Endorsed by Which?

Aftercare Double Glazing Repairs Ltd

4.9

29 Reviews

Opening Hours
Today -
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Aftercare Double Glazing Repairs, based in Burgess Hill, West Sussex, was launched in 1997 and became a limited company in 2003.

We serve Mid- Sussex to the Sussex coast from Eastbourne to Worthing and Northwards bordering Surrey.

The aim of the business is to provide solutions to home owner's problems with their double glazing.

The Company policy is NOT to SELL new doors or windows, so if the problem can be fixed it will be our aim to so, and if we can't, you can be reasonably assured that replacement is required, but we still won't try to sell you a new one. We may give you advice and/or offer names of people you may approach if required

There is no 'hard sell' at any stage. Our operatives examine the problem/s, offer advice and quotation (usually emailed within 48 hours) and you are left to make your mind up .

The majority of our business now comes via referrals by satisfied clients.

Please see our web-site - www.aftercare.me.uk, for more information.

What we do

  • Glaziers

    • Double glazing repair
  • Double glazing

    • Double glazing repairs
  • More Services

    • double glazing repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
29 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
French doors
Customer Service
Quality
Value
Oh wow wat a great service by this company. They came & repaired my french doors that wouldn't close properly-took bout half an hour and the doors are now like new again. Had 2 wait a few weeks for this repair as they were so busy but well worth the wait. Will def use them again and high recommend to others as well Many thanks to you again Hilary jones
Customer in West Sussex Posted on 01/12/2024 , work completed 11/11/2024
Cannot fault these guys
Customer Service
Quality
Value
An excellent service. Turned up on time. Friendly, polite and took great care to make sure that we were happy with the process. Meticulously tidy and careful not to disturb us whilst the work was being carried out on 3 windows and a patio door. Cannot fault these guys.
Customer in Posted on 08/11/2024 , work completed 07/11/2024
Refurbishment of timber sash windows
Customer Service
Quality
Value
The Aftercare team lead by James replaced some window sash balances in my flat plus two adjoining ones. The work was carried out to an excellent standard and the team all had good customer care skills. I would both recommend and use them again.
Customer in Brighton and Hove Posted on 26/07/2024 , work completed 25/07/2024
Great job, really nice company
Customer Service
Quality
Value
I had to get the lower sealed unit replaced at my parents house and the locks changed to incorporate thumb turns rather than keys to lock the doors! It was difficult for me to arrange the repairs due to there being no one at the property, and my holidays! Aftercare were very accommodating. The work was undertaken without an issue, really good standard of repair, very nice fitter who cleaned up after he was finished. Good value for money, especially as they came out first to survey the required materials! I would highly recommend this company for any repairs needed
Customer in West Sussex Posted on 12/07/2024 , work completed 10/07/2024
French door repair
Customer Service
Quality
Value
Initially the job had to be rescheduled as the hinges required more work than anticipated. This was thoroughly and honestly explained, with temporary remedial works carried out at no cost. A new quote was provided and agreed within a couple of days. Communication was excellent throughout with polite reminders sent in a timely manner. When the operatives returned they were on time, polite and tidied up before they left. They kindly explained ongoing maintenance, including how to adjust the hinges when required. I rarely appoint contractors for maintenance on my home, but was extremely happy with the service from Aftercare. Highly recommended.
Customer in East Sussex Posted on 01/05/2024 , work completed 29/04/2024
Excellent
Customer Service
Quality
Value
Repair of a hinge on a wooden framed UPVC door. Due to demand there was a time to wait to quote and then carry out the repair. However, patience is a virtue and the finished job was very well worth the wait. I could not be happier. I would strongly recommend Aftercare. I am very happy that I had them recommended to me. I would not hesitate to use them again. Thank you Aftercare.
Customer in West Sussex Posted on 18/01/2024 , work completed 09/01/2024
Superb!
Customer Service
Quality
Value
I called Aftercare and spoke to Brian who was so helpful. I had a problem with my front door and couldn’t access my property. Brian said he would contact his engineers and see if anyone might be free to help me. James called back early afternoon and was with me within 30 minutes. 10 minutes later my door lock was replaced and the problem was solved. Absolutely brilliant service and everyone was so friendly and professional. I cannot recommend Autocare enough. Thank you all.
Customer in West Sussex Posted on 07/12/2023 , work completed 05/12/2023
Great job fixing two exterior utility room doors. Replaced misted glass plus seals and gaskets.
Customer Service
Quality
Value
Not surprisingly this Company is much in demand. While we were made aware that we would have to wait a few weeks for a quote, as well as a few weeks thereafter for fitting we are very pleased with the completed job. Doors are like new. Very pleasant staff and professional service throughout. Very good value. So pleased we found them.
Customer in West Sussex Posted on 15/11/2023 , work completed 10/11/2023
Excellent friendly service
Customer Service
Quality
Value
