Endorsed by Which?

Active Lock Centre

5.0

15 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Active Lock Centre is a family run locksmith business based in Welwyn Garden City, Hertfordshire, with over 40 years’ experience helping domestic and commercial customers. We provide emergency lockouts, lock repairs, lock replacements, uPVC door and window repairs, burglary repairs, safe opening and security upgrades across Welwyn Garden City, Hatfield, St Albans, Stevenage, Hertford and surrounding areas.

We are proud to be a Which? Trusted Trader and a Hertfordshire Trading Standards Approved company. This endorsement means we have been assessed through the Which? Trusted Traders process, with additional DBS and Trading Standards intelligence checks for extra peace of mind.

We are also MLA approved, award winning, and known for honest advice, non-destructive entry where possible, no call out fee, and reliable local service.

What we do

  • Locksmiths

    • Comprehensive locksmith service
    • Emergency locksmith service
    • Masterkeyed systems
    • Safes
    • UPVC lock specialists
    • Access control
  • More Services

    • upvc window door repair broken key door alignment adjustment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
15 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Fantastic service! Highly recommend!
Customer Service
Quality
Value
Fantastic service. Rescued us from patio doors that wouldn’t open then came back next couple of days to fix job what previous person had messed up and even went above and beyond with extras! Highly recommend!
Customer in Hertfordshire Posted on 23/07/2026 , work completed 14/07/2026
Great Service
Customer Service
Quality
Value
Prompt service, fixed my kitchen window quickly and efficiently. Friendly, professional, and reliable. I would highly recommend.
Customer in Hertfordshire Posted on 22/07/2026 , work completed 21/07/2026
Brilliant
Customer Service
Quality
Value
I was so lucky to find John’s website, after looking for a locksmith to fix my wooden conservatory door lock. He is a breath of fresh air! A true workman with pride in his work and a wealth of knowledge and skill about his trade. I would recommend him all say long, do nor bother with the others! Thank you so much, John.
Customer in Hertfordshire Posted on 20/07/2026 , work completed 17/07/2026
Outstanding Locksmith
Customer Service
Quality
Value
Technically outstanding. Professional service. Replaced an old uPVC window mechanism with a suitable alternative which another locksmith had indicated might be a too old to replace. While he was here, sorted an old door mechanism by making (!!) and fitting a new spring. This door had also stumped another locksmith. Jon prides himself on being old school, and, based on this experience it definitely works. Price very good too.
Customer in Hertfordshire Posted on 13/07/2026 , work completed 13/07/2026
Fast competent professional, sliding patio door fix
Customer Service
Quality
Value
Fast competent professional, sliding patio door fix, phoned ahead of time to confirm arrival time, would recommend.
Customer in Greater London Posted on 11/07/2026 , work completed 18/06/2026
Honest thorough service
Customer Service
Quality
Value
I thought we needed replacement locks on our cricket pavilion as they were either sticking, or loose and not engaging the key. Jon immediately identified them has high quality Chubbs that were fully serviceable. He stripped them down, cleaned and reset them. They're now working like new. His preference is always to repair rather than replace where possible. He also cuts keys directly from his van. Total cost was way below new replacements. Highly recommended
Customer in Hertfordshire Posted on 09/07/2026 , work completed 08/07/2026
Honest thorough service
Customer Service
Quality
Value
I thought we needed replacement locks on our cricket pavilion as they were either sticking, or loose and not engaging the key. Jon immediately identified them has high quality Chubbs that were fully serviceable. He stripped them down, cleaned and reset them. They're now working like new. His preference is always to repair rather than replace where possible. He also cuts keys directly from his van. Total cost was way below new replacements. Highly recommended
Customer in Hertfordshire Posted on 09/07/2026 , work completed 08/07/2026
So quick and efficient
Customer Service
Quality
Value
Jonathan came to unlock my door. I was so impressed in how quick he managed to get me back into my home. He’s friendly and very professional and clearly very skilled in what he does. Will definitely be recommending him.
Customer in Hertfordshire Posted on 03/07/2026 , work completed 02/07/2026
Great work fast and knowledgable
Customer Service
Quality
Value
Jon came out quickly on a Sunday morning and fixed our Stuck door successfully. Really reassuring and knowledgable and well priced. Highly recommend
