Advanced Clean

Thank you for your feedback. I wanted to take a moment to respond and provide some context regarding the recent carpet cleaning service. As you had mentioned the urgency of having your living room and short hallway cleaned in order to get your home back to normal, I made arrangements to travel over to you on a Bank Holiday to accommodate your request. Upon arrival, it was clear that the carpet was in a sorry condition that really needed replacing. The layout of the downstairs area with the kitchen positioned at the front naturally results in significant foot traffic carrying dirt from the kitchen through the hallway and into the living room. As discussed on the day, I committed to doing my absolute best and used a double strength pre-spray, which I thoroughly brushed into the carpet fibres. The carpet was then hot water extracted, with a quality rinsing agent in the solution tank. I also took the time to show you the waste water during the process, which clearly indicated the extent of the soiling removed. You observed the cleaning throughout, and I appreciated your interest and engagement in the process. As outlined in the terms and conditions shared with your quotation, stain and marking removal cannot be guaranteed, especially with older or heavily worn carpets. But, please rest assured that I always strive to achieve the best possible results for my customers. In over fifteen years of providing carpet cleaning services, I have very rarely received negative feedback.