Aira

The whole process was efficient and from the very start I was fully informed of the cost and process. The Government grant was a major factor in having the system installed . Having already PV on the roof and getting the highest tariff it was a no brainer to go down the route of an air heat pump. The team who installed the system were very excellent and completed the work in the specified time . I was able to remove the gas account from my house. It appears that my consumption of electricity has gone down. They house is always warm and even with the cold weather we have had this month November the system supplies the hot water and heat as required.

I arranged for Aira to install both an Air Source heat pump and Power Store Batteries all in one system. Everything is now completely finished and working very well. Very efficient and knowledgeable guys who did the installations and would definitely recommend this company for your future/possible heating upgrades.

From the initial contact to the handover of the product after fitting I cannot recommend Aira enough. We have only had the heat pump for six weeks but it fits into how we use both our heating and hot water seamlessly. Great quality product. As a side note Aira visited my parents to review fitting a system. They recommended that it would not suit the house and the location of the pump would be problematic. It says a lot for a company to not recommend as to just take the customer's money as others would. Well done.

We have a toasty home with our new AIRA heat pump. It is really great and so far the electricity consumption seems very reasonable. The hot water is perfect. The team so efficient, polite, considerate and genuinely happy to help. Wonderful overall experience. Thank you.

I found Aira through an online search of Air Source Heat Pump suppliers & installers. I did my own research and also used a comparison site. Aira were very responsive to my initial query. Their material was all high quality, well produced & easy to follow. In that regard they stood out from their competitors. Their follow up was rapid & detailed with an on-site evaluation and subsequent quote arranged quickly and professionally. Having decided to go with Aira, though they were not the lowest quote I received, they arranged all of the paperwork for the grant & for the installation very efficiently. The actual installation happened on schedule a couple of weeks later. I’m not an engineer but the team that did all the work seemed experienced, well equipped & well organised. They were friendly guys and cracked on with the job at a good pace, without rushing it. It took three days all in and the team left everything operational and neat & tidy with the App up and running. Early days but I have had zero problems and the follow up paperwork etc has been clear and efficient. A pump is a pump is a pump. They are not things of beauty. But then nor is a gas boiler. The Aira pump has a clean & simple aesthetic and quietly purrs away when doing its thing. Overall I have been very impressed by the entire Aira operation & have no hesitation in recommending them.

We are 6 weeks into our new Aira heat pump and are absolutely delighted with it. Every phase from making the initial enquiry to installation has been completely trouble free and the staff making this possible have all been excellent. I've left the review for a while as the autumn warm weather has meant it hasn't been called much into action but we've now had a couple of weeks with it fully up and running and its performance and economy have exceeded expectations. We looked at several companies but chose Aira because there was a seamless route from initial enquiry through all the stages to installation. Someone came out to visit within a few days, explained all our options and arranged a technical assessment. This went well so it was straight on to installation. Installation took 1.5 days. All the staff involved at each stage were great. The installation was as clean and tidy as they come. In addition to the above, Aira sorted out all the necessary permissions and successfully applied for our Boiler Upgrade Scheme grant. They also disconnected the gas supply and arranged removal of our old boiler. This is the last step in a 4 year journey for us which started with solar panels, then home battery storage, an EV and a larger capacity 6Kw inverter. The Aira heat pump completes the set and they all work together perfectly. We're very glad we made the first call.

In 2.5 days we had the old oil tank disconnected, oil boiler taken out, two radiators switched and the whole new Aira heat source pump installed. Works very well alongside our solar and battery system to keep costs down for the household. Knowing our energy system isn’t at the whim of world events and the oil market is real peace of mind, and the £9k government discount really helped to convince us to ditch the oil tank and move to an Aira air source heat pump. We live out in the countryside so mains gas not an option. App is very intuitive. The three-person team that came to do the switch were great, as were the initial sales and surveyor team from Aira. A very quiet unit, out the back of the house. Visually rather appealing (particular compared to a ruddy huge oil tank in the garden). Honestly, more folk with solar and battery systems so definitely make the switch.

I carried out considerable research into installing a heat pump and solar panels before deciding that Aira, although not the cheapest option, offered the best overall package. Communication could have been better at times, and there was a misunderstanding over the agreed fixed price. However, Aira addressed this openly and honestly and confirmed that they would honour the original price. The way this was handled reinforced my confidence that Aira is a quality, trustworthy company. Our property required extensive re-piping, which inevitably caused considerable disruption. Nevertheless, the entire heat pump installation was completed in just three days, which was impressive. The system now runs automatically, requiring little or no intervention from me. I have also been impressed by Aira’s helpline, which has been prompt, helpful and efficient whenever I have needed assistance. The long guarantee was an important factor in my decision, and I expect the income from selling carbon credits to cover the cost of the maintenance contract. Having used AI to help check my running-cost calculations, I am optimistic that, with the benefit of my solar panels and battery storage, I could achieve a payback period of around six years, although this will depend on actual performance and future energy prices. Overall, I am pleased with my decision to choose Aira. While there is room for improvement in communication, the quality of the installation, the straightforward resolution of the p

Aira are the most amazing work people I have ever encountered. They were professional caring, tidy, punctual. They explained everything. Nothing was too much trouble. Our experience was absolutely faultless. Thank you so much to the amazing team. They finished the work exactly when they said they would and made a wonderful job.

