Aira

Thanks for taking the time to share such detailed & balanced feedback, we really appreciate it. It’s great to hear the overall experience with Aira stood out positively compared to other suppliers you considered, especially around communication, professionalism, and confidence in the process. We’re also pleased the survey struck the right balance between being thorough and practical without overwhelming you with unnecessary complexity. It sounds like Richard and the installation team did an excellent job on site as well, particularly in adapting to challenges and working around design issues while still keeping everything moving smoothly. We also appreciate your understanding regarding the compressor fault discovered during commissioning. While issues like that are never ideal, it’s great to hear Ben was able to react quickly and arrange a replacement unit and installation the very next day to minimise disruption and get you up and running properly. Most importantly, we’re really pleased the system itself is now performing well, with excellent hot water performance and simple day to day operation. The feedback on the app is also genuinely useful, particularly around more detailed energy breakdowns such as separate hot water usage visibility. Thank you again for taking the time to share your experience and for trusting Aira with your home heating upgrade. If you ever need anything going forward, our Customer Care team is always just a call or email away. The Aira Team

Thanks for sharing this, we love it. It’s great to hear the survey process gave you confidence in the design and that only a small number of radiator upgrades were needed. Combined with the Boiler Upgrade Scheme support, it sounds like the move away from oil heating became a much easier decision. We’re especially pleased to hear the installation team delivered such a smooth experience over the four days, keeping you informed throughout and making sure you still had hot water right up until commissioning. That level of planning and communication really matters during a project like this. It’s also fantastic to hear the system has settled in well and is delivering the comfort and efficiency you hoped for, with stable temperatures across the house, plenty of hot water, and noticeably lower running costs compared to your previous oil setup. Those kinds of savings, especially alongside improved comfort, are exactly what we aim to achieve. Thank you again for taking the time to share your experience and for trusting Aira with your home heating upgrade. If you ever need anything else, our Customer Care team is always just a call or email away. The Aira Team

Thanks for sharing this, we love hearing it. It’s great to hear you decided to make the switch while carrying out other work on the house, and even better that you feel choosing Aira was worth the investment. The combination of design, warranty, app experience, and overall support is exactly what we aim to deliver alongside the Heat Pump itself. We’re also really pleased the installation team made such a positive impression, tidy, professional, and easy to have around while still completing the work in just two days with only a single night without heating and hot water. That’s a fantastic outcome for a project of this scale. Best of all, it’s great to hear the system is running smoothly so far and meeting expectations. Thank you again for taking the time to share your experience. If you ever need anything going forward, our Customer Care team is always just a call or email away. The Aira Team

Thanks for taking the time to share such an honest and thoughtful review. We really appreciate it. You’re absolutely right that switching to a Heat Pump can involve more than just replacing a boiler, especially when upgrades to electrical supplies are needed. We know delays like roadworks and extra infrastructure can be frustrating, even when they’re outside the installation itself. That said, it’s great to hear the installation and commissioning went smoothly once everything was ready. Replacing radiators, removing the old boiler, and getting the new system up and running with minimal disruption is exactly the standard we aim for. You’ve also explained Heat Pumps perfectly. They work differently to traditional gas heating, delivering steady background warmth rather than short bursts of high heat. Once they’re set up properly, they should quietly look after the home in the background. We love your “switch it on and forget about it” description because that’s exactly the experience we want people to have. Thanks again for the recommendation. And if you ever need anything, our Customer Care team is always just a call or email away. The Aira Team

Thanks for taking the time to share this. We love hearing it. Your install was clearly more complex than most, with radiator upgrades, pipework changes, loft tank removal, and conversion to direct mains pressure all happening at once. That’s a big piece of work, so it’s brilliant to hear the team handled every challenge professionally and kept things moving smoothly from start to finish. What really stands out is how much better the whole house now feels. Even, consistent warmth without hot and cold spots is exactly how a Heat Pump should work. And solving your water pressure issues while getting rid of the noisy shower pump is a huge bonus. Great to hear the system is quiet, efficient, and looks good too. We put a lot of thought into the design because these systems are part of your home for the long run. Designing, building, and installing our own systems with our own trained teams gives us control over quality from start to finish, so it’s fantastic to hear that delivered for you. Thanks again for trusting us with your home. And if you ever need anything, our Customer Care team is always just a call or email away. The Aira Team

