Excellent service.
I had a broken handle on my bathroom window and needed to fix it as I was moving house. Jack arrived all smiles and said although they were very busy he would let them know we were moving and try and get it fixed asap. I emailed them giving them my contact details in case they had a cancellation. Within twenty four hours I had a phone call saying could they come and fix it now. Brilliant. And within minutes there was the smiling Jack back at my door ready to fix my broken window handle. Can’t recommend them enough, fantastic service from start to finish.
Customer in West Sussex
Posted on 13/05/2022
, work completed 12/05/2022
Recommended
Excellent service - very impressed
Aftercare fixed a number of windows for us. They provided an excellent service and were polite, friendly and finished the work quickly, leaving no mess. I would highly recommend them.
Customer in West Sussex
Posted on 18/02/2022
, work completed 17/02/2022
Recommended
Reliable; Informative; Trustworthy: Friendly
One of my sash window wouldn't shut anymore and gap at top leading to drafts, also had a sticky back door. They not only came out on the appointed day to assess, but were great when my car's emergency problem meant I had to collect from garage the same time they were going to arrive. I needed to co-ordinate being here for Aftercare, but getting to garage before they closed. Nichola contacted the engineer booked for my job who immediately called me with update on his job status. He rang his colleagues who had just finished his job and they were here within 20 minutes of him calling. James and Jack were friendly and extremely professional. Who knew there was so much to the workings of a sash window? Lots of measurements taken and I learnt a lot. Always good to know what's involved. Then took a look at my sticky back door. Advised oiling and exactly where, but also on inspection discovered it had dropped and said could be sorted when window done. Sorted. Quotation arrived quickly and accepted as extremely reasonable. A pleasure to have them in my home, which cannot be said of many workmen. Highly recommend!
Customer in West Sussex
Posted on 10/02/2022
, work completed 08/02/2022
Recommended
Repaired double glazed windows
Ease / Adjust / Lubricate; Investigate leak - remove glass - check sill & edge of sash; Clean rust and ease mechanism- LH and TOP; Free jammed window - SIDE HUNG; Change fixed pane James and his team have performed excellent customer service. They came on time exactly as pre-booked appointment with their spotless well organized working van; The repair work was done to top quality. James was professional, very patient and kind, explaining what he's doing and telling us what to do in the future to maintain our windows by ourselves. The company was well organized. An accurate quote was give on the same day of inspection. Once I confirmed the acceptance of the quote, an appointment was given. As soon as we confirmed the date, an email was given for final confirmation. A day before the appointment, I confirmed with office and everything happened exactly as planned. No hassle at all. We will definitely use Aftercare Double Glazing Repairs Ltd in the future and will strongly recommend to our neighbors and friends. We highly appreciate James's professional workmanship and thank him for sorting out our windows.
Customer in Brighton and Hove
Posted on 19/01/2022
, work completed 18/01/2022
Recommended
fantastic!
Best service ever! professional services very keen to details and fully brief on what has been done, worth waiting their long waiting list - job well done!
Customer in Brighton and Hove
Posted on 10/01/2022
, work completed 05/01/2022
Recommended
Repairs to existing double glazed French doors and window
We were very pleased with the work done by Aftercare. We now have a French door that reliably locks with minimal effort and a separate window that no longer lets in a significant draft. All parts of the process with Aftercare worked smoothly, from the initial contact, to the survey, to the replacement of the lock, realigning of the French door and the replacement of the hinge on the window. Considering the significant costs and lack of communication we have experienced recently from other tradespeople, we were almost surprised be treated as valued customers.
Richard in West Sussex
Posted on 16/12/2021
, work completed 14/12/2021
Recommended
VERY GOOD WORK
The young man, Tiler, who carried out the repairs, was very pleasant and professional, and I would have no problems recommending your company.
Customer in West Sussex
Posted on 18/11/2021
, work completed 16/11/2021
Recommended
Excellent customer experience!
Aftercare Double Glazing Repairs provided a very competitive and comprehensive quote for replacing 16 window locks. The customer service on the phone and via email was polite and efficient. Tyler arrived promptly and completed the work within the 2 hour time slot given. The standard of the work was excellent and he was very professional and helpful - he also gave tips on how to extend the life of the locks etc. and left the place spotless. All in all, a perfect experience and a satisfied customer!
Customer in West Sussex
Posted on 10/08/2021
, work completed 10/08/2021
Recommended
Endorsement reference- Quality Double Glazing Repair Company
We had all the glazing gaskets renewed on the rear of our conservatory and three replacement glass panel , which had blown. All the work was surveyed and quoted for in advance and the work was carried out very efficiently. We have used Aftercare many times and find them to be both extremely reliable, completing quality workmanship at a reasonable cost.
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 28/06/2021
Recommended
Endorsement reference-
Had blown double glazed window replaced. Have used Aftercare Double Glazing several times now and found them very quick to respond to enquiries with quotations always received within 24 hours of a visit. Work is carried out efficiently with minimum disruption by friendly, courteous staff. Prices are extremely reasonable. Would recommend this company without hesitation - always a pleasure to deal with!
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 01/06/2021
Recommended
Endorsement reference-
Aftercare Double Glazing were asked if they could try to repair some very early bifold doors where the manufacturer was known to have ceased trading some time ago. We never expected the repair to resolve the issues and before instructing Aftercare were convinced they would have to be replaced. The team that came were exceptionally good and have resolved the issues so that the doors now work perfectly. Superb service from a company we no previous knowledge of and simply did an internet search to identify.
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 15/06/2021
Recommended
Endorsement reference- They came to our rescue when we needed them.
A glass panel in our front door spontaneously fractured . I phoned their office and within a couple of hours a fitter came and made it safe. We asked for the pane to be replaced and this was accomplished to a good standard. I did not keep the invoice as we paid the invoice on line after the job was completed.
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 10/04/2021
Recommended
Endorsement reference-
Aftercare replaced a number of sealed units, window hinges and adjusted doors to make them smoother to use. The team from Aftercare were very easy to work with, polite, knowledgeable, helpful, efficient and have improved our double glazing.
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 04/06/2021
Recommended
Endorsement reference- Excellent Quality & Communications
Excellent communications & work quality. Nice people & Reliable. Probably not the cheapest, but for works expected to last 10 years or so, that's not the issue.
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 01/06/2021
Recommended
Endorsement reference-
I have had several window panes replaced which had blown and moisture was appearing inside the two glass panels, plus some new catches where windows were stuck closed
Which? Trusted Traders Consumer
Posted on 29/07/2021
, work completed 21/06/2021
Recommended