We recently had a heat pump fitted by Aira and have been extremely impressed with both the product and the service we received. At the beginning, we were hesitant about going ahead as we thought the cost would be too high. However, the salesperson explained everything clearly and honestly, including the costs and what we could expect. The government grant made a huge difference and helped make the decision easier. After a lot of deliberation, we decided to go ahead, and we’re so pleased that we did. From start to finish, the whole Aira team has been helpful, friendly and professional. Communication throughout the process was excellent, particularly when organising and booking the installation. The fitting team were incredible — friendly, hardworking and happy to talk everything through with us as they worked. Overall, we are extremely pleased with our experience. The service has been high quality, the product is excellent, and the whole team has been amazing. We’re really looking forward to becoming more energy efficient and would have no hesitation in recommending Aira.

My heat pump has been in since April & although we’ve had a few cold snaps, we’ve yet to suffer winter. I’m not an eco warrior but 18 months ago I had solar installed so with ‘free electricity’ it seemed a good time to explore the next step. Initial consultation by Aira was fine, although he found it difficult to take into account my existing electricity savings in his calcs. It was always the most expensive company that we spoke with but again, it seemed from minute one that the adage ‘you get what you pay for’ - was very apt. There was a 2nd more in-depth survey, charged but knocked off the final bill and again knowledgeable and professional at all times. This is a heat pump company not an energy company selling heat pumps and they know their stuff. Installation was done in 4 days, they switched up the timeline to leave my gas boiler in as long as possible and even ran pipework for me to install a shower once we had the tank in. As advertised the house was pretty much put back exactly as they found it. It wasn’t so good watching them rip the house apart but once they were done you’d never know. Currently waiting for winter so I can test it properly but house sits at a balmy 23deg constantly - & that’s perfect for me. I need more words to do it justice but I would say, get solar, get an Aira - not a heat pump - an Aira ! I would love to say more - in fact, my installation is open house - so if you want to know more, pop round. So far I’m extremely happy with everything

Following a detailed Sales Pitch Aira undertook a technical review of our requirements. We only needed a Heat Pump to replace the Gas boiler and no new radiators. The installation took place around 1 month later by competent tradespeople and although the apparatus required was more extensive than expected the engineers managed to install the new boilers and electrical work with space that was available.The heat pump itself sits unobtrusively outside although there is visible pipework shrouded with plastic insulation on the adjoining exterior wall. After installation the systems was fired up and apart from a couple of minor faults it has performed excellently for more than 2 years now. The system is monitored by Aira via an App and any problems are quickly resolved. Overall I was very impressed with the level of competence and customer care. There is quite a lot of paperwork involved but again this was handled efficiently by Aira. The main delays were with National Grid and getting the Gas boiler removed. Until the Gas boiler is physically removed you will continue to pay the daily standing charge! As a matter of interest I also have Solar panels installed though not by Aira. The 2 combined give me considerable savings on my heating and hot water. That said the cost of electricity is very disproportion to that of Gas and increases this year will add substantially to the overall cost.

Work promptly carried out to water treatment parts in outdoor unit and bathroom radiator replaced. No charges for all repairs.

The work included replacing 19 radiator which was done efficiently with minimal disruption and constant tidying up. We were all bedevilled by the tardiness of my Distribution Network Operator, Scottish and Southern which took an age to approve solar and battery installation but Aira kept me fully informed. One electrician seriously proposed running the black trunking for one array of solar panels across the stone front of a triple garage! His replacement considered this, as I did, to be totally unacceptable and put cabling through the roof space. My own electrician commented he had never seen such a tidy arrangement of the battery, inverter and controls. The running cost is a very pleasant bonus.

Aira, carried out an initial technical assessment which was very informative but showed that our c1750 house was borderline in terms of whether a heat pump would work successfully. Aira undertook a further sophisticated 'pressure test ' of the house, which confirmed their 12kw unit would provide sufficient heat. Aira on our behalf applied very competently for Listed Building Consent which was a real help The unit was installed by a team of electrical engineers and plumbers, who were excellent. Being an old house the installation was not straightforward, and some components had been damaged en route, but every difficulty was successfully overcome by the team, some of which undertook long journeys to be here on time in the morning. The team were committed, professional, and good humoured in the house, in difficult very hot working conditions. Liaison through the office was generally very good.

