AGW Gas & Plumbing

My son recently moved into his first property. In typical fashion the old boiler in there decided to pack up and he has had no water or heating for 10 days. Other local plumbers we knew of or who had been recommended to us let us down by not even bothering to return our calls. Having read the list of Which Trusted Traders I decided to call AGW, and I’m so glad I did. My first call, in a real state of desperation, was on Monday afternoon. Andy was courteous and informative and after our conversation and my providing photographs he advised me the best way to sort the problem. I was provided with a detailed quote that I was more than happy with on Tuesday and a call on Wednesday confirmed that a new boiler had been sourced and would be fitted on Thursday. 4 days! Tim turned up promptly on Thursday and worked tidily and demonstrated great expertise, all the while observing social distancing but more than happy to keep us informed of what he was doing. On completion of the installation he took the trouble to explain the boiler and programming controls. Leaving us with the reassurance we could call if we needed any help. Andy also turned up for a short while during the morning to check everything was going ok and we were happy. I have no hesitation in recommending AGW Gas & Plumbing to anybody. They will certainly be my first call for boiler servicing and any other plumbing matters.

AGW fitted a new boiler, replaced valves on the water tank, drained and refilled the radiators, and left my house tidier than when they started. I originally discussed options with Andy who went through the options in detail. Following agreement Andy sent through the quote quickly. A very reasonable quote! Tim arrived on the agreed day and was shortly joined by Stuart. Tim did the majority of the technical work, ensuring I was informed of what he was doing, and why. At one point he drew a picture so I could better understand, without me asking. Tim appeared unfazed when he had to ask Stuart to pick up more, unforeseen parts. He carefully explained fittings and legislation when doing his work in response to copious questions from me. Tim also explained when he was going to do some noisy work (he knew I was working from home). I've used AGW for some years, having received a personal recommendation from a friend. And I'm really glad they were recommended to me. I am really pleased with the work that Andy and Tim have completed over the years. And the new boiler that they've now installed (and previously the fireplace and all remedial work that they've done over the years). And at a great price. Always with a smile, good humour, and professional conversation. Highly recommended.

From our first contact with this company to request a quotation to completion of the work I found them very professional and helpful. All members of the team worked very hard and the work was completed on time and my home was left tidy. I would thoroughly recommend this company to anyone considering replacing their boiler or general servicing.

AGW replaced a very old heat only boiler after it became uneconomical to repair (again!). The quote Andy gave was very competitive, however, we chose to use AGW because they are a local company and because of the recent Which? Trusted Trader reviews they'd received. We were really pleased with the work Tim and Andy did and they took their status as a Trusted Trader very seriously. The work they did was carried out professionally and did the whole job in a day. There were no hidden costs to the quote they looked at what we had, what was required and gave a clear quote for the job and made it clear that that is what we'd pay and it was. We had a couple of problems with the heating after installation because of the way the previous owners had had the house plumbed, but they returned and got this sorted with some good old fashioned humour. I've used AGW a couple more times since the boiler installation and they have always been extremely reliable, turning on the day and time they say and getting the job done without fuss. I have waited a couple of months before writing this and I am now more than happy to unreservedly recommend AGW to anyone looking for a professional and reliable heating engineer - a mate in the trade told me recently that reliable heating engineers are as rare as rocking horse s**t - well here's one - nuff said.

We have known Andy for many years he has always been a professional and reliable tradesman. The schedule was as agreed and the budget was spot on. We would highly recommend this company.

We asked Andy to quote for a new boiler. Within the week he had visited, agreed the boiler we needed (a Worcester as recommended by Which) and provided a quotation. Andy's quotation included a comprehensive list of work required and, based on an on-line search, was competitive with other suppliers. The boiler was supplied and fitted on budget and within a month of our initial enquiry. The team that fitted the boiler turned up exactly on time, were friendly and efficient, completed the work within the time they estimated, explained how everything worked and left the kitchen clean and tidy - taking the old boiler, packaging and debris away with them. I would be happy to recommend AGW Gas and Plumbing.

Andy and Tim turned up to complete a boiler install but also move the new boiler downstairs. They were very thorough and kept us informed of what they were doing at all times. Provided a quote prior to work commencing and stuck to that even after going above and beyond to ensure everything was working as it should, before leaving. A fabulous service all round.

Boiler went pop just as the snow arrived made one enquiry and within no time at all an appointment was made. Great clear prompt communication throughout. Assessment made and solutions implemented in no time at all. Amazing knowledge and experience. Can not recommend highly enough. Problem solved and to top it all off great value. A plumber you can trust.

AGW quoted us a great price to re fit our bathroom They were very helpful planning what we wanted. They were very tidy and polite and completed the work on time and within budget. We are really pleased with the bathroom Many thanks