AGW Gas & Plumbing

1) as part of a house extension we needed to replace an existing boiler. Andy provided very professional advice on the replacement, then worked in close collaboration with the builders to install the new one while extensive building work was ongoing. At the same time, he put in place preparation work for later stages, there was very little disruption and it was a beautifully neat job. 2) At a later stage, Andy and Tim installed the new bathroom items. I was particularly impressed by their attention to detail, a glass basin unit I had sourced separately was found to have minor faults but they strongly advised me to get replacements - four separate replacements before a good one. This is the sort of advice I needed but would not have had such a good result without their encouragement. They advised on design features, installed shower tray, cubicle and radiator, laid the floor, organised wall tiling and finished really nicely. The final result is simply superb. 3) During the building works, a long-standing problem with odour in a separate downstairs cloakroom was finally tackled. This required taking up an existing ceramic tiled floor (the reason it was long-standing), identifying the problem (cracked drain), repairing the broken part, then re-laying a new floor and fully reinstating the cloakroom, as well as installing a new stopcock (original would not turn). In summary, Andy, Tim and team have been very efficient and impressive and I would recommend AGW to anyone.

We have known Andy for many years he has always been a professional and reliable tradesman. The schedule was as agreed and the budget was spot on. We would highly recommend this company.

Brilliant response from Andy & Dylan when I had two seperate water escapes. Quickly fitted me into their very busy schedule. I have also used AGW for boiler installation and annual servicing so it's a great all round local service.

AGW Gas recently fitted a new boiler in our home. From the moment they attended to assess the fault they were professional and courteous and clearly knew their trade extremely well. A quote was provided the next day and work scheduled to take place on 25/09/2024 - communication was top notch and they arrived on time as planned. The team were professional, neat and tidy and completed the job on time. They left the area just as they found it and disposed of all waste/rubbish. Overall we cannot fault the service provided and would highly recommend AGW for any heating and plumbing needs.

Andy and Tim have done several jobs for us over the last 12 years, including fitting a new boiler. On this occasion we had been experiencing problems with our heating not switching off. A faulty part was identified and ordered, and a date made for replacement. In the meantime our hot water failed as a result of the same faulty part, so the appointment was brought forward and fixed quickly. Andy and Tim always keep appointments, carry out the agreed work, and leave the areas clean and tidy. We trust them to prioritise their workload so as to rank the importance of individual customer jobs.

My boiler was blowing fuses and started failing during the coldest snap of the year on Monday 6th January. I changed the fuse a few times in the boiler spur, but something was clearly very wrong. I emailed AGW on Monday via their web contact page. I got a telephone call within 3 hours which I was super impressed with and a visit from Tim and Andy the same afternoon to look at a solution. They offered me a cheap fix which would have tided us over for a while, without being too expensive. I decided however that I'd like to have the boiler replaced as it was 15 years old. We also discussed the suitability of an air source heat pump, but the microbore pipework didn't lend itself well to such, so opted for an efficient gas boiler instead. Work was booked in for the Friday, however, Andy went the extra mile and came midweek to fit a new immersion element into our boiler to get us some hot water. The old immersion wasn't working at all and we had cold water AND a cold house until he replaced that. The new boiler was fitted as per being booked in on the Friday and there were three engineers on site all working throughout the day. They did a great job and were highly professional throughout, I couldn't ask for a nicer bunch of guys. A slight issue cropped up where the boiler errored on Saturday morning. Tim came within an hour and sorted it; the condensate pipe was blocked likely due to food build up in the kitchen sink drain, so my fault! Fixed in 5 mins! I'm a super happy customer.