Thanks for sharing this, we love hearing it. You’re right, swapping out a boiler during the coldest week of the year is definitely putting the system to the test straight away. But it’s brilliant to hear you quickly warmed up and are now so happy with the result. Design really matters with Heat Pumps, especially in homes with challenging layouts like a long, narrow property. It’s great to hear the team got that right with the 12 kW setup and radiator upgrades, without needing a second unit. That’s exactly the kind of thoughtful system design we aim for. And we’re glad the Heat Pump is blending in so well too. Quiet operation and smart design are a big part of the Aira system, especially when units are close to neighbours. Thanks again for the kind words about the team and ongoing support. That long term care is a huge part of the Aira experience. And if you ever need anything, our Customer Care team is always just a call or email away. The Aira Team

Thanks for sharing this, we really appreciate it. It’s great to hear the design process felt thorough and that the install team worked hard, kept things tidy, and kept you warm even in minus 9 conditions. That’s exactly the level of care we aim for. Those COP figures are excellent, and it’s great to hear you’re saving on gas while staying consistently warm with plenty of hot water. Quiet, efficient performance is what these systems are built for. On the delay to the kitchen tap, that can happen when pipe runs change after a tank relocation. It’s something we can often improve by reviewing the hot water line and flow path, so it’s worth flagging with Customer Care if you want us to take a closer look. If anything else comes up, we’re always just a call or email away. The Aira Team

Thanks for such a thoughtful review. We really appreciate it. It’s great to hear the whole experience felt clear, professional, and on track from day one. From the survey and fixed price through to a tidy, high quality install, that’s exactly the standard we set. And it’s good to know the team found practical solutions for the pipework and setup in your home. Getting the temperature just right can take a bit of fine tuning at first. Heat pumps work differently, so once it clicks, it tends to stay steady and comfortable. Glad the app helped along the way, even if it felt a bit complex to start with. We’re always working to make that simpler. Great to hear our team has been quick and helpful with your follow up questions too. That support is there for the long run, as your system is backed by our 15-Year Aira Guarantee and all-inclusive plan, so if you ever need anything, our Customer Care team is just a call or email away. The Aira Team

Thanks for taking the time to share this, we really appreciate it. It’s great to hear the whole journey felt straightforward, from that first survey and clear pricing through to a tidy, high-quality install. That’s exactly how switching to clean energy should feel. And we’re glad the team looked after your home and made sure you left confident using the system. On your point about combining heat pump installs with other building work, you’re right, it can get tricky if plans aren’t aligned early. When everything’s designed together from the start, it runs a lot smoother. It’s something we’re always working to improve with homeowners and their wider projects. Good to hear our Customer Care team has been quick and helpful too, that support doesn’t stop after install. Your system is backed by our 15-Year Aira Guarantee and all-inclusive plan, so if you ever need anything, our Customer Care team is just a call or email away. Thanks again for the recommendation The Aira Team

Thank you for such a detailed review, we really appreciate it. It’s great to hear how you worked with the team to land on the right design for your home. An 8 kW system in an Edwardian terrace isn’t the obvious choice, so getting that right, and proving it through a full winter, is exactly what good design should do. We’re glad the team listened, adapted the install to suit your home, and kept disruption down. That balance of efficiency, comfort, and practicality is the Aira way. And once it’s in, it should just work, steady warmth, plenty of hot water, no constant tweaking. Sounds like you’ve got exactly that. Those efficiency numbers and CO₂ savings are what this is all about. Clean energy, made effortless. Your system is backed by our 15-Year Aira Guarantee and all-inclusive plan, so if you ever need anything, our Customer Care team is just a call or email away. The Aira Team

Thanks for sharing this, we love hearing it. A smooth journey from survey to install, with clear communication all the way through, is exactly the standard we hold ourselves to. It’s great to hear the team kept you informed at every step and jumped on that early issue quickly. That’s the kind of support we believe should just happen. And a Heat Pump that performs even at -10°C and looks good doing it, sounds ideal. That’s the full package. Effortless switching to clean energy, just as it should be. Your system is backed by our 15-Year Aira Guarantee and all-inclusive plan, so if you ever need anything, our Customer Care team is just a call or email away. If you ever need anything down the line, our Customer Care team is always just a call or email away. The Aira Team

Thank you for sharing your experience and for your thoughtful feedback. We’re glad to hear that things quickly settled, and the process from confirmation to installation went smoothly. It’s great that Scott and the team took care to explain each stage and keep the attic equipment neatly arranged for future flexibility. We appreciate your notes about the old boiler and the solar/battery situation, it’s frustrating when a partner company doesn’t work out, but we’re pleased our engineers were able to step in and continue supporting your system. It’s also reassuring to hear that contacting us for settings adjustments has been straightforward. Most importantly, we’re happy your home is warm, and that overall, you’d recommend Aira. Thank you again for sharing your experience. The Aira Team