I called aftercare as I was having a few problems one being my French door that had dropped, and wouldn't close. Also I needed a quote for three replacement panes of glass for my front window which had gone misty. When I received the quote, I had to phone to check the price was correct as it seemed very reasonable. I'm so happy with all the work carried out today, Tyler was just so polite, friendly and very helpful. I would deffinately recommend Aftercare and wouldn't hesitate to call them again should I need them.
Customer in West Sussex Posted on 25/09/2023 , work completed 25/09/2023
Great value, quick and professional!
Customer Service
Quality
Value
This company did an amazing job. I didn't know what to do with a misty window pane. The team came out to talk me through it, measure up and quote. The quote was really competitively priced and the window pane was replaced quickly. The team who replaced it left no mess and were done in 15 minutes. 100% recommend to everyone.
Customer in West Sussex Posted on 22/05/2023 , work completed 19/05/2023
Excellent service from Aftercare
Customer Service
Quality
Value
I had 2 problems with windows in my house and contacted Aftercare. They sent a man around to assess the issues. I had a whistling window at the front and a window with moisture between the panes at the rear. The quote was ok and the work was carried out very efficiently and the men were very clean and wore protective covers over the shoes inside the house. They turned up on time and the work was completed with minimum of disruption. I would have no hesitation in recommending this company.
Customer in West Sussex Posted on 14/02/2023 , work completed 07/02/2023
Highly recommended
Customer Service
Quality
Value
Very impressed with Aftercare Double Glazing Repair. Called them in the morning as I was unable to lock my front door, a lovely chap came out, took one look explained to me that the plate had moved as the screw was loose, tightened it up, squirted WD40 in it and I was able to shut the door and lock it, I asked how much I owed and he refused to take any money, I was expecting to pay a call out charge at the very least, but he said it was fine, I felt bad as I didn’t even have any cash to give him a drink. A thoroughly decent company who I would recommend to anyone.
Janet in West Sussex Posted on 02/02/2023 , work completed 01/02/2023
Double glazing repairs
Customer Service
Quality
Value
Care was taken to do the job right - from the initial visit to the price for the work, providing a detailed quote, booking the work in and ultimately doing it. Nothing was overlooked or hurried. The guys who completed the repairs were punctual, polite, tidy and clearly knew what they were doing. Pleasure doing business with this firm.
Customer in West Sussex Posted on 05/12/2022 , work completed 01/12/2022
An Excellent Service
Customer Service
Quality
Value
On 27/05/22 two workers from Aftercare Double Glazing Repairs Ltd. visited me to repair my sliding door and conservatory door. Both workers were very polite and helpful. Nothing was too much of a challenge for them, and with hard work and determination they succeed in repairing both doors. This now means that I can access my rear garden (I was previously unable to do so due to difficulties with the doors). Aftercare Double Glazing Repairs Ltd. dealt with all communications and paperwork relating to the repairs promptly and efficiently. Additionally, the final fee charged was significantly lower than the original quote.
Customer in West Sussex Posted on 15/06/2022 , work completed 27/05/2022
Excellent service.
Customer Service
Quality
Value
I had a broken handle on my bathroom window and needed to fix it as I was moving house. Jack arrived all smiles and said although they were very busy he would let them know we were moving and try and get it fixed asap. I emailed them giving them my contact details in case they had a cancellation. Within twenty four hours I had a phone call saying could they come and fix it now. Brilliant. And within minutes there was the smiling Jack back at my door ready to fix my broken window handle. Can’t recommend them enough, fantastic service from start to finish.
Customer in West Sussex Posted on 13/05/2022 , work completed 12/05/2022
Excellent service - very impressed
Customer Service
Quality
Value
Aftercare fixed a number of windows for us. They provided an excellent service and were polite, friendly and finished the work quickly, leaving no mess. I would highly recommend them.
Customer in West Sussex Posted on 18/02/2022 , work completed 17/02/2022
Reliable; Informative; Trustworthy: Friendly
Customer Service
Quality
Value
One of my sash window wouldn't shut anymore and gap at top leading to drafts, also had a sticky back door. They not only came out on the appointed day to assess, but were great when my car's emergency problem meant I had to collect from garage the same time they were going to arrive. I needed to co-ordinate being here for Aftercare, but getting to garage before they closed. Nichola contacted the engineer booked for my job who immediately called me with update on his job status. He rang his colleagues who had just finished his job and they were here within 20 minutes of him calling. James and Jack were friendly and extremely professional. Who knew there was so much to the workings of a sash window? Lots of measurements taken and I learnt a lot. Always good to know what's involved. Then took a look at my sticky back door. Advised oiling and exactly where, but also on inspection discovered it had dropped and said could be sorted when window done. Sorted. Quotation arrived quickly and accepted as extremely reasonable. A pleasure to have them in my home, which cannot be said of many workmen. Highly recommend!
Customer in West Sussex Posted on 10/02/2022 , work completed 08/02/2022
Repaired double glazed windows
Customer Service
Quality
Value