The company have demonstrated a very good customer service ethic. I had an initial survey undertaken at no cost to me, this survey confirmed the likely installation cost, size of the system and likely radiator changes that would be required. I then paid for a full technical assessment which established the heat loss of my property and confirmed the appropriate heat pump size and necessary radiator upgrades. Both assessments were undertaken by well informed professional people. An installation date was agreed and the install was successfully completed to schedule. The system has been running without incident since the installation. All contact with the Aira install planner and customer service team has been a good experience and bodes well for the future. The biggest upside for me is that all the components are supplied by Aira, the whole system is controlled through an integrated app, and it is all backed up by a 15 year guarantee

The installation of heat pump and solar panels was done by two teams in different weeks but both teams were very patient with me as I have Parkinson’s disease and kept me informed throughout. They were both very clean and tidy and I believe did a very thorough job. The job ended up being completely to my satisfaction and I can’t praise them enough for how they treated me and how they did the job . One thing more I would like to recommend Aira for the way I had one person who came out and saw me from my initial call and stayed in contact throughout dealing with any concerns or worries that I had. Where most of the companies that I contacted to deal with it, did it totally over the phone not even dealing with the same person every time.

We installed a heat pump to replace an oil-fired boiler. The work was done on time and to budget. The installation team were all very helpful and worked very hard in extremely hot conditions, maintaining their good humour despite it all. The pre-installation work i.e technical survey etc. was done very efficiently. There were a couple of glitches but these were put right. One thing stood out: every member of the team was most pleasant and helpful.

Aira Home energy assessment was extremely informative who gave more comfort around the change/upgrade from gas boiler to heat pump. The only draw back was the quotation, this was almost twice the price of my cheapest quote. Once you take into account the 15 year warranty along with carbon offset which benefitted me with free servicing for 10 years. The additional cost didn't seem that bad. Installation went smoothly over a 3 day period internal pipework very neat as is the external equipment. All rubbish and old equipment removed at the end of the installation. As the installation took place at the end of May can't comment on the heating system. Hot water works fine not notice any difference from old system, overall happy with the system installation all seems to be working fine.

Wow , we're really impressed from start to finish . From planning to installation to aftercare. We thought the price was comparable to other installations, but Aira understood what we needed from the heat pump & solar panels. Other providers would only install the panels on the house, not in two locations.

The whole team was very professional from beginning to the end. Did have some teething problems but sorted out without any fuss and quickly. Could not fault

From starting the research of heat pumps to deciding on the company to use Aira stood out for us. All the people we had contact with new the product well. From the first person we saw to the installation they were polite new the product well so could answer any questions we had. The week of installation was a cold week we had no heating and exturnal doors open. The 3 workmen were knowable,quick, polite. They tidyed up at end of each day. The first night of having the heat pump active, the water was being heated up, but the heating of the house was not working, I phoned the help line who explained to start with heating the water is a priority then heating, he turned the heating on remotely the house became lovley and warm. We chose Aira because they are Swiss made, not the cheapest but the staff were the most knowable of their product.

I’m fairly technical, so I asked plenty of questions and did my homework before committing. I wanted a heat pump that would integrate seamlessly into my home – a modern five-bed detached with hydronic underfloor heating throughout, plus solar and battery storage – so a good fit for low-temperature heating. Ease of use was important, as was having a single provider responsible for design, installation and ongoing support. Aira ticked all those boxes. To borrow a well-known phrase, they did exactly what they said on the tin. The installation and handover went smoothly. There was a minor issue in the first few days with trapped air preventing the system from starting, but an engineer came out on a Saturday and resolved it quickly. We also had some thermostat connectivity issues due to the concrete flooring, which were fixed by installing a wireless extender. After linking a smart tariff, within a couple of weeks I could see the system intelligently optimising heating and hot water schedules. The app is clean and easy to use, although there are a few features I’d still like to see. For me, the value of a single, technically capable provider taking full ownership has been key, and so far Aira have delivered very well – though I’ve yet to go through a full winter.

We had a visit from a sales rep for a heat pump installation and were told all radiators would need to be replaced, with new pipework fitted as well. After the engineer visit we were told some of the pipework would need to be fitted on the walls (rather than in them). On the first day of the installation the team had a look through the house and then disappeared outside for a meeting. They apparently didn't need me for anything more so I left for work without them discussing the plan with me. I came home to find a lot more exposed pipework than agreed, with unsealed gaps in the walls/ceilings around them. I had to remind them about the agreed trunking so someone came out later to fit that. The indoor unit is comprised of more than I was told, so it now takes up about a quarter of the garage. I came home each day to a complete mess, brick dust everywhere, windows and loft hatch left open, even a blocked toilet. They seemed in a rush to get away on the last day and left the house in a similar state again. Each time we have a cold snap or heat wave the hot water pipes make a deafening noise, so we have to get someone out to tighten something. We also discovered that the pipework in the loft is completely uninsulated, and were left with uneven floorboards and things left under carpets. Communication was poor throughout. I left a review with the company after the install and they said they would be in touch to make it right, I've heard nothing since. Sloppy at best.

Communication was great from day 1. Workmen hard working and gave us regular updates on progress and if there were any issues. They also gave us lots of great tips on how using the system. The pump has been quiet (although it has only been used to heat water so far).