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Trusted Traders

Adept Heating Services Ltd

Profile thumb adept logo ltd

4.4

31 Reviews

About

Established since 2003, we have the knowledge and expertise needed to ensure that you receive nothing but the best service.Our reputation has been developed through hard work and reliability which is why we are the areas number one choice for plumbing and heating related work. If you require cost effective, reliable heating and plumbing engineers then look no further. Operating through out gloucestershire we cater for all domestic and business clients plumbing and heating requirements.adept heating services are qualified to work with natural gas, lpg gas and oil heating systems.We are also qcf level 3 qualified engineers for working with renewable technologies.adept heating services is gas safe registered and oftec registered.

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
    • Solar panels
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Boiler installation
    • Gas safety testing and inspection
    • Boiler servicing
    • Radiators and central heating
  • More Services

    • qualified for oil
    • natural gas and lpg gas

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.4
31 reviews
Customer Service
4.4
Quality
4.5
Value
4.3
Sort by
Excellent service
Customer Service
Quality
Value
Emailed Stuart on Sunday to say boiler was playing up, he replied same day saying he would be there Monday. He arrived mid morning Monday and fixed the boiler! Couldn't ask for more...
Customer in Gloucestershire Posted on 29/01/2021 , work completed 25/01/2021
Prompt service
Customer Service
Quality
Value
We called Adept to carry out a small but important job. He responded immediately and came the next day, in-between other jobs. Great service.
Customer in Gloucestershire Posted on 28/01/2021 , work completed 28/01/2021
Boiler Service and inspection, great job and covid safe
Customer Service
Quality
Value
Adept have installed new central heating systems to two of my properties and service them annually, always on time, polite and tidy, very good service. I give them 5 stars on all points.
Customer in Gloucestershire Posted on 14/01/2021 , work completed 14/01/2021
Great job
Customer Service
Quality
Value
Boiler service and alterations to existing installations to comply with current regulations. Stuart turned up on time, mask on and completed the works in a friendly and experienced manner, following the service he noticed that an over pipe was incorrectly sized, he called to inform me and then got one of his employees to come round an hour later and rectify the problem. All in all, a perfect and hassle free and good value service.
Customer in Gloucestershire Posted on 06/01/2021 , work completed 06/01/2021
Replacement towel radiators, taps and Worcester Bosch system filter.
Customer Service
Quality
Value
I would like to highly recommend this company for the work they did in our home. Chris completed the job to a high standard and we felt very confident with his skills and knowledge. Having experienced the plumber from hell a few years ago we were sent the plumber from heaven. Thank you Adept. Their name says it all. Pat Chapman
Customer in Gloucestershire Posted on 07/08/2020 , work completed 05/08/2020
Good service
Customer Service
Quality
Value
Adept have been servicing my gas boiler for several years, and are punctual and efficient, as well as very reasonable in price. Thoroughly recommended.
John Landau Posted on 22/07/2020 , work completed 22/07/2020
The trader replied (on 05/08/2020)
Thank you for your time to leave a review.
Do not use - seems like a scam
Customer Service
Quality
Value
I paid for a quote and then didn't hear anything after many attempted phone calls and emails. Had to get another plumber to fix the leak to avoid further damage.
Customer in Gloucestershire Posted on 12/07/2020 , work completed 12/07/2020
The trader replied (on 05/08/2020)
Sorry about replying late to your review. As advised youy were charged for the call out for which you also recieved a discount on due to both appliances checked needed to be replaced. Your were quoted for the replacement works for which you were not quoted. Unfortunately due to covid we were running a skeleton crew for which we were running a 3 week lead time. We do not pay or return money paid for complete works when threatened with bad reviews if we do not .
Outstanding service
Customer Service
Quality
Value
We had an issue with the Megaflow in our attic. We do not have a regular plumber. Had seen Adepts vans around so thought to give them a try. Communication was excellent. The reacted quickly and got the job done with minimum fuss and gave me a sense that they knew exactly what they were talking about.
Anthony Thompson Posted on 27/02/2020 , work completed 26/02/2020
Boiler service
Customer Service
Quality
Value
Very thorough boiler service and answered any questions asked. Identified an issue and fully explained the issue, which required a gas meter replacement, and provided the details for me to contact them. Invoices clear. I will reuse them again and recommend them to anyone.
Customer in Gloucestershire Posted on 24/02/2020 , work completed 24/02/2020
You have been warned - they are not trustworthy
Customer Service
Quality
Value
I noticed Adept's name on my combi which was installed by the previous owner so I asked for a service as the pressure gauge kept going into the red. This service was done at the end of the year - £60. However last week the leak was really bad so I asked for another visit - last Friday. I thought all was well and paid the £85 on-line that day. A bit steep at £85 for a 20 minute visit - but I thought my troubles were over, they were just beginning. Nearly two buckets of water leaked this weekend. I asked Stuart to refund my £85 but he refused. I told him I was going to write this very bad review but he didn't care - he wanted to keep my money - me, a pensioner. I've been in touch with British Gas, they've already visited, I told them about Adept's attitude and poor service. None of this would have happened if my £85 had been refunded.
Customer in Gloucestershire Posted on 03/02/2020 , work completed 31/01/2020
The trader replied (on 04/02/2020)
As we reply to all reviews good or bad we would like to respond first of all by saying we aim to give 100 % customer satisfaction unfortunately this is some times hard when customers don't fully understand the situation or problem with the boiler. A service was carried out and a fault fixed withing that service, another problem arose with the boiler some time later for which we carried out some work on the boiler but advised there may be another fault and part replacing to which we advised to keep an eye on the boiler. Sometime later after we had left with the boiler working okay the other part stopped working correctly as advised it might. Rather than contact us to repair this british gas were called to fit a new boiler. We advised that a refund would not be given as were carried out works to the boiler and advised you accordingly of potential further problems and also because we would not be threatened with a bad review to get your money back. The costs paid was £ 84 inc vat for a call out for the first hour or part of.