Ease / Adjust / Lubricate; Investigate leak - remove glass - check sill & edge of sash; Clean rust and ease mechanism- LH and TOP; Free jammed window - SIDE HUNG; Change fixed pane James and his team have performed excellent customer service. They came on time exactly as pre-booked appointment with their spotless well organized working van; The repair work was done to top quality. James was professional, very patient and kind, explaining what he's doing and telling us what to do in the future to maintain our windows by ourselves. The company was well organized. An accurate quote was give on the same day of inspection. Once I confirmed the acceptance of the quote, an appointment was given. As soon as we confirmed the date, an email was given for final confirmation. A day before the appointment, I confirmed with office and everything happened exactly as planned. No hassle at all. We will definitely use Aftercare Double Glazing Repairs Ltd in the future and will strongly recommend to our neighbors and friends. We highly appreciate James's professional workmanship and thank him for sorting out our windows.
Customer in Brighton and Hove Posted on 19/01/2022 , work completed 18/01/2022
fantastic!
Customer Service
Quality
Value
Best service ever! professional services very keen to details and fully brief on what has been done, worth waiting their long waiting list - job well done!
Customer in Brighton and Hove Posted on 10/01/2022 , work completed 05/01/2022
Repairs to existing double glazed French doors and window
Customer Service
Quality
Value
We were very pleased with the work done by Aftercare. We now have a French door that reliably locks with minimal effort and a separate window that no longer lets in a significant draft. All parts of the process with Aftercare worked smoothly, from the initial contact, to the survey, to the replacement of the lock, realigning of the French door and the replacement of the hinge on the window. Considering the significant costs and lack of communication we have experienced recently from other tradespeople, we were almost surprised be treated as valued customers.
Richard in West Sussex Posted on 16/12/2021 , work completed 14/12/2021
VERY GOOD WORK
Customer Service
Quality
Value
The young man, Tiler, who carried out the repairs, was very pleasant and professional, and I would have no problems recommending your company.
Customer in West Sussex Posted on 18/11/2021 , work completed 16/11/2021
Excellent customer experience!
Customer Service
Quality
Value
Aftercare Double Glazing Repairs provided a very competitive and comprehensive quote for replacing 16 window locks. The customer service on the phone and via email was polite and efficient. Tyler arrived promptly and completed the work within the 2 hour time slot given. The standard of the work was excellent and he was very professional and helpful - he also gave tips on how to extend the life of the locks etc. and left the place spotless. All in all, a perfect experience and a satisfied customer!
Customer in West Sussex Posted on 10/08/2021 , work completed 10/08/2021
The trader replied (on 11/08/2021)
Thank you for your kind comments, We'll make sure Tyler is aware.
Endorsement reference- Quality Double Glazing Repair Company
Customer Service
Quality
Value
We had all the glazing gaskets renewed on the rear of our conservatory and three replacement glass panel , which had blown. All the work was surveyed and quoted for in advance and the work was carried out very efficiently. We have used Aftercare many times and find them to be both extremely reliable, completing quality workmanship at a reasonable cost.
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 28/06/2021
Endorsement reference-
Customer Service
Quality
Value
Had blown double glazed window replaced. Have used Aftercare Double Glazing several times now and found them very quick to respond to enquiries with quotations always received within 24 hours of a visit. Work is carried out efficiently with minimum disruption by friendly, courteous staff. Prices are extremely reasonable. Would recommend this company without hesitation - always a pleasure to deal with!
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 01/06/2021
Endorsement reference-
Customer Service
Quality
Value
Aftercare Double Glazing were asked if they could try to repair some very early bifold doors where the manufacturer was known to have ceased trading some time ago. We never expected the repair to resolve the issues and before instructing Aftercare were convinced they would have to be replaced. The team that came were exceptionally good and have resolved the issues so that the doors now work perfectly. Superb service from a company we no previous knowledge of and simply did an internet search to identify.
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 15/06/2021
Endorsement reference- They came to our rescue when we needed them.
Customer Service
Quality
Value
A glass panel in our front door spontaneously fractured . I phoned their office and within a couple of hours a fitter came and made it safe. We asked for the pane to be replaced and this was accomplished to a good standard. I did not keep the invoice as we paid the invoice on line after the job was completed.
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 10/04/2021
Endorsement reference-
Customer Service
Quality
Value
Aftercare replaced a number of sealed units, window hinges and adjusted doors to make them smoother to use. The team from Aftercare were very easy to work with, polite, knowledgeable, helpful, efficient and have improved our double glazing.
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 04/06/2021
Endorsement reference- Excellent Quality & Communications
Customer Service
Quality
Value
Excellent communications & work quality. Nice people & Reliable. Probably not the cheapest, but for works expected to last 10 years or so, that's not the issue.
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 01/06/2021
Endorsement reference-
Customer Service
Quality
Value
I have had several window panes replaced which had blown and moisture was appearing inside the two glass panels, plus some new catches where windows were stuck closed
Which? Trusted Traders Consumer Posted on 29/07/2021 , work completed 21/06/2021