was exceptional, from the start of the project to the end. I would have no concerns or worries about recommending Acorn to anyone, and already have.
Nic, Nottinghamshire Posted on 16/09/2015 , work completed 16/09/2015
My Review
Customer Service
Quality
Value
Professional, non-pushy sales pitch. Very accommodating regarding need to postpone due to personal reasons. Fitters were hard working, polite and very tidy.
Joanna, Nottinghamshire Posted on 07/09/2015 , work completed 07/09/2015
One happy customer
Customer Service
Quality
Value
Was so impressed that although they weren't the cheapest we knew we were getting a good product and, just as importantly, a good service. They listen to what you want and advise accordingly. Never pushed for a sale. Communication is fantastic (I prefer to use email because of my work pattern). The fitters, bricklayers, plasterer, electrician and tiler were courteous, efficient and timely. No issue was too small (not that there were many). A minor isuue after completion was dealt with and corrected very quickly. We are very pleased with the final product and cannot recommend this company highly enough. Thank you James and your team.
David C Posted on 08/08/2015 , work completed 08/08/2015
Great job, friendly company
Customer Service
Quality
Value
Good job, Happy.
Edward, Leicestershire Posted on 27/07/2015 , work completed 27/07/2015
Superb Conservatory
Customer Service
Quality
Value
I have no hesitation in recommending Acorn Windows. They do not employ high pressure sales or long drawn out sales pitches. The work force are brilliant, working cleanly, efficient and courteous. The finished result is outstanding.
John, Nottinghamshire Posted on 13/07/2015 , work completed 13/07/2015
Outstanding job
Customer Service
Quality
Value
Professional and polite staff fitted quality bi-fold doors to our specifications - cleared up after themselves. Top quality job - couldn't be happier and would definitely recommend.
Michelle, Nottinghamshire Posted on 13/07/2015 , work completed 13/07/2015
My Review
Customer Service
Quality
Value
I knew Acorn had worked next door, and at a friends' round the corner - so fully recommended. Firm very efficient - surveyor excellent. Fitters very good - not stopping for drinks etc., had to persuade them to have one. Very tidy, careful - cleared away old windows and debris.
Maureen, Nottinghamshire Posted on 11/03/2015 , work completed 11/03/2015
Very efficient and pleasant
Customer Service
Quality
Value
The double glazed windows were measured and fitted very efficiently. The result was very good and modern. Everybody was on time and pleasant.
Joan, Nottinghamshire Posted on 09/03/2015 , work completed 09/03/2015
Very pleased, excellent job.
Customer Service
Quality
Value
Very pleased with job from getting quote, through to fitting, would definitely recommend.
Keith, Nottinghamshire Posted on 09/03/2015 , work completed 09/03/2015
Prompt, very good job
Customer Service
Quality
Value
Excellent job, prompt lovely people after sales very good
Richard, Nottinghamshire Posted on 16/02/2015 , work completed 16/02/2015
Excellent job
Customer Service
Quality
Value
Their service was excellent and the workmen were polite and very tidy.
Helen, Nottinghamshire Posted on 20/12/2014 , work completed 20/12/2014
My Review
Customer Service
Quality
Value
Excellent products, well installed.
Garry, Nottinghamshire Posted on 17/11/2014 , work completed 17/11/2014
Well organised & professional
Customer Service
Quality
Value
All aspects of the work were extremely well organised, with traders working incredibly hard to ensure all aspects of the work were finished to our complete satisfaction in a timely manner.
Craig, Derbyshire Posted on 07/07/2014 , work completed 07/07/2014
Which? Local Review
Customer Service
Quality
Value
This company has recently installed 12 doubled glazed windows, 4 patio doors and a 6m x 3.4m conservatory to my home. Sales staff were knowledgeable, friendly and most helpful, but never pushed me into accepting their quote. No cash was requested until the job was complete. Work was started on the agreed date and was completed in less than the expected time suggested. The installers were clean, polite and took a great deal of pride in their work and achieved a very high quality of finish. All subcontractors used in the construction of the conservatory met the same high standards. The owner of the business visited the site several times to check that we were satisfied with the work. A company to trust.
St3v3 Posted on 04/12/2012 , work completed 04/12/2012
Which? Local Review
Customer Service
Quality
Value
I have used Acorn Windows twice now and found them to be efficient and the products of good quality
janp1 Posted on 04/03/2012 , work completed 04/03/2012
Excellent job, always reliable.
Customer Service
Quality
Value
I have no hesitation in recommending Acorn Windows. They are very reliable and windows fitted are always of a high standard.
Rosemary, Derbyshire Posted on (undated) , work completed 28/04/2015