Aira

After working with Aira to agree the most efficient design (& the price) and which radiators to replace they removed our old gas boiler & 7 old radiators and replaced them with an 8 kW Aira heat pump, 250 litre water store and new radiators. (Note - We live in an Edwardian terrace house with uninsulated solid brick walls and other companies were quoting us for 12 Kw heat pumps). After a slow start on day one the work proceeded well and was completed in 6 working days. Aira operatives were friendly and efficient and were receptive to our ideas as to the heat pump location and how best to hide pipework. They agreed to do all pipework for new radiators above the floor to minimise disruption. Since installation the system has worked flawlessly with generous amounts of hot water for our two bathroom house and has effortlessly kept us warm through the winter (we just set the thermostat in autumn to 21.5 degrees and haven’t touched it since. We have set it up to automatically cool down by 3 degrees every night). The heat pump efficiency is generally around 500% in summer and 400% over the winter (varies by month). We are yet to complete a full year but current estimates point to annual savings giving a payback of around 8-10 years depending on how energy prices change into the future. We are also saving massive amounts of CO2 which for us was the main aim. Based on our experience we have no hesitation in recommending Aira for a heat pump installation.

The whole operation from the survey to the completion of the installation went smoothly. The company were very clear in their communication and the installation team explained each step to us. There was a very prompt response to an initial problem just after the installation. Since then the Air Source Heat pump has been working well, even in the coldest weather which can be -10degrees where we live. It also looks a lot better than some others we have seen.

We had a heat pump, new radiators etc fitted at the end of last summer. Initially, after a phone call, their representative came who I felt was a little pushy to get a contract signed by us on that day. I spoke to a more senior chap the next day felt happy to sign. Work started quickly once we confirmed we didn't need planning permission. Two Scott's for most of the week, good at explaining each stage and went to a lot of trouble to keep all the equipment at one end of the attic so it could be covered with a built in cupboard in the future if needed. We were hoping the old oil boiler would be taken out whole to give away, but the additional team that came that day took it out in bits unfortunately, so it was useless. Considering all the workers and equipment in the house it wasn't too chaotic and they kept mess to a minimum. I've needed to contact Aira to adjust the settings their end on a couple of occasions,as it's not been a problem. They recommend their (I thought) partner company to do the solar/Battery. This company have gone under within months (covered by hies) however the electrician arrived in an Aira van and uniform! Aira are now fitting solar and if they'd done ours the two could work in unison on the app, which would have been helpful in terms of energy saving. I would recommend them

We were very impressed that the engineers arrived at 8am every day and started work immediately. They were very tidy workers who explained everything to us - we were able to use the house as normal. When installation was complete, the engineer showed us how the system worked and how to set the system to our liking via the app. The technical team promptly answered our questions and gave us alternative sizing options. Had no issues so far, we have a nice warm house. Overall a very good company to deal with.

Started and finished on time. Work carried out efficiently and very thoughtful. The only complaint is a side panel to a new radiator was damaged and reported with no response. During the checks carried out at a later date the panel was again reported and the serviceman agreed that it should be replaced. To date nothing has happened in that respect.

Aira completed the survey and provided a quote on day1. They responded promptly to further enquiries and we agreed an installation date. The ASHP was installed and commissioned on time and efficiently by Aira engineers who were polite and professional throughout. They impressed us with the care they took to ensure we were able to operate normally in the house while the rads were upgraded and the system installed. The ASHP has operated well and minor problems have been responded to promptly. Agreed maintenance has been carried out as promised.

Aira provided an extremely professional and top quality service all the way through the process from initial surveys right through to the completed installation and subsequent customer service. We set them an exacting challenge to replace the boiler and heat store, that was failing badly, with all the internal apparatus in exactly the same restricted space in the house with the connection to the new outdoor ASHP unit running through cupboard spaces. This they achieved with skill, expertise and a clever problem-solving approach. The ASHP system works really well with our underfloor heating and our house has never felt so comfortable to live in! The aftercare service has been great and any questions we’ve had have been addressed confidently and promptly. Brilliant outcome all round!

My system was fitted over a year ago. Customer Service was excellent. The engineers installed the system and several new radiators. They were efficient, quick, reliable and friendly. The work was carried out on schedule. During planning and fitting communication with Aira was great. There was a minor problem with one of the radiators, which we reported. This was rectified immediately. Since fitting, we have contacted Aira a couple of times. The Customer Service team is always responsive, knowledgeable and helpful. I don't have a moment's regret about engaging this company and having an air-source heat pump fitted.

12KW ASHP, we had a difficult installation, Stone cottage built pre 1861 and this involved the removal of the existing hot water tank and Oil Burner and install in different location with all pipes running through the roof which is low and limited space However they managed to install it, and on the Friday was given the choice to retain the old hot water tank for the weekend and they returned on the Monday to complete which went OK the pump was emitting a strange noise which has been remedied by Airia over thew winter we have been impressed with the heat from the radiators and the hot water, Overall very impressed with the installation team and the product, will defiantly be paying for the 10 year guarantee as this looks good value for money

I contacted AIRA in Feb/Mar 2025, was generally pleased with their proposal and price so proceeded to installation in April. The installation work was scheduled for four days, completed slightly early but at the stated price and very competently. Three chaps completed the work over the first two days, with the electrician not being required for the final two days. All of the AIRA contractors on site worked diligently and left the house in a very tidy manner, particularly bearing-in-mind that almost all of my radiators throughout the house needed to be upgraded/replaced. As we're now in March 2026, I can confirm that the system works well and I'm glad I made the investment in this green technology. I'm currently considering AIRA again for possible solar panels and/or battery storage as enhancements to my current system.