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Aerial Services Ltd

4.9

308 Reviews

Opening Hours
Today - 07:00–17:30
  • Monday 07:00–17:30
  • Tuesday 07:00–17:30
  • Wednesday 07:00–17:30
  • Thursday 07:00–17:30
  • Friday 07:00–17:30
  • Saturday 07:30–12:00
  • Sunday - Closed
See customer reviews & leave a review

About

Aerial Services is a small company with ten teams of engineers on the road working in and around London six days a week since 1968. Our primary focus is the installation and maintenance of TV aerials, satellite dishes and TV systems although we also install HD and AV distribution systems, CCTV and Sonos.

We work in all different environments from domestic homes to huge commercial offices and hotel systems providing the following services;

TV aerials
Satellite dishes
Sky TV
Communal TV systems
HD Distribution
Home Networking
CCTV

We always aim to provide a professional yet personal service and to do a good job at a fair price. Should you think you may require our services or even if you just need some advice we'd love to hear from you so give us a call on 020 7582 8888

What we do

  • Aerial and satellite installers

  • TV services

    • TV aerials

  • More Services

    • aerial
    • satellite
    • sky
    • freeview
    • freesat
    • tv
    • cctv
    • av

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
308 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Recommended

Recommended

by 99% of customers
Sort by
Most satisfactory
Customer Service
Quality
Value
Polite, punctual and efficient. job explained
Claire, Surrey Posted on 16/11/2015 , work completed 16/11/2015
Recommended
Very good
Customer Service
Quality
Value
Ian has done a very good job. Everything OK today and all working well.
Which? Trusted Traders Consumer Posted on 05/12/2017 , work completed 05/12/2017
Recommended
Great job!
Customer Service
Quality
Value
Excellent job installing aerial!
Sarah, London Posted on 14/12/2016 , work completed 14/12/2016
Recommended
Prompt and professional.
Customer Service
Quality
Value
Very good service from Ian.
Sean, London Posted on 06/07/2018 , work completed 06/07/2018
Recommended
Quick & professional
Customer Service
Quality
Value
Very quick & speedy service. Professional & knowledgeable.
Paul, Hertfordshire Posted on 27/07/2018 , work completed 27/07/2018
Recommended
Which? Local Review
Customer Service
Quality
Value
Punctual, did a good, tidy job and took the time to find out exactly what I wanted (in terms of cable length etc.). Very pleasant, would definetly recommend.
lizzyp Posted on 16/09/2008 , work completed 16/09/2008
Recommended
Which? Local Review
Customer Service
Quality
Value
What a disappointment. Having read great reviews I booked a satellite dish installation. Frank was helpful and very professional and as I explained in detail what I needed he gave me a fair quotation which I accepted. The engineer, Paul, was not in a good mood and as he later admitted he doesn't like working on Saturdays. And he made sure he made that clear. As he arrived he immediately said he did not have the right parts for the job and that I should have arranged for a parking permits for him.All with an attitude which can only defined as hostile. After an upwards price revision the missing parts appeared (even though the initial quotation did include also what he claimed was missing) and he was able to complete the installation. He did not stop moaning for a moment and when I asked him to drill the front wall from the outside he preferred to drill it from the inside out resulting in massive damage to the front wall bricks which he tried to fix with some sealant. All in all a very distressing experience which I would have rather avoided.
David6622 Posted on 10/04/2010 , work completed 10/04/2010
The trader replied (on 16/06/2015)
Dear David I can only apologize for your experience. Paul was without doubt the worst engineer ever to have worked at Aerial Services in our entire 45 years of trading. Regrettably he worked for us for a few months in 2010 but this ended suddenly when we took the decision to cut short his probationary period. His attitude and general approach to his job were awful but he disguised this very well in the office so it took us a while to discover the extent of his behaviour. Since Paul's departure we have seriously reviewed our process of employing new engineers to avoid making such a mistake in the future. Yours sincerely, Jon Peacock
Which? Local Review
Customer Service
Quality
Value
A Big Disappointment in my opinion. I phoned Which?Local and asked the receptionist (as I wasn't able to access my computer at the time) if she could give me the name of a repairer of DVDs. The receptionist gave us this company because it had so many good reviews. Despite what we felt was a very high call-out charge, we were delighted that someone could come and fix our DVD/video machine in the next hour. The repair man admitted that he was an aerial specialist and not 'a DVD man'. First he told us that our tv was at fault, then stated that we should take the DVD back to the shop we bought it from and demand our money back - this was despite our explanation that the DVD was outside its warranty time. He was unable to find the fault but said that he would look up some DVD machines for sale on the internet, and get back to us with the information so we could purchase a replacement. Finally, when he phoned his company so I could pay for the call-out with my Visa card, he got the card numbers mixed up. Despite his good intentions to get back to us in the following few days, we never heard from him again. This is the first time we've ever had a bad experience with anyone recommended on Which?Local.
SouthLondon Posted on 17/08/2012 , work completed 17/08/2012
The trader replied (on 16/06/2015)
I'm really sorry you clearly had such a negative experience, I'm not sure why the Which receptionist and also our receptionist both thought we would be able to help with a DVD issue as we are TV aerial and satellite specialists and have never presented ourselves as anything else. I can only think there was some kind of misunderstanding when the appointment was arranged and apologize as it's our job to interpret the nature of your problem which in this case we clearly failed to do. As a new member of the Which Trusted Trader scheme this is unfortunately the first time I've heard about this complaint or I would have responded sooner. If you are still a member of Which and get this message I would really appreciate the opportunity to apologize personally and to fully reimburse you. My sincerest apologies, Jon Peacock
Which? Local Review
Customer Service
Quality
Value
On contacting his company I was told they provide free estimates. When Paul arrived he looked around the house and said he needed to speak to his boss re solutions (outside). He came back in and suggested he try an Amplifier, but said it was expensive -
SR2 Posted on 25/08/2010 , work completed 25/08/2010
The trader replied (on 16/06/2015)
Dear SR2, I can only offer my sincere apologies and reiterate what I said to David regarding Paul's attitude. Employing Paul was without doubt the biggest single mistake we ever made during my 15 years at Aerial Services and I still recall the sense of relief I felt when he left. It was a dreadful error which cost us dearly in many ways. His probationary period was cut short and he was duly dismissed as soon as we became aware of his dreadful attitude which he concealed from us. Yours sincerely, Jon Peacock
Which? Trusted Traders

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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.