Customer in Hertfordshire Posted on 22/06/2026 , work completed 21/06/2026
Answered fast - Arrived swift - Resolved issue - Great value
Customer Service
Quality
Value
Called Jon late at night after coming home from work to find key stuck in lock on outside of front door and not able to lock for night, Jon answered straight away and politely explained he was attending a job and then would be with me, texted 30 mins later he was on way and arrived 10 mins after that. Swiftly fixed a dropped door, checked the lock and resolved the incident for us Provided us with a quote on the call and once job complete it matched the quote… Very happy customer thanks Jon
Customer in Hertfordshire Posted on 09/06/2026 , work completed 09/06/2026
Great work, expert advice, would recommend for any locksmith work in Hatfield, Hertfordshire
Customer Service
Quality
Value
John at Active Lock Centre was excellent. We asked him to look at long-running issues with the communal front and rear doors at our building in Hatfield, which had been causing repeated problems with closing, locking and security. What stood out immediately was John’s depth of experience. He took the time to properly assess the doors, explain what was actually wrong, and identify the practical fixes needed. This was incredibly valuable because previous advice and repair attempts had not resolved the underlying issues, and we had been left with ongoing faults and unnecessary costs. John’s knowledge made a real difference. Rather than treating the problem as a simple one-off repair, he diagnosed the door alignment, closing and locking issues properly and gave clear, sensible advice on what needed to be done to make the doors secure and reliable. He was professional, straightforward, knowledgeable and clearly very experienced. I would highly recommend John and Active Lock Centre, particularly for anyone dealing with more complex communal or commercial door issues where proper diagnosis matters. We will not be using anyone else going forwards.
Customer in Hertfordshire Posted on 22/05/2026 , work completed 21/05/2026
Quick response when needed on priority and fast solution
Customer Service
Quality
Value
Excellent service from Jon. I called about a faulty patio door lock, and he responded quickly and arrived promptly. He fixed the issue efficiently without trying to push unnecessary replacements or expensive new systems. Honest, professional, and reliable - I’d definitely recommend Jon to anyone needing a trustworthy locksmith.
Customer in Hertfordshire Posted on 21/05/2026 , work completed 21/05/2026
The trader replied (on 22/05/2026)
Thank you for taking the time to leave such a great review. I’m pleased I could help get your patio door lock working properly again. I always try to repair and fix the issue where possible rather than replacing parts unnecessarily, which can often save customers money. Thank you again for choosing Active Lock Centre and for your recommendation, it is really appreciated.
Fantastic
Customer Service
Quality
Value
Absolutely fantastic service, affordable, and such a lovely man. Came within the hour, no expensive call out fee. Would highly recommend to anyone who needs a locksmith
Customer in Hertfordshire Posted on 17/05/2026 , work completed 01/05/2026
The trader replied (on 22/05/2026)
Thank you very much for your kind review. I’m really pleased I could help and get everything sorted quickly for you. Providing a fast response with fair pricing and no call out fee is something I always aim for. Thank you again for choosing Active Lock Centre and for your recommendation, it is greatly appreciated.
Great Service
Customer Service
Quality
Value
Brilliant service. Contacted early in the morning and had a same-day appointment arranged straight away. Friendly, professional, great price and completed everything exactly as requested. Highly recommend! 🔑
Customer in Hertfordshire Posted on 09/05/2026 , work completed 08/05/2026
The trader replied (on 17/05/2026)
Thank you for the fantastic review! We’re pleased we could get you booked in quickly and provide the service you were looking for. We always aim to offer a friendly, professional service at a fair price, while making the process as straightforward as possible. Your recommendation is really appreciated, and thank you for choosing Active Lock Centre.
Great service
Customer Service
Quality
Value
Jon was at my house with in an hour. Complete completed the work really efficiently. would use again.
Customer in Hertfordshire Posted on 02/05/2026 , work completed 02/05/2026
The trader replied (on 17/05/2026)
Thank you for your review. I'm pleased I could get to you quickly and complete the work efficiently. Fast response times and getting the job done properly are always my aim. I really appreciate your support and would be happy to help again if you ever need us in the future.