Thank you for sharing your experience, we love hearing this. It’s fantastic to hear the engineers were punctual, professional, and kept everything tidy while explaining the work as they went along. We’re glad the installation allowed you to use your home normally and that the handover, including the app walkthrough, was clear and helpful. We’re also pleased our technical team could provide prompt answers and alternative sizing options to support your decision. Knowing you now have a warm, comfortable home is exactly what we aim for. Thanks again for your feedback and recommendation. The Aira Team

Thank you for your feedback and for sharing your experience with us. We’re glad to hear the installation was efficient, thoughtful, and completed on time. That said, it’s clear we fell short with the replacement radiator panel, and we’re sorry this hasn’t been resolved yet. That’s not the standard we aim for, and we appreciate you highlighting it. We’d like to get this sorted for you as quickly as possible. Please contact our Customer Care team directly by emailing Benjamin at support@airahome.com and reference 'Which? Response' this issue. Thank you again for bringing this to our attention. The Aira Team

Thank you for sharing your experience, we really appreciate it. It’s great to hear that from survey to quote and then installation, everything was handled efficiently and professionally. We’re especially pleased our engineers took care to minimise disruption while upgrading your radiators and installing the system. It’s also reassuring that the ASHP has operated well and any minor issues were resolved promptly, reflecting the ongoing support we aim to provide. Thanks again for your feedback and for choosing Aira. The Aira Team

Thank you for sharing such a detailed experience, we really appreciate it. It’s fantastic to hear that from the initial surveys through to installation and aftercare, everything met your expectations. You clearly had a very challenging setup with restricted space and specific requirements, so it’s great to know the team approached it with creativity, skill, and effective problem solving to deliver exactly what you needed. We’re especially pleased that the system is working so well with your underfloor heating and that your home now feels more comfortable than ever, that consistent, even warmth is one of the biggest benefits of a heat pump system. It’s also great to hear that our aftercare team has continued to support you promptly and confidently whenever needed. A brilliant outcome all round indeed, thank you again for taking the time to share your feedback. The Aira Team

Thank you for sharing your experience, we love hearing this. It’s fantastic to hear that everything from planning through to installation went smoothly and on schedule, and that the team delivered a professional, friendly service throughout. Replacing radiators and installing a full system is a big job, so we’re especially pleased it all felt efficient and well-managed. We’re also glad the minor radiator issue was resolved quickly and that our customer service team has continued to be responsive and helpful whenever you’ve needed support. Hearing that you have no regrets about making the switch to an air source heat pump and for choosing Aira, is the best feedback we could hope for. Thanks again for taking the time to share your experience. The Aira Team

Thank you for taking the time to share your experience, we really appreciate it. It sounds like a particularly challenging installation given the age of your stone cottage and the limited roof space, so it’s great to hear the team were able to adapt and complete everything successfully. We’re also glad the temporary solution over the weekend helped minimise disruption while finishing the job properly the following week. It’s reassuring to know the noise issue was resolved and that, over the winter, the system has delivered strong heating performance and reliable hot water, exactly what you need in an older property. We’re especially pleased you were impressed with the installation team and the end result. And yes, the extended guarantee offers great peace of mind for the years ahead. Thanks again for your feedback, it means a lot. The Aira Team

Thank you for sharing your experience, we really appreciate it. It’s great to hear that from proposal through to installation everything went smoothly, was delivered on time (even slightly ahead of schedule), and to a high standard. Replacing and upgrading radiators across a home is no small task, so we’re especially pleased the team kept everything tidy and worked diligently throughout. Even better to hear that, nearly a year on, the system is performing well and that you’re happy with your decision to invest in greener heating, that long-term satisfaction is exactly what we aim for. It’s also fantastic that you’re now considering solar panels and battery storage. These can work brilliantly alongside your heat pump to further reduce running costs and increase energy independence, a great next step. Thanks again for your feedback and for choosing Aira. The Aira Team

Thank you for sharing your experience, we love hearing this. We’re delighted to hear that everything from the initial home survey through to installation met your expectations. It’s great to know the system has kept your home warm and cosy even during colder periods, that steady, consistent heat is exactly what a heat pump is designed to deliver. We’re also pleased the outdoor unit has been so quiet in operation, even when working harder in near-freezing temperatures. Thanks again for your feedback and recommendation; it really means a lot. The Aira Team