Aira

Aira quoted me a price and there was no extras the installers were excellent at their job and there was no mess left at the end of etch day they were working here. the heat the heat pump does exactly what they told me it would do,it’s still early days but I am othe opinion that it will be more efficient and economical than my old gas boiler was. Regards

We took the leap to move away from our oil fired heating and hot water setup and have an ASHP. After looking around and listening to several companies offerings we chose AIRA. Our house is over 200 years old, but we do have recent double glazing and an insulated loft. The whole process was mapped out after several surveys (during which the size of ASHP required was reduced), and we had an installation date set for the begining of June 2025. On the first day of installation the team arrived, along with a lot of kit to be installed, and they immediately started the work. It took 3 and a half days to install the kit (and upgrade 4 radiators) and the team were extremely efficient, cleaned up as they went, and explained what they were doing as they went along. On the first day the installation team identied a flaw in the system design that required an extra pump to be installed, and this was supplied and fitted at no cost to us, as the issue was with the AIRA design. Once completed we were walked through how to control the system with the App, and all rubbish (and there was a lot) was removed by AIRA, so everything was left clean and tidy. We have only had one issue which was when an App upgrade caused the hot water function to be turned off, but this was rectified within an hour or so. I would use AIRA again in the future without hesitation, and willingly recommend them to family and friends.

Almost everything was excellent, and I am now, after my first winter, very happy to be a heat pump owner. The system definitely uses less electricity (by cost to run) than my gas boiler used to. There were a couple of glitches during installation but the Project Manager was very proactive in coming up with solutions which I believe cost AIRA extra, but no complaints from their side. There was some post-install snagging but engineer ANDY wouldn’t rest until these were all solved. So a few weeks inconvenience, true, but now all is good. I think AIRA did a good job overall. They also handled the whole Government Grant side of things so I paid for less than 50% of the system value.

Quick straightforward planning and installation. Aira stood by initial quote despite deciding to install a larger heat pump and more radiators later in the design process. They were also very understanding when there was a delay in money coming from a government grant and loan. One slight troubleshooting issue following installation was sorted almost immediately. Great service. Great people. The product has worked perfectly. I don’t know how we coped without it.

Process from survey, quote and to installation was excellent. Now, we are off gas and supporting Climate action whilst living in a warm house. With Octopus Go and Cosy, bills are no more expensive and probably cheaper than on gas. And once electricity pricing is reformed to reflect the lower and less prone to tutors party influences of Gas then this will be even better. So forget Daily Telegraph nonsense and switch now!

First of all, I'm extremely reluctant to leave a review that is critical of any business. I've only done it before to warn of a scam. I've thought long and hard before leaving this review. For me, the test of how good any business is is how they behave in the event something goes wrong. Do they resolve the problem? I originally had a Heat Pump installed by Aira in June 2024. That was followed by the Aira Solar and Battery in November 2024. There were problems with both installations, but I'll talk only about the Heat Pump here. The Heat Pump system was a mix of excellent planning and suboptimal installation that took longer than originally planned and left a long snagging list. To their credit, Aira did return on multiple occasions to fix all the snags to my satisfaction. But the system does not work. For a long time, the system pumped out excessive heat and could not be stopped. This has been partially rectified. (the sensor in the buffer tank not inserted fully issue). More recently, the system demands huge amounts of energy and supplies excess heat when not required. The thermostat seems to have no material effect. When this issue was raised, I believe their tech support changed something remotely. Now, the system struggles to maintain 17 degrees and will just not warm up. Out-of-hours calls are answered but never followed up. Customer Service, during office hours, seems to care little about no heating nor inability to meet their "comfort guarantee". Avoid.

Following our brilliant installation on the 7 March, we had Charlie and Ryan (Operations Service Manager), back on site for a couple of days to iron out some teething problems and true to form, they were yet again outstanding. Stripping down my UFH manifold, replacing old valves and flow meters, resolving a flow issue with my main bathroom, flushing the entire system and balancing it again with exquisite precision. So glad I chose Aira, out of my 5 contenders, and got the 15-year peace of mind parts and labour warranty, which I have already needed to access and they delivered. To my mind, these guys are the John Lewis of Heat Pumps and I feel very supported by the Facebook customer group called ‘AIRA heat pump owners UK’, which is friendly and supportive. John, Asher and Kishore were first-class ambassadors of Aira, working with total professionalism, creativity, flexibility & tenacity. Each and every day they were working by 8am and some days did not finish until 8pm without taking a break during the day with Kishore the electrician, putting in an 8 am to 11 pm one day. Nothing was too much trouble and this team truly went the extra mile. Based on the quality of Aira's Heat Pump, their exemplary service and the deep knowledge and experience of their System Design Engineers, installation teams and on-call engineers, and their 15 years warranty, I have no hesitation in recommending them as the first choice for heat pumps.

After researching a number of ASHP providers, I eventually chose Aira. From start to finish, the process was smooth and painless. The installation undertaken when promised and what I believe is the best-looking ashp on the market was fitted. All the installers were polite and always tidied up at the end of the day. Just under three days fitting for a 5-bed house. The results are amazing. Comfortable heat throughout the house, on-demand piping hot water, and a reduction in utility bills.