Aerial Services Ltd

Even though we can see the transmitter at Crystal Palace from our house we were getting significant ghosting on digital channels so we called in Aerial Services (AS). Ghosting was apparently caused partly by trees and partly by an adjacent block of flats. AS recomended a new digital aerial on a different chimney which was less likely to be impacted by those problems. This was duly installed with 4 downleads, and we now have excellent quality pictures with all channels at full signal strength. So good in fact that visitors think we have HDTV. The only downside is that two years on my partner feels the quality is still plenty good enough so she can't see the point of installing Freesat so that we can get real HDTV :-(

Secondary review from mascot - Used originally in 20006 to install digital aerial. Skilfully set up and produces excellent quality pictures. Used again in July this year to install a Freesat dish up high on the roof and out of sight, unlike the cheaper big name retailers who all wanted to slap in on a wall no more than 10 metres above ground where it would have looked incredibly ugly.

Efficient, professional, friendly and reliable service from Ian.

I booked a visit from Aerial Services based on reviews on Which? Local when my TV stopped receiving any signal at all, after years of very ropey reception. I was given information on pricing and a time slot when I made the booking. Steve arrived on time and immediately identified the problem. It just needed a new plate which he replaced on the spot. We also had an interesting discussion about new TVs, digital switchover - he is well informed and knowledgable without trying to sell anything. Not cheap. Clear pricing, on time and problem solved. Worth paying for.

Very good service - arrived on time, gave reasonable quote of £300 inc VAT to install new aerial and TV point on chimney of 3 storey house, negotiated to £275 to get close to another quote, and did on the spot. Efficient, tidy, good job, and gave good advice about how to factor in our future plans and save money in the long run. Very happy, and would use again if I ever needed to. Called on one day to enquire, and they were ready to have someone here first thing the next morning - also work on Saturdays.

All I wanted was a feed from the roof aerial to a second TV. I tried two Which? Local-recommended firms, both of whom said the roof was too high for them. So I used another local (but not listed as recommended) firm instead. They botched the job, resulting in the picture pixillating, or even cutting out completely. The installers repeatedly insisted there was nothing wrong with the installation, so I decided to try Aerial Services. Although by no means the nearest, I chose them because they had built up a good portfolio of positive Which? reviews. Within little more that an hour of the arrival of two of their engineers,, they had put right the misaligned aerial and a couple of other installation defects they found on the roof, removed an unnecessary booster, and had diagnosed and replaced a damaged wall socket. This last was almost certainly the major cause of the problems with the picture. I found their service highly professional, and very reasonably priced. I strongly recommend them.

Took a couple of days to respond to my emailed enquiry, but were very good after that. When their engineer was running late they rang to let me know. The engineer was polite and informative.