Aira

Following our brilliant installation on the 7 March, we had Charlie and Ryan (Operations Service Manager), back on site for a couple of days to iron out some teething problems and true to form, they were yet again outstanding. Stripping down my UFH manifold, replacing old valves and flow meters, resolving a flow issue with my main bathroom, flushing the entire system and balancing it again with exquisite precision. So glad I chose Aira, out of my 5 contenders, and got the 15-year peace of mind parts and labour warranty, which I have already needed to access and they delivered. To my mind, these guys are the John Lewis of Heat Pumps and I feel very supported by the Facebook customer group called ‘AIRA heat pump owners UK’, which is friendly and supportive. John, Asher and Kishore were first-class ambassadors of Aira, working with total professionalism, creativity, flexibility & tenacity. Each and every day they were working by 8am and some days did not finish until 8pm without taking a break during the day with Kishore the electrician, putting in an 8 am to 11 pm one day. Nothing was too much trouble and this team truly went the extra mile. Based on the quality of Aira's Heat Pump, their exemplary service and the deep knowledge and experience of their System Design Engineers, installation teams and on-call engineers, and their 15 years warranty, I have no hesitation in recommending them as the first choice for heat pumps.

After researching a number of ASHP providers, I eventually chose Aira. From start to finish, the process was smooth and painless. The installation undertaken when promised and what I believe is the best-looking ashp on the market was fitted. All the installers were polite and always tidied up at the end of the day. Just under three days fitting for a 5-bed house. The results are amazing. Comfortable heat throughout the house, on-demand piping hot water, and a reduction in utility bills.